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Added 15 mins ago
Y
Health & Safety Advisor
YORK1
Concord, ON
- Full-time
- Contract
Ongoing training and development to support your growth and career progression
Added 15 mins ago
VE
Project Coordinator
Victor Energy
Nisku, AB
- Full-time
As our team grows and projects are beginning to take off, we are seeking a Project Coordinator to join our team. The Project Coordinator will be responsible for supporting the Project…
Added 30 mins ago
NC
Instructional Design Support
NAV CANADA
Ottawa, ON
- Full-time
Knowledge of theories, principles and practices associated with communications, multi-media product planning, development, evaluation and quality control; of IM/IT methods (including user…
Added 44 mins ago
JB
Service Coordinator
John Brooks Company
Mississauga, ON
- $60,000 to $70,600 CAD / year
- Full-time
Reporting to the Service Operations Supervisor, the Service Coordinator manages pump repair, service, and parts orders from request to completion. This role prepares quotations, coordinates…
Added 44 mins ago
JB
Service Coordinator
John Brooks
Mississauga, ON
- $60,000 to $70,600 CAD / year
- Full-time
Reporting to the Service Operations Supervisor, the Service Coordinator manages pump repair, service, and parts orders from request to completion. This role prepares quotations, coordinates…
Added 1 hour ago
WU
Regulatory and Clinical Research Coordinator
Western University
London, ON
- Full-time
…an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a…
Added 1 hour ago
UO
Senior Coordinator, Development
University of Ottawa
Ottawa, ON · Desmarais Hall
- Full-time
…fundraising success by providing administrative, operational, and project management support to the advancement team. This position ensures the efficient execution of major, principal,…
Added 1 hour ago
TG
Operations Coordinator
The Gti Group
Burford, ON
- Full-time
We're looking for an Operations Coordinator who thrives in a fast-paced environment, enjoys solving problems, and wants to build a long-term career in transportation and logistics. This is…
Added 1 hour ago
CBMC, Site Coordinator
Cape Breton University
Sydney Indian Reserve No. 28A, NS · Sydney, NS
As a key member of the local Medical Education Team, the Coordinator provides cross-coverage to support the continuity and effectiveness of medical education programming. The Site…
Added 1 hour ago
BU
Conference Support Coordinator
Brock University
St. Catharines, ON · Main Campus (Employees)
- Part-time
Reporting to the Senior Conference Coordinator, the Conference Support Coordinator will assist with all operations related to Conference groups, including but not limited to FIRST Robotics,…
Added 1 hour ago
BI
Product Development Coordinator - Internship Winter 2027 | Coordonnateur·trice au développement de produits – Stage Hiver 2027
Behaviour Interactive
Montreal, QC
- Internship
Behaviour is looking for a Product Development Coordinator intern to join the Merchandising team and support Dead by Daylight consumer products from concept to delivery. Are you game ? 🎮✨
Added 1 hour ago
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MAC (Move, Add, Change) Coordinator
BGIS
Ottawa, ON
- Full-time
Assists in the development and maintenance of project schedules
Added 1 hour ago
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Business Project Manager
Maarut
Levis, QC
- Contract
The client is looking for two senior, versatile project
Added 6 hours ago
Land and Resource Coordinator
Amrize
Winnipeg, MB · Saskatoon, SK
The Land and Resource Coordinator is a development-focused role that provides broad exposure across Amrize’s businesses, including aggregates, ready-mix concrete, concrete products, and…
Added 8 hours ago
GS
Construction Project Administrative Coordinator
Gallaher Signature Living
Windsor, ON
- Full-time
Gallaher Companies is a nationally recognized leader in real estate development, design, construction, and operations. Specializing in multifamily residences, commercial projects, senior…
Added 10 hours ago
R|
Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…in-depth analysis of documents in English related to a research…
Added 10 hours ago
R|
Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…in-depth analysis of documents in English related to a research…
Added 10 hours ago
R|
Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Assisting in the development of study protocols, consent forms, questionnaires, and other study documents,
Added 10 hours ago
TH
Clinical Research Project Coordinator - Research Institute UNITE Team
The Hospital for Sick Children
Toronto, ON
- Full-time
We are looking to hire a full-time (1.0 FTE) Clinical Research Project Coordinator (CRPC) to join our youth and family-specific engagement in research (UNITE) team. This UNITE project is…
Added 11 hours ago
A
Coordinator, Validation Support
Apotex
Richmond Hill, ON
- $63,482 to $105,804 CAD / year
…coordination and execution of process and cleaning validation related project deliverables (e.g. protocol creation and execution, data analysis,…
Added 11 hours ago
C
Event Coordinator – Rockies, AB
Cantrav
Canmore, AB
- Full-time
Cantrav is seeking an organized, adaptable, and highly motivated Event Coordinator to support both our Program Operations and Event Production teams.
Added 11 hours ago
C
Event Coordinator – Montreal, QC
Cantrav
Montreal, QC
- Full-time
Cantrav is seeking an organized, adaptable, and highly motivated Event Coordinator to support both our Program Operations and Event Production teams.
Added 12 hours ago
PB
Construction Manager
PCH Builders
Calgary, AB
- Full-time
…Supervisors and on-site crews while coordinating closely with the Project Coordinator, Supply Chain, and other internal partners. This role combines full-cycle planning and commercial…
Added 13 hours ago
V
Project & Shutdown Management Lead
Vale
Canada
- Full-time
Manage, monitor, and report on project/shutdown costs, cash forecasts, and variance explanations with the Projects Controls Coordinator.
Added 15 hours ago
G
HSE Coordinator - Infrastructure
Graham
Vancouver, BC
- Full-time
Graham is actively recruiting an HSE Coordinator to support the Infrastructure Division in B.C. Reporting to the Senior Regional HSE Manager, the HSE Coordinator serves as the on‑site…

Northland Properties

Loyalty & Guest Feedback Coordinator

Vancouver, BC, Canada

COMPENSATION RANGE: $60,000-70,000 · Full-time

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Job details

Pay: COMPENSATION RANGE: $60,000-70,000
Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

EMPLOYER: Northland Properties Corporation (NPC)
LOCATION: Support Centre, Vancouver, BC
EMPLOYMENT TYPE: Full Time
COMPENSATION RANGE: $60,000-70,000
BENEFITS: Health/Dental/Vision, RRSP, Paid Time Off, Employee Perks

The Role:

Northland Properties is seeking a detail-orientated and tech-savvy Marketing Specialist to join our dynamic Shared Services Marketing team. This unique role supports the overall strategy and execution of voice of customer, guest feedback, loyalty, online reputation, listings management and gift card support across multiple hotel and restaurant brands.

The ideal candidate will bring a strong background in hospitality operations, particularly in reservations and guest services, combined with a high level of comfort working within online reputation dashboards, location listings, reporting platforms, and mobile/desktop admin tools. Proficiency in Microsoft Office, Excel (including Power Query), PowerBI and PowerPoint is essential. Experience with systems such as Opera Cloud PMS, Reporting & Analytics, TravelClick GMS, GV360, iHotelier, Galaxy and Google listings is a significant asset.

Success in this position requires strong analytical skills, organizational ability, and attention to detail, as well as excellent communication and multitasking capabilities. The successful candidate must be able to manage multiple projects across various platforms while supporting the integration of voice of customer, guest feedback and online reputation data into broader marketing efforts, including weekly, monthly, quarterly, yearly and ad hoc reporting. We’re looking for someone who is adaptable, comfortable working flexible hours, and eager to contribute new ideas within an evolving and fast-paced hospitality environment.

Key Responsibilities:

Provide support to current and legacy hotel & restaurant loyalty program members.
Assist with projects that enhance our Voice of Customer Strategy, including operational improvements and future product development.
Collaborate closely with the Senior Manager, Loyalty & Guest Feedback, to create and maintain documentation related to voice of customer and online reputation initiatives.
Interact with guests and hotel/restaurant management to address and resolve issues promptly and professionally, closing the loop.
Analyze guest feedback data through scorecards, metrics & surveys.
Manage follow-ups on guest feedback, including issuing letters, certificates, gift cards and administrative updates to profiles and points.
Work in coordination with hotel/restaurant Guest Services and Marketing teams.
Support departmental projects and development related to hotel/restaurant systems.

Qualifications & Skills:

Hospitality Background: Minimum experience in a call center, front desk, guest relations, guest feedback, or back-office administrative roles within hotels or hospitality organizations.
Technical Proficiency: Strong skills in Microsoft Office, Excel (including Power Query),PowerPoint, PowerBI, and Oracle Reporting. Experience with Opera Cloud PMS, Reporting & Analytics, TravelClick GMS, GV360, iHotelier, Galaxy platforms is a strong asset.
Analytical & Reporting Skills: High attention to detail with proven ability to analyze data, generate reports & PPT decks (weekly, monthly, quarterly, yearly, ad hoc), and evaluate program performance using metrics, scorecards and surveys.
Project Management & Innovation: Demonstrated experience in developing, supporting, and measuring special projects related to voice of customer. Skilled in managing multiple, diverse initiatives simultaneously with strong time management and organizational skills. Proactive in bringing forward innovative ideas to improve processes and enhance customer experience.
Cross-functional Collaboration: Ability to effectively lead and participate in cross-functional initiatives, working with internal departments and external partners across various organizational levels, including senior management, operational teams, and marketing stakeholders.
Communication & Interpersonal Skills: Strong written and verbal communication skills with the ability to influence, present ideas clearly, and collaborate across teams and brands. Excellent interpersonal skills to build and maintain productive working relationships.
Customer-Centric Mindset: Experience working with Voice of Customer programs and a demonstrated passion for improving guest experience through feedback.
Flexibility & Adaptability: Comfortable working in a fast-paced, evolving environment with flexible hours, multiple systems, and mobile/desktop platforms.
Languages: Fluency in written and spoken English is required. Bilingualism in French and/or Spanish is considered an asset.

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email humanresources@northland.ca. NPC takes seriously its obligations under the Human Rights Code

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More about this job

Responsibilities

The coordinator will manage guest feedback, loyalty programs, and online reputation across multiple hotel and restaurant brands. They will also analyze performance metrics and collaborate with internal teams to improve operational guest experiences.

Requirements

Candidates must have experience in hospitality roles such as front desk or guest relations and possess strong technical proficiency in Microsoft Office and data reporting tools. Excellent communication, analytical skills, and the ability to manage multiple projects in a fast-paced environment are essential.

Skills

Hospitality operations
Guest services
Online reputation management
Data analysis
Microsoft Office
Excel
Power Query
PowerBI
PowerPoint
Opera Cloud PMS
TravelClick GMS
Project management
Communication
Multitasking
Customer experience

Benefits

Health insurance
Dental insurance
Vision insurance
RRSP
Paid time off
Employee perks

Visa sponsorship

Not detected in the job text

Keywords

Loyalty programs
Guest feedback
Voice of customer
Online reputation
Listings management
Gift card support
Hospitality
Opera Cloud PMS
TravelClick GMS
GV360
iHotelier
Galaxy
Google listings
Data reporting
Scorecards
Metrics
Surveys
Project management
Administrative
Marketing

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