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Added 25 mins ago
CF
Sr. Principal Lead, Operations
Chick-fil-A Frederick North
Mississauga, ON
- Full-time
The Business & Relationship Lead (BRL) Is Responsible For Providing Operations Expertise, Customized Consulting, And Market Leadership For Franchise Operators In Canada. The BRL Is a Brand…
Added 25 mins ago
HC
Registered Practical Nurse - Retirement - Permanent Full Time
Health Careers Canada
Hamilton, ON
- Full-time
Shifts: 12 hour shifts, 7:00am-7:00pm + every other weekend
Added 1 hour ago
HM
Physical Medicine and Rehabilitation
Health Match BC
New Westminster, BC
- Full-time
Dedicated clinic manager and HR director to assist with daily operations
Added 1 hour ago
HM
Family Practitioner/General Practitioner
Health Match BC
New Westminster, BC
- Full-time
Dedicated clinic manager and HR director to assist with daily operations
Added 1 hour ago
RB
Global Mobility Advisor
Royal Bank of Canada
Toronto, ON
- Full-time
Decision Making, Employee Relocations, Group Problem Solving, HR Legal, Human Resources Consulting, Human Resources Operations, Human Resources Policies, Interpersonal Relationship…
Added 1 hour ago
CM
Carpenter, Facilities Services
Coast Mountain College
Prince Rupert, BC
- Full-time
Experience in snow removal operations and equipment preferred; willingness to train will be considered for otherwise qualified candidates
Added 2 hours ago
T
Bilingual Financial Services Representative
TEKsystems
Toronto, ON · Etobicoke, ON
- $24 to $27 CAD / hour
- Contract
Work Model: Hybrid, three days per week in office · Ability to work from the office three days per week
Added 2 hours ago
B
Procurement & Category Analyst II
BCNET
Vancouver, BC
- $59,129 to $69,564 CAD / year
- Full-time
University degree in supply chain, procurement, operations and logistics, finance, business administration, data analytics, or a relevant discipline; an equivalent combination of education,…
Added 2 hours ago
W
Machinist
WelcometoSSM
ON · Algoma, ON
- Full-time
Must have a current Certificate of Qualification as a General Machinist 429A (Red Seal) along with trade experience in a relevant environment · Must have an understanding of all tools and equipment utilized in the trade and all related safety practices relative to the trade
Added 2 hours ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
…development, administration, onboarding, offboarding, Human Resources operations, policy application, employee experience and…
Added 2 hours ago
PS
Development Program
Peterson Solutions (Asia)
Permanent North American Gaeltacht, ON
- Full-time
Real business exposure across PCU’s global operations
Added 3 hours ago
CO
Technical Lead, HR/Finance (Oracle/PeopleSoft Enterprise FSCM & HCM Technical Administration)
City of Brampton
Brampton, ON
- Full-time
Manage and provide direction for the PeopleSoft application team in support of business operations. Liaise with PeopleSoft System Administrators, PeopleSoft Business Analysts, Application…
Added 3 hours ago
S
Full-Time/Part-Time Student Optician: North Vancouver, BC
Specsavers
Brantford, ON
- Full-time
- Part-time
Contribute to daily store operations by maintaining cleanliness, managing inventory, and upholding Specsavers’ values and brand standards.
Added 3 hours ago
EM
Gallery Assistant & Technician
EKU Master of Public Administration Program
Richmond, BC
- Full-time
Applicants must have some availability between Monday-Friday from 10AM - 5PM to work during open hours
Added 3 hours ago
VB
Specialist, Technical - Business Planning Architecture
Vale Base Metals
Toronto, ON
- Full-time
From utensils to cellphones to satellites, our operations simplify daily life and enhance connectivity. Our metals are integral to life-saving medical equipment and the electric vehicles…
Added 3 hours ago
CD
Boutique Manager, Vancouver Oakridge
Christian Dior Couture
Vancouver, BC
- Full-time
RESPONSIBLE FOR: Department Managers, Sales Associates, Operations Team
Added 3 hours ago
CO
Bylaw Enforcement Coordinator
City of Winnipeg
Winnipeg, MB
- Full-time
Under the general direction of the Administrative Coordinator, Bylaw Enforcement Field Operations, the Coordinator is responsible for the leadership, analysis, planning, development,…
Added 3 hours ago
AF
HR Generalist
Armstrong Fluid Technology
Toronto, ON
- Full-time
The role partners with leaders across Engineering, Product Management, Sales, Service, Manufacturing, Supply Chain, Operations, and Corporate Functions to translate business priorities into…
Added 4 hours ago
A
Senior Test Engineer
Actalent
Ottawa, ON · Nepean, ON
- $50 to $60 CAD / hour
- Contract
Collaborate cross-functionally with engineering and operations teams to align test strategies with product requirements, quality targets, and manufacturing goals.
Added 4 hours ago
TU
Human Resources Manager
The University of British Columbia
Vancouver, BC
- $8,087.08 to $12,117.08 CAD / month
- Full-time
Implications of decisions or advice may result in legal and/or financial liability, restrictions on operations, damage to credibility, and poor relations with unions and employees.
Added 4 hours ago
EG
Talent Acquisition Partner
Equinox Gold Corp.
Vancouver, BC
- Full-time
…talented, experienced team works together to deliver reliable operations, responsible mining, and long-term value to its shareholders and host…
Added 4 hours ago
A
Industrial Engineering Coordinator
Actalent
Mirabel, QC
- $45 to $60 CAD / hour
- Contract
Analyser et diagnostiquer les flux de production et les processus, et proposer des initiatives d'amélioration liées aux opérations de fabrication.
Added 4 hours ago
OT
Senior Cloud Service Manager- Financial Services
Open Text Corporation
Richmond Hill, ON
- Other
…client delivery experience from onboarding through steady-state operations. You will lead cross-functional teams to ensure service excellence, operational performance, and customer…
Added 4 hours ago
OT
Sr. Manager Corporate Development
Open Text Corporation
Toronto, ON
- Other
Business Performance Analysis: Analyze business operations and data to generate insights that inform business strategy and strategic decision-making
Added 4 hours ago
G
Forest Gardens Farm Team
GoodWork.ca
Regina, SK · Greater Regina Metropolitan Area
- Internship
…feeling valued and inspired. You’ll oversee all fundraising operations, including campaigns, events, publicity and social media coordination, while managing budgets, donor databases and CRM…

Closed listing

Northland Properties

Guest Service Agent

Langley (District), BC, Canada
Langley, BC, Canada

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Posting language: English
Posted: Sep 20, 2026

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Original job description

Archived listing. The details below describe a past opening.

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit. We know you'd love to hear about our perks-incredible team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team.

JOB REQUIREMENTS:

Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
1 year of experience as a Hotel Front Desk Clerk Preferred
Experience in all aspects of customer service and people management
Strong working knowledge of accounting practices and principles
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
Exceptional conflict resolution, negotiation, and objection handling skills
Able to effectively communicate both verbally and in writing
High level of proficiency Opera/Opera Cloud
Full Time and Part Time available

DUTIES:

To provide a warm, welcoming and friendly environment
Responsible for checking guests in and out of the Hotel.
Luggage assistance
Issues room keys, pamphlets, discount cards, etc.
Answers various questions from guests and arranges transportation for guests.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Book telephone reservations
Computes bills, collects payment and makes change for guests.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
Print updated in-house, arrival, departure, and room status reports every two hours
Check all unresolved departures.
Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
Write all wake-up call requests on specified form and enter on switchboard.
Complete welcome calls.
Clean and tidy front desk area.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Provide information to staff and/or clients about special activities.
Observe and report any security issues to the Manager.

APPLICABLE SKILLS:

Excellent customer relations.
Must have time-management skills.
Adaptable to change and be able to handle multiple priorities under pressure.
Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

Rewards, Recognition, Team Events & Milestone Awards
Team Member and Friends & Family Hotel Discounts
Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
Discounts at Grouse Mountain & Revelstoke Mountain Resort
Career Development, Training & Internal Promotion Opportunities
Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
Employee Referral Bonus Program
RRSP Matching Program
Extended Health, Dental, Vision & Life Insurance
Complimentary Hotel Stays
Tuition Credit Program
Supportive, Inclusive Workplace Culture

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**

ABSOLUTELY NO PHONE CALLS PLEASE

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Grouptakes seriously its obligations under the Human Rights Code.

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/(opens in a new tab).

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email humanresources@northland.ca. NPC takes seriously its obligations under the Human Rights Code.

About employer

More about this job

Responsibilities

The Guest Service Agent is responsible for providing a welcoming environment, managing guest check-ins and check-outs, and handling inquiries. They also perform administrative tasks such as processing payments, managing reservations, and maintaining front desk records.

Requirements

Candidates should have at least one year of experience in a hotel front desk role and a strong working knowledge of accounting principles. Proficiency in Opera or Opera Cloud software and excellent conflict resolution skills are required.

Skills

Customer service
Front desk operations
Conflict resolution
Negotiation
Objection handling
Accounting practices
Time management
Communication
Opera cloud
Problem solving
Cash handling
Reservation management
Security awareness
Interpersonal skills

Benefits

Rewards and recognition
Team events
Milestone awards
Hotel discounts
Restaurant dining discounts
Grouse Mountain discounts
Revelstoke Mountain Resort discounts
Career development
Training opportunities
Internal promotion opportunities
Employee and family assistance program
Employee referral bonus program
RRSP matching program
Extended health insurance
Dental insurance
Vision insurance
Life insurance
Complimentary hotel stays
Tuition credit program

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Front desk
Customer service
Opera
Opera Cloud
Hotel management
Accounting
Conflict resolution
Reservation
Check-in
Check-out
Cash handling
Security
Guest relations
Time management
Communication
Administration
Front-line worker

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Work requirements

Jobs in Canada