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Added 11 mins ago
AG
Full-Cycle Engineering Recruiter II 6-Month Contract
Allegis Global Solutions
Mississauga, ON
- $43 CAD / hour
- Full-time
The key focus for the Recruitment Relationship Manager II is to lead the successful fulfilment of open
Added 11 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Ponoka, AB
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 11 mins ago
SD
Assistant Front Store Manager, Hourly Part Time Evening
Shoppers Drug Mart
Calgary, AB
- Part-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
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SD
Merchandiser, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Mississauga, ON
- Full-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 11 mins ago
W
(CAN) Self Checkout Attendant
Walmart
Ancaster, ON
- Part-time
…and escalate cash or technical issues to the Customer Service…
Added 11 mins ago
The Burger’s Priest General Manager - Eglinton
Recipe Unlimited
Toronto, ON
The Burger’s Priest is hiring a General Manager at our Eglinton location!
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Senior Manager, Data Science & Service Intelligence
Questrade Financial Group
Toronto, ON
We’re looking for our next Senior Manager, Data Science & Service Intelligence. Could It Be You?
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FOH Management - Events Manager
Northland Properties
Toronto, ON
The Event Manager is responsible for the operations of the restaurant’s Banquet department. This includes
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Digital Product Manager, Member Experience
Canadian Federation of Independent Business
Canada
We are looking for a Digital Product Manager, Member Experience – Hybrid!
Added 11 mins ago
LC
Produce Department Manager Full Time Day Greenlight Requisition
Loblaw Companies Limited
Halifax, NS
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 11 mins ago
LC
Sr. Analyst, No Frills Seasonal Programs & Promotions
Loblaw Companies Limited
Brampton, ON
- Full-time
Reporting to the Manager, No Frills Seasonal Programs, the Senior Analyst, No Frills Seasonal Programs & Promotions is accountable for providing key support in achieving promotional…
Added 11 mins ago
SH
Manager/Director, Management Consulting
Santis Health
Toronto, ON
- Full-time
Santis Health is seeking a growth-oriented leader to join our Management Consulting practice at the Manager, Senior Manager or Director level. This hybrid role, based in our Toronto office,…
Added 11 mins ago
AS
Social Recreation Facilitator
Alzheimer Society of Peterborough, Kawartha Lakes, Northumberland & Haliburton
Peterborough, ON
- Contract
Added 11 mins ago
E
Senior Building Consultant
EllisDon
Ottawa, ON
- Full-time
Experience as a Quantity Surveyor, Cost Consultant or Construction Cost Manager.
Added 11 mins ago
SM
RQ11680 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…hands-on knowledge of PeopleSoft HCM upgrades, PeopleSoft Update Manager (PUM), PeopleTools upgrades, Fluid and Classic+ interfaces, and HR-related modules, including Absence Management,…
Added 11 mins ago
L
Instrumentation Technician
Linde
Thunder Bay, ON
- Full-time
In this role, you will report to the Plant Manager and support the operation of Linde’s Air Separation Plant and VPSA by maintaining all plant instrumentation and electrical equipment
Added 11 mins ago
SM
RQ11681 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…ideal candidate will have experience with PeopleSoft Update Manager (PUM) upgrades, PeopleTools upgrades, Fluid and Classic+ interfaces, and the development, testing, and implementation of…
Added 11 mins ago
JI
Project Manager, Inbound Logistics
J.D. Irving, Limited
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- Full-time
As a Project Manager, Inbound Logistics, you will lead high-impact supply chain projects focused on inbound transportation, warehousing, and inventory management. Working with internal…
Added 11 mins ago
PJ
General Manager, International Markets (MEA)
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NB · Chiasson Office, NB
- Full-time
The General Manager, International Markets (MEA) is the senior leader responsible for driving the sustainable growth, profitability, and long-term success of the Papa Johns business across…
Added 11 mins ago
E
Sr DevOps Engg - AWS
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Toronto, ON · Etobicoke, ON
- $150,000 to $170,000 CAD / year
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Manage secrets using HashiCorp Vault or AWS Secrets Manager
Added 11 mins ago
AP
Pharmacy Healthcare Advisor - Allcare Killarney
Allcare Pharmacy
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- Part-time
To ensure that the Pharmacy is kept clean and tidy and any Health and Safety issues are brought promptly to the attention of the Pharmacy Manager.
Added 11 mins ago
LA
Criminal Staff Duty Counsel - 12 months
Legal Aid Ontario
Barrie, ON
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Added 11 mins ago
LA
Criminal Staff Duty Counsel - 18 months
Legal Aid Ontario
Barrie, ON
- Contract
Added 11 mins ago
AG
Full-Cycle Engineering Recruiter II 6-Month Contract
Allegis Global Solutions
Mississauga, ON
- $43 CAD / hour
- Full-time
The key focus for the Recruitment Relationship Manager II is to lead the successful fulfilment of open
Added 11 mins ago
RD
Information Technology Manager
Randstad Digital
Guelph, ON
- $135,000 to $160,000 CAD / year
- Full-time
We are seeking a visionary and hands-on Information Technology Manager to lead our IT department of 12+ professionals and drive digital transformation within our manufacturing operations.…

Northland Properties

Guest Service Agent

Toronto, ON, Canada

Part-time

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Applications open in a new tab.

Job details

Job type: Part-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

EMPLOYMENT TYPE: Part Time

VACANCY STATUS: We are actively hiring for this position.

First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit. We know you'd love to hear about our perks-incredible team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team.

JOB REQUIREMENTS:

Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
1 year of experience as a Hotel Front Desk Clerk Preferred
Experience in all aspects of customer service and people management
Strong working knowledge of accounting practices and principles
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
Exceptional conflict resolution, negotiation, and objection handling skills
Able to effectively communicate both verbally and in writing
High level of proficiency Opera/Opera Cloud

DUTIES:

To provide a warm, welcoming and friendly environment
Responsible for checking guests in and out of the Hotel.
Luggage assistance
Issues room keys, pamphlets, discount cards, etc.
Answers various questions from guests and arranges transportation for guests.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Book telephone reservations
Computes bills, collects payment and makes change for guests.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
Print updated in-house, arrival, departure, and room status reports every two hours
Check all unresolved departures.
Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
Write all wake-up call requests on specified form and enter on switchboard.
Complete welcome calls.
Clean and tidy front desk area.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Provide information to staff and/or clients about special activities.
Observe and report any security issues to the Manager.

APPLICABLE SKILLS:

Excellent customer relations.
Must have time-management skills.
Adaptable to change and be able to handle multiple priorities under pressure.
Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

Rewards, Recognition, Team Events & Milestone Awards
Team Member and Friends & Family Hotel Discounts
Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
Discounts at Grouse Mountain & Revelstoke Mountain Resort
Career Development, Training & Internal Promotion Opportunities
Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
Employee Referral Bonus Program
RRSP Matching Program
Extended Health, Dental, Vision & Life Insurance
Complimentary Hotel Stays
Tuition Credit Program
Supportive, Inclusive Workplace Culture

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

Sandman Hotel Group uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email AODA_Hotels@northland.ca. Sandman Hotel Group takes seriously its obligations under the Human Rights Code. All interviewed Candidates will be notified within 45 days of application whether a hiring decision has been made.

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More about this job

Responsibilities

The Guest Service Agent is responsible for managing front desk operations, including checking guests in and out, handling inquiries, and processing payments. They also provide luggage assistance, manage reservations, and ensure the front desk area remains organized and professional.

Requirements

Candidates should have at least one year of experience in a hotel front desk role and proficiency with Opera software. A two-year apprenticeship in front desk operations or hotel management is preferred, along with strong customer service and conflict resolution skills.

Skills

Customer service
Front desk operations
Conflict resolution
Negotiation
Objection handling
Accounting practices
Time management
Communication
Opera cloud
Reservation management
Cash handling
Problem solving
People management
Hospitality
Security awareness

Benefits

Rewards and recognition
Team events
Milestone awards
Hotel discounts
Restaurant dining discounts
Grouse Mountain discounts
Revelstoke Mountain Resort discounts
Career development
Training opportunities
Internal promotion opportunities
Employee and family assistance program
Employee referral bonus program
RRSP matching program
Extended health insurance
Dental insurance
Vision insurance
Life insurance
Complimentary hotel stays
Tuition credit program

Visa sponsorship

Not detected in the job text

Keywords

Guest Service Agent
Hospitality
Front Desk
Opera Cloud
Customer Relations
Hotel Management
Accounting
Conflict Resolution
Reservation Management
Cash Handling
Check-in
Check-out
Concierge
Security
Professionalism
Time Management
Teamwork
Communication Skills
Northland Properties
Sandman Hotel Group

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