Night Auditor

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

EMPLOYMENT TYPE:  Full Time

VACANCY STATUS: We are actively hiring for this position.

Sutton Place Hotel Toronto is an address deep-rooted in history-all within an exquisite, cosmopolitan environment and guaranteed to make an impact. Serving as a contemporary landmark on the iconic corner of King Street West and Blue Jays Way, our downtown Toronto, 118 room hotel, stands proud among the buzz of the Toronto Entertainment District.

The key to providing this exceptional service level is our team and we are currently considering candidates for the following position:

Night Audit Agent

Key Responsibilities

This is an overnight shift and begins at 11:00pm. The successful candidate will consistently provide a warm welcome and exceptional experiences to our guests in a prompt and courteous manner within the framework of hotel and departmental guidelines. Responsibilities will include (but are not limited to):

• Check-in and check-out services
• Answering guest inquiries, accommodating special requests and assisting in resolving and concerns or issues in person or via telephone
• Prepare, check, and correct room rate variances by conducting thorough audits
• Ensure wake-up calls are set for the morning to ensure accuracy & complete as required
• Runs the nightly processing sequence to reset systems for the next days' use
• Prepares and transmits credit card deposits
• Balance the rooms audit
• Keep team informed of all problems, emergencies and unusual matters of significance
• Adheres to all established credit and inventory control procedures
• Present statement of charges to departing guests and receive payment
• Identify and record special billing instructions and notify Accounting
• Minimize loss of revenue by adhering to all established credit and inventory control procedures
• Ensure the security of keys, company and guest information
• Report unsafe work conditions, areas requiring repair or suspicious persons
• Must be able to assist with parking and retrieving of guest vehicles if required
• Assisting with emergency response as required

Qualifications:

• This is an excellent opportunity for an energetic, self-motivated, team-oriented individual, with a minimum 2 years previous customer service experience.
• 1 year's previous guest service/front desk or accounting experience is required
• Previous professional experience requiring the use of a computer is required
• Strong knowledge of computer systems required, OPERA (or similar) and additional languages are an asset.
• A valid driver's license with clean drivers abstract; the ability to drive manual (standard) vehicles is an asset.
• Proven, exceptional guest service and communication (both verbal and written) skills
• Strong attention to detail and problem-solving abilities
• Position requires continuous standing and walking throughout the shift.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

BENEFITS

• Rewards, Recognition, Team Events & Milestone Awards
• Team Member and Friends & Family Hotel Discounts
• Restaurant Dining Discounts- Moxies, CHOP, Denny’s and more!
• Discounts at Grouse Mountain & Revelstoke Mountain Resort
• Career Development, Training & Internal Promotion Opportunities
• Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
• Employee Referral Bonus Program
• RRSP Matching Program
• Extended Health, Dental, Vision & Life Insurance
• Complimentary Hotel Stays
• Tuition Credit Program
• Supportive, Inclusive Workplace Culture

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/. 

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

Sandman Hotel Group uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email AODA_Hotels@northland.ca. Sandman Hotel Group takes seriously its obligations under the Human Rights Code. All interviewed Candidates will be notified within 45 days of application whether a hiring decision has been made.