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Added 12 mins ago
Senior Manager, Community Affairs - Alberta
Bell
Calgary, AB
…AI-powered solutions, and digital experiences that elevate how people live, work, and play every…
Added 12 mins ago
Manager, Planning & Operations
University of Toronto
Toronto, ON
As Manager, Planning and Operations, you will serve as strategic partner providing rotational leadership and operational support to designated departments across the Temerty Faculty of…
Added 12 mins ago
Senior Manager Maintenance Fleet
Purolator
Toronto, ON · Etobicoke, ON
The Senior Manager, Fleet Maintenance, is responsible for the maintenance and repair of Purolator’s fleet of vehicles and oversight of Purolator’s garages. This role is responsible for the…
Added 12 mins ago
Manager Fleet Regional
Purolator
ON · Mississauga, ON
The Manager Fleet Central/Ontario provides strategic and operational leadership for regional fleet maintenance activities, partnering closely with Operations, maintenance teams, and vendors…
Added 12 mins ago
GT
Terminal Officer (Term Opportunity - One Year)
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Reporting to the Manager, Terminal Services, the Terminal Officer (TO) serves as the GTAA representative on the terminal floor, ensuring efficient operations, compliance with contractual…
Added 12 mins ago
CC
Automotive Parts Coordinator
Craftsman Collision
Kamloops, BC
- Full-time
Works with the Shop Manager to ensure that operations are compliant with all provincial and national regulatory standards pertaining to health and safety, quality and employment standards;
Added 12 mins ago
AC
Assistant Manager, Lending Operations
Assiniboine Credit Union
Winnipeg, MB
- Full-time
Reporting to the Manager, Lending Operations, the Assistant Manager, Lending Operations plays a key role in the organization’s continuous efforts to provide exceptional member experience,…
Added 12 mins ago
TS
Educator
Tokyo Smoke
Brampton, ON · Caledon, ON
- Part-time
Reporting to the Store Manager, the Educator is our greatest brand ambassador and a key role within our organization. The Educator is exceptional at creating intentional customer…
Added 12 mins ago
S
Account Executive, SMB (Retail)
Solink
Remote, Canada
- $118,000 to $140,000 CAD / year
- Full-time
- Remote
Hiring Manager: Sammy Singh | Sales Manager, Retail
Added 12 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Amherstburg, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 12 mins ago
UM
Mechanical Engineer
Ultra Maritime
Dartmouth, NS
- Full-time
We encourage regular manager-employee performance feedback, goal alignment and employee development through our Employee Performance Development Plan (EPDP) and offer employee education…
Added 12 mins ago
UM
Mechanical Engineer
Ultra Maritime
Dartmouth, NS
- Full-time
…unbeatable warfighting edge. From surface vessels to sub-surface operations and unmanned platforms, we are revolutionizing the way naval missions are…
Added 12 mins ago
CA
Parts Manager
Capital Auto Mall
Derrick Chrysler Dodge Jeep Ram Fiat
- Full-time
As the Parts Manager, you will oversee daily operations, optimize inventory, and lead a customer-focused team. Key responsibilities include:
Added 12 mins ago
PA
Parts Fulfillment Manager (Parts Wholesale Niagara)
Performance Auto Group
St. Catharines, ON
- Full-time
Part Fulfillment Manager is a key leader within Performance Auto Group’s Parts Operations team, based at the Niagara Parts Hub. This role oversees warehouse fulfillment, inventory flow,…
Added 12 mins ago
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Technicien(enne) support matériel intégré (temporaire 6 mois)/ Embedded Material Support Technician (Temporary 6 months) (Gagetown)
Textron
NB
- Full-time
…au bureau de gestion du système d'armement militaire et aux opérations de recherche et de sauvetage, tactiques, d'appui au combat et de forces spéciales. Le CH146 fait actuellement l'objet…
Added 12 mins ago
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Apparel Department Manager
Loblaw Companies Limited
Calgary, AB
- Full-time
Oversee the day-to-day operations of a specific department within a store
Added 12 mins ago
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Human Resources Manager
WellnessLiving
Thornhill, ON
- Full-time
We’re looking for a Human Resources Manager to lead day-to-day HR operations and support our team across Canada and the United States. Reporting to the Director of Finance, you’ll manage…
Added 27 mins ago
PH
Patient Experience Manager
PhysioPlus Health Group
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
PhysioPlus Health Group is hiring for a Patient Experience Manager job in Toronto, ON, and we’re looking for someone with the administrative chops and the ambition to grow into a bigger…
Added 27 mins ago
M
Office Services Representative I
Moneris
Toronto, ON
- Full-time
Reporting Relationship: You will report to the Manager, Facilities Management II
Added 27 mins ago
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Specialist – Technical project integration
Innergex
Longueuil, QC
- Full-time
…world. We remain committed to responsible growth that balances people, our planet, and prosperity. We believe in offering an engaging, inclusive and supportive work environment where each…
Added 27 mins ago
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Store Manager - Convenience
Morrisons
Harrogate, BC
- Full-time
As a Store Manager, your role as 'shopkeeper' means you run your own store with an entrepreneurial spirit, with your customers, colleagues and local communities being your number one…
Added 27 mins ago
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Service Manager
Alberta AG Centre
Dunmore, AB
- Full-time
Reporting to the Director of After Sales, the Service Manager provides leadership and accountability to Alberta AG Centre’s Service Department. This position is responsible for the overall…
Added 27 mins ago
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Trade Journeyman Heavy Duty Mechanic - Dease Lake, BC
Lakes District Maintenance Inc.
Dease Lake 9, BC
- Full-time
Reporting to the Trade Supervisor or Equipment & Facilities Manager, the Trade Journeyman Heavy Duty Mechanic situated in Dease Lake, BC involves optimizing and maintaining equipment to…
Added 27 mins ago
K
General Manager, Fleet Operations
KBRS
NL · Newfoundland and Labrador, Canada
- Full-time
Ocean Choice is seeking an experienced and dynamic General Manager, Fleet Operations to provide overall leadership for the offshore fleet of fishing vessels and the team responsible for its…
Added 27 mins ago
LD
Trade Journeyman Heavy Duty Mechanic - Houston, BC
Lakes District Maintenance Inc.
Houston, BC
- Full-time
Reporting to the Trade Supervisor or Equipment & Facilities Manager, the Trade Journeyman Heavy Duty Mechanic situated in Houston, BC involves optimizing and maintaining equipment to ensure…

Northland Properties

Guest Service Agent

Dartmouth, NS, Canada

Apply About employer

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Job details

Posting language: English
Posted: Oct 25, 2026

Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit. We know you'd love to hear about our perks-incredible team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team.

JOB REQUIREMENTS:

Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
1 year of experience as a Hotel Front Desk Clerk Preferred
Experience in all aspects of customer service and people management
Strong working knowledge of accounting practices and principles
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
Exceptional conflict resolution, negotiation, and objection handling skills
Able to effectively communicate both verbally and in writing
High level of proficiency Opera/Opera Cloud

DUTIES:

To provide a warm, welcoming and friendly environment
Responsible for checking guests in and out of the Hotel.
Luggage assistance
Issues room keys, pamphlets, discount cards, etc.
Answers various questions from guests and arranges transportation for guests.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Book telephone reservations
Computes bills, collects payment and makes change for guests.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
Print updated in-house, arrival, departure, and room status reports every two hours
Check all unresolved departures.
Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
Write all wake-up call requests on specified form and enter on switchboard.
Complete welcome calls.
Clean and tidy front desk area.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Provide information to staff and/or clients about special activities.
Observe and report any security issues to the Manager.

APPLICABLE SKILLS:

Excellent customer relations.
Must have time-management skills.
Adaptable to change and be able to handle multiple priorities under pressure.
Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

Rewards, Recognition, Team Events & Milestone Awards
Team Member and Friends & Family Hotel Discounts
Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
Discounts at Grouse Mountain & Revelstoke Mountain Resort
Career Development, Training & Internal Promotion Opportunities
Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
Employee Referral Bonus Program
RRSP Matching Program
Extended Health, Dental, Vision & Life Insurance
Complimentary Hotel Stays
Tuition Credit Program
Supportive, Inclusive Workplace Culture

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email humanresources@northland.ca. NPC takes seriously its obligations under the Human Rights Code

Apply About employer

More about this job

Responsibilities

The Guest Service Agent acts as the face of the hotel, providing a warm, welcoming environment while managing guest check-ins, check-outs, and inquiries. They are responsible for handling reservations, processing payments, and ensuring the front desk area remains organized and secure.

Requirements

The ideal candidate has at least one year of experience in a hotel front desk role and proficiency in Opera or Opera Cloud software. Strong communication, conflict resolution, and customer service skills are essential for this position.

Skills

Customer service
Front desk operations
Conflict resolution
Negotiation
Objection handling
Time management
Cash handling
Accounting practices
Opera cloud
Communication
Problem solving
People management
Reservation management
Hospitality

Benefits

Rewards and recognition
Team events
Milestone awards
Team member and friends and family hotel discounts
Restaurant dining discounts
Grouse mountain and revelstoke mountain resort discounts
Career development
Training and internal promotion opportunities
Employee and family assistance program
Employee referral bonus program
RRSP matching program
Extended health insurance
Dental insurance
Vision insurance
Life insurance
Complimentary hotel stays
Tuition credit program

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Hotel management
Front desk
Customer service
Opera
Opera cloud
Guest relations
Cash management
Conflict resolution
Reservation systems
Check-in
Check-out
Concierge
Switchboard
Security reporting
Accounting principles
Time management
Professionalism

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