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Added 5 hours ago
C
Supportive Housing Worker
Cota
Toronto, ON
- Part-time
…role outlined within this posting. Followed by our mission to support individuals with mental health and cognitive challenges to live well within their communities, we strive toward a…
Added 5 hours ago
C
Supportive Housing Worker
Cota
Toronto, ON
- Full-time
…role outlined within this posting. Followed by our mission to support individuals with mental health and cognitive challenges to live well within their communities, we strive toward a…
Added 9 hours ago
VC
Social Worker
Vancouver Coastal Health
Sechelt, BC
- $44.85 to $56.02 CAD / hour
- Part-time
…established vision and values of the organization, the Social Worker works as a member of an interdisciplinary mental health team. Conducts comprehensive social and psycho-social…
Added 10 hours ago
Sales Coordinator
Northland Properties
Calgary, AB
…for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our…
Added 13 hours ago
Guest Service Manager
Northland Properties
Revelstoke, BC
The ability to support Sandman Hotel Group philosophy towards employee development, morale and institute programs to ensure the effectiveness and promotion of the philosophy in within the…
Added 15 hours ago
MD
Health Policy Assistant Division Director - Health Assistant Division Director
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…inclusion, and invests in employees by providing benefits, support resources, and training and development…
Added 1 day ago
FH
Social Worker, Long Term Care - Carelife Fleetwood
Fraser Health Authority
Surrey, BC
- $44.85 to $56.02 CAD / hour
- Full-time
…administratively to the Manager, Clinical Services, the Social Worker collaborates as a member of the interdisciplinary team and delivers comprehensive Social Work services to…
Added 1 day ago
RE
Youth Care Worker (Night Shifts Only) - Prince Albert, SK
Ranch Ehrlo Society
Prince Albert, SK
- Full-time
…and adults with complex needs? Join our team as a Youth Care Worker and become a part of a dynamic, inclusive environment where you can provide care, support, and guidance to those who need…
Added 1 day ago
C
Supportive Housing Worker
Cota
Toronto, ON
- Full-time
…skills development, and personal recovery and wellness. Their support fosters tenants' self-sufficiency, empowerment, and overall well-being, ultimately contributing to the success and…
Added 1 day ago
RECREATION MANAGER
Southbridge Healthcare LP
Port Dover, ON
The successful candidate will demonstrate flexibility, adaptability, and passion for senior care by delivering high-quality programs support to our homes.
Added 1 day ago
Social Worker, CRESST
Fraser Health
Abbotsford, BC
The Social Worker works as part of a multi-disciplinary team using a collaborative approach ensuring continuity of care with community resources. The Social Worker conducts comprehensive…
Added 1 day ago
FH
Social Worker, Home Health
Fraser Health
Abbotsford, BC
- Full-time
Reporting to the Team Leader, and as a member of a community-based interdisciplinary care team, the Social Worker, Home Health provides therapeutic clinical social work services to Home…
Added 1 day ago
RE
Youth Care Worker - Corman Park, SK
Ranch Ehrlo Society
Martensville, SK
- Full-time
…and adults with complex needs? Join our team as a Youth Care Worker and become a part of a dynamic, inclusive environment where you can provide care, support, and guidance to those who need…
Added 1 day ago
A
VP, Stations and Rail Systems Delivery
AECOM
Mississauga, ON
- Full-time
Champion worker, passenger, and public safety.
Added 1 day ago
SD
Recreation Support Staff
Sunrise Developmental Support Services
Whitby, ON
- Full-time
Role Description: The Recreation Support Staff is a part-time, on-site role located in Whitby, ON. This position supports participants in recreational and community-based activities,…
Added 1 day ago
SH
Recreation Worker, Uncertified
Shared Health-Soins Communs
Brandon, MB
- Full-time
The activity/recreation worker will develop and provide recreation programs focused on promoting the health, wellness, and recovery (physical and mental) of the clients. The…
Added 1 day ago
SH
Recreation Worker - Certified
Shared Health-Soins Communs
Brandon, MB
- Full-time
Successful completion of a recognized therapeutic recreation/activity programming certificate
Added 1 day ago
C
Case Manager, Addictions Specialist
Cota
Toronto, ON
- Part-time
The Assertive Housing First Team (AHFT) utilizes an interdisciplinary team model and a Housing First approach to support individuals who are homeless and living with mental health…
Added 1 day ago
C
Supportive Housing Worker
Cota
Toronto, ON
- Full-time
We require an experienced Supportive Housing Worker to work as team members in our Modular Housing program at 321 Dovercourt Road. This site is a part of the City's Phase 1 Modular Housing…
Added 1 day ago
Recreation Worker, Uncertified
Winnipeg Regional Health Authority
Brandon, MB
The activity/recreation worker will develop and provide recreation programs focused on promoting the health, wellness, and recovery (physical and mental) of the clients. The…
Added 2 days ago
IH
Recreation Therapy Worker | Bus Driver
Interior Health Authority
Ashcroft, BC
- Full-time
As a Recreation Therapy Worker Bus Driver, you will be an important member of the interdisciplinary team, supporting residents’ physical, social, emotional and recreational well-being…
Added 2 days ago
FH
Occupational Therapist - Eagle Ridge Hospital
Fraser Health
BC · Tri-Cities / Coquitlam / Port Coquitlam / Port Moody, British Columbia
- Full-time
…providers such as home care nursing, case management, home support and community resources such as mental health, group homes, substance abuse programs and volunteer groups, as…
Added 2 days ago
TS
Support Worker
The Salvation Army in Canada
Victoria, BC
- Part-time
The Support Worker represents and applies the general philosophies and policies of the Victoria Addictions & Rehabilitation Centre (Victoria A.R.C.) to its clients, visitors, other agencies…
Added 2 days ago
CH
Overnight Youth Worker
Covenant House Toronto
Toronto, ON
- Full-time
…options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the…
Added 2 days ago
TS
Support Worker
The Salvation Army Canada and Bermuda Territory
Victoria, BC
- Part-time
The Support Worker represents and applies the general philosophies and policies of the Victoria Addictions & Rehabilitation Centre (Victoria A.R.C.) to its clients, visitors, other agencies…

Northland Properties

Guest Service Manager

Revelstoke, BC, Canada

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

We are seeking a dynamic Guest Service Manager to join our busy team. Our Managers understand the meaning of true Customer Service; they are professional, team-oriented, possess good work ethics and are extremely results driven.

Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

JOB REQUIREMENTS:

The ability to direct and control the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to the Sandman Hotel Group standards, policies and procedures in conjunction with the Front Office Manager.
Must ensure that all personnel are kept well informed of department objectives and policies. The ability to prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue.
The ability to develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service.
The ability to support Sandman Hotel Group philosophy towards employee development, morale and institute programs to ensure the effectiveness and promotion of the philosophy in within the Rooms Division.
The ability to respond properly and take a supervisory role in any hotel emergency or safety situation.
Manage all administrational duties as specified by the Company

DUTIES:

Responsible for checking guests in and out of the Hotel.
Issues room keys, pamphlets, discount cards, etc.
Answers various questions from guests and arranges transportation for guests.
Computes bills, collects payment and makes change for guests.
Runs various reports on the computer for management.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
Print updated in-house, arrival, departure, and room status reports every two hours
Check all unresolved departures.
Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
Complete welcome calls.
Clean and tidy front desk area.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Provide information to staff and/or clients about special activities.

APPLICABLE SKILLS:

Have previous hotel experience, specifically in the Rooms Division Department. Demonstrate supervisor skills; good judgment and common sense.
Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite.
Superior written and oral communication skills.
Excellent organizational and time management skills, with the ability to set priorities for self and others.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

Rewards, Recognition, Team Events & Milestone Awards
Team Member and Friends & Family Hotel Discounts
Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
Discounts at Grouse Mountain & Revelstoke Mountain Resort
Career Development, Training & Internal Promotion Opportunities
Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
Employee Referral Bonus Program
RRSP Matching Program
Extended Health, Dental, Vision & Life Insurance
Complimentary Hotel Stays
Tuition Credit Program
Supportive, Inclusive Workplace Culture

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email humanresources@northland.ca. NPC takes seriously its obligations under the Human Rights Code

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More about this job

Responsibilities

The Guest Service Manager is responsible for directing front office activities, ensuring adherence to company standards, and maximizing occupancy and revenue. They also manage administrative duties, oversee guest interactions, and support employee development within the Rooms Division.

Requirements

Candidates must have previous hotel experience in the Rooms Division and demonstrate strong supervisory and organizational skills. Proficiency in Microsoft Office and the ability to work effectively in a fast-paced hospitality environment are required.

Skills

Front office management
Customer service
Team leadership
Revenue management
Forecasting
Conflict resolution
Microsoft Office Suite
Time management
Organizational skills
Communication skills
Cash handling
Reporting
Emergency response
Staff supervision

Benefits

Rewards and recognition
Team events
Milestone awards
Hotel discounts
Restaurant dining discounts
Mountain resort discounts
Career development
Training
Internal promotion opportunities
Employee and family assistance program
Employee referral bonus program
RRSP matching program
Extended health insurance
Dental insurance
Vision insurance
Life insurance
Complimentary hotel stays
Tuition credit program

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Front Office
Guest Service
Reservations
Revenue Management
Rooms Division
Hotel Management
Customer Service
Microsoft Office
Staff Supervision
Reporting
Cash Handling
Emergency Management
Team Leadership
Administration
Occupancy
Client Relations

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