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Added 54 mins ago
Restaurant manager
Pizza Hut Canada
Grand Falls, NB
Full-time
Analyze budget to boost and maintain the restaurant's profits
Added 54 mins ago
Shift manager - fast food restaurant
KFC Canada (Yum! Brands Subsidiary)
Miramichi, NB
Full-time
Added 54 mins ago
High Limit Server *Internal Only*
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Under the direction of the Food & Beverage Outlets Manager and Supervisor, the High Limit Gaming Room Server is responsible for providing exceptional, personalized food and beverage service…
Added 54 mins ago
Little Chief Restaurant Supervisor
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Under the direction of the Restaurant Manager, the Restaurant Supervisor is responsible for all restaurant departmental operations during a prescribed shift. The work is typified as a…
Added 54 mins ago
Banquet Server
Grey Eagle Resort & Casino
Calgary, AB
Full-time
Deliver food & beverage accurately, promptly, and according to restaurant standards
Added 1 hour ago
General Help
Aramark Canada
Ottawa, ON
Full-time
…in locations on Carleton University campus. Reporting to the Manager, Food Service Workers assist with food preparation, portioning of food and serving…
Added 2 hours ago
restaurant manager
Chuck's Roadhouse Bar & Grill
North Bay, ON
Full-time
Analyze budget to boost and maintain the restaurant’s profits
Added 3 hours ago
Supervisor Full Time
Compass Group Canada
AB · Greater Edmonton Metropolitan Area
Full-time
Reports to: Restaurant Manager / Unit Manager
Added 4 hours ago
Shift Manager
Orrange Kitchen + Bar
Port Coquitlam, BC
Full-time
A great opportunity to learn about every role in a restaurant from the ground up. Looking for people passionate about guest experience and hospitality.
Added 4 hours ago
Front of House - Service Co-ordinator
Northland Properties
Vernon, BC
…assisting in the supervision of 15-20 crew members and running the restaurant in the absence of management personnel while upholding Denny's service and quality standards. You will be…
Added 4 hours ago
Banquets - Coordinator
Northland Properties
Richmond, BC
…location. You will work directly with talented chefs, the General Manager, Event Manger and restaurant leaders as well as the hotel…
Added 5 hours ago
Retail Assistant Store Manager
Skechers
Toronto, ON
Part-time
The Assistant Store Manager position is critical to our success, providing support to the Management Team in all areas of operations management and team leadership. You’ll drive the store’s…
Added 5 hours ago
Retail Assistant Store Manager
Skechers
Halton Hills, ON
Full-time
The Assistant Store Manager position is critical to our success, providing support to the Management Team in all areas of operations management and team leadership. You’ll drive the store’s…
Added 5 hours ago
Server Assist / Barback - The Rec Room South Edmonton
Cineplex
AB · S. Edm. The Rec Room
Part-time
…Barback - South Edmonton The Rec Room, reporting to the Service Manager- South Edmonton The Rec Room. This position will be based at our South Edmonton Rec Room located at 1725 99th Street…
Added 5 hours ago
Information Technology - Project Manager, Technology Division
Aritzia
Vancouver, BC
$100,000 to $300,000 CAD / year
Full-time
…solutions for our accelerating business. As the IT Project Manager, Technology Division, you will work cross-functionally to transform strategy and goals into realized projects that create…
Added 5 hours ago
FOH Management - Assistant General Manager
Northland Properties
Edmonton, AB
…You will have the opportunity to lead different areas in the restaurant, while maintaining a development-focused outlook; we are here to train, mentor and develop you, while supporting your…
Added 6 hours ago
Information Technology - Project Manager, Technology Division
Aritzia
Vancouver, BC
$100,000 to $300,000 CAD / year
Full-time
…solutions for our accelerating business. As the IT Project Manager, Technology Division, you will work cross-functionally to transform strategy and goals into realized projects that create…
Added 6 hours ago
Director, Registration and Licensing
AIBC
Vancouver, BC
Full-time
…downtown Vancouver, and near a variety of excellent cultural, restaurant and commuter…
Added 8 hours ago
Procurement Manager
Brandt Group of Companies
Regina, SK
Full-time
…Queen City Distillers is a multi-venue complex featuring a restaurant, premium wine and spirits bar, a sports bar, speakeasy, retail liquor store, and a two-storey live music venue. Guided…
Added 9 hours ago
district manager - Northwest GTA & South Huron Shores
Starbucks Coffee Company
Brampton, ON · Owen Sound, ON · Shelburne, ON · New Tecumseth, ON · Caledon, ON · Saugeen Shores, ON · Orangeville, ON · Fergus, ON · Angus, ON
$82,300 to $115,400 CAD / year
Full-time
As a District Manager you enjoy the journey of developing extraordinary Store Managers, creating great customer experiences, impacting growth across Starbucks stores and being part of local…
Added 9 hours ago
GTA - Restaurant Management | Leadership Roles
The Canadian Brewhouse
Toronto, ON
$17.6 CAD / hour
Full-time
Welcome to The Canadian Brewhouse, Canada's fastest-growing independent restaurant group! We know that without our incredible teams we wouldn't be a fraction of where we are today. Our…
Added 10 hours ago
Food and Beverage Operations Manager
Marriott International
Halifax, NS
Full-time
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the…
Added 10 hours ago
Banquets - Events Manager
Northland Properties
Halifax, NS · St. John's, NL · Dartmouth, NS
As an Event Manager you will have the opportunity to develop and mentor your own team, uphold standards for your department and have a direct impact on the success of the location. You will…
Added 11 hours ago
Store Associate
Mary Browns
Kelowna, BC
Up to $18.25 CAD / hour
Full-time
The Store Associate is responsible for delivering an exceptional guest experience while supporting all aspects of restaurant operations. This role is fully cross-trained and may work in any…
Added 11 hours ago
GTA - Restaurant Management | Leadership Roles
The Canadian Brewhouse
Toronto, ON
Full-time
Welcome to The Canadian Brewhouse, Canada's fastest-growing independent restaurant group! We know that without our incredible teams we wouldn't be a fraction of where we are today. Our…

Northland Properties

Guest Service Agent- Mat Leave Coverage

Saskatoon, SK, Canada

Posting language: English
Posted: Sep 20, 2026

Apply About employer

Applications open in a new tab.

Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

First impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and flexible schedule. We're also pleased to encourage personal development and real career growth, which means the sky's the limit. We know you'd love to hear about our perks-incredible team rates and discounts at all 7 of our restaurant brands is just the beginning! With over 60 hotels (and growing!) there has never been a more exciting time to join our team.

JOB REQUIREMENTS:

Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
1 year of experience as a Hotel Front Desk Clerk Preferred
Experience in all aspects of customer service and people management
Strong working knowledge of accounting practices and principles
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
Exceptional conflict resolution, negotiation, and objection handling skills
Able to effectively communicate both verbally and in writing
High level of proficiency Opera/Opera Cloud

DUTIES:

To provide a warm, welcoming and friendly environment
Responsible for checking guests in and out of the Hotel.
Luggage assistance
Issues room keys, pamphlets, discount cards, etc.
Answers various questions from guests and arranges transportation for guests.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Book telephone reservations
Computes bills, collects payment and makes change for guests.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
Print updated in-house, arrival, departure, and room status reports every two hours
Check all unresolved departures.
Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
Write all wake-up call requests on specified form and enter on switchboard.
Complete welcome calls.
Clean and tidy front desk area.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Provide information to staff and/or clients about special activities.
Observe and report any security issues to the Manager.

APPLICABLE SKILLS:

Excellent customer relations.
Must have time-management skills.
Adaptable to change and be able to handle multiple priorities under pressure.
Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

Rewards, Recognition, Team Events & Milestone Awards
Team Member and Friends & Family Hotel Discounts
Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
Discounts at Grouse Mountain & Revelstoke Mountain Resort
Career Development, Training & Internal Promotion Opportunities
Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
Employee Referral Bonus Program
RRSP Matching Program
Extended Health, Dental, Vision & Life Insurance
Complimentary Hotel Stays
Tuition Credit Program
Supportive, Inclusive Workplace Culture

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**

ABSOLUTELY NO PHONE CALLS PLEASE

Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Sandman Hotel Grouptakes seriously its obligations under the Human Rights Code.

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/(opens in a new tab).

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email humanresources@northland.ca. NPC takes seriously its obligations under the Human Rights Code.

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More about this job

Responsibilities

The Guest Service Agent is responsible for providing a welcoming environment, managing guest check-ins and check-outs, and handling inquiries. They also perform administrative tasks such as processing payments, managing reservations, and maintaining front desk reports.

Requirements

Candidates should have at least one year of experience in a hotel front desk role and a strong working knowledge of accounting principles. Proficiency in Opera or Opera Cloud software and exceptional conflict resolution skills are required.

Skills

Customer service
Front desk operations
Conflict resolution
Negotiation
Objection handling
Accounting practices
Time management
Opera software
Opera Cloud
Communication
Problem solving
Cash handling
Reservation management
Security reporting

Benefits

Rewards
Recognition
Team events
Milestone awards
Hotel discounts
Restaurant dining discounts
Grouse Mountain discounts
Revelstoke Mountain Resort discounts
Career development
Training
Internal promotion opportunities
Employee & family assistance program
Employee referral bonus program
RRSP matching program
Extended health insurance
Dental insurance
Vision insurance
Life insurance
Complimentary hotel stays
Tuition credit program

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Front desk
Guest services
Opera
Opera Cloud
Customer relations
Accounting
Conflict resolution
Reservation management
Cash management
Hotel management
Check-in
Check-out
Security
Administration
Communication
Time management
Professionalism

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