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Added 1 hour ago
Care Concierge, Hourly Part Time Day
Loblaw Companies Limited
Lethbridge, AB
Part-time
The Care Concierge plays an integral role in seamlessly integrating the new Pharmacy Care Clinic features into current service offerings and improved pharmacy workflow as well as creating a…
Added 2 hours ago
Multi-Property VIP & Luxury Reservations Specialist
Fairmont Hotels & Resorts
Jasper, AB
Full-time
Serve as a primary point of contact for high-net-worth guests, travel advisors, and concierge partners.
Added 4 hours ago
Information Officer (Evening)
University of Ottawa
Ottawa, ON
Full-time
Provides front-line customer service and operational support to residents and accommodation guests by delivering timely information, assisting with accommodation needs, and contributing to…
Added 4 hours ago
Multi-Property VIP & Luxury Reservations Specialist
AccorHotel
Jasper, AB
Full-time
Serve as a primary point of contact for high-net-worth guests, travel advisors, and concierge partners.
Added 5 hours ago
Guest Services Associate
Hilton Grand Vacations
Vancouver, BC
Full-time
…is expected to provide the highest level of Member and Guest service at every point of contact, through the use of communications and organizational and interpersonal skills, so as to…
Added 5 hours ago
Future Talent Pipeline - Food Service & Hospitality
Shannex Incorporated
Toronto, ON · Etobicoke, ON
Part-time
We are building a pipeline of qualified and passionate Food Service & Hospitality professionals (Cooks, Dishwashers, Servers, Dietary Aides, Housekeepers) who are interested in future…
Added 6 hours ago
Concierge - Casual
Optima Living
Cochrane, AB
Reporting to the General Manager or Administration Manager, the Concierge creates a warm, welcoming experience for residents, visitors, and team members, while supporting smooth day-to-day…
Added 6 hours ago
Houseperson
Red Mountain Resort
Rossland, BC
$18.25 to $19.5 CAD / hour
Temporary
The Houseperson at Red Resort Lodging is a part-time concierge and part-time behind-the-scenes problem solver, who helps keep our properties running smoothly and looking their best. You’ll…
Added 6 hours ago
Guest Services Agent
Red Mountain Resort
Rossland, BC
$18.25 to $19.5 CAD / hour
Temporary
…area, including reservations, guest arrivals and departures, concierge services, payments, telephone inquiries, and general resort…
Added 6 hours ago
Concierge Union - Permanent Part Time
Sienna Senior Living
Barrie, Ontario
Part-time
…will make a meaningful difference in residents’ lives. As a Concierge, you'll cultivate a profound understanding of our residents and their unique lifestyles. Building rapport with…
Added 6 hours ago
Central Reservations Manager
Castle Mountain Resort
AB · Alberta, Canada
Full-time
Set and uphold service standards for the front desk, concierge, and guest communications
Added 7 hours ago
Receptionist/Concierge
Chartwell
Mississauga, ON
Are you a welcoming, detail-oriented professional who thrives in a supportive environment? As a Receptionist/Concierge at Chartwell, you will be the friendly face of our residence and a key…
Added 7 hours ago
Customer Service Security Guard 1
GardaWorld
Hamilton, ON
As a Concierge Security Guard, there is a high focus on customer service since you will be working with people all shift, in environments such as office towers, hotels, shopping centers,…
Added 7 hours ago
Customer Service Security Guard
GardaWorld
Hamilton, ON
As a Concierge Security Guard, there is a high focus on customer service since you will be working with people all shift, in environments such as office towers, hotels, shopping centers,…
Added 7 hours ago
Security Guard, Temporary Coverage- Fulfillment Centre
GardaWorld
Hamilton, ON
As a Concierge Security Guard, there is a high focus on customer service since you will be working with people all shift, in environments such as office towers, hotels, shopping centers,…
Added 8 hours ago
Royal Service Agent - Full Time
Fairmont Hotels & Resorts
Vancouver, BC
Full-time
As a Royal Service Agent, you’ll be one of the primary points of contact for our guests throughout their stay, providing warm, personalized and efficient service by phone, text, email and…
Added 8 hours ago
Driver (Medical) - Company Provided Vehicle
Autolux Ltd Rapid City Transport
Kitchener, ON · Cambridge, ON
Full-time
…of Ontario, offering professional and courteous door-to-door concierge style transportation for individuals requiring special care - before, during and after their…
Added 8 hours ago
Front Desk Concierge
Skin Vitality Medical Clinic
Hamilton, ON
Full-time
As a Front Desk Concierge, you'll be the face of Canada's leading provider of medical aesthetic treatments. Your warmth, professionalism, and positive energy will set the tone for every…
Added 8 hours ago
Front Desk Concierge
Skin Vitality Medical Clinic
London, ON
Full-time
If you genuinely enjoy connecting with people, thrive in a fast-paced environment, and take pride in delivering outstanding customer service, we'd love to meet you.
Added 8 hours ago
General and Casual Applications
Seasons Retirement Communities LP
High River, AB
$17.15 to $36.85 CAD / hour
…committed to building meaningful relationships and striving for service excellence so our residents can proudly call Seasons home. Keen attention to detail, going the extra mile, and…
Added 8 hours ago
Bell/Valet Attendant (Full-time, Contract)
AccorHotel
Calgary, AB
Full-time · Contract
Minimum 1 year of experience in hospitality, customer service, or related field; prior bell, valet, or concierge experience preferred.
Added 9 hours ago
Receptionist/Concierge
Chartwell
Sault Ste. Marie, ON
Part-time
Are you a welcoming, detail-oriented professional who thrives in a supportive environment? As a Receptionist/Concierge at Chartwell, you will be the friendly face of our residence and a key…
Added 9 hours ago
Guest Services Manager
Germain Hôtels
Ottawa, ON
Full-time
We're looking for a Guest Service Manager who can easily build relationships and create a strong "synergy" within our service teams. This guest satisfaction enthusiast will use his or her…
Added 9 hours ago
Corporate Security Guard - Overnight
GardaWorld
Vancouver, BC
Opportunities to build your security experience while developing valuable customer service, communication, and leadership skills
Added 10 hours ago
Guest Service Agent
Northland Properties
Edmonton, AB
First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our…

Northland Properties

Guest Service Agent

Edmonton, AB, Canada

Posting language: English
Posted: Sep 20, 2026

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Applications open in a new tab.

Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit. We know you'd love to hear about our perks-incredible team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team.

JOB REQUIREMENTS:

Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
1 year of experience as a Hotel Front Desk Clerk Preferred
Experience in all aspects of customer service and people management
Strong working knowledge of accounting practices and principles
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
Exceptional conflict resolution, negotiation, and objection handling skills
Able to effectively communicate both verbally and in writing
High level of proficiency Opera/Opera Cloud
FT and PT available

DUTIES:

To provide a warm, welcoming and friendly environment
Responsible for checking guests in and out of the Hotel.
Luggage assistance
Issues room keys, pamphlets, discount cards, etc.
Answers various questions from guests and arranges transportation for guests.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Book telephone reservations
Computes bills, collects payment and makes change for guests.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
Print updated in-house, arrival, departure, and room status reports every two hours
Check all unresolved departures.
Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
Write all wake-up call requests on specified form and enter on switchboard.
Complete welcome calls.
Clean and tidy front desk area.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Provide information to staff and/or clients about special activities.
Observe and report any security issues to the Manager.

APPLICABLE SKILLS:

Excellent customer relations.
Must have time-management skills.
Adaptable to change and be able to handle multiple priorities under pressure.
Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

Rewards, Recognition, Team Events & Milestone Awards
Team Member and Friends & Family Hotel Discounts
Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
Discounts at Grouse Mountain & Revelstoke Mountain Resort
Career Development, Training & Internal Promotion Opportunities
Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
Employee Referral Bonus Program
RRSP Matching Program
Extended Health, Dental, Vision & Life Insurance
Complimentary Hotel Stays
Tuition Credit Program
Supportive, Inclusive Workplace Culture

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**

ABSOLUTELY NO PHONE CALLS PLEASE

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Grouptakes seriously its obligations under the Human Rights Code.

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/(opens in a new tab).

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email [email protected]. NPC takes seriously its obligations under the Human Rights Code.

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More about this job

Responsibilities

The Guest Service Agent is responsible for managing front desk operations, including guest check-ins, check-outs, and handling inquiries. They also perform administrative tasks such as processing payments, managing reservations, and maintaining a professional and secure environment for guests.

Requirements

Candidates should have at least one year of experience in a hotel front desk role and possess strong customer service and conflict resolution skills. Proficiency in Opera or Opera Cloud software is required, along with the ability to work effectively in a fast-paced hospitality environment.

Skills

Customer service
Front desk operations
Conflict resolution
Negotiation
Objection handling
Accounting practices
Time management
Communication
Opera cloud
Reservation management
Cash handling
Security reporting
Problem solving
Interpersonal skills
Professionalism

Benefits

Rewards and recognition
Team events
Milestone awards
Hotel discounts
Restaurant dining discounts
Grouse Mountain discounts
Revelstoke Mountain Resort discounts
Career development
Training
Internal promotion opportunities
Employee and family assistance program
RRSP matching program
Extended health insurance
Dental insurance
Vision insurance
Life insurance
Complimentary hotel stays
Tuition credit program

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Front Desk
Guest Services
Opera
Opera Cloud
Customer Relations
Hotel Management
Reservations
Conflict Resolution
Cash Management
Accounting
Security
Check-in
Check-out
Concierge
Front-line
Administration
Communication
Time Management
Professionalism

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