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Added 11 mins ago
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PT TMLP Meat Cutter (Martensville Food #426) Martensville, SK - Saskatoon Co-op
Co-op
Martensville, SK
- Part-time
Reporting to the Meat Manager, responsibilities for this position include the following:
Added 11 mins ago
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PT Meat Cutter (Centre Food RW#24) Saskatoon, SK - Saskatoon Co-op
Co-op
Saskatoon, SK
- Part-time
Reporting to the Meat Manager, responsibilities for this position include the following:
Added 11 mins ago
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Warehouse Associate
AirReps
Burnaby, BC
- Full-time
Maintain warehouse and forklift by following good housekeeping and safety procedures including pre and post shift forklift inspections. Alert manager of any concerns immediately.
Added 11 mins ago
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Gestionnaire des ventes stratégiques – Atlantique Canada/Strategic Area Sales Manager, Atlantic Canada
Hitachi
London, ON · Montreal, QC · Quebec, QC · (HE)Remote_QC, Saint-Laurent
- Full-time
Strategic Area Sales Manager – Atlantic Canada
Added 11 mins ago
GE
Regional Manager, Strategic Projects
GFL Environmental Inc.
Saint John, NB · St. John's, NL · Dartmouth, NS
- Full-time
Halifax, Saint John, St. John’s or other suitable area within Atlantic
Added 11 mins ago
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Personal Support Worker (PSW) - Peterborough South
CarePartners
Peterborough, ON
- Part-time
…daily living under the supervision of our Personal Support…
Added 25 mins ago
Account Manager, Client Relations
CMHC - SCHL
Toronto, ON
Join the Insurance Business Development team, in the Account Manager, Client Relations – Multi-Unit position. In this role, you will promote and provide guidance on CMHC’s mortgage loan…
Added 25 mins ago
MS
Senior Mission Design Authority
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
The Senior Mission Design Authority holds the technical authority of a program in a particular area of expertise (Satellite, Payload or Platform) and, as such, is a highly critical and…
Added 25 mins ago
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(CAN) Caissier
Walmart
Trois-Rivières, QC
- Part-time
5. Ensures safe work practices are followed including proper lifting and keeping a clean work area.
Added 41 mins ago
C&
Claims Manager, London Market TPA
Crawford & Company
Toronto, ON
- Full-time
We’re looking for an experienced Claims Manager to lead our London Market TPA claims team. This is an opportunity to combine your technical claims expertise, leadership skills and client…
Added 41 mins ago
C&
Claims Manager, London Market TPA
Crawford & Company
Mississauga, ON
- Full-time
We’re looking for an experienced Claims Manager to lead our London Market TPA claims team. This is an opportunity to combine your technical claims expertise, leadership skills and client…
Added 41 mins ago
M
Dock Lead Hand
Mohegan
Surrey, BC
- Full-time
Answer questions and coach team members on all dock area processed or equipment operation.
Added 41 mins ago
PV
Full Time Keyholder (Store 2451 - Stroud)
Pet Valu
Stroud, ON
- Full-time
Placing small items (under 10 lbs) including pet supplies, household items, etc. into stock in the sales area of the store
Added 56 mins ago
LC
Delivery Driver
LKQ Corporation
Moncton, NB
- Full-time
Decisions generally affect one's own job or assigned functional area.
Added 56 mins ago
Sales Manager, Canadian Armed Forces (CAF)
Octasic
Montreal, QC
Reporting to the Director Sales CAN and EMEA; Sales Manager, Canadian Armed Forces (CAF), is responsible for developing and executing Octasic's growth strategy across the Canadian defense…
Added 1 hour ago
MM
Interim Branch Manager (12 month contract)
Money Mart
Toronto, ON
- Temporary
Interim Branch Manager lead the day-to-day success of a Money Mart branch while remaining hands-on with customer service and branch operations. This is a working-manager role for someone…
Added 1 hour ago
NT
Maintenance Craftsperson (Electrician)
NHS Tayside
Angus, ON
- Full-time
…at Stracathro Hospital to serve within the Angus Community area, with regular travel and work at other sites within…
Added 1 hour ago
NS
Supervisor - Nutrition and Food Services
Nova Scotia Health Authority
Truro, NS
- Internship
Reporting to the Manager of Nutrition and Food Services (NFS), the Nutrition and Food Service Supervisor is responsible for the front-line supervision of employees, day-to-day operations,…
Added 1 hour ago
NS
Food Service Worker - Nutrition and Food Services
Nova Scotia Health Authority
Amherst, NS
- Internship
The Nutrition and Food Services, Utility Worker works in the patient and retail food service setting. Reporting to the Manager/Food Service Supervisor, the Utility Worker may be responsible…
Added 1 hour ago
MP
Project Coordinator - High-rise Residential - Ottawa
Michael Page
Ottawa, ON
- $75,000 to $95,000 CAD / year
- Full-time
The organisation is a well known self performing Residential Developer, specialising in the construction of Mid & High-rise new builds across the Greater Ottawa Metropolitan Area.
Added 1 hour ago
MP
Project Manager - ICI construction - Ottawa
Michael Page
Ottawa, ON
- $100,000 to $130,000 CAD / year
- Full-time
…the ICI sector, is actively seeking an experienced Project Manager to oversee construction projects ranging from $30M to $100M in the Ottawa…
Added 1 hour ago
O
Sales Manager, Canadian Armed Forces (CAF) / Directeur des ventes
Octasic
Ottawa, ON
- Full-time
Reporting to the Director Sales CAN and EMEA; Sales Manager, Canadian Armed Forces (CAF), is responsible for developing and executing Octasic's growth strategy across the Canadian defense…
Added 1 hour ago
C&
Claims Manager, London Market TPA
Crawford & Company
Toronto, ON
- Full-time
We’re looking for an experienced Claims Manager to lead our London Market TPA claims team. This is an opportunity to combine your technical claims expertise, leadership skills and client…
Added 1 hour ago
Supervisor - Nutrition and Food Services
Nova Scotia Health and IWK Health
Truro, NS
Reporting to the Manager of Nutrition and Food Services (NFS), the Nutrition and Food Service Supervisor is responsible for the front-line supervision of employees, day-to-day operations,…
Added 1 hour ago
AR
Royal Service Manager
Algonquin Resort
St. Andrews, NB
- Full-time
The Reservations & Concierge manager will lead a team of agents responsible for being the communication hub of the hotel. This position will concentrate both on the reservation process as…

Northland Properties

Guest Service Agent

Langley (District), BC, Canada
Langley, BC, Canada

Apply About employer

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Job details

Posting language: English
Posted: Oct 25, 2026

Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit. We know you'd love to hear about our perks-incredible team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team.

JOB REQUIREMENTS:

Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
1 year of experience as a Hotel Front Desk Clerk Preferred
Experience in all aspects of customer service and people management
Strong working knowledge of accounting practices and principles
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
Exceptional conflict resolution, negotiation, and objection handling skills
Able to effectively communicate both verbally and in writing
High level of proficiency Opera/Opera Cloud

DUTIES:

To provide a warm, welcoming and friendly environment
Responsible for checking guests in and out of the Hotel.
Luggage assistance
Issues room keys, pamphlets, discount cards, etc.
Answers various questions from guests and arranges transportation for guests.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Book telephone reservations
Computes bills, collects payment and makes change for guests.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
Print updated in-house, arrival, departure, and room status reports every two hours
Check all unresolved departures.
Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
Write all wake-up call requests on specified form and enter on switchboard.
Complete welcome calls.
Clean and tidy front desk area.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Provide information to staff and/or clients about special activities.
Observe and report any security issues to the Manager.

APPLICABLE SKILLS:

Excellent customer relations.
Must have time-management skills.
Adaptable to change and be able to handle multiple priorities under pressure.
Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

Rewards, Recognition, Team Events & Milestone Awards
Team Member and Friends & Family Hotel Discounts
Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
Discounts at Grouse Mountain & Revelstoke Mountain Resort
Career Development, Training & Internal Promotion Opportunities
Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
Employee Referral Bonus Program
RRSP Matching Program
Extended Health, Dental, Vision & Life Insurance
Complimentary Hotel Stays
Tuition Credit Program
Supportive, Inclusive Workplace Culture

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email humanresources@northland.ca. NPC takes seriously its obligations under the Human Rights Code

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More about this job

Responsibilities

The Guest Service Agent acts as the face of the hotel, managing guest check-ins, check-outs, and providing luggage assistance. They are responsible for handling inquiries, processing reservations, managing billing, and maintaining a welcoming environment for all guests.

Requirements

Candidates should have at least one year of experience in a hotel front desk role and proficiency with Opera software. Strong communication, conflict resolution, and customer service skills are essential for this position.

Skills

Customer service
Front desk operations
Conflict resolution
Negotiation
Objection handling
Communication
Opera cloud
Accounting practices
Time management
Problem solving
Cash handling
Reservation management
Hospitality
Interpersonal skills

Benefits

Rewards and recognition
Team events
Milestone awards
Team member and friends and family hotel discounts
Restaurant dining discounts
Grouse Mountain and Revelstoke Mountain Resort discounts
Career development and training
Internal promotion opportunities
Employee and family assistance program
Employee referral bonus program
RRSP matching program
Extended health insurance
Dental insurance
Vision insurance
Life insurance
Complimentary hotel stays
Tuition credit program

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Front Desk
Guest Service
Opera
Opera Cloud
Customer Relations
Conflict Resolution
Reservation Management
Cash Handling
Hotel Management
Switchboard
Concierge
Check-in
Check-out
Professionalism
Time Management
Security Reporting
Teamwork

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