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Added 5 mins ago
H
Réceptionniste – Soutien administratif/ Receptionist- Office Support
HRConnects
Montreal, QC
- Temporary
…and visitors? Join us as a Bilingual Workplace Ambassador - Front Desk, and be the friendly, efficient first point of contact that creates a welcoming environment for everyone who walks…
Added 5 mins ago
HR
Front Office Manager
Hyatt Regency
Vancouver, BC
- Full-time
This position reports to the Hotel Director of Operations and Assistant Director of Operations. The Front Office Manager (FOM) oversees Assistant Front Office Managers, Front Desk Hosts,…
Added 5 mins ago
S
Cashier - Self Check Out Attendant
Sobeys
ON · Lucan, ON
- Full-time
Operate Customer Service Desk following all procedures for lottery sales, refunds, bottle returns and inquiries
Added 5 mins ago
Front End - Cashier - Daytime
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Delta, BC
Operate Customer Service Desk following all procedures for lottery sales, refunds, bottle returns and inquiries
Added 5 mins ago
Security Guard - Lower Mainland
Kandor
BC
…protect the property. Depending on your site, you may work a front desk or concierge post in a commercial tower, patrol a busy shopping centre, or manage access at a multi-tenant…
Added 5 mins ago
Security Guard - Edmonton
Kandor
Edmonton, AB
…protect the property. Depending on your site, you may work a front desk or concierge post in a commercial tower, patrol a busy shopping centre, or manage access at a multi-tenant…
Added 5 mins ago
Security Guard - Calgary
Kandor
Calgary, AB
…protect the property. Depending on your site, you may work a front desk or concierge post in a commercial tower, patrol a busy shopping centre, or manage access at a multi-tenant…
Added 5 mins ago
Front End - Cashier
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Fort McMurray, AB
Operate Customer Service Desk following all procedures for lottery sales, refunds, bottle returns and inquiries
Added 36 mins ago
V
Director, Sales
veritree
Remote, Canada
- $200,000 to $300,000 CAD / year
- Full-time
- Remote
Added 36 mins ago
V
Director, Sales
veritree
Vancouver, BC
- $200,000 to $300,000 CAD / year
- Full-time
Added 1 hour ago
Loyalty & Guest Feedback Coordinator
Northland Properties
Vancouver, BC
Hospitality Background: Minimum experience in a call center, front desk, guest relations, guest feedback, or back-office administrative roles within hotels or hospitality organizations.
Added 1 hour ago
PF
Assistant Manager
Planet Fitness
Edmonton, AB
- Full-time
…of areas within Planet Fitness. Focus being that of managing front desk personnel, assisting the General Manager, focusing on the front of the house operations to ensure effective day to…
Added 1 hour ago
PF
Front Desk Associate
Planet Fitness
Edmonton, AB
- Part-time
…Shift: Evenings and Weekends, Job Category: Customer Service, Front Desk…
Added 1 hour ago
CI
Inn manager
Comfort inn
Midland, ON
- From $38.2 CAD / hour
- Full-time
- On-site
Added 2 hours ago
PF
District Manager
Planet Fitness
Calgary, AB
- Full-time
…(depending on staffing levels by club) an assistant manager, a front desk lead, and front desk…
Added 2 hours ago
MH
Guest Services Associate
MasterBUILT Hotels Ltd.
Kitimat, BC
- Full-time
Operate the front desk equipment such as the reservation system, hotel switchboard, calculator, copier and key card machines
Added 2 hours ago
KP
Student Assistant - Front Desk - Competition ID: 4879
Kwantlen Polytechnic University
Surrey, BC
- Temporary
The Student Assistant – Front Desk will assist in the operation and supervision of the fitness centre, gymnasium, and recreation programs within the KPU Sport & Recreation department. The…
Added 2 hours ago
M
Rooms Operations Supervisor-Housekeeping
Marriott
Calgary, AB
- Full-time
Added 2 hours ago
Reception - Concierge
Amica Senior Lifestyles
North Vancouver, BC
Respond to front-desk inquiries by providing information about
Added 3 hours ago
Director & Head, Global Capital Markets (GCM) Product, GCM Transformation - Toronto, ON
Scotiabank
Toronto, ON
…and supporting platforms. The Director partners closely with Front Office, Operations, Technology, Risk, Finance and Data teams to drive product discovery, prioritization, delivery and…
Added 3 hours ago
C
Senior Producer, Scams Unit (English Services) (On-Site)
CBC/Radio-Canada
Toronto, ON
- Full-time
Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be…
Added 3 hours ago
M
Guest Services Associate
Marriott
Ottawa, ON
- Full-time
Added 3 hours ago
TG
Reception + Retail Associates
Tommy Gun's Original Barbershop
Abbotsford, BC
- Part-time
We're looking for friendly, outgoing individuals to join our front desk and retail team. In this role, you'll help create a great first impression, keep the shop running smoothly, and make…
Added 3 hours ago
TG
Reception + Retail Associates
Tommy Gun's Original Barbershop
North Battleford, SK
- Full-time
As part of our Guest Services team, you'll help create a positive experience for every guest, support our barbers, and keep the front desk running smoothly.
Added 3 hours ago
FS
Overnight Front Desk Receptionist
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Toronto
- Full-time
…currently looking for a talented and dynamic Full-Time Overnight Front Desk Receptionist who shares our passion for excellence and who infuses enthusiasm into everything they…

Northland Properties

Loyalty & Guest Feedback Coordinator

Vancouver, BC, Canada

COMPENSATION RANGE: $60,000-70,000 · Full-time

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Job details

Pay: COMPENSATION RANGE: $60,000-70,000
Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

EMPLOYER: Northland Properties Corporation (NPC)
LOCATION: Support Centre, Vancouver, BC
EMPLOYMENT TYPE: Full Time
COMPENSATION RANGE: $60,000-70,000
BENEFITS: Health/Dental/Vision, RRSP, Paid Time Off, Employee Perks

The Role:

Northland Properties is seeking a detail-orientated and tech-savvy Marketing Specialist to join our dynamic Shared Services Marketing team. This unique role supports the overall strategy and execution of voice of customer, guest feedback, loyalty, online reputation, listings management and gift card support across multiple hotel and restaurant brands.

The ideal candidate will bring a strong background in hospitality operations, particularly in reservations and guest services, combined with a high level of comfort working within online reputation dashboards, location listings, reporting platforms, and mobile/desktop admin tools. Proficiency in Microsoft Office, Excel (including Power Query), PowerBI and PowerPoint is essential. Experience with systems such as Opera Cloud PMS, Reporting & Analytics, TravelClick GMS, GV360, iHotelier, Galaxy and Google listings is a significant asset.

Success in this position requires strong analytical skills, organizational ability, and attention to detail, as well as excellent communication and multitasking capabilities. The successful candidate must be able to manage multiple projects across various platforms while supporting the integration of voice of customer, guest feedback and online reputation data into broader marketing efforts, including weekly, monthly, quarterly, yearly and ad hoc reporting. We’re looking for someone who is adaptable, comfortable working flexible hours, and eager to contribute new ideas within an evolving and fast-paced hospitality environment.

Key Responsibilities:

Provide support to current and legacy hotel & restaurant loyalty program members.
Assist with projects that enhance our Voice of Customer Strategy, including operational improvements and future product development.
Collaborate closely with the Senior Manager, Loyalty & Guest Feedback, to create and maintain documentation related to voice of customer and online reputation initiatives.
Interact with guests and hotel/restaurant management to address and resolve issues promptly and professionally, closing the loop.
Analyze guest feedback data through scorecards, metrics & surveys.
Manage follow-ups on guest feedback, including issuing letters, certificates, gift cards and administrative updates to profiles and points.
Work in coordination with hotel/restaurant Guest Services and Marketing teams.
Support departmental projects and development related to hotel/restaurant systems.

Qualifications & Skills:

Hospitality Background: Minimum experience in a call center, front desk, guest relations, guest feedback, or back-office administrative roles within hotels or hospitality organizations.
Technical Proficiency: Strong skills in Microsoft Office, Excel (including Power Query),PowerPoint, PowerBI, and Oracle Reporting. Experience with Opera Cloud PMS, Reporting & Analytics, TravelClick GMS, GV360, iHotelier, Galaxy platforms is a strong asset.
Analytical & Reporting Skills: High attention to detail with proven ability to analyze data, generate reports & PPT decks (weekly, monthly, quarterly, yearly, ad hoc), and evaluate program performance using metrics, scorecards and surveys.
Project Management & Innovation: Demonstrated experience in developing, supporting, and measuring special projects related to voice of customer. Skilled in managing multiple, diverse initiatives simultaneously with strong time management and organizational skills. Proactive in bringing forward innovative ideas to improve processes and enhance customer experience.
Cross-functional Collaboration: Ability to effectively lead and participate in cross-functional initiatives, working with internal departments and external partners across various organizational levels, including senior management, operational teams, and marketing stakeholders.
Communication & Interpersonal Skills: Strong written and verbal communication skills with the ability to influence, present ideas clearly, and collaborate across teams and brands. Excellent interpersonal skills to build and maintain productive working relationships.
Customer-Centric Mindset: Experience working with Voice of Customer programs and a demonstrated passion for improving guest experience through feedback.
Flexibility & Adaptability: Comfortable working in a fast-paced, evolving environment with flexible hours, multiple systems, and mobile/desktop platforms.
Languages: Fluency in written and spoken English is required. Bilingualism in French and/or Spanish is considered an asset.

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email humanresources@northland.ca. NPC takes seriously its obligations under the Human Rights Code

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More about this job

Responsibilities

The coordinator will manage guest feedback, loyalty programs, and online reputation across multiple hotel and restaurant brands. They will also analyze performance metrics and collaborate with internal teams to improve operational guest experiences.

Requirements

Candidates must have experience in hospitality roles such as front desk or guest relations and possess strong technical proficiency in Microsoft Office and data reporting tools. Excellent communication, analytical skills, and the ability to manage multiple projects in a fast-paced environment are essential.

Skills

Hospitality operations
Guest services
Online reputation management
Data analysis
Microsoft Office
Excel
Power Query
PowerBI
PowerPoint
Opera Cloud PMS
TravelClick GMS
Project management
Communication
Multitasking
Customer experience

Benefits

Health insurance
Dental insurance
Vision insurance
RRSP
Paid time off
Employee perks

Visa sponsorship

Not detected in the job text

Keywords

Loyalty programs
Guest feedback
Voice of customer
Online reputation
Listings management
Gift card support
Hospitality
Opera Cloud PMS
TravelClick GMS
GV360
iHotelier
Galaxy
Google listings
Data reporting
Scorecards
Metrics
Surveys
Project management
Administrative
Marketing

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