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Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Support the end-to-end technology delivery of the MPW Replatform project, translating project priorities into executable plans, milestones, dependencies, and measurable outcomes.
Added just now
CL
Fundraising Manager
Cause Leadership Inc.
ON · Ontario, Canada
- $91,000 to $104,000 CAD / year
- Full-time
We are seeking a Fundraising Manager who can translate their mission into sustainable philanthropic support. This is a pivotal time for the organization as it evolves its fundraising…
Added just now
TH
Project Manager
The Headhunters Recruitment
Calgary, AB
- Full-time
Our Calgary client, a rapidly growing organization in the energy sector, is seeking a motivated and technically capable Project Manager to join its team.
Added just now
SC
Alum Relations Manager
St. Clement's School
Toronto, ON
- Full-time
Reporting to the Executive Director of Advancement, the Alum Relations Manager (“Manager”) is responsible for the strategic leadership and management of the SCS alum relations program.…
Added just now
CC
Manager, Clinic Operations & Service Excellence
Cleveland Clinic
Toronto, ON
- $90,000 to $100,000 CAD / year
- Full-time
The Manager, Clinic Operations & Service Excellence provides day-to-day operational leadership for a large outpatient clinic, ensuring efficient clinic operations and an exceptional patient…
Added just now
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Customer Success Manager, Scaled Programs (B2B SaaS)
ThoughtFarmer
Vancouver, BC
- $75,000 to $90,000 CAD / year
- Full-time
We're proud of our 100% support rating at ThoughtFarmer and the rave reviews clients give us for our amazing customer service. This year we moved our smaller customers to a scaled,…
Added 15 mins ago
CK
Store Assistant Manager
Circle K
Truro, NS
- Full-time
You will assist the Store Manager with overseeing the store operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, paperwork, making bank…
Added 15 mins ago
GT
Manager, IT Vendor Performance & IT Audit
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Comprehensive benefits, including a flexible retirement program with employer matching, along with voluntary savings options (RRSP, TFSA, and Non-Registered Savings Plans).
Added 15 mins ago
CN
Commercial Trainer
Canadian North
Iqaluit, NU
- Full-time
…unlocks individual strengths and accelerates role competency. Support trainees in building confidence, skill, and precision in alignment with Standard Operating Procedures…
Added 15 mins ago
AR
Assistant General Manager
Algonquin Resort
Ottawa, ON
- Full-time
The Assistant General Manager is primarily responsible for the operations of the front office department, while supporting the General Manager in the day-to-day operation of all…
Added 15 mins ago
B
Manager, Strategic Programs and Partnerships
BMO
Toronto, ON · BMOPLACE
- Full-time
The Manager, Strategic Programs & Partnerships is responsible for advancing key strategic initiatives that support client experience, digital transformation, risk management, and portfolio…
Added 15 mins ago
AG
Ground Ramp Agent
Alliance Ground International
Edmonton, AB · YEG Airport
- Part-time
As a Ramp Agent, you will be essential in ensuring that flights run on time by providing efficient ground support services.
Added 15 mins ago
AC
Full-time International Student Advisor
Algonquin College
Ottawa, ON
- Full-time
Reporting directly to the Manager of International Student Integration, the incumbent will serve as the key support to registered and current international learners studying at Algonquin…
Added 15 mins ago
FB
Assistant Chef Manager
Farm Boy Inc.
London, ON
- From $21 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 15 mins ago
FB
Assistant Produce Manager
Farm Boy Inc.
Ottawa, ON
- Up to $21 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 15 mins ago
FB
Assistant Service Manager
Farm Boy Inc.
Ottawa, ON
- From $21 CAD / hour
- Full-time
As a key member of the leadership team at the front end, you’ll work alongside the Department Manager to deliver exceptional service, strong operational performance, and a welcoming…
Added 15 mins ago
HE
Operations Manager
Hotel Equities Group, LLC
Bracebridge, ON
- Full-time
Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a dynamic, results-oriented Operations Manager to join our team.
Added 15 mins ago
A
Golf Leadership Opportunities - Springs/Summer 2027
AccorHotel
Banff, AB
- Contract
Golf Retail Manager/ Assistant Golf Retail Manager - oversees the daily operations of the Golf Retail department, ensuring an exceptional guest experience through effective leadership,…
Added 15 mins ago
A
Golf Operations Opportunities - Spring/Summer 2027
AccorHotel
Banff, AB
- Contract
Reporting structure is dependent on the position, such as the Golf Operations Assistant Manager, Golf Group & Revenue Manager or Golf Operations Manager.
Added 15 mins ago
A
In-Room Dining Server
AccorHotel
Banff, AB
- Full-time
Development opportunities such as: Cashiering; taking guest orders, processing payments, organizing the daily deliveries, assisting the Manager on Duty with service flow
Added 15 mins ago
A
Housekeeping Operations Manager
AccorHotel
Jasper, AB
- Full-time
…furnishings, and elevated amenities. As the Housekeeping Operations Manager, you will play a critical leadership role in ensuring these newly renovated spaces are launched and maintained to…
Added 29 mins ago
Scientific Director - Geriatric Division Research
CAMH
Toronto, ON
The Centre for Older Adult Mental Health Research (COAMH) program aims to support the aging population through research in three primary thematic areas including serious and complex mental…
Added 29 mins ago
Grocery Utility Clerk (West Springs)
Calgary Co-operative Association Limited
Calgary, AB
…position reports directly to the Grocery Supervisor/Grocery Manager, and the main responsibilities…
Added 29 mins ago
Liquor Store Clerk Cashier (Midtown)
Calgary Co-operative Association Limited
Calgary, AB
…reports directly to the Liquor Store Supervisor/Liquor Store Manager, and the main responsibilities…
Added 29 mins ago
Liquor Store Clerk Cashier (West Springs)
Calgary Co-Op Wine Spirits Beer
Calgary, AB
…reports directly to the Liquor Store Supervisor/Liquor Store Manager, and the main responsibilities…
Added 29 mins ago
Liquor Store Clerk Cashier (Shawnessy)
Calgary Co-Op Wine Spirits Beer
Calgary, AB
…reports directly to the Liquor Store Supervisor/Liquor Store Manager, and the main responsibilities…

Northland Properties

Guest Service Manager

Castlegar, BC, Canada

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Job details

Posting language: English
Posted: Nov 8, 2026

Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

We are seeking a dynamic Guest Service Manager to join our busy team. Our Managers understand the meaning of true Customer Service; they are professional, team-oriented, possess good work ethics and are extremely results driven.

Join our team and enjoy the many benefits of working for Canada's fastest-growing, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

JOB REQUIREMENTS:

The ability to direct and control the activities of the Front Office, Reservations, Guest Activities, and to ensure adherence to the Sandman Hotel Group standards, policies and procedures in conjunction with the Front Office Manager.
Must ensure that all personnel are kept well informed of department objectives and policies. The ability to prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue.
The ability to develop relationships with clients, return guests, group contacts etc. to provide maximum personalized guest service.
The ability to support Sandman Hotel Group philosophy towards employee development, morale and institute programs to ensure the effectiveness and promotion of the philosophy in within the Rooms Division.
The ability to respond properly and take a supervisory role in any hotel emergency or safety situation.
Manage all administrational duties as specified by the Company
Support the overall day-to-day operation of the front desk department including flexibility to work evenings, weekends, night audit, and to provide on-call support as required.

DUTIES:

Responsible for checking guests in and out of the Hotel.
Issues room keys, pamphlets, discount cards, etc.
Answers various questions from guests and arranges transportation for guests.
Computes bills, collects payment and makes change for guests.
Runs various reports on the computer for management.
Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards with departing shift.
Print updated in-house, arrival, departure, and room status reports every two hours
Check all unresolved departures.
Ensure front desk is stocked with any items guests may require before housekeeping leaves for the day.
Complete welcome calls.
Clean and tidy front desk area.
Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization.
As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
Provide information to staff and/or clients about special activities.

APPLICABLE SKILLS:

Have previous hotel experience, specifically in the Rooms Division Department. Demonstrate supervisor skills; good judgment and common sense.
Computer literate with knowledge of a variety of computer software applications, including the Microsoft Office Suite.
Superior written and oral communication skills.
Excellent organizational and time management skills, with the ability to set priorities for self and others.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

Rewards, Recognition, Team Events & Milestone Awards
Team Member and Friends & Family Hotel Discounts
Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
Discounts at Grouse Mountain & Revelstoke Mountain Resort
Career Development, Training & Internal Promotion Opportunities
Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
Employee Referral Bonus Program
RRSP Matching Program
Extended Health, Dental, Vision & Life Insurance
Complimentary Hotel Stays
Tuition Credit Program
Supportive, Inclusive Workplace Culture

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email humanresources@northland.ca. NPC takes seriously its obligations under the Human Rights Code

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More about this job

Responsibilities

The Guest Service Manager is responsible for directing front office activities, managing reservations, and ensuring adherence to company standards to maximize occupancy and revenue. They also provide leadership to staff, handle administrative duties, and ensure a high level of personalized service for all guests.

Requirements

Candidates must have previous hotel experience in the Rooms Division and demonstrate strong supervisory and organizational skills. Proficiency in Microsoft Office and the ability to work flexible hours, including evenings and weekends, are required.

Skills

Hotel management
Front office operations
Customer service
Team leadership
Revenue management
Staff supervision
Microsoft Office Suite
Communication skills
Organizational skills
Time management
Problem solving
Conflict resolution
Cash handling
Reporting
Emergency response

Benefits

Hotel discounts
Restaurant dining discounts
Mountain resort discounts
Career development
Training
Internal promotion opportunities
Employee and family assistance program
Employee referral bonus program
RRSP matching program
Extended health insurance
Dental insurance
Vision insurance
Life insurance
Complimentary hotel stays
Tuition credit program

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Front Office
Rooms Division
Guest Services
Reservations
Revenue Management
Hotel Operations
Customer Experience
Staff Management
Microsoft Office
Administration
Night Audit
Safety Management
Team Leadership
Client Relations

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