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Added 16 mins ago
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Manager, Sales Enablement
SysAid
Toronto, ON
- Full-time
Added 16 mins ago
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Software Engineer Manager
symplistic.ai
Woodbridge, ON
- $150,000 CAD / year
- Full-time
Develop RAG pipelines, document ingestion, retrieval, enterprise search, and AI agent integrations.
Added 32 mins ago
O
Agentic Engineering Architect
OSEDEA
Montreal, QC
- Full-time
Agentic architectures: Designing autonomous and semi-autonomous agents, multi-agent coordination, orchestration, tool execution, planning, memory, and context management.
Added 46 mins ago
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Data Scientist
SymphonyAI
Toronto, ON
- Full-time
We are reimagining financial crime compliance around connected risk intelligence, agent led workflows, and embedded governance, helping institutions strengthen controls, reduce manual…
Added 2 hours ago
C
Site Reliability Engineer - Application Security
ContactMonkey
Toronto, ON
- $130,000 to $150,000 CAD / year
- Full-time
…this way, or is excited to: someone who knows how to direct an agent well, check its output with a critical eye, and spot where AI can remove toil from our infrastructure and security…
Added 3 hours ago
SP
Bilingual Customer Success Manager (French/English)
Salesforce Partner Canada
Montreal, QC
- Full-time
Collaborative Learning: Actively seeking out "Agentblazer" training and certifications to stay current on autonomous agent capabilities.
Added 6 hours ago
C
Head of Sales
Chatbase
Toronto, ON
- $290,000 to $380,000 CAD / year
- Full-time
Chatbase is the AI agent platform that 10,000+ businesses use to talk to their customers, from fast-growing startups to global brands like Dolby, Roche, Pearson, Bridgestone and Chuck E.…
Added 6 hours ago
C
Partnerships Lead, Startups & Channel
Chatbase
Toronto, ON
- Full-time
Chatbase is the AI agent platform that 10,000+ businesses use to talk to their customers, from fast-growing startups to global brands like Dolby, Roche, Pearson, Bridgestone and Chuck E.…
Added 6 hours ago
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Asset Protection Partner
sephora.com
Edmonton, AB
- $25 to $30 CAD / hour
- Full-time
Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.
Added 7 hours ago
A
Intermediate Software Engineer
AltaML
Calgary, AB
- $90,000 to $110,000 CAD / year
- Full-time
…libraries or AltaForge - supporting the AltaForge Clients and Same-Agent-Across-Clients north…
Added 7 hours ago
A
Software Development Manager, Integration ML Models
Autodesk
Toronto, ON
- Full-time
…agents day to day. Set norms for specifying work, reviewing agent output, testing, and guardrails so speed does not cost quality. Measure the real impact on throughput and keep improving…
Added 7 hours ago
A
Software Development Manager, Integration ML Models
Autodesk
Toronto, ON
- Full-time
…agents day to day. Set norms for specifying work, reviewing agent output, testing, and guardrails so speed does not cost quality. Measure the real impact on throughput and keep improving…
Added 10 hours ago
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Asset Protection Partner
sephora.com
Markham, ON
- $25 to $30 CAD / hour
- Full-time
Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned.
Added 10 hours ago
S
Asset Protection Team Lead
sephora.com
Toronto, ON
- $30 to $35 CAD / hour
- Full-time
In addition to the duties described in the Agent job description, Asset Protection Team Leads assume additional job duties within their assigned stores. Specific duties include to serve as…
Added 11 hours ago
A
Lead AI Security Developer
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next AI Security Developer, you'll help us build and operate the security capabilities needed to protect ATB's growing use of artificial intelligence. You'll develop and integrate…
Added 11 hours ago
M
Software Engineer II
Microsoft
Vancouver, BC
- Full-time
…<p><span xml:lang="EN-US" data-contrast="auto">Shape human agent collaboration:</span><span xml:lang="EN-US" data-contrast="auto"> Work on Copilot and Teams messaging experiences that turn…
Added 11 hours ago
M
Senior Software Engineer
Microsoft
Vancouver, BC
- Full-time
…client experiences, architecture, and integrations with AI and agent services, and influence technical direction within your…
Added 12 hours ago
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Senior Manager - Senior Tech Lead – AI & Technology Transformation
Toast
Montreal, QC
- $103,000 to $190,000 USD / year
- Full-time
Define reusable architecture patterns including multi-agent orchestration, human-in-the-loop workflows, RAG, knowledge bases, observability, evaluation, guardrails and escalation
Added 12 hours ago
W
Principal Software Development Engineer
Workday
Vancouver, BC · Canada, BC, Vancouver
- Full-time
Agent Factory is where Workday’s next chapter gets built. We’re forming small, senior, cross-functional AI teams that bring together product leaders, machine learning engineers, and…
Added 13 hours ago
RI
AI Engineer
Remarcable, Inc.
Remote, Canada
- Full-time
- Remote
…defined. One week you may prototype a retrieval pipeline or an agent that drafts a purchase order; the next you may harden it for production, set up evaluations, or explain to a customer…
Added 13 hours ago
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Director of AI Delivery
nesto
Toronto, ON
- Full-time
…day-to-day client relationship, and the evidence that moves each agent through requirements, testing, model-risk approval, live-file shadow, joint change management, and progressive…
Added 13 hours ago
N
Director of AI Delivery
nesto
Montreal, QC
- Full-time
…day-to-day client relationship, and the evidence that moves each agent through requirements, testing, model-risk approval, live-file shadow, joint change management, and progressive…
Added 13 hours ago
Three (3) Engineers
Toronto Hydro
Toronto, ON
Acts as a change agent in adoption and continual use of standards across organization in design and construction stages
Added 14 hours ago
A
Agent Method // Methods Agent
Actalent
Mirabel, QC
- $35 to $60 CAD / hour
- Contract
The Methods Agent plays a critical role in planning, optimizing, and supporting aerospace production activities. This person interprets and validates technical documentation, defines…
Added 15 hours ago
T
Intermediate Software Engineer
TekRek
Toronto, ON
- Full-time
This is a hybrid, full-time product engineering role for an intermediate full stack developer ready to own features end to end. You will take scoped work from requirements through design,…

Northland Properties

Guest Service Agent

Langley (District), BC, Canada
Langley, BC, Canada

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Job details

Posting language: English
Posted: Oct 25, 2026

Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit. We know you'd love to hear about our perks-incredible team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team.

JOB REQUIREMENTS:

Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
1 year of experience as a Hotel Front Desk Clerk Preferred
Experience in all aspects of customer service and people management
Strong working knowledge of accounting practices and principles
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
Exceptional conflict resolution, negotiation, and objection handling skills
Able to effectively communicate both verbally and in writing
High level of proficiency Opera/Opera Cloud

DUTIES:

To provide a warm, welcoming and friendly environment
Responsible for checking guests in and out of the Hotel.
Luggage assistance
Issues room keys, pamphlets, discount cards, etc.
Answers various questions from guests and arranges transportation for guests.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Book telephone reservations
Computes bills, collects payment and makes change for guests.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
Print updated in-house, arrival, departure, and room status reports every two hours
Check all unresolved departures.
Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
Write all wake-up call requests on specified form and enter on switchboard.
Complete welcome calls.
Clean and tidy front desk area.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Provide information to staff and/or clients about special activities.
Observe and report any security issues to the Manager.

APPLICABLE SKILLS:

Excellent customer relations.
Must have time-management skills.
Adaptable to change and be able to handle multiple priorities under pressure.
Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

Rewards, Recognition, Team Events & Milestone Awards
Team Member and Friends & Family Hotel Discounts
Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
Discounts at Grouse Mountain & Revelstoke Mountain Resort
Career Development, Training & Internal Promotion Opportunities
Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
Employee Referral Bonus Program
RRSP Matching Program
Extended Health, Dental, Vision & Life Insurance
Complimentary Hotel Stays
Tuition Credit Program
Supportive, Inclusive Workplace Culture

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email humanresources@northland.ca. NPC takes seriously its obligations under the Human Rights Code

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More about this job

Responsibilities

The Guest Service Agent acts as the face of the hotel, managing guest check-ins, check-outs, and providing luggage assistance. They are responsible for handling inquiries, processing reservations, managing billing, and maintaining a welcoming environment for all guests.

Requirements

Candidates should have at least one year of experience in a hotel front desk role and proficiency with Opera software. Strong communication, conflict resolution, and customer service skills are essential for this position.

Skills

Customer service
Front desk operations
Conflict resolution
Negotiation
Objection handling
Communication
Opera cloud
Accounting practices
Time management
Problem solving
Cash handling
Reservation management
Hospitality
Interpersonal skills

Benefits

Rewards and recognition
Team events
Milestone awards
Team member and friends and family hotel discounts
Restaurant dining discounts
Grouse Mountain and Revelstoke Mountain Resort discounts
Career development and training
Internal promotion opportunities
Employee and family assistance program
Employee referral bonus program
RRSP matching program
Extended health insurance
Dental insurance
Vision insurance
Life insurance
Complimentary hotel stays
Tuition credit program

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Front Desk
Guest Service
Opera
Opera Cloud
Customer Relations
Conflict Resolution
Reservation Management
Cash Handling
Hotel Management
Switchboard
Concierge
Check-in
Check-out
Professionalism
Time Management
Security Reporting
Teamwork

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