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Added 7 mins ago
J
Engineering Intern - Winter 2027
Jacobs
Burnaby, BC
- $42,000 to $62,000 USD / year
- Full-time
…are the future of our company. We’ll rely on you to provide support to our teams on critical projects while fostering a culture of continuous learning and inclusion as you bring fresh ideas…
Added 22 mins ago
SS
Infrastructure Specialist -VHF/VDL
SITA Switzerland Sarl
Montreal, QC
- Full-time
Provide remote support to field engineers and manage in-transit materials for construction and installation.
Added 37 mins ago
TS
Fire Protection Design Engineer - Associate Principal
TalentSphere Staffing Solutions
Ottawa, ON
- Full-time
…challenges, and becoming a trusted resource for clients and project teams. Now, you may be ready for…
Added 37 mins ago
OE
Service Electrician
OZZ Electric Inc.
Port Coquitlam, BC
- $39 to $51 CAD / hour
- Full-time
…projects allocated to them including (but not limited to) new construction, maintenance, troubleshooting, customer relations/ client facing, on-the-job problem solving, use and care of…
Added 37 mins ago
OT
Junior Instrumentation Technician
Ontario Transit Group - Ontario Line - Southern Civil, Stations & Tunnel
Toronto, ON
- Full-time
…monitoring instrumentation for a variety of infrastructure and construction projects. Working under the guidance of senior Instrumentation & Monitoring (I&M) personnel, the incumbent…
Added 37 mins ago
D
Senior Mechanical Engineer
DIALOG
Calgary, AB
- $115,000 to $130,000 CAD / year
- Full-time
Lead and coordinate mechanical design from schematic phase through construction documents, taking ownership of your discipline on project teams
Added 37 mins ago
G
Architect - Senior
Gensler
Ottawa, ON
- Full-time
Support communication between project team, clients, vendors, contractors, consultants, and building and permitting officials
Added 37 mins ago
Community Liaison Field Ambassador Graduate
GHD Group Pty Ltd
Toronto, ON
In this role, you will be the primary representative during active construction projects and facilitate communication between residents, business owners, elected officials, the project…
Added 37 mins ago
RE
Telecom Technologist
Rising Edge Group
Calgary, AB
- Full-time
The typical work schedule is 4 days on / 3 days off. However, depending on project requirements, alternative rotations may apply, including 8 days on / 6 days off or 14 days on / 7 days off.
Added 52 mins ago
EG
Geotechnical Project Manager
Egis Group
Toronto, ON
- $110,000 to $150,000 CAD / year
- Full-time
The role encompasses geotechnical investigation, foundation engineering, design review, construction support, technical reporting, contract documentation, project controls, and coordination…
Added 1 hour ago
CC
Dispatcher
CRH Canada
Concord, ON
- Full-time
…for commercial, industrial, institutional, and residential construction…
Added 1 hour ago
G
Safety Administrator - Services
Graham
Fort McMurray, AB
- Full-time
…renewable energy, power, mining, forestry, underground, heavy construction, maintenance, turnarounds, and sustaining…
Added 1 hour ago
G
HSE Coordinator - Infrastructure
Graham
Vancouver, BC
- Full-time
Support the implementation and communication of the Project Specific Safety Plan, including inspections, hazard identification, corrective actions, and regulatory compliance
Added 1 hour ago
SH
Loyalty & Guest Feedback Coordinator
Sandman Hotel Group
BC · West Vancouver, BC
- Full-time
…most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable…
Added 1 hour ago
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Civil Estimator (Victoria, BC)
Norland
Victoria, BC
- Full-time
In this role, you'll play a key part in shaping project success from the earliest stages, working closely with operations teams to develop competitive bids and support strategic project…
Added 1 hour ago
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Construction Piping Coordinator - HPU - NIGHT SHIFT
Global Edge Group
AB · Edmonton, AB
- Contract
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Added 1 hour ago
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Telecom Technologist
Rising Edge Group
Calgary, AB
- Full-time
The typical work schedule is 4 days on / 3 days off. However, depending on project requirements, alternative rotations may apply, including 8 days on / 6 days off or 14 days on / 7 days off.
Added 1 hour ago
IO
Property Project Management Engineer
Imperial Oil
AB · Greater Edmonton Metropolitan Area
- Full-time
Alternatively, the role may support other Project Managers within the project management office or as part of a larger project team. This position offers engineers the opportunity to…
Added 1 hour ago
Maintenance & Asset Manager
Connective
Kamloops, BC · Vancouver, BC
They will implement structures and support to ensure that Connective’s assets are well maintained. They will support key common initiatives and projects that are strategically aligned to…
Added 1 hour ago
CC
Assistant Project Manager
CGI Constructors
Mississauga, ON
- Full-time
Coordinate assigned project activities and follow up with project team members, consultants, subcontractors, suppliers, and site personnel to support project milestones.
Added 1 hour ago
KC
Project Accountant
Kindred Construction
Vancouver, BC
- Full-time
…environment at Kindred HQ. Reporting to the Finance Director, the Project Accountant will be assigned a selection of construction projects to administer and will provide support to those…
Added 1 hour ago
SI
Operations Manager, Construction
Synectics Inc.
Courtenay, BC
- $130,000 to $140,000 CAD / year
- Full-time
An established Vancouver Island construction company is seeking an experienced Operations Manager to lead field operations across residential, commercial, light industrial, and civic…
Added 1 hour ago
T
Senior UX Researcher & Interaction Designer
Techedin
Toronto, ON
- $60 to $65 USD / hour
- Full-time
…user experiences for a platform that brings together complex construction project data. You will conduct user research, create intuitive interfaces and prototypes, and collaborate with…
Added 1 hour ago
EI
Geotechnical Project Manager
Egis in Canada
Toronto, ON
- $110,000 to $150,000 CAD / year
- Full-time
The role encompasses geotechnical investigation, foundation engineering, design review, construction support, technical reporting, contract documentation, project controls, and coordination…
Added 1 hour ago
J
Intermediate Recruiter - Calgary
Jardeg
Calgary, AB
- Full-time
…From recruitment and HR to finance and business services, we support the delivery of complex construction and maintenance projects across…

Northland Properties

Loyalty & Guest Feedback Coordinator

Vancouver, BC, Canada

COMPENSATION RANGE: $60,000-70,000 · Full-time

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Job details

Pay: COMPENSATION RANGE: $60,000-70,000
Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

EMPLOYER: Northland Properties Corporation (NPC)
LOCATION: Support Centre, Vancouver, BC
EMPLOYMENT TYPE: Full Time
COMPENSATION RANGE: $60,000-70,000
BENEFITS: Health/Dental/Vision, RRSP, Paid Time Off, Employee Perks

The Role:

Northland Properties is seeking a detail-orientated and tech-savvy Marketing Specialist to join our dynamic Shared Services Marketing team. This unique role supports the overall strategy and execution of voice of customer, guest feedback, loyalty, online reputation, listings management and gift card support across multiple hotel and restaurant brands.

The ideal candidate will bring a strong background in hospitality operations, particularly in reservations and guest services, combined with a high level of comfort working within online reputation dashboards, location listings, reporting platforms, and mobile/desktop admin tools. Proficiency in Microsoft Office, Excel (including Power Query), PowerBI and PowerPoint is essential. Experience with systems such as Opera Cloud PMS, Reporting & Analytics, TravelClick GMS, GV360, iHotelier, Galaxy and Google listings is a significant asset.

Success in this position requires strong analytical skills, organizational ability, and attention to detail, as well as excellent communication and multitasking capabilities. The successful candidate must be able to manage multiple projects across various platforms while supporting the integration of voice of customer, guest feedback and online reputation data into broader marketing efforts, including weekly, monthly, quarterly, yearly and ad hoc reporting. We’re looking for someone who is adaptable, comfortable working flexible hours, and eager to contribute new ideas within an evolving and fast-paced hospitality environment.

Key Responsibilities:

Provide support to current and legacy hotel & restaurant loyalty program members.
Assist with projects that enhance our Voice of Customer Strategy, including operational improvements and future product development.
Collaborate closely with the Senior Manager, Loyalty & Guest Feedback, to create and maintain documentation related to voice of customer and online reputation initiatives.
Interact with guests and hotel/restaurant management to address and resolve issues promptly and professionally, closing the loop.
Analyze guest feedback data through scorecards, metrics & surveys.
Manage follow-ups on guest feedback, including issuing letters, certificates, gift cards and administrative updates to profiles and points.
Work in coordination with hotel/restaurant Guest Services and Marketing teams.
Support departmental projects and development related to hotel/restaurant systems.

Qualifications & Skills:

Hospitality Background: Minimum experience in a call center, front desk, guest relations, guest feedback, or back-office administrative roles within hotels or hospitality organizations.
Technical Proficiency: Strong skills in Microsoft Office, Excel (including Power Query),PowerPoint, PowerBI, and Oracle Reporting. Experience with Opera Cloud PMS, Reporting & Analytics, TravelClick GMS, GV360, iHotelier, Galaxy platforms is a strong asset.
Analytical & Reporting Skills: High attention to detail with proven ability to analyze data, generate reports & PPT decks (weekly, monthly, quarterly, yearly, ad hoc), and evaluate program performance using metrics, scorecards and surveys.
Project Management & Innovation: Demonstrated experience in developing, supporting, and measuring special projects related to voice of customer. Skilled in managing multiple, diverse initiatives simultaneously with strong time management and organizational skills. Proactive in bringing forward innovative ideas to improve processes and enhance customer experience.
Cross-functional Collaboration: Ability to effectively lead and participate in cross-functional initiatives, working with internal departments and external partners across various organizational levels, including senior management, operational teams, and marketing stakeholders.
Communication & Interpersonal Skills: Strong written and verbal communication skills with the ability to influence, present ideas clearly, and collaborate across teams and brands. Excellent interpersonal skills to build and maintain productive working relationships.
Customer-Centric Mindset: Experience working with Voice of Customer programs and a demonstrated passion for improving guest experience through feedback.
Flexibility & Adaptability: Comfortable working in a fast-paced, evolving environment with flexible hours, multiple systems, and mobile/desktop platforms.
Languages: Fluency in written and spoken English is required. Bilingualism in French and/or Spanish is considered an asset.

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email humanresources@northland.ca. NPC takes seriously its obligations under the Human Rights Code

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More about this job

Responsibilities

The coordinator will manage guest feedback, loyalty programs, and online reputation across multiple hotel and restaurant brands. They will also analyze performance metrics and collaborate with internal teams to improve operational guest experiences.

Requirements

Candidates must have experience in hospitality roles such as front desk or guest relations and possess strong technical proficiency in Microsoft Office and data reporting tools. Excellent communication, analytical skills, and the ability to manage multiple projects in a fast-paced environment are essential.

Skills

Hospitality operations
Guest services
Online reputation management
Data analysis
Microsoft Office
Excel
Power Query
PowerBI
PowerPoint
Opera Cloud PMS
TravelClick GMS
Project management
Communication
Multitasking
Customer experience

Benefits

Health insurance
Dental insurance
Vision insurance
RRSP
Paid time off
Employee perks

Visa sponsorship

Not detected in the job text

Keywords

Loyalty programs
Guest feedback
Voice of customer
Online reputation
Listings management
Gift card support
Hospitality
Opera Cloud PMS
TravelClick GMS
GV360
iHotelier
Galaxy
Google listings
Data reporting
Scorecards
Metrics
Surveys
Project management
Administrative
Marketing

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