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Added 12 mins ago
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Northland Properties

STHS 26/27 - Reservations Specialist

Revelstoke, BC, Canada

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Job details

Apply by: Nov 7, 2026
Posting language: English
Posted: Jul 20, 2026

Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

POSITION: Reservations Specialist

REPORTING TO: Reservations Manager, Reservations Assistant Manager, Reservations Team Lead

JOB SUMMARY:

Under the general direction of the Reservations Manager/Assistant Manager/Team Lead, the Reservations Specialist will handle STHS clients’ heli ski package reservations, including but not limited to: taking them through the booking process, assisting with guest service while they are in-house, and following up after their package is complete.

Depending on operational needs, there may be opportunities for this role to grow into a Team Lead position and/or continue as year-round employment.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

To fully understand and promote STHS heli ski products with potential clients. The Reservations Specialist is expected to understand and book all types of products; Day Heli and Multiday Packages.

Maintain professional communications with all clients and wholesale agents in a timely fashion by phone and email.
Coordinate booking inquiries, ensuring all registration requirements and documentation are fulfilled. This includes but is not limited to email communications, invoicing for trips, and payment receipts.
Ensure the onsite elements of STHS skiing programs are efficiently coordinated (i.e. food & beverage, transportation, accommodation requirements, daily logistics) and communicated as needed to both clients and STHS staff.
Auditing bookings & filing paperwork ensuring thorough attention to detail.
Maintain a safety conscious workplace, adhering to company health and safety policies and procedures. Includes involvement in emergency response plans if required.
Always conduct yourself professionally as an ambassador of Selkirk Tangiers Heli Skiing.
Duties in other departments such as Guest Services, Admin & Dispatch as required.

ABILITIES REQUIRED

Mature, enthusiastic, guest service & sales-oriented individual
Excellent English verbal and written communication required
Reservations experience required
Heli skiing or backcountry skiing-related work experience an asset
Ability to speak other languages (German, French, or Spanish particularly) an asset
Full participation throughout the winter season - unfortunately, we cannot accommodate extended absences or significant time away between December-early April
The ability to multi-task and prioritize projects within deadlines
Excellence in the ability to communicate verbally and in writing with respect to selling
Strong organizational skills and attention to detail
Ability to work with composure in a fast-paced environment
Experience using RTP sales software an asset
Extensive knowledge of Microsoft Office and Windows-based applications

PERKS

Season pass for Revelstoke Mountain Resort
Heli skiing! Dependent on available seats and ability level
Family & friends discounts on lift tickets at Revelstoke Mountain Resort
Family & friends discounts on heli skiing seats (dependent on availability & ability level)
Discounts at our partner hotels: Sutton Place Hotels & Sandman Hotel across Canada
Family & friends discounts at our partner hotels
Discounts on food at the Coast Hillcrest Hotel while on shift
Discounts on retail items in the STHS retail store
Pro deals for certain partner retail brands

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Policies and guidelines of the organization that apply to your position will be outlined when you report to work.

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.

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More about this job

Responsibilities

The Reservations Specialist manages heli ski package bookings, including the full reservation process, invoicing, and payment processing. They also coordinate onsite logistics such as food, beverage, transportation, and accommodation to ensure a seamless guest experience.

Requirements

Candidates must have previous reservations experience and excellent verbal and written communication skills in English. Strong organizational abilities, attention to detail, and the capacity to work in a fast-paced environment are essential for this role.

Skills

Reservations management
Guest service
Sales
Communication
Invoicing
Data entry
Multi-tasking
Organizational skills
Attention to detail
Microsoft Office
Windows applications
RTP sales software
Heli skiing knowledge
Backcountry skiing knowledge

Benefits

Season pass for Revelstoke Mountain Resort
Heli skiing
Family and friends discounts on lift tickets
Family and friends discounts on heli skiing seats
Discounts at partner hotels
Discounts on food
Discounts on retail items
Pro deals for partner retail brands

Visa sponsorship

Not detected in the job text

Keywords

Reservations
Heli skiing
Hospitality
Guest services
Sales
Invoicing
Logistics
RTP sales software
Microsoft Office
Windows
Backcountry skiing
Customer support
Administration
Dispatch
Revelstoke Mountain Resort
Tourism

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