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Added 6 mins ago
Intensive Youth Worker
Trimark People Solutions
Alert Bay, BC
Full-time
…organizations, and other service providers, the Intensive Youth Worker co-facilitates programs designed around the needs of youth in the community. The position also provides one-to-one…
Added 6 mins ago
Underground Service Crew
Barminco
Dease Lake 9, BC
Full-time
Reporting to the Shift Supervisor, the Underground Service Crew worker is responsible for installing, maintaining and repairing all underground services. The incumbent is expected to adhere…
Added 6 mins ago
Social Worker, Acute & Sub-acute Care - Chilliwack General Hospital
Fraser Health Authority
Chilliwack, BC
$44.85 to $56.02 CAD / hour
Part-time
…to the Professional Practice Chief, Social Work, the Social Worker, Acute Care provides therapeutic clinical counselling services to patients and families in the assigned clinical area…
Added 8 mins ago
Personal Support Worker (PSW), In-Home Respite - Part-time 0.8
VON Canada (Ontario)
Hamilton, ON
$19.53 to $25.83 CAD / hour
Part-time
As a Personal Support Worker (PSW), you'll use your training to provide person-centred care, support daily living, and help clients stay comfortable and independent in their own homes.…
Added 8 mins ago
Personal Support Worker (PSW), In-Home Respite - Part-time 0.6
VON Canada (Ontario)
Hamilton, ON
$19.53 to $25.83 CAD / hour
Part-time
As a Personal Support Worker (PSW), you'll use your training to provide person-centred care, support daily living, and help clients stay comfortable and independent in their own homes.…
Added 8 mins ago
Personal Support Worker (PSW), Assisted Living - Part-time 0.6
VON Canada (Ontario)
Peterborough, ON
$17.95 to $23.82 CAD / hour
Part-time
As a Personal Support Worker (PSW), you'll use your training to provide person-centred care, support daily living, and help clients stay comfortable and independent in their own homes.…
Added 8 mins ago
Youth Worker
Edmonton City Centre Church Corp
AB
Full-time
The Youth Worker supports youth aged 13–17 facing complex challenges, including trauma, homelessness, and systemic barriers, within a trauma-informed, supportive housing environment. This…
Added 8 mins ago
Utility Worker - Environmental Services
Nova Scotia Health and IWK Health
Antigonish, NS
Reporting to the Supervisor, Facility Support Services, the Utility Worker performs general repetitive tasks in maintaining an assigned area, with due consideration for patients, visitors…
Added 38 mins ago
Program Manager - Connecting to Careers in Biomanufacturing & Smart Manufacturing
ACCES Employment
Brampton, ON · Mississauga, ON · Toronto, ON
…Connecting to Careers in Biomanufacturing is a bridge training program that helps internationally trained newcomers with backgrounds in life sciences secure meaningful employment in the…
Added 53 mins ago
Testing Centre Information Management Specialist
Mohawk College
Hamilton, ON
Preference will be given to qualified employees within the Full Time Support Staff bargaining unit, Appendix D (6 consecutive months in Appendix D status) and RPT employees who have passed…
Added 53 mins ago
Shelter Worker, FT
Dixon Hall
Toronto, ON
Full-time
The Shelter Worker is required to work Monday - Friday from 11:00 pm- 7:00 am. The location will be 81 Elizabeth St, Toronto, ON.
Added 1 hour ago
Senior .NET Developer - ITS5
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
Full-time
Designated in Connect 700 Program for Applicants with Disabilities: Yes
Added 1 hour ago
Early Years Program Worker
Carlington Community Health Centre
Ottawa, ON
$19.47 to $23.26 CAD / hour
Full-time
Position: Early Years Program Worker – Annavale Headstart
Added 1 hour ago
Float Care Coordinator
Ontario Health atHome
Whitby, ON
Full-time
Are you an experienced registered nurse (RN), physiotherapist, occupational therapist, or social worker (RSW) seeking a rewarding career that cares for others, in a professional practice…
Added 1 hour ago
Float Care Coordinator
Ontario Health atHome
Toronto, ON · Scarborough, ON
Full-time
Are you an experienced registered nurse (RN), physiotherapist, occupational therapist, or social worker (RSW) seeking a rewarding career that cares for others, in a professional practice…
Added 1 hour ago
Care Coordinator
Ontario Health atHome
Toronto, ON · Scarborough, ON
Full-time
Are you an experienced registered nurse (RN), physiotherapist, occupational therapist, or social worker (RSW) seeking a rewarding career that cares for others, in a professional practice…
Added 1 hour ago
Care Coordinator
Ontario Health atHome
Toronto, ON · Scarborough, ON
Full-time
Are you an experienced registered nurse (RN), physiotherapist, occupational therapist, or social worker (RSW) seeking a rewarding career that cares for others, in a professional practice…
Added 1 hour ago
Administrative Assistant
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Calgary, AB · Greater Calgary Metropolitan Area
Contract
…Workers' Compensation Act as the final level of appeal for worker's compensation matters in the province of Alberta. The Appeals Commission consists of four diverse divisions including a…
Added 1 hour ago
Yard Associate
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Longueuil, QC
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As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to…
Added 1 hour ago
Respite Support Worker
The Salvation Army Canada and Bermuda Territory
London, ON
Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 1 hour ago
Personal Support Worker (PSW), Assisted Living - Part-time 0.8
VON Canada (Ontario)
Peterborough, ON
$17.95 to $23.82 CAD / hour
Part-time
As a Personal Support Worker (PSW), you'll use your training to provide person-centred care, support daily living, and help clients stay comfortable and independent in their own homes.…
Added 1 hour ago
Recreation Worker _ AgeCare Brant
AgeCare
Burlington, ON · AgeCare Brant Centre
Part-time
The Recreation Worker facilitates planned and spontaneous opportunities to support the maintenance and development of resident skills and knowledge as well as the development of…
Added 1 hour ago
Activity Aide- AgeCare Brant
AgeCare
Burlington, ON · AgeCare Brant Centre
Part-time
The Recreation Worker facilitates planned and spontaneous opportunities to support the maintenance and development of resident skills and knowledge as well as the development of…
Added 1 hour ago
Youth Engagement Coordinator
City of Mississauga
Mississauga, ON
To support the vision and principles of the City of Mississauga's Youth Friendly Culture.
Added 1 hour ago
Clinical Therapist
VitalHires
Barrie, ON
Full-time
We have a passionate team of over 700 staff serving close to 9,000 children and youth each year in our three program streams - Community-based Child and Youth Mental Health, Autism, and…

Northland Properties

Guest Service Supervisor

Toronto, ON, Canada

Posting language: English
Posted: Sep 30, 2026

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Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

Sutton Place Hotel Toronto is an address deep-rooted in history-all within an exquisite, cosmopolitan environment and guaranteed to make an impact. Serving as a contemporary landmark on the iconic corner of King Street West and Blue Jays Way, our downtown Toronto, 118 room hotel, stands proud among the buzz of the Toronto Entertainment District.

The key to providing this exceptional service level is our team and we are currently considering candidates for the following Supervisory position:

Guest Service Supervisor- Full Time

Key Responsibilities

The successful candidate will be a proven Hospitality Supervisor, with experience in a luxury environment. Responsibilities include (but not limited to):

Ensuring exceptional service from curb to pillow, and supporting the Guest Service Team, Chef Concierge, Bell & Valet, Corporate Lounge and working closely with all partners
Working Supervisor Role- will be required to work alongside the Guest Services/ Front desk team
Leads by example in service excellence and inventory controls.
Reporting to the Front Office Manager, and collaborating daily with all other department leaders, working closely with the Housekeeping and Maintenance Teams
Ensuring that Health, Wellness & Safety standards are met and exceeded, including thorough training of teams in emergency procedures and guest safety
Execute proper yield management and ensuring all special request and Sutton Prestige Members are recognized per company standard.
Motivating, supporting and encouraging team members to provide exceptional services to our guests
Supporting/ adjusting and assisting with fair and effective scheduling and performance management of the team members in conjunction with the Front Office Manager Team and Chef Concierge and Human Resources
Effective planning, problem-solving, & reporting in order to continually improve operations & efficiency, and achieve service goals as well as financial targets.
Key member of the emergency response team.

Qualifications:

This is an excellent opportunity for an energetic, energetic, self-motivated, team-oriented individual, with a minimum of two years Hospitality Supervisory experience with a focus on rooms in a similar property environment.

Strong knowledge of all facets of the Front Desk Receptionist position, with an unwavering commitment to service excellence, and the ability to support and contribute to the ongoing training and development of the Guest Services Team and Night Auditors
Exceptional interpersonal skills, with clearly demonstrated supervisory and customer service skills
The initiative to identify opportunities for improvement and resolve them in a timely manner with sound decision-making skills
Strong organizational skills & outstanding attention to detail, with an emphasis on achieving objectives within deadlines
Degree/Diploma in Hospitality Management or comparable experience is an asset
Working knowledge of MS Word, Excel, OPERA or similar Property Management System.
Must be legally able to work in Canada

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our employees and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS

Rewards & Recognition
Discounted Hotel Stays for Team Members and Family & Friends rates too!
25% discount at our restaurants for up to 6 people
Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
Ongoing Employee events, incentives & recognition
Growth Opportunities- Career Advancement starts from Within
Dedicated Training Program
Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
Refer a friend or family and earn money!
Group Life Insurance, Extended Health, Dental, Vision Care!
Complimentary Stays
RRSP Matching
Milestone Rewards
Tuition Credit Program

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

Sandman Hotel Group uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email AODA_Hotels@northland.ca. Sandman Hotel Group takes seriously its obligations under the Human Rights Code. All interviewed Candidates will be notified within 45 days of application whether a hiring decision has been made.

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More about this job

Responsibilities

The Guest Service Supervisor oversees daily front desk operations and supports various departments including concierge, bell, and valet services. They are responsible for leading the team, ensuring service excellence, managing inventory, and maintaining health and safety standards.

Requirements

Candidates must have at least two years of hospitality supervisory experience, preferably in a luxury environment. A degree or diploma in Hospitality Management is considered an asset, along with proficiency in property management systems like OPERA.

Skills

Hospitality management
Front desk operations
Team leadership
Customer service
Yield management
Inventory control
Emergency response
Performance management
Problem-solving
Staff training
MS Word
MS Excel
OPERA property management system
Communication skills
Organizational skills

Benefits

Discounted hotel stays
Restaurant discounts
Discounted lift tickets
Employee events
Growth opportunities
Employee assistance program
Group life insurance
Extended health care
Dental care
Vision care
RRSP matching
Tuition credit program

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Guest Service
Front Office
Luxury Hotel
Yield Management
Team Supervision
Performance Management
Emergency Response
OPERA
Property Management System
Customer Service
Inventory Control
Training
Scheduling
Hospitality Management

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