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Added 9 mins ago
NC
Instrumentation & Control Specialist - evening shift
Norwell Consumer Healthcare | Norwell Santé Grand Public
Candiac, QC
- Full-time
…production and building-related equipment as well as the building’s support systems. The incumbent is required to work with different automates and programming languages. He performs…
Added 24 mins ago
GO
Social Services Program Manager
Government of Manitoba
The Pas, MB
- Full-time
Reporting to the Regional Director, the Social Services Program Manager is responsible for providing leadership and support in a range of management and supervisory activities associated…
Added 24 mins ago
TS
Program Manager
The Salvation Army in Canada
Thunder Bay, ON
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 24 mins ago
TH
Loss Prevention Specialist Full Time- 6 Month Contract (WHITBY NORTH)
The Home Depot Canada
Brooklin, ON
- Full-time
…organized retail crime and supporting safety and environmental program compliance in their assigned store (s). The APS will drive execution of the Company’s internal and external theft and…
Added 24 mins ago
TS
Diversion Case Worker
The Salvation Army in Canada
Hamilton, ON
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 24 mins ago
TH
Loss Prevention Specialist Full Time
The Home Depot Canada
Toronto, ON · Etobicoke, ON
- Full-time
…organized retail crime and supporting safety and environmental program compliance in their assigned store (s). The APS will drive execution of the Company’s internal and external theft and…
Added 24 mins ago
CA
Bilingual Intake Worker
Children's Aid Society of Toronto
Toronto, ON
- Full-time
BILINGUAL INTAKE WORKER, TELEPHONE INTAKE TEAM 1
Added 24 mins ago
TH
Loss Prevention Specialist Full Time
The Home Depot Canada
Mississauga, ON
- Full-time
…organized retail crime and supporting safety and environmental program compliance in their assigned store (s). The APS will drive execution of the Company’s internal and external theft and…
Added 24 mins ago
TS
Kettle Coordinator - Temporary
The Salvation Army in Canada
North Vancouver, BC
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 40 mins ago
BO
Child Care Worker
BGC Okanagan
Summerland, BC
- Part-time
Join our school-age child care team and be part of a fun, engaging program that provides a safe and supportive environment. In this role, you will guide children through meaningful…
Added 40 mins ago
Activity Worker - Nobody’s Perfect Parenting
BGC Okanagan
Penticton 1, BC
BGC Okanagan is hiring an Activity Worker for our Nobody’s Perfect Parenting (NPP) program in Penticton, BC. In this role, you will create a safe, fun, and engaging environment for children…
Added 40 mins ago
TS
Kettle Coordinator - Temporary
The Salvation Army Canada and Bermuda Territory
North Vancouver, BC
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 40 mins ago
FT
Part-Time Professors - Base Borden - CAF Fanshawe for Aircraft Maintenance (AME-M), Avionics Maintenance (AME-E), and Aircraft Structural Repair (AME-S)
Fanshawe Toronto@ILAC
Borden, ON
- Part-time
…gaining the technical knowledge and hands-on training needed to support Canada's evolving defence needs. As one of the largest contracts ever awarded to a Canadian post-secondary…
Added 54 mins ago
SS
Unregulated Care Provider
Sienna Senior Living
Simcoe Lodge, ON · Simcoe, ON
- Part-time
Successful completion of Personal Service Worker certificate program
Added 54 mins ago
SS
Unregulated Care Provider
Sienna Senior Living
Simcoe Lodge, ON · Simcoe, ON
- Part-time
Successful completion of Personal Service Worker certificate program
Added 54 mins ago
SS
Permanent Part time Dietary Aide Evenings
Sienna Senior Living
Barrie, ON
- Part-time
…connections with both your coworkers and the residents you support. Join a team that prioritizes getting to know each resident by their life stories, not just by their names. It's not only…
Added 55 mins ago
TC
Residence Worker, Temp Part-Time
Taproot Community Support Services
Vancouver, BC
- Part-time
- Temporary
The residence worker (RW) is responsible for assisting persons served to live successfully in residential settings in an accredited agency. Ensures physical, emotional, social, educational…
Added 1 hour ago
TH
Loss Prevention Specialist Full Time- 6 Month Contract (WHITBY NORTH)
The Home Depot
Whitby, ON
- Full-time
…organized retail crime and supporting safety and environmental program compliance in their assigned store (s). The APS will drive execution of the Company’s internal and external theft and…
Added 1 hour ago
TH
Loss Prevention Specialist Full Time
The Home Depot
Canada
- Full-time
…organized retail crime and supporting safety and environmental program compliance in their assigned store (s). The APS will drive execution of the Company’s internal and external theft and…
Added 1 hour ago
TH
Loss Prevention Specialist Full Time
The Home Depot
Mississauga, ON
- Full-time
…organized retail crime and supporting safety and environmental program compliance in their assigned store (s). The APS will drive execution of the Company’s internal and external theft and…
Added 1 hour ago
A
Senior Utility Engineer
AtkinsRéalis
Toronto, ON
- Full-time
Join AtkinsRéalis as a Civil & Utility Engineer and contribute to the delivery of the OnCorr (On-Corridor Works) program, one of Canada’s largest transit rail infrastructure projects. As…
Added 1 hour ago
LC
Associate Faculty - Clinical Nursing
Lambton College
Sarnia, ON
- Part-time
…for part-time clinical instructor positions in the Personal Support Worker (PSW), Practical Nursing (PN), and Bachelor of Science in Nursing (BScN)…
Added 1 hour ago
GO
Case Counsellor
Government of Manitoba
Portage la Prairie, MB
- Full-time
The EIA program is a program of last resort that provides financial and other assistance to eligible Manitobans who have no other way to support themselves or their families. The program…
Added 1 hour ago
C
Child and Youth Care Worker - Male Presenting Only (Full-Time)
CarePros
Edmonton, AB
- Full-time
Collaborate with Program Supervisors to support individualized therapeutic plans.
Added 1 hour ago
GS
Community Mental Health Worker
Good Shepherd Centres
Hamilton, ON
- $29.75 to $34.3 CAD / hour
- Contract
Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT

Northland Properties

Guest Service Agent

Dartmouth, NS, Canada

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Job details

Posting language: English
Posted: Oct 25, 2026

Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit. We know you'd love to hear about our perks-incredible team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team.

JOB REQUIREMENTS:

Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
1 year of experience as a Hotel Front Desk Clerk Preferred
Experience in all aspects of customer service and people management
Strong working knowledge of accounting practices and principles
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
Exceptional conflict resolution, negotiation, and objection handling skills
Able to effectively communicate both verbally and in writing
High level of proficiency Opera/Opera Cloud

DUTIES:

To provide a warm, welcoming and friendly environment
Responsible for checking guests in and out of the Hotel.
Luggage assistance
Issues room keys, pamphlets, discount cards, etc.
Answers various questions from guests and arranges transportation for guests.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Book telephone reservations
Computes bills, collects payment and makes change for guests.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
Print updated in-house, arrival, departure, and room status reports every two hours
Check all unresolved departures.
Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
Write all wake-up call requests on specified form and enter on switchboard.
Complete welcome calls.
Clean and tidy front desk area.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Provide information to staff and/or clients about special activities.
Observe and report any security issues to the Manager.

APPLICABLE SKILLS:

Excellent customer relations.
Must have time-management skills.
Adaptable to change and be able to handle multiple priorities under pressure.
Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

Rewards, Recognition, Team Events & Milestone Awards
Team Member and Friends & Family Hotel Discounts
Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
Discounts at Grouse Mountain & Revelstoke Mountain Resort
Career Development, Training & Internal Promotion Opportunities
Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
Employee Referral Bonus Program
RRSP Matching Program
Extended Health, Dental, Vision & Life Insurance
Complimentary Hotel Stays
Tuition Credit Program
Supportive, Inclusive Workplace Culture

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email humanresources@northland.ca. NPC takes seriously its obligations under the Human Rights Code

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More about this job

Responsibilities

The Guest Service Agent acts as the face of the hotel, providing a warm, welcoming environment while managing guest check-ins, check-outs, and inquiries. They are responsible for handling reservations, processing payments, and ensuring the front desk area remains organized and secure.

Requirements

The ideal candidate has at least one year of experience in a hotel front desk role and proficiency in Opera or Opera Cloud software. Strong communication, conflict resolution, and customer service skills are essential for this position.

Skills

Customer service
Front desk operations
Conflict resolution
Negotiation
Objection handling
Time management
Cash handling
Accounting practices
Opera cloud
Communication
Problem solving
People management
Reservation management
Hospitality

Benefits

Rewards and recognition
Team events
Milestone awards
Team member and friends and family hotel discounts
Restaurant dining discounts
Grouse mountain and revelstoke mountain resort discounts
Career development
Training and internal promotion opportunities
Employee and family assistance program
Employee referral bonus program
RRSP matching program
Extended health insurance
Dental insurance
Vision insurance
Life insurance
Complimentary hotel stays
Tuition credit program

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Hotel management
Front desk
Customer service
Opera
Opera cloud
Guest relations
Cash management
Conflict resolution
Reservation systems
Check-in
Check-out
Concierge
Switchboard
Security reporting
Accounting principles
Time management
Professionalism

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