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Added 8 mins ago
AC
Associate Manager, Subscriptions
Arts Club Theatre Company
Vancouver, BC
- $56,000 to $62,000 CAD / year
- Full-time
We are seeking a talented, driven, and enthusiastic arts administrator to join our team as the Associate Manager, Subscriptions. The ideal candidate is experienced in customer data…
Added 8 mins ago
CB
Baker - Kensington
COBS Bread
Calgary, AB
- Full-time
Work alongside your team to keep the bakery clean, and contribute to a great customer experience
Added 39 mins ago
* EHS Manager *
Oerlikon
Fort Saskatchewan, AB
…experienced and hands-on Environmental, Health & Safety (EHS) Manager to lead and continuously improve our Environmental, Health & Safety programs at our Fort Saskatchewan manufacturing…
Added 1 hour ago
Growth and CRM Analyst
AppLovin
Toronto, ON
…are outstanding in their own right and also demonstrate their support of…
Added 1 hour ago
C
Security Technician - Saskatoon Region
Convergint
Saskatoon, SK · CA SK Saskatoon
- Full-time
…Security Technician, you will be responsible for providing customer and technical support for installed security systems; installing, programming, system start-up/check-out, certification,…
Added 1 hour ago
C
Operations Supervisor - Security Systems
Convergint
Burnaby, BC · CA BC Burnaby
- Full-time
With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our…
Added 1 hour ago
C
Project Specialist - Security Systems
Convergint
Toronto, ON · CA ON Etobicoke
- Full-time
…programming, system start-up/check-out, certification, and related customer training on assigned Security projects including small to large projects that vary in complexity. Also delivers…
Added 1 hour ago
C
CFAA Fire Alarm Technician - FIFO 14/14
Convergint
Mississauga, ON · CA AB Suncor
- Full-time
…Technician, you will be responsible for providing technical support for new and previously installed fire alarm systems that are moderately…
Added 1 hour ago
C
CFAA Fire Alarm Technician - FIFO 14/14
Convergint
Mississauga, ON · CA AB Suncor
- Full-time
…Technician, you will be responsible for providing technical support for new and previously installed fire alarm systems that are moderately…
Added 1 hour ago
C
CFAA Fire Alarm Technician - Project Focused
Convergint
Calgary, AB · CA AB Calgary
- Full-time
…Fire Alarm Technician, you will be responsible for providing customer and technical support for new and installed fire alarm systems that are moderately…
Added 1 hour ago
C
Junior Security Technician - North Battleford, SK
Convergint
Saskatoon, SK · CA SK Saskatoon
- Full-time
…needed. Colleague interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction. Refers more complex issues…
Added 1 hour ago
C
Service Manager
Convergint
Toronto, ON · CA ON Etobicoke
- Full-time
Responsible for helping the Sales Manager grow existing service business. When a dedicated Service Account Executive is hired, your responsibility will include co-managing this resource to…
Added 1 hour ago
C
CCQ Security Technician
Convergint
Ottawa, ON · CA ON Ottawa
- Full-time
…Security Technician, you will be responsible for providing customer and technical support for installed security systems; installing, programming, system start-up/check-out, certification,…
Added 1 hour ago
C
Site Foreman - FIFO
Convergint
Fort McMurray, AB · CA AB Fort McMurray
- Full-time
…Maintenance Contract. This role combines field leadership, customer coordination, project support, maintenance oversight, and hands-on technical assistance, with a strong focus on Building…
Added 1 hour ago
C
CFAA Fire Alarm Technician - Service
Convergint
Calgary, AB · CA AB Calgary
- Full-time
…Fire Alarm Technician, you will be responsible for providing customer and technical support for new and installed fire alarm systems that are moderately…
Added 1 hour ago
C
BAS Technician
Convergint
Oldcastle, ON · CA ON Oldcastle
- Full-time
…Automation Technician, you will be responsible for providing customer and technical support for basic to complex…
Added 1 hour ago
C
Security and Healthcare Technician
Convergint
Dartmouth, NS · CA NS Dartmouth
- Full-time
Job Description: Convergint is seeking a Technician – ICAT Systems to support the delivery of large-scale P3 infrastructure projects throughout Canada. This position is based in Dartmouth,…
Added 1 hour ago
CF
Mess Administrative Assistant
Canadian Forces Morale and Welfare Services (CFMWS)
Wainwright, AB
- Full-time
Under the direction of the Mess Manager, the Administrative Assistant – Mess provides administrative support, such as research, data entry and compilation, record keeping, creating…
Added 1 hour ago
CF
Assistant Mess Manager
Canadian Forces Morale and Welfare Services (CFMWS)
Goose Bay
- Full-time
As an Assistant Mess (Hospitality) Manager, you provide an excellent customer
Added 1 hour ago
EL
Store Manager - Jo Malone London - Fulltime - Chinook Centre - Calgary AB
Estée Lauder Companies
Calgary, AB
- Full-time
We are looking for a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational…
Added 1 hour ago
Client Care Specialist
Property Law Firm CB LLP
Calgary, AB
If your title right now is Customer Experience Specialist, Customer Support Specialist, Customer Operations Specialist, Onboarding Specialist or Inbound Sales Development Representative,…
Added 1 hour ago
CB
Baker - Full-Time with Benefits- Stratford Mall
COBS Bread
Stratford, ON
- Full-time
Work alongside your team to keep the bakery clean, and contribute to a great customer experience
Added 1 hour ago
CB
Baker - Full-Time with Benefits- London North West
COBS Bread
London, ON
- Full-time
Work alongside your team to keep the bakery clean, and contribute to a great customer experience
Added 1 hour ago
A
Bilingual Supervisor, Transfers
Aviso
Toronto, ON
- $83,000 to $100,000 CAD / year
- Full-time
Support staff with escalated or complex issues and respond to all customer inquiries (internal/external) and ensure customer service levels are maintained within the department, updating…
Added 1 hour ago
FP
Payroll Manager SAP
FINTECH PROFESSIONALS CORP
Toronto, ON
- $40 to $50 CAD / hour
- Full-time
Leads and drives a customer-focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge

Northland Properties

Guest Service Manager

Revelstoke, BC, Canada

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Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

We are seeking a dynamic Guest Service Manager to join our busy team. Our Managers understand the meaning of true Customer Service; they are professional, team-oriented, possess good work ethics and are extremely results driven.

Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

JOB REQUIREMENTS:

The ability to direct and control the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to the Sandman Hotel Group standards, policies and procedures in conjunction with the Front Office Manager.
Must ensure that all personnel are kept well informed of department objectives and policies. The ability to prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue.
The ability to develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service.
The ability to support Sandman Hotel Group philosophy towards employee development, morale and institute programs to ensure the effectiveness and promotion of the philosophy in within the Rooms Division.
The ability to respond properly and take a supervisory role in any hotel emergency or safety situation.
Manage all administrational duties as specified by the Company

DUTIES:

Responsible for checking guests in and out of the Hotel.
Issues room keys, pamphlets, discount cards, etc.
Answers various questions from guests and arranges transportation for guests.
Computes bills, collects payment and makes change for guests.
Runs various reports on the computer for management.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
Print updated in-house, arrival, departure, and room status reports every two hours
Check all unresolved departures.
Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
Complete welcome calls.
Clean and tidy front desk area.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Provide information to staff and/or clients about special activities.

APPLICABLE SKILLS:

Have previous hotel experience, specifically in the Rooms Division Department. Demonstrate supervisor skills; good judgment and common sense.
Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite.
Superior written and oral communication skills.
Excellent organizational and time management skills, with the ability to set priorities for self and others.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

Rewards, Recognition, Team Events & Milestone Awards
Team Member and Friends & Family Hotel Discounts
Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
Discounts at Grouse Mountain & Revelstoke Mountain Resort
Career Development, Training & Internal Promotion Opportunities
Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
Employee Referral Bonus Program
RRSP Matching Program
Extended Health, Dental, Vision & Life Insurance
Complimentary Hotel Stays
Tuition Credit Program
Supportive, Inclusive Workplace Culture

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email humanresources@northland.ca. NPC takes seriously its obligations under the Human Rights Code

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More about this job

Responsibilities

The Guest Service Manager is responsible for directing front office activities, ensuring adherence to company standards, and maximizing occupancy and revenue. They also manage administrative duties, oversee guest interactions, and support employee development within the Rooms Division.

Requirements

Candidates must have previous hotel experience in the Rooms Division and demonstrate strong supervisory and organizational skills. Proficiency in Microsoft Office and the ability to work effectively in a fast-paced hospitality environment are required.

Skills

Front office management
Customer service
Team leadership
Revenue management
Forecasting
Conflict resolution
Microsoft Office Suite
Time management
Organizational skills
Communication skills
Cash handling
Reporting
Emergency response
Staff supervision

Benefits

Rewards and recognition
Team events
Milestone awards
Hotel discounts
Restaurant dining discounts
Mountain resort discounts
Career development
Training
Internal promotion opportunities
Employee and family assistance program
Employee referral bonus program
RRSP matching program
Extended health insurance
Dental insurance
Vision insurance
Life insurance
Complimentary hotel stays
Tuition credit program

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Front Office
Guest Service
Reservations
Revenue Management
Rooms Division
Hotel Management
Customer Service
Microsoft Office
Staff Supervision
Reporting
Cash Handling
Emergency Management
Team Leadership
Administration
Occupancy
Client Relations

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