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Northland Properties

Guest Service Supervisor

Toronto, ON, Canada

Posting language: English
Posted: Sep 30, 2026

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Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

Sutton Place Hotel Toronto is an address deep-rooted in history-all within an exquisite, cosmopolitan environment and guaranteed to make an impact. Serving as a contemporary landmark on the iconic corner of King Street West and Blue Jays Way, our downtown Toronto, 118 room hotel, stands proud among the buzz of the Toronto Entertainment District.

The key to providing this exceptional service level is our team and we are currently considering candidates for the following Supervisory position:

Guest Service Supervisor- Full Time

Key Responsibilities

The successful candidate will be a proven Hospitality Supervisor, with experience in a luxury environment. Responsibilities include (but not limited to):

Ensuring exceptional service from curb to pillow, and supporting the Guest Service Team, Chef Concierge, Bell & Valet, Corporate Lounge and working closely with all partners
Working Supervisor Role- will be required to work alongside the Guest Services/ Front desk team
Leads by example in service excellence and inventory controls.
Reporting to the Front Office Manager, and collaborating daily with all other department leaders, working closely with the Housekeeping and Maintenance Teams
Ensuring that Health, Wellness & Safety standards are met and exceeded, including thorough training of teams in emergency procedures and guest safety
Execute proper yield management and ensuring all special request and Sutton Prestige Members are recognized per company standard.
Motivating, supporting and encouraging team members to provide exceptional services to our guests
Supporting/ adjusting and assisting with fair and effective scheduling and performance management of the team members in conjunction with the Front Office Manager Team and Chef Concierge and Human Resources
Effective planning, problem-solving, & reporting in order to continually improve operations & efficiency, and achieve service goals as well as financial targets.
Key member of the emergency response team.

Qualifications:

This is an excellent opportunity for an energetic, energetic, self-motivated, team-oriented individual, with a minimum of two years Hospitality Supervisory experience with a focus on rooms in a similar property environment.

Strong knowledge of all facets of the Front Desk Receptionist position, with an unwavering commitment to service excellence, and the ability to support and contribute to the ongoing training and development of the Guest Services Team and Night Auditors
Exceptional interpersonal skills, with clearly demonstrated supervisory and customer service skills
The initiative to identify opportunities for improvement and resolve them in a timely manner with sound decision-making skills
Strong organizational skills & outstanding attention to detail, with an emphasis on achieving objectives within deadlines
Degree/Diploma in Hospitality Management or comparable experience is an asset
Working knowledge of MS Word, Excel, OPERA or similar Property Management System.
Must be legally able to work in Canada

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our employees and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS

Rewards & Recognition
Discounted Hotel Stays for Team Members and Family & Friends rates too!
25% discount at our restaurants for up to 6 people
Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
Ongoing Employee events, incentives & recognition
Growth Opportunities- Career Advancement starts from Within
Dedicated Training Program
Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
Refer a friend or family and earn money!
Group Life Insurance, Extended Health, Dental, Vision Care!
Complimentary Stays
RRSP Matching
Milestone Rewards
Tuition Credit Program

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

Sandman Hotel Group uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email AODA_Hotels@northland.ca. Sandman Hotel Group takes seriously its obligations under the Human Rights Code. All interviewed Candidates will be notified within 45 days of application whether a hiring decision has been made.

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More about this job

Responsibilities

The Guest Service Supervisor oversees daily front desk operations and supports various departments including concierge, bell, and valet services. They are responsible for leading the team, ensuring service excellence, managing inventory, and maintaining health and safety standards.

Requirements

Candidates must have at least two years of hospitality supervisory experience, preferably in a luxury environment. A degree or diploma in Hospitality Management is considered an asset, along with proficiency in property management systems like OPERA.

Skills

Hospitality management
Front desk operations
Team leadership
Customer service
Yield management
Inventory control
Emergency response
Performance management
Problem-solving
Staff training
MS Word
MS Excel
OPERA property management system
Communication skills
Organizational skills

Benefits

Discounted hotel stays
Restaurant discounts
Discounted lift tickets
Employee events
Growth opportunities
Employee assistance program
Group life insurance
Extended health care
Dental care
Vision care
RRSP matching
Tuition credit program

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Guest Service
Front Office
Luxury Hotel
Yield Management
Team Supervision
Performance Management
Emergency Response
OPERA
Property Management System
Customer Service
Inventory Control
Training
Scheduling
Hospitality Management

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