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Added 3 days ago
Hospital Contact Centre Agent - Casual (Switchboard Operator)
Provincial Health Services Authority
Vancouver, BC
Part-time
Added 5 days ago
Front Desk Agent
Concord Hospitality Enterprises
AB · Calgary, AB
Full-time
We are in search of a warm, friendly, courteous, and professional Front Desk Agent. Working at the front desk means you are the hub of the hotel. Your role is key to the overall experience…
Added 1 month ago
Information Technology - Desk Agent
Omni Hotels & Resorts
Toronto, ON
Full-time
Receiving and sending emails as needed, as well as operating switchboard and two-way radio.
Added 2 days ago
Part Time Guest Services Agent - Whistler Sundance Lodge
Travel + Leisure Co.
Whistler, BC
Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard
Added 24 days ago
Guest Service Agent - Summer 2026
Tyax Lodge & Heliskiing
Gold Bridge, BC
Full-time
Job Board / Guest Service Agent - Summer 2026
Added 2 days ago
Guest service agent
ClubLink
Mactier, ON
Internship
Added 3 days ago
Overnight Front Desk Agent
Fairmont Hotels & Resorts
Lake Louise, AB
Full-time
…skills and abilities? As An Overnight Front Desk Reception Agent you will have the opportunity to work with a dynamic team consistently providing outstanding service and creating genuine…
Added 4 days ago
Guest Service Agent
Northland Properties
Dartmouth, NS
First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our…
Added 3 days ago
Overnight Front Desk Agent
AccorHotel
Lake Louise, AB
Full-time
…skills and abilities? As An Overnight Front Desk Reception Agent you will have the opportunity to work with a dynamic team consistently providing outstanding service and creating genuine…
Added 4 days ago
Guest Service Agent
Northland Properties
St. John's, NL
First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our…
Added 5 days ago
Guest Service Agent
Northland Properties
Surrey, BC
First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our…
Added 5 days ago
Call Center Agent Communication Services
St. Michael's Hospital
Toronto, ON
Part-time
…calls as well as external callers' inquiries. The Call Centre Agent is responsible for effectively and efficiently handling internal and external telephone calls, patient inquiries and…
Added 6 days ago
Guest Service Agent
Northland Properties
Quesnel, BC
First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our…
Added 16 days ago
Front desk agent
The Russell Inn Hotel & Conference Centre
Russell, MB
Full-time
Added 11 days ago
Guest Services Agent
Marriott
Quebec, QC
Full-time
…concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests…
Added 12 days ago
Guest Services Agent
Marriott
Saskatoon, SK
Full-time
…concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests…
Added 1 month ago
Guest Service Agent
Algonquin Resort
Halifax, NS
Full-time
The Guest Service Agent plays a key role in creating exceptional guest experiences from arrival to departure. This position is responsible for providing friendly, efficient, and accurate…
Added 19 days ago
GUEST SERVICE AGENT
Lais Hotel Properties L
Niagara-on-the-Lake, ON
Up to $18.94 CAD / hour
Part-time
Vintage Hotels & Niagara’s Finest Hotels is currently seeking a Guest Service Agent to join our growing team! This is a great opportunity that can provide flexibility, valuable work…
Added 25 days ago
Guest Services Agent
Employment Solutions - Sault College
Sault Ste. Marie, ON
Part-time
…concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests…
Added 25 days ago
Front desk agent
Hospitality Newfoundland and Labrador
Channel-Port aux Basques, NL
Internship
Added 23 days ago
Guest Service Agent
Northland Properties
Penticton, BC
First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our…
Added 5 months ago
guest services agent - hotel
Best Western Plus Okotoks Inn & Suites
Okotoks, AB
Full-time
Added 1 month ago
Overnight - Front Office Reception Agent
Fairmont Hotels & Resorts
Fairmont Hot Springs, BC
Full-time
…skills and abilities? As An Overnight Front Desk Reception Agent you will have the opportunity to work with a dynamic team consistently providing outstanding service and creating genuine…
Added 27 days ago
Guest Service Agent
Northland Properties
Langley (District), BC · Langley, BC
First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our…
Added 27 days ago
Guest Service Agent
Marriott
Vancouver, BC
Full-time
…concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests…

Northland Properties

Guest Service Agent

Dartmouth, NS, Canada

Posting language: English
Posted: Sep 15, 2026

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Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit. We know you'd love to hear about our perks-incredible team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team.

JOB REQUIREMENTS:

Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
1 year of experience as a Hotel Front Desk Clerk Preferred
Experience in all aspects of customer service and people management
Strong working knowledge of accounting practices and principles
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
Exceptional conflict resolution, negotiation, and objection handling skills
Able to effectively communicate both verbally and in writing
High level of proficiency Opera/Opera Cloud
Full Time and Part time available

DUTIES:

To provide a warm, welcoming and friendly environment
Responsible for checking guests in and out of the Hotel.
Luggage assistance
Issues room keys, pamphlets, discount cards, etc.
Answers various questions from guests and arranges transportation for guests.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Book telephone reservations
Computes bills, collects payment and makes change for guests.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
Print updated in-house, arrival, departure, and room status reports every two hours
Check all unresolved departures.
Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
Write all wake-up call requests on specified form and enter on switchboard.
Complete welcome calls.
Clean and tidy front desk area.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Provide information to staff and/or clients about special activities.
Observe and report any security issues to the Manager.

APPLICABLE SKILLS:

Excellent customer relations.
Must have time-management skills.
Adaptable to change and be able to handle multiple priorities under pressure.
Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

Rewards, Recognition, Team Events & Milestone Awards
Team Member and Friends & Family Hotel Discounts
Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
Discounts at Grouse Mountain & Revelstoke Mountain Resort
Career Development, Training & Internal Promotion Opportunities
Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
Employee Referral Bonus Program
RRSP Matching Program
Extended Health, Dental, Vision & Life Insurance
Complimentary Hotel Stays
Tuition Credit Program
Supportive, Inclusive Workplace Culture

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**

ABSOLUTELY NO PHONE CALLS PLEASE

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Group takes seriously its obligations under the Human Rights Code.

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/(opens in a new tab).

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email [email protected]. NPC takes seriously its obligations under the Human Rights Code.

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More about this job

Responsibilities

The Guest Service Agent acts as the face of the hotel, providing a warm, welcoming environment while managing guest check-ins, check-outs, and inquiries. They are responsible for handling reservations, processing payments, and ensuring the front desk area remains organized and secure.

Requirements

Candidates should have at least one year of experience in a hotel front desk role and a strong working knowledge of accounting principles. Proficiency in Opera or Opera Cloud software and exceptional conflict resolution skills are required for this position.

Skills

Customer service
Front desk operations
Conflict resolution
Negotiation
Objection handling
Accounting practices
Time management
Communication
Opera software
People management
Problem solving
Cash handling
Reservation management
Security awareness

Benefits

Rewards and recognition
Team events
Milestone awards
Hotel discounts
Restaurant dining discounts
Discounts at Grouse Mountain and Revelstoke Mountain Resort
Career development
Training
Internal promotion opportunities
Employee and family assistance program
Employee referral bonus program
RRSP matching program
Extended health insurance
Dental insurance
Vision insurance
Life insurance
Complimentary hotel stays
Tuition credit program

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Front Desk
Guest Service
Opera
Opera Cloud
Customer Relations
Accounting
Conflict Resolution
Reservation Management
Cash Handling
Hotel Management
Security
Front-line
Professionalism
Time Management

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