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Added 1 day ago
BU
De Novo Retail Relationship Banker
BMO U.S.
Toronto, ON
- Full-time
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Added 1 day ago
Supply Planner
Nestle Operational Services Worldwide SA
Montreal, QC
…expiry at least three months in advance and working closely with Marketing teams to accelerate sell through, with the objective of achieving zero waste and zero product…
Added 2 days ago
J
Associate, Brokerage
JLL
Montreal, QC · CAN-CORP Montreal-Montreal
- Full-time
Maintenir en permanence un inventaire actif des « affaires en cours » grâce à des activités continues de marketing client et de génération d'affaires
Added 3 days ago
FL
Software Engineer (AI Agents)
Fluent, LLC
Remote, Canada
- $130,000 to $155,000 CAD / year
- Full-time
- Remote
…Fluent has moved from pilots to production: a service desk agent that closes tickets without a human touch, a pipeline that cut modeled audience delivery from days to hours, and an agent…
Added 3 days ago
CT
AVP, CTR Promo Strategy & Programs
Canadian Tire Corporation
Toronto, ON
- Full-time
Translate CTR Promotions strategy into an annual plan, inclusive of being a change agent for the multi-year price value transformation roadmap as part of True North.
Added 4 days ago
S
General Manager
Snaplii
Toronto, ON · Etobicoke, ON
- Full-time
Leads: Functional leaders across Product, Growth & Marketing, Finance, and Operations; senior on-site leader of the Canadian office
Added 4 days ago
S
General Manager
Snaplii
Toronto, ON
- $160,000 to $200,000 CAD / year
- Full-time
Leads: Functional leaders across Product, Growth & Marketing, Finance, and Operations; senior on-site leader of the Canadian office
Added 4 days ago
FO
Agent(e) des Communications, Adaptation
Federation of Canadian Municipalities
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
Sous la direction générale et la supervision du ou de la gestionnaire, Communications – Adaptation, l’agent ou agente des communications, Adaptation élabore et met en œuvre des plans de…
Added 5 days ago
Digital Product Owner - Conversational AI
Enercare
Markham, ON
Analyze AI conversations, customer and agent feedback, complaints, transfers, containment, conversion and failure reasons to identify opportunities and drive continuous improvement.
Added 5 days ago
TS
Advancement Officer
The Study School
Montreal, QC
- Full-time
In collaboration with the Marketing & Communications team, deliver advancement publications and campaigns, including the Annual Report on Giving and Trillium magazine, in both English and…
Added 5 days ago
RC
Agent(e) de location résidentielle
Rizzo Capital
Laval, QC
- Full-time
Nous sommes à la recherche d’un(e) agent(e) de location dynamique, professionnel(le) et orienté(e) vers les résultats pour contribuer au succès de notre projet résidentiel haut de gamme…
Added 5 days ago
TA
Lead Product Manager, Real Time, Personalization, and AI
Treasure AI
Vancouver, BC
- $160,000 to $200,000 CAD / year
- Full-time
…ramp-up. Working cross-functionally with engineering, design, and marketing, you will deliver high-quality, innovative solutions to our customers. A defining aspect of this role is the…
Added 5 days ago
TR
Forward Deployed Engineer (Internal tools)
Trexo Robotics
Mississauga, ON
- $100,000 to $140,000 CAD / year
- Full-time
Work directly with internal teams (e.g. finance, marketing, business operations, regulatory, or production) to understand how work actually happens, identify the highest-impact bottlenecks,…
Added 5 days ago
Machine Builder Solution Manager
Siemens
Canada
Industrial AI: Eigen Engineering Agent and other AI-enabled automation solutions.
Added 6 days ago
DG
Vice-Président(e), Chaîne d'approvisionnement / Vice President Supply Chain - Montréal/Toronto
Dandurand Group
Montreal, QC
- Full-time
…l’industrie des vins et spiritueux. Nous agissons non seulement comme agent commercial, mais aussi comme embouteilleur, agence de marketing et propriétaire de marques. Cette structure…
Added 6 days ago
MU
Responsable sélection étudiants, programme de maîtrise/Student selection agent, master's program
McGill University
Montreal, QC
- $63,810 to $95,710 CAD / year
- Full-time
Collaborer avec les équipes du marketing et des communications afin de concevoir des campagnes innovantes et d’attirer des candidatures talentueuses aux profils variés.
Added 6 days ago
IF
Le Représentant des Ventes en Location/Rental Sales Associate
Impact Fulfillment Services
Montreal, QC
- Full-time
Le Représentant des Ventes en Location agira en tant qu'agent de ventes de première ligne pour la location de véhicules au crédit-bailactuel de l’entreprise, pour les comptes commerciaux de…
Added 7 days ago
IF
Rental Sales Associate
Impact Fulfillment Services
Montreal, QC
- Full-time
Le Représentant des Ventes en Location agira en tant qu'agent de ventes de première ligne pour la location de véhicules au crédit-bailactuel de l’entreprise, pour les comptes commerciaux de…
Added 8 days ago
Guest Experience Agent
Scandinave Spa
Whistler, BC
Support group bookings and requests in alignment with Sales and Marketing directives.
Added 8 days ago
M(
Senior Software Engineer (Hybrid / Montreal)
Motion (Creative Analytics)
Montreal, QC
- Full-time
…marketer - we're going further: a persistent creative strategy agent that lives where your team already works (Slack, Notion, Google Drive, your ad data) and turns a marketer's knowledge…
Added 8 days ago
A
CCaaS Developer
Accenture
Montreal, QC
- Full-time
…design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry…
Added 9 days ago
MC
Branch Manager II - Ancaster
Meridian Credit Union
Hamilton, ON · Ancaster, ON
- $90,000 to $94,000 CAD / year
- Full-time
Successfully implements Corporate marketing programs in support of business development objectives and achieving business plan projections resulting in a balanced growth of the book of…
Added 9 days ago
QR
Agent – Gestion de prix et de tarification
Quincaillerie Richelieu
Montreal, QC
- Full-time
Quincaillerie Richelieu recherche un Agent(e) - Gestion des Prix / Tarification au sein de son équipe corporative de son Siège social à Ville St-Laurent.
Added 10 days ago
A
Entry Level Advisory Development Program - Summer Analyst - Canada - NAELFY27
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Interest or experience in areas such as marketing, customer service, commerce, or digital experience development
Added 11 days ago
MB
Sr Business Applications Developer
Maison Birks
Montreal, QC
- Full-time
…across Microsoft technologies. You’ll partner with e-commerce, marketing, operations, data, quality assurance, and business teams to turn needs into secure, reliable, scalable…

Northland Properties

Guest Service Agent

Revelstoke, BC, Canada

Apply About employer

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Job details

Posting language: English
Posted: Oct 6, 2026

Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit. We know you'd love to hear about our perks-incredible team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

Benefits-

Complimentary Season’s Pass to Revelstoke Mountain Resort
Reciprocal deals on lift tickets at other local mountains
Northland Perks Program and third-party partnership discounts for all employees.
Discounted Hotel Stays for Team Members and Friends & Family Rates too!
Group Life Insurance, Extended Health, Dental, Vision Care (after 3 months of full-time service)
Matching RRSP program (after 6 months of full-time service)
Employee Assistance Program (EAP)Refer a friend or family program
Staff Accommodation available

JOB REQUIREMENTS:

Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
1 year of experience as a Hotel Front Desk Clerk Preferred
Experience in all aspects of customer service and people management
Strong working knowledge of accounting practices and principles
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
Exceptional conflict resolution, negotiation, and objection handling skills
Able to effectively communicate both verbally and in writing
High level of proficiency Opera/Opera Cloud
Full time and Part time available

DUTIES:

To provide a warm, welcoming and friendly environment
Responsible for checking guests in and out of the Hotel.
Luggage assistance
Issues room keys, pamphlets, discount cards, etc.
Answers various questions from guests and arranges transportation for guests.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Book telephone reservations
Computes bills, collects payment and makes change for guests.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
Print updated in-house, arrival, departure, and room status reports every two hours
Check all unresolved departures.
Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
Write all wake-up call requests on specified form and enter on switchboard.
Complete welcome calls.
Clean and tidy front desk area.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Provide information to staff and/or clients about special activities.
Observe and report any security issues to the Manager.

APPLICABLE SKILLS:

Excellent customer relations.
Must have time-management skills.
Adaptable to change and be able to handle multiple priorities under pressure.
Eager and focused to exceed guest expectations.

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email humanresources@northland.ca. NPC takes seriously its obligations under the Human Rights Code

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More about this job

Responsibilities

The Guest Service Agent is responsible for managing guest check-ins and check-outs, providing luggage assistance, and handling reservations. They also act as the primary point of contact for guest inquiries, billing, and maintaining a professional front desk environment.

Requirements

Candidates should have at least one year of experience as a Hotel Front Desk Clerk and a strong working knowledge of accounting principles. Proficiency in Opera or Opera Cloud software and exceptional conflict resolution skills are required for this role.

Skills

Customer service
Front desk operations
Conflict resolution
Negotiation
Objection handling
Accounting practices
Communication
Time management
Opera software
Cash handling
Reservation management
Problem solving
Hospitality management

Benefits

Complimentary Season’s Pass to Revelstoke Mountain Resort
Reciprocal lift ticket deals
Northland Perks Program
Discounted hotel stays
Group life insurance
Extended health care
Dental care
Vision care
Matching RRSP program
Employee Assistance Program
Staff accommodation

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Front Desk
Customer Service
Opera
Opera Cloud
Hotel Management
Accounting
Cash Handling
Conflict Resolution
Reservation Management
Guest Relations
Front-line
Tourism
Resort
Check-in
Check-out

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