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Added 8 mins ago
MV
Senior Style Advisor / Supervisor (34 hours)
Mint Velvet
Zurich, ON
- Part-time
…possess a real love of fashion, be able to offer excellent customer service and work well as part of a team. You’ll need to be an inspirational, helpful and informed role model and know,…
Added 8 mins ago
TW
Sales Associate
tbooth wireless / la cabine t sans fil
Hamilton, ON
- Full-time
Dependable & Experienced: You're available for full-time work, including evenings and weekends, with 1-2 years of proven success in customer-facing roles.
Added 8 mins ago
W/
Sales Associate
WIRELESSWAVE / WAVE SANS FIL
Hamilton, ON
- Full-time
Dependable & Experienced: You're available for full-time work, including evenings and weekends, with 1-2 years of proven success in customer-facing roles.
Added 8 mins ago
OA
Sales Manager - OpenRoad Subaru Boundary
OpenRoad Auto Group
Vancouver, BC · Burnaby, British Columbia
- Full-time
Providing highest level of customer service to ensure satisfaction and retention.
Added 8 mins ago
A
Product Guide - Seasonal
ARC'TERYX
Montreal, QC
- Part-time
- Temporary
You are passionate about delivering exceptional customer service
Added 8 mins ago
Retail Brand Ambassador - St. Catherines
The Linq Agency
ON
LINQ is seeking motivated, confident, and customer-focused Retail Sales Ambassadors to join our growing team. We pride ourselves on building a strong agency culture and providing meaningful…
Added 8 mins ago
Retail Brand Ambassador - Guelph
The Linq Agency
Guelph, ON
LINQ is seeking motivated, confident, and customer-focused Retail Sales Ambassadors to join our growing team. We pride ourselves on building a strong agency culture and providing meaningful…
Added 8 mins ago
Retail Brand Ambassador - Kitchener
The Linq Agency
Kitchener, ON
LINQ is seeking motivated, confident, and customer-focused Retail Sales Ambassadors to join our growing team. We pride ourselves on building a strong agency culture and providing meaningful…
Added 8 mins ago
Retail Brand Ambassador - Niagara Falls
The Linq Agency
Niagara Falls, ON
LINQ is seeking motivated, confident, and customer-focused Retail Sales Ambassadors to join our growing team. We pride ourselves on building a strong agency culture and providing meaningful…
Added 8 mins ago
Retail Brand Ambassador - Burlington
The Linq Agency
Burlington, ON
LINQ is seeking motivated, confident, and customer-focused Retail Sales Ambassadors to join our growing team. We pride ourselves on building a strong agency culture and providing meaningful…
Added 8 mins ago
E
Front End Web Developer
eCapital
Remote, Canada
- Full-time
- Remote
…potential, challenge yourself, and experience the thrill of being part of a rewarding…
Added 8 mins ago
SD
Pharmacy Assistant, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Ottawa, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 8 mins ago
SD
Beauty Manager, Hourly Full Time Day
Shoppers Drug Mart
Toronto, ON
- Full-time
Always put the Customer first and provides superior customer service
Added 8 mins ago
SD
Cashier, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Vancouver, BC
- Part-time
Maintain excellent customer service and checkout area
Added 8 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Thunder Bay, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 8 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Barrie, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 8 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Maple, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 8 mins ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Ottawa, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 8 mins ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Calgary, AB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 8 mins ago
SD
Cashier, Hourly Part Time Night
Shoppers Drug Mart
Edmonton, AB
- Part-time
Maintain excellent customer service and checkout area
Added 8 mins ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Kleinburg, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 8 mins ago
SD
Pharmacy Intern, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Ottawa, ON
- Full-time
…Come share our vision and passion in delivering a superior customer experience. Be a part of our growing Health & Wellness philosophy! We’re looking to provide practical experience for…
Added 8 mins ago
SD
Cashier, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Medicine Hat, AB
- Part-time
Maintain excellent customer service and checkout area
Added 8 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Mississauga, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 8 mins ago
SD
Marchandiseur(seuse), rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Montreal, QC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Northland Properties

Guest Service Agent

Dartmouth, NS, Canada

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Job details

Posting language: English
Posted: Oct 25, 2026

Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit. We know you'd love to hear about our perks-incredible team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team.

JOB REQUIREMENTS:

Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
1 year of experience as a Hotel Front Desk Clerk Preferred
Experience in all aspects of customer service and people management
Strong working knowledge of accounting practices and principles
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
Exceptional conflict resolution, negotiation, and objection handling skills
Able to effectively communicate both verbally and in writing
High level of proficiency Opera/Opera Cloud

DUTIES:

To provide a warm, welcoming and friendly environment
Responsible for checking guests in and out of the Hotel.
Luggage assistance
Issues room keys, pamphlets, discount cards, etc.
Answers various questions from guests and arranges transportation for guests.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Book telephone reservations
Computes bills, collects payment and makes change for guests.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
Print updated in-house, arrival, departure, and room status reports every two hours
Check all unresolved departures.
Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
Write all wake-up call requests on specified form and enter on switchboard.
Complete welcome calls.
Clean and tidy front desk area.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Provide information to staff and/or clients about special activities.
Observe and report any security issues to the Manager.

APPLICABLE SKILLS:

Excellent customer relations.
Must have time-management skills.
Adaptable to change and be able to handle multiple priorities under pressure.
Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

Rewards, Recognition, Team Events & Milestone Awards
Team Member and Friends & Family Hotel Discounts
Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
Discounts at Grouse Mountain & Revelstoke Mountain Resort
Career Development, Training & Internal Promotion Opportunities
Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
Employee Referral Bonus Program
RRSP Matching Program
Extended Health, Dental, Vision & Life Insurance
Complimentary Hotel Stays
Tuition Credit Program
Supportive, Inclusive Workplace Culture

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email humanresources@northland.ca. NPC takes seriously its obligations under the Human Rights Code

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More about this job

Responsibilities

The Guest Service Agent acts as the face of the hotel, providing a warm, welcoming environment while managing guest check-ins, check-outs, and inquiries. They are responsible for handling reservations, processing payments, and ensuring the front desk area remains organized and secure.

Requirements

The ideal candidate has at least one year of experience in a hotel front desk role and proficiency in Opera or Opera Cloud software. Strong communication, conflict resolution, and customer service skills are essential for this position.

Skills

Customer service
Front desk operations
Conflict resolution
Negotiation
Objection handling
Time management
Cash handling
Accounting practices
Opera cloud
Communication
Problem solving
People management
Reservation management
Hospitality

Benefits

Rewards and recognition
Team events
Milestone awards
Team member and friends and family hotel discounts
Restaurant dining discounts
Grouse mountain and revelstoke mountain resort discounts
Career development
Training and internal promotion opportunities
Employee and family assistance program
Employee referral bonus program
RRSP matching program
Extended health insurance
Dental insurance
Vision insurance
Life insurance
Complimentary hotel stays
Tuition credit program

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Hotel management
Front desk
Customer service
Opera
Opera cloud
Guest relations
Cash management
Conflict resolution
Reservation systems
Check-in
Check-out
Concierge
Switchboard
Security reporting
Accounting principles
Time management
Professionalism

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