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Added 4 mins ago
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Business Administraton Lead
Wajax
Sudbury, ON
- Full-time
Financial Administration & Reporting: Monitor budgets, track financial performance, prepare business reports, and analyze key metrics to support informed decision-making.
Added 4 mins ago
AR
Community Business Manager
Atria Retirement Canada - View at Lethbridge
Lethbridge, AB · AB-Lethbridge
- Full-time
The Community Business Director is responsible for managing financial aspects of the community, accounting functions, and business office functions. This individual serves as the…
Added 4 mins ago
AC
Chief Executive Officer, Winnipeg Insurance Brokers
Assiniboine Credit Union
Winnipeg, MB
- Full-time
…direction and all general operations of the brokerage including, financial management, service, sales and business development, vendor relations, human resources, marketing, information…
Added 4 mins ago
RB
Director, Financial Crimes Risk Assessment
Royal Bank of Canada
Toronto, ON
- Full-time
As Director, Financial Crimes Risk Assessment you are responsible for the design and execution of the enterprise risk assessment. In this role, you will identify and assess inherent risks…
Added 4 mins ago
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Administrative Assistant
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Calgary, AB
- Full-time
Respond to client inquiries (account transactions, requests account documentation, account reporting, etc.).
Added 4 mins ago
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Senior Analyst, Software Compliance and Contract Management (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
Reporting to the Senior Manager of Software Compliance and Contract Management along with other Senior Analysts and working closely with Architects, Contract Owners and other Stakeholders,…
Added 4 mins ago
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Retail District Manager - BC
Canna Cabana
Vancouver, BC · Yaletown, Vancouver, BC
- $80,000 to $90,000 CAD / year
- Full-time
…marketing and operations of Canna Cabana Inc. ensuring that all key financial objectives are met. Other responsibilities will include the effective attraction, retention and coaching of…
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Senior Manager, Special Loans
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- Full-time
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Director, Financial Crimes Risk Assessment
RBC
Toronto, ON
- Full-time
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Material Handler
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Markham, ON
- Contract
…competitive salaries, and a company-matched RRSP plan to secure your financial…
Added 4 mins ago
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Placement Specialist
Government of Manitoba
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- Full-time
Reporting to the Director, RASU, the Placement Specialist leads the placement phase of return-to-work and accommodation files following formal transfer from a RASU Case Manager. The…
Added 4 mins ago
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Manager, Software Engineering - 12 Month Temporary
Aviso
Vancouver, BC
- $145,000 to $160,000 CAD / year
- Full-time
At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership,…
Added 4 mins ago
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Divisional Controller
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- Full-time
…expertise, the company takes pride in providing transparent financial reporting, fostering trusted client relationships, and maintaining exceptional standards of service. With an…
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- Full-time
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Added 19 mins ago
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Data Operations Analyst (10-Month Contract)
OMERS
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2+ years of experience in investment operations, data operations, middle office, back office, financial systems support, or a related operational data role.
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Student Analyst, Total Portfolio Management (Winter 2027, 4 Months)
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Director, System Strategy, Planning, Design & Implementation
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North Bay, ON · Sault Ste. Marie, ON · Sudbury, ON · Thunder Bay, ON · Timmins, ON
- Full-time
A premium defined benefit pension plan, ensuring long-term financial security
Added 19 mins ago
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Senior Project Manager, Program Initiatives
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Toronto, ON
- Full-time
A premium defined benefit pension plan, ensuring long-term financial security

Northland Properties

Guest Service Agent

Langley (District), BC, Canada
Langley, BC, Canada

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Job details

Posting language: English
Posted: Oct 25, 2026

Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit. We know you'd love to hear about our perks-incredible team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team.

JOB REQUIREMENTS:

Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
1 year of experience as a Hotel Front Desk Clerk Preferred
Experience in all aspects of customer service and people management
Strong working knowledge of accounting practices and principles
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
Exceptional conflict resolution, negotiation, and objection handling skills
Able to effectively communicate both verbally and in writing
High level of proficiency Opera/Opera Cloud

DUTIES:

To provide a warm, welcoming and friendly environment
Responsible for checking guests in and out of the Hotel.
Luggage assistance
Issues room keys, pamphlets, discount cards, etc.
Answers various questions from guests and arranges transportation for guests.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Book telephone reservations
Computes bills, collects payment and makes change for guests.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
Print updated in-house, arrival, departure, and room status reports every two hours
Check all unresolved departures.
Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
Write all wake-up call requests on specified form and enter on switchboard.
Complete welcome calls.
Clean and tidy front desk area.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Provide information to staff and/or clients about special activities.
Observe and report any security issues to the Manager.

APPLICABLE SKILLS:

Excellent customer relations.
Must have time-management skills.
Adaptable to change and be able to handle multiple priorities under pressure.
Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

Rewards, Recognition, Team Events & Milestone Awards
Team Member and Friends & Family Hotel Discounts
Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
Discounts at Grouse Mountain & Revelstoke Mountain Resort
Career Development, Training & Internal Promotion Opportunities
Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
Employee Referral Bonus Program
RRSP Matching Program
Extended Health, Dental, Vision & Life Insurance
Complimentary Hotel Stays
Tuition Credit Program
Supportive, Inclusive Workplace Culture

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email humanresources@northland.ca. NPC takes seriously its obligations under the Human Rights Code

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More about this job

Responsibilities

The Guest Service Agent acts as the face of the hotel, managing guest check-ins, check-outs, and providing luggage assistance. They are responsible for handling inquiries, processing reservations, managing billing, and maintaining a welcoming environment for all guests.

Requirements

Candidates should have at least one year of experience in a hotel front desk role and proficiency with Opera software. Strong communication, conflict resolution, and customer service skills are essential for this position.

Skills

Customer service
Front desk operations
Conflict resolution
Negotiation
Objection handling
Communication
Opera cloud
Accounting practices
Time management
Problem solving
Cash handling
Reservation management
Hospitality
Interpersonal skills

Benefits

Rewards and recognition
Team events
Milestone awards
Team member and friends and family hotel discounts
Restaurant dining discounts
Grouse Mountain and Revelstoke Mountain Resort discounts
Career development and training
Internal promotion opportunities
Employee and family assistance program
Employee referral bonus program
RRSP matching program
Extended health insurance
Dental insurance
Vision insurance
Life insurance
Complimentary hotel stays
Tuition credit program

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Front Desk
Guest Service
Opera
Opera Cloud
Customer Relations
Conflict Resolution
Reservation Management
Cash Handling
Hotel Management
Switchboard
Concierge
Check-in
Check-out
Professionalism
Time Management
Security Reporting
Teamwork

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