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Added 43 mins ago
Social Media Coordinator
Northland Properties
Vancouver, BC
BENEFITS: Health/Dental/Vision, RRSP, Paid Time Off, Employee Perks
Added 43 mins ago
BO
Support Worker
BGC Okanagan
Vernon, BC
- Part-time
BGC Okanagan is hiring a part-time Support Worker for our school age child care program at the Alexis Park clubs in Vernon, BC. Join a dynamic, inclusive team dedicated to helping every…
Added 1 hour ago
KD
Temporary (approximately 6 months) Full-Time Direct Support Professional Halton - Acton
Karis Disability Services
Oakville, ON
- Full-time
Employee Assistance Plan, comprehensive benefits package for full-time and part-time
Added 2 hours ago
KD
Direct Support Professional/Night Sleep Support - Community Flex
Karis Disability Services
Orillia, ON
- Full-time
Permanent Full time, Community Flex position, including alternative weekends, a minimum of 30 hours of Direct Support Professional (DSP), and occassional Night Sleep Support (NSS)
Added 2 hours ago
KD
Direct Support Professional
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Windsor, ON
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Education in Developmental Service Worker Program , Child and Youth Care, Social Work, Disability Studies, and Nursing is an asset.//
Added 2 hours ago
Starbucks Barista (Winter Season 2026/2027)
Northland Properties
North Vancouver, BC
…helping ensure that visitors have a fun, relaxing experience. As part of the Starbucks team, you will be trained as per Starbucks training guidelines and working in both solo and team…
Added 3 hours ago
PERSONAL SUPPORT WORKER
Southbridge Healthcare LP
Trent Hills, ON
…the National Association of Career Colleges, or the Ontario Community Support Association and must be a minimum of 600 hours in duration (including class time and practical experience…
Added 4 hours ago
Personal Support Worker
March of Dimes Canada
Niagara Falls, ON
We are currently looking to fill 1 Part-Time Personal Support Worker (Internally known as Support Service Attendant)/Health Care Aide positions in Niagara Falls. ALS Site
Added 4 hours ago
R
Recreational Support Worker – Part-Time (Contract, Winter Session)
Reena
Vaughan, ON
- $19.77 CAD / hour
- Part-time
- Contract
Reena is actively looking for Contract, Part-Time Recreational Support Workers (RSWs) to work within its Community Outreach programs. As an RSW, you would provide support to individuals…
Added 4 hours ago
Senior Product Analyst - EA Sports FC
Electronic Arts
Vancouver, BC
…inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are…
Added 4 hours ago
Systems Software Engineer - EA SPORTS™ NHL
Electronic Arts
Vancouver, BC
…inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are…
Added 5 hours ago
BC
Social Worker
Brant Community Healthcare System
Brantford, ON
- Full-time
…Social Workers and Social Service Workers. The registered social worker will work within an interdisciplinary team model of care and implement a full scope of practice in clinical care…
Added 5 hours ago
AD
Social Support Worker (Part-Time)
Anglican Diocese of Ottawa
Ottawa, ON
- Part-time
The Social Support Worker is also involved in monitoring program goals and reporting on the outcomes of services as required by the Program Manager. Each of the day programs offer programs…
Added 5 hours ago
Executive Housekeeping Manager
Northland Properties
Richmond, BC
…combination of standing, walking, standing for extended periods of time, bending, crouching,…
Added 7 hours ago
CO
Job ID #32280: Ontario Works Worker II - Bilingual
City of Hamilton
Hamilton, ON
- Full-time
…employment assistance through the Ontario Works program. As part of a client-centred service approach, duties will include delivering the Ontario Works Program, assessing and referring to…
Added 8 hours ago
PH
Social Worker
Provincial Health Services Authority
Surrey, BC
- Full-time
The Social Worker reports operationally to the Manager or the Patient Care Coordinator and for discipline/practice reports to the BCMHSUS Practice Consultant Social Work/Professional…
Added 14 hours ago
SH
Back of House - Prep Cook
Sandman Hotel Group
Sherwood Park, AB
- Full-time
Able to work both independently and as part of a team
Added 14 hours ago
SH
Back of House - Supervisor, Culinary
Sandman Hotel Group
Sherwood Park, AB
- Full-time
Able to work both independently and as part of a team
Added 17 hours ago
BC
Social Worker
Brant Community Healthcare System
Brantford, ON
- Full-time
…Social Workers and Social Service Workers. The registered social worker will work within an interdisciplinary team model of care and implement a full scope of practice in clinical care…
Added 19 hours ago
Front of House - Host/Hostess
Northland Properties
Edmonton, AB
Be a part of welcoming and training new team members
Added 19 hours ago
Back of House - Prep Cook
Northland Properties
Sherwood Park, AB
Able to work both independently and as part of a team
Added 19 hours ago
Back of House - Supervisor, Culinary
Northland Properties
Sherwood Park, AB
Able to work both independently and as part of a team
Added 20 hours ago
SH
Loyalty & Guest Feedback Coordinator
Sandman Hotel Group
BC · West Vancouver, BC
- Full-time
BENEFITS: Health/Dental/Vision, RRSP, Paid Time Off, Employee Perks
Added 20 hours ago
M
Back of House - Line Cook
Moxies
Calgary, AB
- Full-time
Function as part of a team, with a focus on communication
Added 21 hours ago
SH
Personal Support Worker
SE Health
Toronto, ON · North York, ON
- Full-time
We are seeking dynamic and passionate Personal Support Worker's who wants to be part of the transformational change in home and community care by providing care in a truly client-centered…

Northland Properties

Loyalty & Guest Feedback Coordinator

Vancouver, BC, Canada

COMPENSATION RANGE: $60,000-70,000 · Full-time

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Job details

Pay: COMPENSATION RANGE: $60,000-70,000
Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

EMPLOYER: Northland Properties Corporation (NPC)
LOCATION: Support Centre, Vancouver, BC
EMPLOYMENT TYPE: Full Time
COMPENSATION RANGE: $60,000-70,000
BENEFITS: Health/Dental/Vision, RRSP, Paid Time Off, Employee Perks

The Role:

Northland Properties is seeking a detail-orientated and tech-savvy Marketing Specialist to join our dynamic Shared Services Marketing team. This unique role supports the overall strategy and execution of voice of customer, guest feedback, loyalty, online reputation, listings management and gift card support across multiple hotel and restaurant brands.

The ideal candidate will bring a strong background in hospitality operations, particularly in reservations and guest services, combined with a high level of comfort working within online reputation dashboards, location listings, reporting platforms, and mobile/desktop admin tools. Proficiency in Microsoft Office, Excel (including Power Query), PowerBI and PowerPoint is essential. Experience with systems such as Opera Cloud PMS, Reporting & Analytics, TravelClick GMS, GV360, iHotelier, Galaxy and Google listings is a significant asset.

Success in this position requires strong analytical skills, organizational ability, and attention to detail, as well as excellent communication and multitasking capabilities. The successful candidate must be able to manage multiple projects across various platforms while supporting the integration of voice of customer, guest feedback and online reputation data into broader marketing efforts, including weekly, monthly, quarterly, yearly and ad hoc reporting. We’re looking for someone who is adaptable, comfortable working flexible hours, and eager to contribute new ideas within an evolving and fast-paced hospitality environment.

Key Responsibilities:

Provide support to current and legacy hotel & restaurant loyalty program members.
Assist with projects that enhance our Voice of Customer Strategy, including operational improvements and future product development.
Collaborate closely with the Senior Manager, Loyalty & Guest Feedback, to create and maintain documentation related to voice of customer and online reputation initiatives.
Interact with guests and hotel/restaurant management to address and resolve issues promptly and professionally, closing the loop.
Analyze guest feedback data through scorecards, metrics & surveys.
Manage follow-ups on guest feedback, including issuing letters, certificates, gift cards and administrative updates to profiles and points.
Work in coordination with hotel/restaurant Guest Services and Marketing teams.
Support departmental projects and development related to hotel/restaurant systems.

Qualifications & Skills:

Hospitality Background: Minimum experience in a call center, front desk, guest relations, guest feedback, or back-office administrative roles within hotels or hospitality organizations.
Technical Proficiency: Strong skills in Microsoft Office, Excel (including Power Query),PowerPoint, PowerBI, and Oracle Reporting. Experience with Opera Cloud PMS, Reporting & Analytics, TravelClick GMS, GV360, iHotelier, Galaxy platforms is a strong asset.
Analytical & Reporting Skills: High attention to detail with proven ability to analyze data, generate reports & PPT decks (weekly, monthly, quarterly, yearly, ad hoc), and evaluate program performance using metrics, scorecards and surveys.
Project Management & Innovation: Demonstrated experience in developing, supporting, and measuring special projects related to voice of customer. Skilled in managing multiple, diverse initiatives simultaneously with strong time management and organizational skills. Proactive in bringing forward innovative ideas to improve processes and enhance customer experience.
Cross-functional Collaboration: Ability to effectively lead and participate in cross-functional initiatives, working with internal departments and external partners across various organizational levels, including senior management, operational teams, and marketing stakeholders.
Communication & Interpersonal Skills: Strong written and verbal communication skills with the ability to influence, present ideas clearly, and collaborate across teams and brands. Excellent interpersonal skills to build and maintain productive working relationships.
Customer-Centric Mindset: Experience working with Voice of Customer programs and a demonstrated passion for improving guest experience through feedback.
Flexibility & Adaptability: Comfortable working in a fast-paced, evolving environment with flexible hours, multiple systems, and mobile/desktop platforms.
Languages: Fluency in written and spoken English is required. Bilingualism in French and/or Spanish is considered an asset.

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email humanresources@northland.ca. NPC takes seriously its obligations under the Human Rights Code

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More about this job

Responsibilities

The coordinator will manage guest feedback, loyalty programs, and online reputation across multiple hotel and restaurant brands. They will also analyze performance metrics and collaborate with internal teams to improve operational guest experiences.

Requirements

Candidates must have experience in hospitality roles such as front desk or guest relations and possess strong technical proficiency in Microsoft Office and data reporting tools. Excellent communication, analytical skills, and the ability to manage multiple projects in a fast-paced environment are essential.

Skills

Hospitality operations
Guest services
Online reputation management
Data analysis
Microsoft Office
Excel
Power Query
PowerBI
PowerPoint
Opera Cloud PMS
TravelClick GMS
Project management
Communication
Multitasking
Customer experience

Benefits

Health insurance
Dental insurance
Vision insurance
RRSP
Paid time off
Employee perks

Visa sponsorship

Not detected in the job text

Keywords

Loyalty programs
Guest feedback
Voice of customer
Online reputation
Listings management
Gift card support
Hospitality
Opera Cloud PMS
TravelClick GMS
GV360
iHotelier
Galaxy
Google listings
Data reporting
Scorecards
Metrics
Surveys
Project management
Administrative
Marketing

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