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Added 3 mins ago
SS
Unregulated Care Provider
Sienna Senior Living
Simcoe Lodge, ON · Simcoe, ON
- Part-time
Successful completion of Personal Service Worker certificate program
Added 3 mins ago
SS
Unregulated Care Provider
Sienna Senior Living
Simcoe Lodge, ON · Simcoe, ON
- Part-time
Successful completion of Personal Service Worker certificate program
Added 3 mins ago
SS
Permanent Part time Dietary Aide Evenings
Sienna Senior Living
Barrie, ON
- Part-time
…meaningful work. And we offer a number of programs and benefits that support team members’ financial, personal and professional…
Added 4 mins ago
TC
Residence Worker, Temp Part-Time
Taproot Community Support Services
Vancouver, BC
- Part-time
- Temporary
The residence worker (RW) is responsible for assisting persons served to live successfully in residential settings in an accredited agency. Ensures physical, emotional, social, educational…
Added 18 mins ago
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Systems Integration Engineer
AtkinsRéalis
Montreal, QC · Quebec, QC
- Full-time
…control, and communications. One of the key factors in our service is systems integration, which encompasses the engineering work required to deliver rail networks that are integrated,…
Added 18 mins ago
CC
Auto Collision Repair Planner
CSN Collision
Pickering, ON
- $50,000 to $100,000 CAD / year
- Full-time
…services they are receiving and changes that affect them. Ensures service is provided to customers during critical periods. Prioritizes customers' issues and address them…
Added 33 mins ago
Front of House - Host/Hostess
Northland Properties
Cranbrook, BC
…not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest…
Added 33 mins ago
GO
Case Counsellor
Government of Manitoba
Portage la Prairie, MB
- Full-time
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
Added 49 mins ago
HC
Case Worker - TFT (#2026-496-CHS-319) EA
Hastings County
Belleville, ON
- Full-time
Issue financial and employment assistance in support of participation in Ontario Works through the provincial software (SAMS).
Added 49 mins ago
One-To-One Cannabis Management Development.TBD
Calgary Co-op
Calgary, AB
This position will assist the Cannabis Manager in the operation of their Cannabis location to improve service, program execution and company profitability. This includes scheduling,…
Added 1 hour ago
NC
Community Worker Food Access and Supportive Employment
Neighbours Community Homes
Canada
- Temporary
The Community Worker Food Access and Supportive Employment is responsible for the facilitation and coordination of food preparation and service.
Added 1 hour ago
Guest Service Agent
Northland Properties
Langley (District), BC · Langley, BC
First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our…
Added 1 hour ago
Night Auditor
Northland Properties
Grande Prairie, AB
…not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest…
Added 1 hour ago
Community Development Engineer
Town of Canmore
Canmore, AB
Support public consultation processes by presenting technical information clearly and responding to community concerns
Added 1 hour ago
SC
EDUCATIONAL ASSISTANT - Temporary Part-time
Simcoe County District School Board
Innisfil, ON
- Part-time
…field (Behavioural Sciences - related to ABA, Child and Youth Worker, Child Care Worker, Developmental Service Worker, Early Childhood Education, Educational Assistant – Special Needs…
Added 2 hours ago
Outreach Worker
Winnipeg Regional Health Authority
Winnipeg, MB
The Community Outreach Worker works with street-involved people and is responsible for initiating contact, developing rapport, providing support, prevention education, advocacy, case…
Added 2 hours ago
PSW - Facility Evenings
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Kemptville, ON
Personal Support Worker diploma or equivalent (evidence required)
Added 2 hours ago
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Maintenance Millwright
Shell
Brockville, ON
- Full-time
…help you grow and develop in a business that encourages both personal and professional development where you’ll be part of a dynamic and diverse…
Added 2 hours ago
A
Student Project Coordinator
AtkinsRéalis
Mississauga, ON
- Full-time
Employee may be assigned to short-term field service assignments on Candu Field Services projects, typically during a customer’s outages. During these assignments, the employee may be…
Added 2 hours ago
Forklift Operator
Chudleigh's Bakery
Milton, ON
Community Engagement: Opportunities to participate in community service and corporate social responsibility initiatives.
Added 2 hours ago
TS
Overnight Residential Counsellor
The Salvation Army Canada and Bermuda Territory
Hamilton, ON
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 2 hours ago
TS
Diversion Case Worker
The Salvation Army Canada and Bermuda Territory
Hamilton, ON
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 2 hours ago
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Program Manager
The Salvation Army Canada and Bermuda Territory
Thunder Bay, ON · Journey to Life Centre
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 2 hours ago
SS
Dietary Aide | Permanent Part Time
Sienna Senior Living
Mississauga, ON
- Part-time
…meaningful work. And we offer a number of programs and benefits that support team members’ financial, personal and professional…
Added 3 hours ago
CC
Auto Collision Repair Planner
CSN Collision
Pickering, ON
- $50,000 to $100,000 CAD / year
- Full-time
…services they are receiving and changes that affect them. Ensures service is provided to customers during critical periods. Prioritizes customers’ issues and address them…

Northland Properties

Guest Service Agent

Langley (District), BC, Canada
Langley, BC, Canada

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Job details

Posting language: English
Posted: Oct 25, 2026

Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit. We know you'd love to hear about our perks-incredible team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team.

JOB REQUIREMENTS:

Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
1 year of experience as a Hotel Front Desk Clerk Preferred
Experience in all aspects of customer service and people management
Strong working knowledge of accounting practices and principles
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
Exceptional conflict resolution, negotiation, and objection handling skills
Able to effectively communicate both verbally and in writing
High level of proficiency Opera/Opera Cloud

DUTIES:

To provide a warm, welcoming and friendly environment
Responsible for checking guests in and out of the Hotel.
Luggage assistance
Issues room keys, pamphlets, discount cards, etc.
Answers various questions from guests and arranges transportation for guests.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Book telephone reservations
Computes bills, collects payment and makes change for guests.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
Print updated in-house, arrival, departure, and room status reports every two hours
Check all unresolved departures.
Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
Write all wake-up call requests on specified form and enter on switchboard.
Complete welcome calls.
Clean and tidy front desk area.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Provide information to staff and/or clients about special activities.
Observe and report any security issues to the Manager.

APPLICABLE SKILLS:

Excellent customer relations.
Must have time-management skills.
Adaptable to change and be able to handle multiple priorities under pressure.
Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

Rewards, Recognition, Team Events & Milestone Awards
Team Member and Friends & Family Hotel Discounts
Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
Discounts at Grouse Mountain & Revelstoke Mountain Resort
Career Development, Training & Internal Promotion Opportunities
Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
Employee Referral Bonus Program
RRSP Matching Program
Extended Health, Dental, Vision & Life Insurance
Complimentary Hotel Stays
Tuition Credit Program
Supportive, Inclusive Workplace Culture

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email humanresources@northland.ca. NPC takes seriously its obligations under the Human Rights Code

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More about this job

Responsibilities

The Guest Service Agent acts as the face of the hotel, managing guest check-ins, check-outs, and providing luggage assistance. They are responsible for handling inquiries, processing reservations, managing billing, and maintaining a welcoming environment for all guests.

Requirements

Candidates should have at least one year of experience in a hotel front desk role and proficiency with Opera software. Strong communication, conflict resolution, and customer service skills are essential for this position.

Skills

Customer service
Front desk operations
Conflict resolution
Negotiation
Objection handling
Communication
Opera cloud
Accounting practices
Time management
Problem solving
Cash handling
Reservation management
Hospitality
Interpersonal skills

Benefits

Rewards and recognition
Team events
Milestone awards
Team member and friends and family hotel discounts
Restaurant dining discounts
Grouse Mountain and Revelstoke Mountain Resort discounts
Career development and training
Internal promotion opportunities
Employee and family assistance program
Employee referral bonus program
RRSP matching program
Extended health insurance
Dental insurance
Vision insurance
Life insurance
Complimentary hotel stays
Tuition credit program

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Front Desk
Guest Service
Opera
Opera Cloud
Customer Relations
Conflict Resolution
Reservation Management
Cash Handling
Hotel Management
Switchboard
Concierge
Check-in
Check-out
Professionalism
Time Management
Security Reporting
Teamwork

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