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Added 9 mins ago
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Finance Manager
Context Creative
Toronto, ON
- Full-time
Context Creative is a purpose-driven communications and design agency trusted by clients providing vital public services. We make meaningful connections to solve complex communications and…
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Software Developer (New or Recent Graduate)
BMO
Toronto, ON · FCP
- Full-time
…languages to develop high quality technology applications and services - including tools, standards, and relevant software platforms based on business…
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Mortgage Specialist
BMO
Calgary, AB
- Full-time
Provides customers with friendly, courteous, and professional service in response to queries and requests to identify client needs for banking products (e.g. everyday banking, lending, and…
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Vice President, Investment Banking - Metals and Mining
BMO
Toronto, ON · Vancouver, BC · FCP
- Full-time
Builds positive client relations through deep/comprehensive understanding of client needs and alignment of our products/services.
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Personal Banking Associate
BMO
Richmond, BC
- Full-time
As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
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Client Services Administrator (Vancouver)
AGAT Laboratories
Calgary, AB
- $20 to $23 CAD / hour
- Full-time
Strive to employ AGAT’s mission statement of “Service Beyond Analysis” by providing assistance to the Client Services Team including Client Services Representatives and the Client Services…
Added 9 mins ago
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Section Manager
Desjardins
Montreal, QC · Levis, QC · Trois-Rivières, QC · Granby, QC
- Full-time
Define and ensure the implementation of activities related to the unit’s services to maximize targeted business results and ensure member and client satisfaction
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Project Manager
AtkinsRéalis
Fort St. John, BC
- Full-time
…teams in Canada and we are seeking an Environmental Project Manager to join our Fort St. John team. This position is office/hybrid/or remote work based, focused on projects locally in…
Added 9 mins ago
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stagiaire Coordonnateur(trice) Marketing Terrain (FMC) / Field Marketing Coordinator (FMC) Intern
Stanley Black & Decker, Inc.
Montreal, QC · Quebec, QC
- Full-time
…FMC, vous devez être une personne très motivée, axée sur le client, pratique et qui s’épanouit dans un environnement de service dynamique. Doté(e) de solides compétences interpersonnelles…
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Field Marketing Coordinator Intern - Ottawa / stagiaire Coordonnateur(trice) Marketing Terrain (FMC)
Stanley Black & Decker, Inc.
Ottawa, ON · ON
- Full-time
…Ottawa/Gatineau region and reporting directly to the Territory Manager, Residential Sales. The FMC Intern is a dedicated service support representative with responsibility for big box…
Added 23 mins ago
Senior Financial Analyst
CityofOttawa
Ottawa, ON
Reporting to the Manager of Financial Planning, the Senior Financial Analyst provides analytical resources to OPS including:
Added 23 mins ago
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Vendor Conflicts Specialist
Metrolinx
Canada
- Full-time
…correspondence back to relevant parties. Provides advisory services to Metrolinx staff and external stakeholders on Policy application, COI scenarios, and mitigation…
Added 23 mins ago
Clinical Resource - Field
Bayshore
Calgary, AB
…Field Resource. This role under the ongoing direction of the Manager of Clinical Practice (MCP), plays a vital role in supporting the coordination, delivery, and evaluation of safe,…
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Deputy Program Manager (DPM) – Ship Readiness & Sustainment (Costal/Core)
Thales
Ottawa, ON · Mill Bay, BC · Halifax, NS
- Full-time
Thales has a vacancy for a Deputy Program Manager (DPM) – Ship Readiness & Sustainment (Costal/Core) who will be responsible and accountable for ensuring the delivery of services to meet…
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Customer Experience Associate
TD
Ottawa, ON
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 23 mins ago
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Sales Associate Full Time - Chinook Centre
Wow! Mobile Boutique
Calgary, AB
- Full-time
…de notre activité. Nous nous concentrons sur une expérience client personnalisée, en fournissant des solutions des principaux opérateurs de services sans fil au Canada, TELUS, Rogers,…
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Personal Banking Associate Trainee - Cantonese, Mandarin or Korean Language Skills an Asset
TD
Surrey, BC
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 23 mins ago
T
Personal Banking Associate Trainee - Mandarin, Cantonese, Korean or Punjabi Language Skills an Asset
TD
Surrey, BC
- Full-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 23 mins ago
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Personal Banking Associate - Metcalfe branch (18.75 hours)
TD
Montreal, QC
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 23 mins ago
T
Senior Manager, Release and Deployment - Credit
TD
Toronto, ON
- Full-time
TD is seeking a Senior Manager, Release & Deployment to lead how technology change is planned, governed, and safely deployed across the Credit Platform. Reporting to the AVP, Platform…
Added 23 mins ago
T
Customer Experience Associate
TD
Vancouver, BC
- Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 23 mins ago
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Financial Planner - Waterloo
TD
Waterloo, ON
- Full-time
3–5 years of experience in banking services, with a track record of managing client relationships and providing tailored investment advice (preferred)
Added 23 mins ago
Physiotherapist Resident - Rehabilitation & Supportive Care Services
Nova Scotia Health and IWK Health
Halifax, NS
Reporting to the Program Manager of the Person-Centered Ambulatory Care department within the Rehabilitation and Supportive Care Services portfolio, the Physiotherapist working in…
Added 23 mins ago
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Solutions Manager, North America
Apex Group Ltd
Toronto, ON
- Full-time
Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team…
Added 23 mins ago
CL
Fundraising Manager
Cause Leadership Inc.
ON · Ontario, Canada
- $91,000 to $104,000 CAD / year
- Full-time
Our client, Karis Disability Services, is looking for a Fundraising Manager to join their team.

Northland Properties

Guest Service Manager

Castlegar, BC, Canada

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Job details

Posting language: English
Posted: Nov 8, 2026

Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

We are seeking a dynamic Guest Service Manager to join our busy team. Our Managers understand the meaning of true Customer Service; they are professional, team-oriented, possess good work ethics and are extremely results driven.

Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

JOB REQUIREMENTS:

The ability to direct and control the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to the Sandman Hotel Group standards, policies and procedures in conjunction with the Front Office Manager.
Must ensure that all personnel are kept well informed of department objectives and policies. The ability to prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue.
The ability to develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service.
The ability to support Sandman Hotel Group philosophy towards employee development, morale and institute programs to ensure the effectiveness and promotion of the philosophy in within the Rooms Division.
The ability to respond properly and take a supervisory role in any hotel emergency or safety situation.
Manage all administrational duties as specified by the Company
Support the overall day-to-day operation of the front desk department including flexibility to work evenings, weekends, night audit, and to provide on-call support as required.

DUTIES:

Responsible for checking guests in and out of the Hotel.
Issues room keys, pamphlets, discount cards, etc.
Answers various questions from guests and arranges transportation for guests.
Computes bills, collects payment and makes change for guests.
Runs various reports on the computer for management.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
Print updated in-house, arrival, departure, and room status reports every two hours
Check all unresolved departures.
Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
Complete welcome calls.
Clean and tidy front desk area.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Provide information to staff and/or clients about special activities.

APPLICABLE SKILLS:

Have previous hotel experience, specifically in the Rooms Division Department. Demonstrate supervisor skills; good judgment and common sense.
Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite.
Superior written and oral communication skills.
Excellent organizational and time management skills, with the ability to set priorities for self and others.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

Rewards, Recognition, Team Events & Milestone Awards
Team Member and Friends & Family Hotel Discounts
Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
Discounts at Grouse Mountain & Revelstoke Mountain Resort
Career Development, Training & Internal Promotion Opportunities
Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
Employee Referral Bonus Program
RRSP Matching Program
Extended Health, Dental, Vision & Life Insurance
Complimentary Hotel Stays
Tuition Credit Program
Supportive, Inclusive Workplace Culture

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email humanresources@northland.ca. NPC takes seriously its obligations under the Human Rights Code

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More about this job

Responsibilities

The Guest Service Manager is responsible for directing front office activities, managing reservations, and ensuring adherence to company standards to maximize occupancy and revenue. They also provide leadership to staff, handle administrative duties, and ensure a high level of personalized service for all guests.

Requirements

Candidates must have previous hotel experience in the Rooms Division and demonstrate strong supervisory and organizational skills. Proficiency in Microsoft Office and the ability to work flexible hours, including evenings and weekends, are required.

Skills

Hotel management
Front office operations
Customer service
Team leadership
Revenue management
Staff supervision
Microsoft Office Suite
Communication skills
Organizational skills
Time management
Problem solving
Conflict resolution
Cash handling
Reporting
Emergency response

Benefits

Hotel discounts
Restaurant dining discounts
Mountain resort discounts
Career development
Training
Internal promotion opportunities
Employee and family assistance program
Employee referral bonus program
RRSP matching program
Extended health insurance
Dental insurance
Vision insurance
Life insurance
Complimentary hotel stays
Tuition credit program

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Front Office
Rooms Division
Guest Services
Reservations
Revenue Management
Hotel Operations
Customer Experience
Staff Management
Microsoft Office
Administration
Night Audit
Safety Management
Team Leadership
Client Relations

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