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Added 11 mins ago
TL
Diesel Technician - Heavy Duty Truck Services
TruckPro, LLC
Cambridge, ON
- Full-time
Company culture grounded in customer service and values its people
Added 11 mins ago
TL
Diesel Technician - Heavy Duty Truck Services
TruckPro, LLC
Cambridge, ON
- Full-time
Company culture grounded in customer service and values its people
Added 11 mins ago
KR
L3 Operations Engineer
KTek Resourcing
Canada
- Contract
Manage and execute the full lifecycle of the VCF environment, including advanced patching, upgrades, and component replacements using SDDC Manager.
Added 11 mins ago
RC
Dietitian
Retirement Concepts
Williams Lake, BC
- Contract
The Dietitian reports to the General Manager or designate and is responsible for the nutritional management of persons served within the community. This role ensures the highest clinical…
Added 11 mins ago
RC
Social Worker
Retirement Concepts
Williams Lake, BC
- $43,000 CAD / year
- Full-time
Reporting to the General Manager and/or designate, the Social Worker is responsible for the delivery of social work services to residents and their families in all Long Term Care and…
Added 11 mins ago
MG
Assistant Food and Beverage Manager
Magna Golf Club
Aurora, ON
- Full-time
Assist the F&B Manager in overseeing all aspects of the club's food and beverage operations, ensuring our exceptional service standards are maintained and member satisfaction.
Added 11 mins ago
RV
Senior Technical Product Manager- Virtualized Switchers
Ross Video
Ottawa, ON · Nepean, ON
- Full-time
The Sr. Technical Product Manager- Virtualized Switchers role is a hands-on technical product manager/software development leadership role responsible for leading and developing a team of…
Added 11 mins ago
ML
Kitchen Manager
MAPLE LEAF LOUNGE
Toronto, ON
- Full-time
Now, if you were to come on board as one of our Kitchen Manager’s, we’d ask you to do the following for us:
Added 11 mins ago
Q
Regional Marketing Manager – North America
QIMA
Montreal, QC
- Full-time
…the US market, and build marketing programs that connect our service expertise to commercial…
Added 26 mins ago
RO
Restaurant Shift Lead (MOD)
Resorts of the Canadian Rockies
Fernie, BC
- Full-time
…Cirque Restaurant, Fernie Alpine Resort, reporting to the Cirque Service Manager. The ideal candidate will be a confident leader who thrives in a fast-paced hospitality environment, leads…
Added 26 mins ago
C
Manager, Inventory Control
Cozey
Mont-Royal, QC
- Full-time
…combining innovation with a commitment to great value and customer service. As a fast-growing, online-first brand, our success is driven by a team that shares our passion for redefining the…
Added 26 mins ago
IH
Manager | Clinical Operations
Interior Health Authority
Penticton, BC
- Full-time
Interior Health is looking for a term specific full-time Manager, Clinical Operations to support the South Okanagan Home Health, Rural Areas. This term will be until October 31, 2027 or…
Added 26 mins ago
SC
Department Manager, Clothing, Chinook Womens
Sport Chek
Calgary, AB
- Full-time
As a Department Sales Manager of Clothing, you have a passion for sports and live an active lifestyle.
Added 26 mins ago
LH
Program Resource Worker
Lookout Housing and Health
North Vancouver, BC
- Internship
The Program Resource Worker (PRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 26 mins ago
L&
Account Services Representative
Long & McQuade Musical Instruments
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Provide regular status reports to the Store Manager
Added 26 mins ago
WF
Whole Body Team Leader (Body Care, Makeup, Vitamins, Nutrition Department Manager)
Whole Foods Market
Ottawa, ON
- Full-time
…company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard…
Added 26 mins ago
SG
Assurance - Intermediate Associate, Accounting & Assurance
Segal GCSE LLP
Toronto, ON
- Full-time
…environment, with a focus on providing best in class client…
Added 26 mins ago
LH
Outreach Worker
Lookout Housing and Health
North Vancouver, BC
- Full-time
The Outreach Worker reports to the Designated Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of…
Added 40 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Shelburne, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 40 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Vaughan, ON
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 40 mins ago
W
(CAN) Consumables Associate
Walmart
Kamloops, BC
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 40 mins ago
FS
Supervisor Route
First Student
Edmonton, AB
- Full-time
The Route Supervisor is responsible for overseeing and coordinating daily school transportation operations to ensure safe, efficient, and reliable service.
Added 40 mins ago
C
Deli Clerk-13th Ave Food Store
Co-op
Medicine Hat, AB
- Part-time
Reporting to the Deli Manager, this position is responsible for preparing a variety of deli foods: including meats, salads, pizzas, and sandwiches - while delivering an exceptional customer…
Added 56 mins ago
CC
Community Navigator
CMHA Calgary
Calgary, AB
- Other
REPORTS TO: Senior Manager - Community Programs
Added 56 mins ago
IT
Service Manager
Inland Truck & Equipment
Burnaby, BC
- Full-time
The Service Manager is a part of the dealership leadership team and will be responsible for running an efficient and profitable service department through productive staffing, customer…

Northland Properties

Loyalty & Guest Feedback Coordinator

Vancouver, BC, Canada

COMPENSATION RANGE: $60,000-70,000 · Full-time

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Job details

Pay: COMPENSATION RANGE: $60,000-70,000
Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

EMPLOYER: Northland Properties Corporation (NPC)
LOCATION: Support Centre, Vancouver, BC
EMPLOYMENT TYPE: Full Time
COMPENSATION RANGE: $60,000-70,000
BENEFITS: Health/Dental/Vision, RRSP, Paid Time Off, Employee Perks

The Role:

Northland Properties is seeking a detail-orientated and tech-savvy Marketing Specialist to join our dynamic Shared Services Marketing team. This unique role supports the overall strategy and execution of voice of customer, guest feedback, loyalty, online reputation, listings management and gift card support across multiple hotel and restaurant brands.

The ideal candidate will bring a strong background in hospitality operations, particularly in reservations and guest services, combined with a high level of comfort working within online reputation dashboards, location listings, reporting platforms, and mobile/desktop admin tools. Proficiency in Microsoft Office, Excel (including Power Query), PowerBI and PowerPoint is essential. Experience with systems such as Opera Cloud PMS, Reporting & Analytics, TravelClick GMS, GV360, iHotelier, Galaxy and Google listings is a significant asset.

Success in this position requires strong analytical skills, organizational ability, and attention to detail, as well as excellent communication and multitasking capabilities. The successful candidate must be able to manage multiple projects across various platforms while supporting the integration of voice of customer, guest feedback and online reputation data into broader marketing efforts, including weekly, monthly, quarterly, yearly and ad hoc reporting. We’re looking for someone who is adaptable, comfortable working flexible hours, and eager to contribute new ideas within an evolving and fast-paced hospitality environment.

Key Responsibilities:

Provide support to current and legacy hotel & restaurant loyalty program members.
Assist with projects that enhance our Voice of Customer Strategy, including operational improvements and future product development.
Collaborate closely with the Senior Manager, Loyalty & Guest Feedback, to create and maintain documentation related to voice of customer and online reputation initiatives.
Interact with guests and hotel/restaurant management to address and resolve issues promptly and professionally, closing the loop.
Analyze guest feedback data through scorecards, metrics & surveys.
Manage follow-ups on guest feedback, including issuing letters, certificates, gift cards and administrative updates to profiles and points.
Work in coordination with hotel/restaurant Guest Services and Marketing teams.
Support departmental projects and development related to hotel/restaurant systems.

Qualifications & Skills:

Hospitality Background: Minimum experience in a call center, front desk, guest relations, guest feedback, or back-office administrative roles within hotels or hospitality organizations.
Technical Proficiency: Strong skills in Microsoft Office, Excel (including Power Query),PowerPoint, PowerBI, and Oracle Reporting. Experience with Opera Cloud PMS, Reporting & Analytics, TravelClick GMS, GV360, iHotelier, Galaxy platforms is a strong asset.
Analytical & Reporting Skills: High attention to detail with proven ability to analyze data, generate reports & PPT decks (weekly, monthly, quarterly, yearly, ad hoc), and evaluate program performance using metrics, scorecards and surveys.
Project Management & Innovation: Demonstrated experience in developing, supporting, and measuring special projects related to voice of customer. Skilled in managing multiple, diverse initiatives simultaneously with strong time management and organizational skills. Proactive in bringing forward innovative ideas to improve processes and enhance customer experience.
Cross-functional Collaboration: Ability to effectively lead and participate in cross-functional initiatives, working with internal departments and external partners across various organizational levels, including senior management, operational teams, and marketing stakeholders.
Communication & Interpersonal Skills: Strong written and verbal communication skills with the ability to influence, present ideas clearly, and collaborate across teams and brands. Excellent interpersonal skills to build and maintain productive working relationships.
Customer-Centric Mindset: Experience working with Voice of Customer programs and a demonstrated passion for improving guest experience through feedback.
Flexibility & Adaptability: Comfortable working in a fast-paced, evolving environment with flexible hours, multiple systems, and mobile/desktop platforms.
Languages: Fluency in written and spoken English is required. Bilingualism in French and/or Spanish is considered an asset.

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email humanresources@northland.ca. NPC takes seriously its obligations under the Human Rights Code

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More about this job

Responsibilities

The coordinator will manage guest feedback, loyalty programs, and online reputation across multiple hotel and restaurant brands. They will also analyze performance metrics and collaborate with internal teams to improve operational guest experiences.

Requirements

Candidates must have experience in hospitality roles such as front desk or guest relations and possess strong technical proficiency in Microsoft Office and data reporting tools. Excellent communication, analytical skills, and the ability to manage multiple projects in a fast-paced environment are essential.

Skills

Hospitality operations
Guest services
Online reputation management
Data analysis
Microsoft Office
Excel
Power Query
PowerBI
PowerPoint
Opera Cloud PMS
TravelClick GMS
Project management
Communication
Multitasking
Customer experience

Benefits

Health insurance
Dental insurance
Vision insurance
RRSP
Paid time off
Employee perks

Visa sponsorship

Not detected in the job text

Keywords

Loyalty programs
Guest feedback
Voice of customer
Online reputation
Listings management
Gift card support
Hospitality
Opera Cloud PMS
TravelClick GMS
GV360
iHotelier
Galaxy
Google listings
Data reporting
Scorecards
Metrics
Surveys
Project management
Administrative
Marketing

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