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Added 12 mins ago
Technical Coordinator, Parking Services
City of Mississauga
Mississauga, ON
Supports implementation, cutover and post-production validation and escalates significant operational risks to the Manager.
Added 12 mins ago
MN
Project Manager (Water Wastewater)
Modern Niagara
Vaughan, ON
- Full-time
The project manager will be overseeing the the delivery of a water wastewater project in Toronto within the major projects team and will be managing budgets, schedules, and resources to…
Added 12 mins ago
CC
Automotive Estimator
Craftsman Collision
Vernon, BC
- Full-time
Resolves customer service concerns and escalates to the Shop Manager where appropriate;
Added 12 mins ago
M
Sales Development Representative - Oshawa
Medfar
Oshawa, ON · Ottawa, Ontario
- Full-time
Collaborate with the internal team and the Sales Manager on various projects aimed at optimizing sales and standing out from the competition.
Added 12 mins ago
LC
Inbound Sales Development Representative - Hospitality
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
Work with the Hospitality Sales Manager to develop new strategies to grow sales pipeline, and consistently meet monthly, and quarterly goals;
Added 12 mins ago
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Automotive Sales Representative
Pfaff Automotive Partners Inc.
Thornhill, ON
- Full-time
Previous automotive sales experience is an asset.
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U-Accelerate : Développeur(euse) de logiciels, nouveau(elle) diplômé(e) // U-Accelerate: Software Developer, New Grad
Unity Technologies
Montreal, QC · CAN-Montreal
- Full-time
Added 12 mins ago
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Learning Design Specialist (12 Month Contract)
Longo's
Vaughan, ON
- Contract
Reporting to the Manager, Learning & Development, the Learning Design & Facilitation Specialist is responsible for partnering with key stakeholders to design, develop, facilitate, and…
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Senior Data Engineer
AgileGrid Solutions
Canada
- Full-time
…retrieval-augmented generation (RAG), and AI-enabled tools in the software development lifecycle. Familiarity with Agile delivery and JIRA is required. Experience in a large enterprise,…
Added 12 mins ago
T
R&D Engineer- Data Scientist
Tenova
Mississauga, ON
- Full-time
The R&D Engineer - Data Science, under the direction of the R&D Manager, is responsible for analyzing operational and test data, developing algorithms, and researching, building,…
Added 27 mins ago
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Senior Product Manager (Platform & AI)
Pakfactory
ON · Markham, Ontario
- Full-time
We're hiring a founding Senior Product Manager (Platform & AI) to own PakFactory’s digital transformation. Partnering directly with the CEO, you will bridge high-level business vision with…
Added 27 mins ago
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Occupational Health & Safety Consultant
College of the North Atlantic
NL · Newfoundland and Labrador, Canada
- Full-time
Supports the Occupational Health and Safety (OHS) Manager in the planning, implementation, and continuous improvement of CNA's OHS Management System (OHSMS), ensuring alignment with…
Added 27 mins ago
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Duty Counsel, Criminal
Legal Aid Ontario
Toronto, ON
- Contract
Timely file management, as per LAO requirements (this includes using computer technology, smartphones and required software).
Added 27 mins ago
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7802 - 3rd Key
Lids
Vancouver, BC
- $18.75 USD / hour
- Part-time
Ability to frequently operate a computer and mobile Point-of-Sale system, as well as maneuver relative software programs.
Added 27 mins ago
L
7794 - 3rd Key
Lids
Vancouver, BC
- $18.75 USD / hour
- Part-time
Ability to frequently operate a computer and mobile Point-of-Sale system, as well as maneuver relative software programs.
Added 27 mins ago
L
5729 - 3rd Key
Lids
Barrie, ON
- $18.45 USD / hour
- Part-time
Ability to frequently operate a computer and mobile Point-of-Sale system, as well as maneuver relative software programs.
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Duty Counsel, Criminal
Legal Aid Ontario
Toronto, ON
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Journeyperson Heavy Duty Mechanic
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Edmonton, AB
- Internship
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Added 27 mins ago
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Learning Solutions Architect
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $50 to $57 CAD / hour
- Contract
…Learning Plan. The candidate will report directly into the Senior Manager, Learning Solutions Architect for Branch Banking. The position requires critical thinking, strategic planning,…
Added 27 mins ago
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Project Manager
Tenova
Mississauga, ON
- Full-time
The Project Manager will lead industrial projects within an environment focused on mechanical/ chemical engineering principles. This role requires managing complex projects in industrial…
Added 27 mins ago
RU
Construction Project Manager
Recipe Unlimited Corporation
Vaughan, ON
- Full-time
The Construction Project Manager is responsible for planning, directing, managing and providing oversight of assigned renovations projects to ensure that Recipe goals and objectives are…
Added 27 mins ago
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Assistant Chef Manager
Farm Boy Inc.
Kingston, ON
- $21.5 CAD / hour
- Full-time
You’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best fresh shopping experience.…
Added 27 mins ago
TH
Loss Prevention Specialist Full Time (OTTAWA AREA)
The Home Depot Canada
Ottawa, ON
- Full-time
Use of CCTV systems and investigation software an asset.
Added 27 mins ago
TH
Loss Prevention Specialist Full Time (OTTAWA AREA)
The Home Depot Canada
Ottawa, ON
- Full-time
Use of CCTV systems and investigation software an asset.
Added 27 mins ago
TH
SPÉCIALISTE, PROTECTION DES RESSOURCES
The Home Depot Canada
Ottawa, ON
- Full-time
Use of CCTV systems and investigation software an asset.

Northland Properties

Guest Service Manager

Calgary, AB, Canada

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Job details

Posting language: English
Posted: Oct 5, 2026

Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

We are seeking a dynamic Guest Service Manager to join our busy team. Our Managers understand the meaning of true Customer Service; they are professional, team-oriented, possess good work ethics and are extremely results driven.

Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

JOB REQUIREMENTS:

The ability to direct and control the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to the Sandman Hotel Group standards, policies and procedures in conjunction with the Front Office Manager.
Must ensure that all personnel are kept well informed of department objectives and policies. The ability to prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue.
The ability to develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service.
The ability to support Sandman Hotel Group philosophy towards employee development, morale and institute programs to ensure the effectiveness and promotion of the philosophy in within the Rooms Division.
The ability to respond properly and take a supervisory role in any hotel emergency or safety situation.
Manage all administrational duties as specified by the Company
Must be available to work weekend, evenings, holidays

DUTIES:

Responsible for checking guests in and out of the Hotel.
Issues room keys, pamphlets, discount cards, etc.
Answers various questions from guests and arranges transportation for guests.
Computes bills, collects payment and makes change for guests.
Runs various reports on the computer for management.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
Print updated in-house, arrival, departure, and room status reports every two hours
Check all unresolved departures.
Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
Complete welcome calls.
Clean and tidy front desk area.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Provide information to staff and/or clients about special activities.

APPLICABLE SKILLS:

Have previous hotel experience, specifically in the Rooms Division Department. Demonstrate supervisor skills; good judgment and common sense.
Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite.
Superior written and oral communication skills.
Excellent organizational and time management skills, with the ability to set priorities for self and others.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

Rewards, Recognition, Team Events & Milestone Awards
Team Member and Friends & Family Hotel Discounts
Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
Discounts at Grouse Mountain & Revelstoke Mountain Resort
Career Development, Training & Internal Promotion Opportunities
Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
Employee Referral Bonus Program
RRSP Matching Program
Extended Health, Dental, Vision & Life Insurance
Complimentary Hotel Stays
Tuition Credit Program
Supportive, Inclusive Workplace Culture

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email humanresources@northland.ca. NPC takes seriously its obligations under the Human Rights Code

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More about this job

Responsibilities

The Guest Service Manager directs front office activities, manages reservations, and ensures adherence to company standards to maximize occupancy and revenue. They also provide personalized guest service, supervise staff, and handle administrative duties including reporting and emergency response.

Requirements

Candidates must have previous hotel experience in the Rooms Division and possess strong supervisory, organizational, and computer skills. The role requires the ability to work flexible schedules including weekends, evenings, and holidays.

Skills

Front office management
Customer service
Supervisory skills
Revenue management
Forecasting
Microsoft office suite
Communication skills
Organizational skills
Time management
Conflict resolution
Emergency response
Administrative duties
Team leadership
Problem solving
Attention to detail

Benefits

Rewards and recognition
Team events
Milestone awards
Hotel discounts
Restaurant dining discounts
Grouse mountain discounts
Revelstoke mountain resort discounts
Career development
Training
Internal promotion opportunities
Employee and family assistance program
RRSP matching program
Extended health insurance
Dental insurance
Vision insurance
Life insurance
Complimentary hotel stays
Tuition credit program

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Front office
Rooms division
Guest services
Reservations
Revenue management
Hotel management
Customer experience
Microsoft office
Reporting
Staff supervision
Emergency management
Operations management
Team leadership
Client relations
Occupancy management
Administrative support
Hospitality management

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