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Added 19 mins ago
RC
Technology Change Management, Supervisor
RSM Canada
Toronto, ON
- Full-time
As a Change Management Supervisor within our Technology Performance team at RSM, you will play a pivotal leadership role within our Organizational Change Management team. This team focuses…
Added 21 mins ago
SB
Account Manager-Special Project (Contract) - Weekly Travel Required
Scandinavian Building Services
Barrie, ON
- Contract
…operated business in Edmonton Alberta in 1956 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values…
Added 21 mins ago
TS
Case Worker
The Salvation Army Canada and Bermuda Territory
Hamilton, ON
- Part-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 21 mins ago
TS
Case Worker
The Salvation Army Canada and Bermuda Territory
Hamilton, ON
- Part-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 23 mins ago
FH
Radiological Technologist, Interventional Angiography
Fraser Health Authority
New Westminster, BC
- $41.89 to $52.29 CAD / hour
- Full-time
Reporting to the Supervisor and Site Coordinator, the Radiological Technologist, Interventional Angiography, practices in accordance with the standards of professional practice as well as…
Added 26 mins ago
FH
Cardiac Sonographer
Fraser Health Authority
Chilliwack, BC
- $43.32 to $54.04 CAD / hour
- Full-time
Reporting to the Supervisor, Cardiac Sonography and Site Coordinator, Medical Imaging, the Cardiac Sonographer practices in accordance with the standards of professional practice as well as…
Added 26 mins ago
FH
Cardiac Sonographer - Surrey Memorial Hospital
Fraser Health Authority
Surrey, BC
- $43.32 to $54.04 CAD / hour
- Full-time
Reporting to the Supervisor, Cardiac Sonography and Site Coordinator, Medical Imaging, the Cardiac Sonographer practices in accordance with the standards of professional practice as well as…
Added 35 mins ago
SD
Pharmacist - CPS
Shoppers Drug Mart
Richmond Hill, ON
- Full-time
Reporting to the Supervisor, Production, the Pharmacist will support the overall operations of the Pharmacy, including providing communication to client pharmacies and coordinating with…
Added 36 mins ago
HS
Overnight Awake Support Worker Regular FT (Grange)
Hopewell Support Services
Guelph, ON
- Full-time
Competitive regular hourly wage rate for hours worked $24.94 and flexible work schedule based on client & staff needs.
Added 36 mins ago
WO
Modality Supervisor - MRI Diagnostic Imaging
William Osler Health System
Brampton, ON
- Full-time
Working under the direction of the Diagnostic Imaging (DI) managers, the DI Modality Supervisor is an important member of the DI leadership team. Sound judgment and strong leadership…
Added 49 mins ago
Veterinary Assistant - Dentistry
Pulse Veterinary Specialists & Emergency
Sherwood Park, AB
Strong customer service skills with a compassionate, client-focused approach.
Added 49 mins ago
SD
Part Time Customer Service Associate
Spence Diamonds Ltd.
Langley (District), BC
- $18.45 to $18.9 CAD / hour
- Part-time
As a member of customer service team at Spence, you embody our culture and values by providing an exceptional customer experience. You have a passion for our products and are comfortable…
Added 51 mins ago
PL
Operations Team Lead
Probus Logistics
Markham, ON
- Full-time
Previous work experience as a Supervisor in a GMP regulated environment preferred.
Added 51 mins ago
PL
Operations Supervisor
Probus Logistics
Markham, ON
- Full-time
The Operations Supervisor plans and coordinates the operations of Probus Logistics Inc. Duties and responsibilities include overseeing daily operations, ensuring accurate and timely receipt…
Added 51 mins ago
OM
Media Buyer
Omnicom Media
Toronto, ON
- Full-time
The role of a Buyer, Investment is to prepare, negotiate and document the execution of client’s media buys within their buying group, as well as prepare or assist the Supervisor/Manager in…
Added 1 hour ago
SR
Commercial Associate (Film)
Sunbelt Rentals, Inc.
Burnaby, BC
- Full-time
Notify client services representative and supervisor of changes to pull lists including additions, substitutions, stock levels, or truck package changes.
Added 1 hour ago
MU
Director Donor & Volunteer Engagement
McGill University
ON
- Full-time
…moreover be nurtured for enhanced and sustained leadership service in support of the University’s philanthropic…
Added 1 hour ago
TS
Resident Care Support Worker
The Salvation Army Canada and Bermuda Territory
Yellowknife, NT
- Part-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 1 hour ago
D
Market Development Manager
Desjardins
Boucherville, QC · Gatineau, QC · Montreal, QC · Sainte-Thérèse, QC · Thetford Mines, QC · Caisse Desjardins du Réseau de la santé
- Full-time
Implement and develop a competitive, profitable service offer for your sector that incorporates partnerships with other components in order to provide an exceptional member/client experience
Added 1 hour ago
DG
Food service supervisor
Dexterra Group
Yellowknife, NT
- Full-time
As a Food Service Supervisor, reporting to the food service Manager, you will perform a variety of customer service based tasks within the food services function. This position requires…
Added 1 hour ago
SC
Supervisor, Fleet Maintenance
Strathcona County
Sherwood Park, AB
- Full-time
…is seeking a collaborative and experienced Fleet Maintenance Supervisor to lead a team responsible for maintaining a diverse fleet of vehicles and equipment that support critical municipal…
Added 1 hour ago
Y
Personal Trainer/Member Experience Representative
YBC
Vancouver, BC
- Full-time
Reporting to the Fitness Supervisor, the Personal Trainer/Member Experience Representative will work collaboratively with all YMCA staff and volunteers to provide exceptional service to…
Added 1 hour ago
DG
Operational Service Representative - BILINGUAL (French and English)
Dexterra Group
Mississauga, ON
- Full-time
Make recommendations for improvement that will increase the effectiveness of benefit the service delivery to our client and passengers
Added 1 hour ago
Personal Support Worker
Bayshore
Aurora, ON
Observe and document client conditions according to company standards; report unusual events or changes in the client’s condition to the immediate Supervisor or to the Office
Added 1 hour ago
SD
Patient Care Supervisor
Shoppers Drug Mart
Mississauga, ON
- Full-time
The Supervisor, Patient Care is responsible for overseeing the day-to-day operations of the team. The scope of these tasks can include but will not be limited to: overseeing the program…

Northland Properties

Guest Service Manager

Calgary, AB, Canada

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Job details

Posting language: English
Posted: Oct 5, 2026

Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

We are seeking a dynamic Guest Service Manager to join our busy team. Our Managers understand the meaning of true Customer Service; they are professional, team-oriented, possess good work ethics and are extremely results driven.

Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

JOB REQUIREMENTS:

The ability to direct and control the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to the Sandman Hotel Group standards, policies and procedures in conjunction with the Front Office Manager.
Must ensure that all personnel are kept well informed of department objectives and policies. The ability to prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue.
The ability to develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service.
The ability to support Sandman Hotel Group philosophy towards employee development, morale and institute programs to ensure the effectiveness and promotion of the philosophy in within the Rooms Division.
The ability to respond properly and take a supervisory role in any hotel emergency or safety situation.
Manage all administrational duties as specified by the Company
Must be available to work weekend, evenings, holidays

DUTIES:

Responsible for checking guests in and out of the Hotel.
Issues room keys, pamphlets, discount cards, etc.
Answers various questions from guests and arranges transportation for guests.
Computes bills, collects payment and makes change for guests.
Runs various reports on the computer for management.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
Print updated in-house, arrival, departure, and room status reports every two hours
Check all unresolved departures.
Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
Complete welcome calls.
Clean and tidy front desk area.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Provide information to staff and/or clients about special activities.

APPLICABLE SKILLS:

Have previous hotel experience, specifically in the Rooms Division Department. Demonstrate supervisor skills; good judgment and common sense.
Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite.
Superior written and oral communication skills.
Excellent organizational and time management skills, with the ability to set priorities for self and others.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

Rewards, Recognition, Team Events & Milestone Awards
Team Member and Friends & Family Hotel Discounts
Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
Discounts at Grouse Mountain & Revelstoke Mountain Resort
Career Development, Training & Internal Promotion Opportunities
Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
Employee Referral Bonus Program
RRSP Matching Program
Extended Health, Dental, Vision & Life Insurance
Complimentary Hotel Stays
Tuition Credit Program
Supportive, Inclusive Workplace Culture

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email humanresources@northland.ca. NPC takes seriously its obligations under the Human Rights Code

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More about this job

Responsibilities

The Guest Service Manager directs front office activities, manages reservations, and ensures adherence to company standards to maximize occupancy and revenue. They also provide personalized guest service, supervise staff, and handle administrative duties including reporting and emergency response.

Requirements

Candidates must have previous hotel experience in the Rooms Division and possess strong supervisory, organizational, and computer skills. The role requires the ability to work flexible schedules including weekends, evenings, and holidays.

Skills

Front office management
Customer service
Supervisory skills
Revenue management
Forecasting
Microsoft office suite
Communication skills
Organizational skills
Time management
Conflict resolution
Emergency response
Administrative duties
Team leadership
Problem solving
Attention to detail

Benefits

Rewards and recognition
Team events
Milestone awards
Hotel discounts
Restaurant dining discounts
Grouse mountain discounts
Revelstoke mountain resort discounts
Career development
Training
Internal promotion opportunities
Employee and family assistance program
RRSP matching program
Extended health insurance
Dental insurance
Vision insurance
Life insurance
Complimentary hotel stays
Tuition credit program

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Front office
Rooms division
Guest services
Reservations
Revenue management
Hotel management
Customer experience
Microsoft office
Reporting
Staff supervision
Emergency management
Operations management
Team leadership
Client relations
Occupancy management
Administrative support
Hospitality management

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