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Added 13 mins ago
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Associate Principal Engineer -- Infor M3 Supply Chain Functional Solution Architect
Nagarro
Brampton, ON
- Full-time
Design Governance and Customization Control Co-lead the ERP Design Authority with ERP Technical Architecture and other Functional Solution Architects.
Added 13 mins ago
RM
Payroll Specialist
Regional Municipality of Peel
Canada
- Other
Lead payroll reconciliation activities, ensuring the accuracy and integrity of payroll funding, bank reconciliations, General Ledger postings, and payroll-related financial reporting.
Added 28 mins ago
X
Senior Engineer - Enterprise Platforms
Xero
Vancouver, BC
- Full-time
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Added 28 mins ago
UP
QMS, Investigations & CAPA SME
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Toronto, ON
- Contract
Perform independent reviews of deviations and OOS; lead scientific root-cause and product-impact assessments
Added 28 mins ago
VC
Estimator
VINCI Construction
Vancouver, BC
- Full-time
…and design-build formats. This position may also act as the Technical Lead on Design-Build Projects, and if successful, act as Project Manager throughout project…
Added 28 mins ago
Senior Software Developer
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Lead migration work: breaking monolithic components into loosely coupled services without compromising reliability.
Added 28 mins ago
PLANT MANAGER
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Lead the operational integration of new technologies with technical and project teams; ensure safe start-up, training, updated procedures and maintenance readiness;
Added 28 mins ago
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Materials Management Coordinator, Supply Chain
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Newmarket, ON · Southlake Health
- Full-time
The successful candidate will bring strong leadership, technical expertise, and healthcare supply chain experience, with the ability to manage staff, systems, inventory, and operational…
Added 28 mins ago
CO
Job ID #32315: Supervisor, Cybersecurity
City of Hamilton
Hamilton, ON
- Full-time
…controls and coordinate remediation and secure recovery. May lead security workstreams or participate in projects, escalating policy, risk and resource decisions to the Manager,…
Added 28 mins ago
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Job ID #32314: Supervisor, IT Infrastructure
City of Hamilton
Hamilton, ON
- Full-time
…collaboration and cloud services. Ensures changes meet approved technical and security…
Added 28 mins ago
CO
Job ID #32296: Manager, IT Infrastructure
City of Hamilton
Hamilton, ON
- Full-time
…designs, operating procedures, configuration requirements and technical controls that support secure, reliable and sustainable…
Added 28 mins ago
CO
Job ID #32295: Manager, Cybersecurity
City of Hamilton
Hamilton, ON
- Full-time
Establishes security architecture principles and control requirements with architects and technical owners, covering identity, networks, endpoints, applications, cloud services and…
Added 28 mins ago
CO
Job ID #32316: Senior Business Process Analyst
City of Hamilton
Hamilton, ON
- Full-time
…system investments, support new technology implementations, and lead requirements gathering and process design for medium- to large-scale projects across multiple functional…
Added 43 mins ago
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Senior Project Engineer
WSP
Calgary, AB
- Full-time
Lead and coordinate multidisciplinary engineering activities for natural gas compressor station and related energy infrastructure projects, driving quality, schedule, cost, and technical…
Added 43 mins ago
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Senior Financial Crime Risk Investigator - Ministerial Directives and Sanctions
TD
Toronto, ON
- Full-time
Lead work stream by acting as a project lead for large or complex projects/initiatives in accordance with project management methodologies
Added 58 mins ago
A
Digital Product Designer [AQ-24378]
Aquent
Toronto, ON
- Contract
…set new benchmarks for the industry. This is your chance to lead with design, transform complex financial processes into elegant solutions, and significantly contribute to a platform that…
Added 58 mins ago
Q
Director of Product Development- Glass Hardware
Quikr
Vancouver, BC
- Full-time
This person will lead hardware products across the full lifecycle, from product requirements and engineering development through validation, industrialization, mass production, launch, and…
Added 58 mins ago
AI
Account Manager-Retail New Truck Sales
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Hamilton, ON
- Full-time
Added 58 mins ago
AI
Account Manager-Retail New Truck Sales
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Guelph, ON
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Added 58 mins ago
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Lighting & AV Systems Designer (CAD, DMX, Pixel) - Remote Canada
Green LED Lighting Solutions
Remote, Canada
- $70,000 to $85,000 CAD / year
- Full-time
- Remote
- Produce the design package from our design lead's markups: wiring and single-line diagrams, fixture and cable layouts, controller and addressing schedules, pathway and assembly drawings,…
Added 58 mins ago
Surveyor - MEC & Existing Ship Surveys
Lloyds Register
Halifax, NS
Proficiency in technical and commercial management, such as project management and process management.
Added 1 hour ago
Landing Gear and Brake Systems Integrator - Aerospace
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Montreal, QC
Added 1 hour ago
Facilities Project Manager
Give and Go Prepared Foods
Toronto, ON
Give & Go Prepared Foods is seeking a Facilities Project Manager to lead corporate facilities maintenance engineering across our manufacturing, storage, and office locations.
Added 1 hour ago
Senior Electrical Manager
Give and Go Prepared Foods
Toronto, ON
Give & Go Prepared Foods is seeking an experienced Senior Manager, Electrical to provide strategic and technical leadership for electrical infrastructure, power distribution, industrial…
Added 1 hour ago
J
Principal Platform Product Manager - Billing & Authentication
Jobgether
Canada
- $148,782 to $185,977 USD / year
- Full-time
The ideal candidate combines deep subscription billing expertise with strong technical judgment, strategic thinking, and the ability to lead complex platform initiatives across multiple…

Northland Properties

Loyalty & Guest Feedback Coordinator

Vancouver, BC, Canada

COMPENSATION RANGE: $60,000-70,000 · Full-time

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Job details

Pay: COMPENSATION RANGE: $60,000-70,000
Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

EMPLOYER: Northland Properties Corporation (NPC)
LOCATION: Support Centre, Vancouver, BC
EMPLOYMENT TYPE: Full Time
COMPENSATION RANGE: $60,000-70,000
BENEFITS: Health/Dental/Vision, RRSP, Paid Time Off, Employee Perks

The Role:

Northland Properties is seeking a detail-orientated and tech-savvy Marketing Specialist to join our dynamic Shared Services Marketing team. This unique role supports the overall strategy and execution of voice of customer, guest feedback, loyalty, online reputation, listings management and gift card support across multiple hotel and restaurant brands.

The ideal candidate will bring a strong background in hospitality operations, particularly in reservations and guest services, combined with a high level of comfort working within online reputation dashboards, location listings, reporting platforms, and mobile/desktop admin tools. Proficiency in Microsoft Office, Excel (including Power Query), PowerBI and PowerPoint is essential. Experience with systems such as Opera Cloud PMS, Reporting & Analytics, TravelClick GMS, GV360, iHotelier, Galaxy and Google listings is a significant asset.

Success in this position requires strong analytical skills, organizational ability, and attention to detail, as well as excellent communication and multitasking capabilities. The successful candidate must be able to manage multiple projects across various platforms while supporting the integration of voice of customer, guest feedback and online reputation data into broader marketing efforts, including weekly, monthly, quarterly, yearly and ad hoc reporting. We’re looking for someone who is adaptable, comfortable working flexible hours, and eager to contribute new ideas within an evolving and fast-paced hospitality environment.

Key Responsibilities:

Provide support to current and legacy hotel & restaurant loyalty program members.
Assist with projects that enhance our Voice of Customer Strategy, including operational improvements and future product development.
Collaborate closely with the Senior Manager, Loyalty & Guest Feedback, to create and maintain documentation related to voice of customer and online reputation initiatives.
Interact with guests and hotel/restaurant management to address and resolve issues promptly and professionally, closing the loop.
Analyze guest feedback data through scorecards, metrics & surveys.
Manage follow-ups on guest feedback, including issuing letters, certificates, gift cards and administrative updates to profiles and points.
Work in coordination with hotel/restaurant Guest Services and Marketing teams.
Support departmental projects and development related to hotel/restaurant systems.

Qualifications & Skills:

Hospitality Background: Minimum experience in a call center, front desk, guest relations, guest feedback, or back-office administrative roles within hotels or hospitality organizations.
Technical Proficiency: Strong skills in Microsoft Office, Excel (including Power Query),PowerPoint, PowerBI, and Oracle Reporting. Experience with Opera Cloud PMS, Reporting & Analytics, TravelClick GMS, GV360, iHotelier, Galaxy platforms is a strong asset.
Analytical & Reporting Skills: High attention to detail with proven ability to analyze data, generate reports & PPT decks (weekly, monthly, quarterly, yearly, ad hoc), and evaluate program performance using metrics, scorecards and surveys.
Project Management & Innovation: Demonstrated experience in developing, supporting, and measuring special projects related to voice of customer. Skilled in managing multiple, diverse initiatives simultaneously with strong time management and organizational skills. Proactive in bringing forward innovative ideas to improve processes and enhance customer experience.
Cross-functional Collaboration: Ability to effectively lead and participate in cross-functional initiatives, working with internal departments and external partners across various organizational levels, including senior management, operational teams, and marketing stakeholders.
Communication & Interpersonal Skills: Strong written and verbal communication skills with the ability to influence, present ideas clearly, and collaborate across teams and brands. Excellent interpersonal skills to build and maintain productive working relationships.
Customer-Centric Mindset: Experience working with Voice of Customer programs and a demonstrated passion for improving guest experience through feedback.
Flexibility & Adaptability: Comfortable working in a fast-paced, evolving environment with flexible hours, multiple systems, and mobile/desktop platforms.
Languages: Fluency in written and spoken English is required. Bilingualism in French and/or Spanish is considered an asset.

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email humanresources@northland.ca. NPC takes seriously its obligations under the Human Rights Code

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More about this job

Responsibilities

The coordinator will manage guest feedback, loyalty programs, and online reputation across multiple hotel and restaurant brands. They will also analyze performance metrics and collaborate with internal teams to improve operational guest experiences.

Requirements

Candidates must have experience in hospitality roles such as front desk or guest relations and possess strong technical proficiency in Microsoft Office and data reporting tools. Excellent communication, analytical skills, and the ability to manage multiple projects in a fast-paced environment are essential.

Skills

Hospitality operations
Guest services
Online reputation management
Data analysis
Microsoft Office
Excel
Power Query
PowerBI
PowerPoint
Opera Cloud PMS
TravelClick GMS
Project management
Communication
Multitasking
Customer experience

Benefits

Health insurance
Dental insurance
Vision insurance
RRSP
Paid time off
Employee perks

Visa sponsorship

Not detected in the job text

Keywords

Loyalty programs
Guest feedback
Voice of customer
Online reputation
Listings management
Gift card support
Hospitality
Opera Cloud PMS
TravelClick GMS
GV360
iHotelier
Galaxy
Google listings
Data reporting
Scorecards
Metrics
Surveys
Project management
Administrative
Marketing

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