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Added 10 mins ago
H
Workplace Coordinator (Part Time Contract)
Hoxton
Toronto, ON
- Part-time
- Contract
Look after front of house, visitors and the moments that matter most, from a new joiner's first day to client visits
Added 11 mins ago
W
(CAN) General Merchandise Associate
Walmart
Thompson, MB
- Part-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 11 mins ago
W
General Merchandise Associate
Walmart
Okotoks, AB
- Part-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 11 mins ago
W
(CAN) General Merchandise Associate
Walmart
Burlington, ON
- Part-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 11 mins ago
W
Customer Service Desk Associate
Walmart
Prince Albert, SK
- Full-time
Working as a Customer Service Desk Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver friendly and…
Added 25 mins ago
AC
Operations Administrator
Aston Carter
Trail, BC
- $20 to $26 CAD / hour
- Contract
Manage front desk sign-in and reception activities for employees, visitors, and contractors.
Added 25 mins ago
CM
Visitor Services & Communications Coordinator
Canmore Museum
Canmore, AB
- Full-time
…increasing audience engagement. This role includes carrying out front desk operations, delivering excellent customer service, and supporting the museum gift shop. The Visitor Experience &…
Added 25 mins ago
GF
Sales and Service Representative (Fitness Trainer) - Truro Queen and Elm
GoodLife Fitness
Truro, NS
- Part-time
Responsible for the front desk area and greet each member and guest
Added 55 mins ago
T
Market Risk Analyst, FX
TD
Toronto, ON
- Full-time
…& short term interest rate trading, partnering closely with front office, product control, and risk analytics teams to ensure risks are well‑understood, consistently measured, and…
Added 55 mins ago
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Senior Market Risk Analyst (5772)
TD
Toronto, ON
- Full-time
…& short term interest rate trading, partnering closely with front office, product control, and risk analytics teams to ensure risks are well‑understood, consistently measured, and…
Added 55 mins ago
TS
Diversion Case Worker
The Salvation Army in Canada
Hamilton, ON
- Full-time
Provide assistance to front desk personnel as necessary, including responding to client issues and crises.
Added 55 mins ago
JT
Receptionist - Part TIme
Jericho Tennis Club
Vancouver, BC
- Part-time
…a receptionist, you’ll pick up shifts as needed to keep the front desk running smoothly: welcoming everyone with a smile, answering questions, and handling the day-to-day admin that keeps…
Added 1 hour ago
HG
Manager Guest Services
Hilton Grand Vacations
ON · ON, Canada
- Full-time
…responsibilities as well as supervises, directs and leads the Front Desk and Night Auditor teams to ensure the standard and quality of services offered meets or exceeds levels established…
Added 1 hour ago
W
(CAN) Part-Time General Merchandise Associate
Walmart
Stratford, ON
- Part-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 1 hour ago
W
(CAN) General Merchandise Associate
Walmart
Tsawwassen, BC
- Part-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 1 hour ago
OH
Physiotherapist
Okanagan Health & Performance - OHP
Kelowna, BC
- Full-time
Full front desk and administrative support so you can focus on patient care
Added 2 hours ago
GF
Overnight Customer Service Representative (Motivator) – Medicine Hat Carry and Dunmore
GoodLife Fitness
Dunmore, AB · Medicine Hat, AB
- Part-time
…Members achieve their fitness goals. The role involves being a front desk expert and is pivotal in assisting and supporting Members and Potential Members, to ensure their experience with us…
Added 2 hours ago
GF
Customer Service Representative (Motivator) - Regina Albert and 25 Ave
GoodLife Fitness
Regina, SK
- Part-time
…Members achieve their fitness goals. The role involves being a front desk expert and is pivotal in assisting and supporting Members and Potential Members, to ensure their experience with us…
Added 2 hours ago
M
Part-Time Front Desk Associate - Park Royal, West Vancouver
Myo
Vancouver, BC
- Part-time
We are looking to hire a Part-Time Front Desk Associate at Myo - Park Royal.
Added 2 hours ago
M
Part-Time Front Desk Associate - Chinatown
Myo
Vancouver, BC
- Part-time
We are looking to hire a Part-Time Front Desk Associate at Myo - Chinatown!
Added 2 hours ago
M
Part-Time Front Desk Associate - Chinatown
Myo
Vancouver, BC
- $19 to $22 CAD / hour
- Part-time
We are looking to hire a Part-Time Front Desk Associate at Myo - Chinatown!
Added 2 hours ago
Guest Service Agent
Northland Properties
Langley (District), BC · Langley, BC
Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
Added 2 hours ago
Night Auditor
Northland Properties
Grande Prairie, AB
…reports. They are required to work through the night shift on the front…
Added 2 hours ago
M
Part-Time Front Desk Associate - Park Royal, West Vancouver
Myo
Vancouver, BC
- $19 to $22 CAD / hour
- Part-time
We are looking to hire a Part-Time Front Desk Associate at Myo - Park Royal.
Added 3 hours ago
IS
Front Desk Support
InspireHealth Supportive Cancer Care
Vancouver, BC
- Volunteer
…individuals to join our Vancouver team in a volunteer capacity for front desk support. This is a rewarding opportunity for someone who enjoys helping others, has strong interpersonal…

Northland Properties

Guest Service Agent

Dartmouth, NS, Canada

Apply About employer

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Job details

Posting language: English
Posted: Oct 25, 2026

Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit. We know you'd love to hear about our perks-incredible team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team.

JOB REQUIREMENTS:

Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
1 year of experience as a Hotel Front Desk Clerk Preferred
Experience in all aspects of customer service and people management
Strong working knowledge of accounting practices and principles
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
Exceptional conflict resolution, negotiation, and objection handling skills
Able to effectively communicate both verbally and in writing
High level of proficiency Opera/Opera Cloud

DUTIES:

To provide a warm, welcoming and friendly environment
Responsible for checking guests in and out of the Hotel.
Luggage assistance
Issues room keys, pamphlets, discount cards, etc.
Answers various questions from guests and arranges transportation for guests.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Book telephone reservations
Computes bills, collects payment and makes change for guests.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
Print updated in-house, arrival, departure, and room status reports every two hours
Check all unresolved departures.
Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
Write all wake-up call requests on specified form and enter on switchboard.
Complete welcome calls.
Clean and tidy front desk area.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Provide information to staff and/or clients about special activities.
Observe and report any security issues to the Manager.

APPLICABLE SKILLS:

Excellent customer relations.
Must have time-management skills.
Adaptable to change and be able to handle multiple priorities under pressure.
Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

Rewards, Recognition, Team Events & Milestone Awards
Team Member and Friends & Family Hotel Discounts
Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
Discounts at Grouse Mountain & Revelstoke Mountain Resort
Career Development, Training & Internal Promotion Opportunities
Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
Employee Referral Bonus Program
RRSP Matching Program
Extended Health, Dental, Vision & Life Insurance
Complimentary Hotel Stays
Tuition Credit Program
Supportive, Inclusive Workplace Culture

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email humanresources@northland.ca. NPC takes seriously its obligations under the Human Rights Code

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More about this job

Responsibilities

The Guest Service Agent acts as the face of the hotel, providing a warm, welcoming environment while managing guest check-ins, check-outs, and inquiries. They are responsible for handling reservations, processing payments, and ensuring the front desk area remains organized and secure.

Requirements

The ideal candidate has at least one year of experience in a hotel front desk role and proficiency in Opera or Opera Cloud software. Strong communication, conflict resolution, and customer service skills are essential for this position.

Skills

Customer service
Front desk operations
Conflict resolution
Negotiation
Objection handling
Time management
Cash handling
Accounting practices
Opera cloud
Communication
Problem solving
People management
Reservation management
Hospitality

Benefits

Rewards and recognition
Team events
Milestone awards
Team member and friends and family hotel discounts
Restaurant dining discounts
Grouse mountain and revelstoke mountain resort discounts
Career development
Training and internal promotion opportunities
Employee and family assistance program
Employee referral bonus program
RRSP matching program
Extended health insurance
Dental insurance
Vision insurance
Life insurance
Complimentary hotel stays
Tuition credit program

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Hotel management
Front desk
Customer service
Opera
Opera cloud
Guest relations
Cash management
Conflict resolution
Reservation systems
Check-in
Check-out
Concierge
Switchboard
Security reporting
Accounting principles
Time management
Professionalism

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