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Added 18 mins ago
AH
Health Care Aide
Alberta Health Services
Sundre, AB
- Part-time
…assistance by supporting activities of daily living and delivering support services to patients (clients, residents) who require short term assistance or ongoing support, in accordance with…
Added 19 mins ago
Adult Mental Wellness Worker
Serpent River First Nation
Cutler, ON
The Mental Health Worker position is to engage and work with individuals and groups to promote optimum mental health. The position requires helping individuals deal with addictions and…
Added 19 mins ago
Front Office Manager
Northland Properties
Winnipeg, MB
Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
Added 19 mins ago
Overnight Crew Member - Tim Hortons King City ONroute
Careers at ONroute
Brampton, ON · Vaughan, ON · King City, ON
ONroute is recognized under the Temporary Foreign Worker Program’s Recognized Employer Pilot (REP)
Added 19 mins ago
A
Specialist Engineer - Mechanical Tooling
AtkinsRéalis
Mississauga, ON
- Full-time
Define technical direction, devising methods of achieving program objectives in the most economical and effective manner.
Added 19 mins ago
FV
Community Engagement Worker - F/T (Global) - 1882
Fraser Valley Aboriginal Children and Family Services Society
Chilliwack, BC
- Full-time
Our programs and services are created and delivered with the support of our Elders Advisory Council with special attention on strengthening culture and identity, while honoring the strength…
Added 32 mins ago
A
Specialiste Qualité - Produits Electroniques
Actalent
MB · Saint-Laurent, MB
- $30 to $45 CAD / hour
- Contract
Added 32 mins ago
A
Spécialiste Qualité
Actalent
MB · Saint-Laurent, MB
- $30 to $45 CAD / hour
- Contract
Ensure timely, accurate, and traceable completion of inspections, supporting production schedules and program deliverables.
Added 32 mins ago
A
Spécialiste Qualité - Electronics Quality Control Specialist
Actalent
MB · Saint-Laurent, MB
- $30 to $45 CAD / hour
- Contract
Ensure timely, accurate, and traceable completion of inspections, supporting production schedules and program deliverables.
Added 32 mins ago
SH
General Duty Radiopharmacy Technologist - PRS - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
University degree in Chemistry, Physics, Biological Sciences or a related field or completion of a diploma program in a relevant field.
Added 34 mins ago
ST
Help Ahead Intake Worker, CPI
Strides Toronto
Toronto, ON
- $51,699 to $60,202 CAD / year
- Full-time
Strides Toronto Support Services (“Strides Toronto”) Strides Toronto is a multi-service agency supporting infants, children, youth and young adults from birth to age 29, and their families,…
Added 34 mins ago
TS
Resident Support Worker
The Salvation Army Canada and Bermuda Territory
Calgary, AB
- Part-time
May provide support for other program positions.
Added 34 mins ago
TS
Dietary Aide
The Salvation Army Canada and Bermuda Territory
Ottawa, ON
- Part-time
Successfully completed or enrolled in a Food Service Worker training program at an established college as listed in the Ontario Colleges of Applied Arts and Technology Act, 2002 or a…
Added 34 mins ago
A
Personal Support Worker AgeCare Samac
AgeCare
Oshawa, ON · AgeCare Samac (Previously Wynfield)
- Full-time
Graduate of Personal Support Worker Certificate/Diploma Program.
Added 46 mins ago
TS
Christmas Support Worker
The Salvation Army in Canada
Parry Sound, ON
- Part-time
The Christmas Support Worker provides support to Rainbow Country Church, Community Services during the Christmas season on a temporary basis. This includes but is not limited to toys and…
Added 46 mins ago
TS
Property Service Worker
The Salvation Army in Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
The Property Service Worker is a team member of the Wiseman Centre, a faith based program, who is responsible for the general cleaning maintenance of the Centre.
Added 46 mins ago
TS
Christmas Kettle Assistant
The Salvation Army in Canada
Orillia, ON
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 46 mins ago
TS
Dietary Aide
The Salvation Army in Canada
Ottawa, ON
- Part-time
Successfully completed or enrolled in a Food Service Worker training program at an established college as listed in the Ontario Colleges of Applied Arts and Technology Act, 2002 or a…
Added 46 mins ago
TS
Resident Support Worker
The Salvation Army in Canada
Calgary, AB
- Part-time
May provide support for other program positions.
Added 1 hour ago
NS
Family Medicine - L'Ardoise - Dr. Kingston Community Health Centre
Nova Scotia Healthcare System
L'Ardoise, NS
- $375,000 to $400,000 CAD / year
- Full-time
…nurse practitioner, a visiting dietician, and a visiting social worker working collaboratively together to provide primary care to the community. This opportunity requires participation in…
Added 1 hour ago
KC
Instructor Therapist (Evenings and Weekends)
Kinark Child and Family Services
Toronto, ON · Etobicoke, ON
- Part-time
…principles of Applied Behavior Analysis (ABA). We strive to support families in the best way possible and we use a family centered approach to identify the strengths and needs of the child…
Added 1 hour ago
Senior Manager, Health & Safety
Clutch Technologies Inc.
Mississauga, ON
…designing the systems, shaping the culture, and protecting every worker across our national…
Added 1 hour ago
Guest Service Agent
Northland Properties
Revelstoke, BC
…not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest…
Added 1 hour ago
Front Office Manager
Northland Properties
Revelstoke, BC
…not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest…
Added 1 hour ago
RECE or Equivalent - Split Shift Position
Upper Canada Child Care
Innisfil, ON
…programs, summer camps, and a forest school. Guided by values of support, trust, safety, respect, and professionalism, we prioritize play-based learning and outdoor exploration. We invest…

Northland Properties

Guest Service Agent

Revelstoke, BC, Canada

Apply About employer

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Job details

Posting language: English
Posted: Oct 6, 2026

Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit. We know you'd love to hear about our perks-incredible team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

Benefits-

Complimentary Season’s Pass to Revelstoke Mountain Resort
Reciprocal deals on lift tickets at other local mountains
Northland Perks Program and third-party partnership discounts for all employees.
Discounted Hotel Stays for Team Members and Friends & Family Rates too!
Group Life Insurance, Extended Health, Dental, Vision Care (after 3 months of full-time service)
Matching RRSP program (after 6 months of full-time service)
Employee Assistance Program (EAP)Refer a friend or family program
Staff Accommodation available

JOB REQUIREMENTS:

Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
1 year of experience as a Hotel Front Desk Clerk Preferred
Experience in all aspects of customer service and people management
Strong working knowledge of accounting practices and principles
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
Exceptional conflict resolution, negotiation, and objection handling skills
Able to effectively communicate both verbally and in writing
High level of proficiency Opera/Opera Cloud
Full time and Part time available

DUTIES:

To provide a warm, welcoming and friendly environment
Responsible for checking guests in and out of the Hotel.
Luggage assistance
Issues room keys, pamphlets, discount cards, etc.
Answers various questions from guests and arranges transportation for guests.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Book telephone reservations
Computes bills, collects payment and makes change for guests.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
Print updated in-house, arrival, departure, and room status reports every two hours
Check all unresolved departures.
Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
Write all wake-up call requests on specified form and enter on switchboard.
Complete welcome calls.
Clean and tidy front desk area.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Provide information to staff and/or clients about special activities.
Observe and report any security issues to the Manager.

APPLICABLE SKILLS:

Excellent customer relations.
Must have time-management skills.
Adaptable to change and be able to handle multiple priorities under pressure.
Eager and focused to exceed guest expectations.

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email humanresources@northland.ca. NPC takes seriously its obligations under the Human Rights Code

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More about this job

Responsibilities

The Guest Service Agent is responsible for managing guest check-ins and check-outs, providing luggage assistance, and handling reservations. They also act as the primary point of contact for guest inquiries, billing, and maintaining a professional front desk environment.

Requirements

Candidates should have at least one year of experience as a Hotel Front Desk Clerk and a strong working knowledge of accounting principles. Proficiency in Opera or Opera Cloud software and exceptional conflict resolution skills are required for this role.

Skills

Customer service
Front desk operations
Conflict resolution
Negotiation
Objection handling
Accounting practices
Communication
Time management
Opera software
Cash handling
Reservation management
Problem solving
Hospitality management

Benefits

Complimentary Season’s Pass to Revelstoke Mountain Resort
Reciprocal lift ticket deals
Northland Perks Program
Discounted hotel stays
Group life insurance
Extended health care
Dental care
Vision care
Matching RRSP program
Employee Assistance Program
Staff accommodation

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Front Desk
Customer Service
Opera
Opera Cloud
Hotel Management
Accounting
Cash Handling
Conflict Resolution
Reservation Management
Guest Relations
Front-line
Tourism
Resort
Check-in
Check-out

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