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Added 1 min ago
HSE Site Representative
WSP
Vancouver, BC
…as part of the WSP field team and reporting to the Project Manager, you’ll provide hands-on health and safety support to crews while helping ensure work is completed in accordance with…
Added 1 min ago
S
ES-NU26-58 Administrative Assistant, IES
Springboard
Toronto, ON
- Full-time
…documentation, timely data entry, and smooth day-to-day administration operations to support service delivery. The duties and responsibilities of this position includes but not limited…
Added 1 min ago
Assistant Branch Manager
Money Mart
Parksville, BC
Assistant Branch Managers help the Branch Manager lead the day-to-day success of a Money Mart branch while staying hands-on with customer service, sales, financial service transactions,…
Added 1 min ago
SC
System Implementation Specialist
SFIR Consulting Ltd.
ON · North York (Northwood Park / York University), Ontario
- Full-time
partnership with the assigned Project Manager, who oversees overall
Added 1 min ago
PT Sales Lead - Call It Spring Coquitlam
The Aldo Group Inc / Le Groupe Aldo Inc.
Port Coquitlam, BC
Reporting to the Store Manager, the Part-Time Sales Lead plays a key role in driving results and supporting the team. You lead by example by helping hit sales targets, coaching associates,…
Added 1 min ago
SS
Designer, Mechanical
Samuel, Son & Co.
Concord, ON
- Full-time
Review initial concept with sales, project manager, customer and supervisor, as required
Added 1 min ago
Manager, Business Risk Management, Regulatory
Scotiabank
Toronto, ON
…Wealth Management, regulatory and business risk management. The Manager will bring strong analytical, organizational and problem-solving skills while working with a centralized team…
Added 1 min ago
TW
Senior Manager, Planning
The Warrington Group Inc.
St. Stephen, NB
- Full-time
On behalf of our client, Ganong Bros Ltd, we are looking for an experienced Senior Manager, Planning to join their team, supporting the continued growth and evolution of their supply chain…
Added 1 min ago
Co-op Student Engineering
Gibson Energy
AB · Calgary, AB
Reporting to the Manager Operations Engineering, the Engineering Student will support several engineering functions providing technical engineering support to Gibson Commercial and…
Added 1 min ago
Director OHS and Disability Management
Government of Alberta
Calgary, AB
Partnering across HR, Health and Wellness, Labour Relations, Development and Standards, operations and external providers.
Added 1 min ago
Senior Demand Planner - Service Parts
Olympus Corporation of the Americas
Richmond Hill, ON
Act as the primary escalation point for planning-related issues affecting service operations, inventory availability, or customer commitments.
Added 1 min ago
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Manager, IT Infrastructure
SGI
Regina, SK
- $109,052 to $145,411 CAD / year
- Full-time
We're looking for a Manager, IT Infrastructure to provide strategic leadership and operational oversight for our infrastructure environment, ensuring the reliability, performance, and…
Added 1 min ago
KH
UKG Specialist
Kensington Health
Toronto, ON
- Full-time
…accurate data entry, reporting, and analytics to support HR operations and decision-making across the organization. The UKG Specialist will serve as the first point of contact for user…
Added 1 min ago
AS
Program Management Office Analyst
Alquemy Search & Consulting
Toronto, ON
- Full-time
…transfers, contractor administration, and ongoing IT Capital and Operations…
Added 1 min ago
TI
Program Manager-Retail Banking
TekStaff IT Solutions
Toronto, ON
- Contract
TekStaff's Client has a current vacancy for "Program Manager-Retail Banking"
Added 1 min ago
OB
Purchasing Specialist
Olli Brands Inc.
Toronto, ON · Etobicoke, ON
- Full-time
The role sits in Operations, reporting to the [Operations Manager], and is a peer to the Demand Planner - the plan is theirs, the purchase order is this role’s. It works daily with…
Added 1 min ago
OB
Demand Planner
Olli Brands Inc.
Toronto, ON · Etobicoke, ON
- Full-time
The role sits in Operations, reporting to the [Operations Manager], and drives the planning lane across six lanes - Commercial, Planning, Purchasing, Inventory Control, Production and…
Added 16 mins ago
SS
Senior Business Development Manager - Airport & Airline Lounges (NAM)
SITA Switzerland Sarl
Canada
- Full-time
…on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. Here, we feel empowered, supported, and inspired to…
Added 16 mins ago
LC
Conversion Optimization Manager, Growth (Fixed Term Contract)
Lightspeed Commerce, Inc.
Remote, Canada
- $85,000 to $105,000 CAD / year
- Full-time
- Remote
As a Conversion Optimization Manager, Growth, you’ll own the conversion rate optimization strategy for Lightspeed’s marketing websites, treating our digital experience as a product. You’ll…
Added 16 mins ago
ML
Hospitality Manager
MAPLE LEAF LOUNGE
Toronto, ON
- Full-time
The Hospitality Manager is responsible for all aspects of the operation including: budgeting, financial management and weekly analysis, implementation and ongoing success of the retail…
Added 16 mins ago
W
Franchise Operations Coordinator
WildBrain
Toronto, ON
- Full-time
Interview with the hiring manager (virtual or in person, TBD)
Added 16 mins ago
Program Handover Manager
Bechtel Corporation
Toronto, ON
…from initial planning and investment, through start-up and…
Added 32 mins ago
Corporate - Commercial Lines - Commercial Account Manager
OTIP Group of Companies (OTIP, Orbit, Curo)
Waterloo, ON
The Commercial Account Manager serves as the lead relationship manager and trusted risk advisor for a portfolio of complex commercial clients. This role is responsible for developing and…
Added 32 mins ago
Operations Supervisor and Driver - Durham
Diabetes Canada / National Diabetes Trust
Clarington, ON · Oshawa, ON
Reporting to the Vancouver Island Operations Manager, the hybrid Operations Supervisor/Driver assists in day-to-day operations by managing a team of dedicated Drivers and ensuring the…
Added 32 mins ago
Guest Service Agent
Northland Properties
Langley (District), BC · Langley, BC
Completion of a two-year apprenticeship program in front desk operations or hotel management preferred

Northland Properties

Guest Service Agent

Dartmouth, NS, Canada

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Job details

Posting language: English
Posted: Oct 25, 2026

Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit. We know you'd love to hear about our perks-incredible team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team.

JOB REQUIREMENTS:

Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
1 year of experience as a Hotel Front Desk Clerk Preferred
Experience in all aspects of customer service and people management
Strong working knowledge of accounting practices and principles
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
Exceptional conflict resolution, negotiation, and objection handling skills
Able to effectively communicate both verbally and in writing
High level of proficiency Opera/Opera Cloud

DUTIES:

To provide a warm, welcoming and friendly environment
Responsible for checking guests in and out of the Hotel.
Luggage assistance
Issues room keys, pamphlets, discount cards, etc.
Answers various questions from guests and arranges transportation for guests.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Book telephone reservations
Computes bills, collects payment and makes change for guests.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
Print updated in-house, arrival, departure, and room status reports every two hours
Check all unresolved departures.
Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
Write all wake-up call requests on specified form and enter on switchboard.
Complete welcome calls.
Clean and tidy front desk area.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Provide information to staff and/or clients about special activities.
Observe and report any security issues to the Manager.

APPLICABLE SKILLS:

Excellent customer relations.
Must have time-management skills.
Adaptable to change and be able to handle multiple priorities under pressure.
Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

Rewards, Recognition, Team Events & Milestone Awards
Team Member and Friends & Family Hotel Discounts
Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
Discounts at Grouse Mountain & Revelstoke Mountain Resort
Career Development, Training & Internal Promotion Opportunities
Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
Employee Referral Bonus Program
RRSP Matching Program
Extended Health, Dental, Vision & Life Insurance
Complimentary Hotel Stays
Tuition Credit Program
Supportive, Inclusive Workplace Culture

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email humanresources@northland.ca. NPC takes seriously its obligations under the Human Rights Code

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More about this job

Responsibilities

The Guest Service Agent acts as the face of the hotel, providing a warm, welcoming environment while managing guest check-ins, check-outs, and inquiries. They are responsible for handling reservations, processing payments, and ensuring the front desk area remains organized and secure.

Requirements

The ideal candidate has at least one year of experience in a hotel front desk role and proficiency in Opera or Opera Cloud software. Strong communication, conflict resolution, and customer service skills are essential for this position.

Skills

Customer service
Front desk operations
Conflict resolution
Negotiation
Objection handling
Time management
Cash handling
Accounting practices
Opera cloud
Communication
Problem solving
People management
Reservation management
Hospitality

Benefits

Rewards and recognition
Team events
Milestone awards
Team member and friends and family hotel discounts
Restaurant dining discounts
Grouse mountain and revelstoke mountain resort discounts
Career development
Training and internal promotion opportunities
Employee and family assistance program
Employee referral bonus program
RRSP matching program
Extended health insurance
Dental insurance
Vision insurance
Life insurance
Complimentary hotel stays
Tuition credit program

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Hotel management
Front desk
Customer service
Opera
Opera cloud
Guest relations
Cash management
Conflict resolution
Reservation systems
Check-in
Check-out
Concierge
Switchboard
Security reporting
Accounting principles
Time management
Professionalism

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