Application & Technical Support - Burnaby

NORTHSIX is partnering with an established international business with a growing operation in Vancouver. The business is in the final stages of a Microsoft Dynamics 365 Business Central implementation, with go-live scheduled for February. This is an opportunity to join at a pivotal time, supporting user testing, go-live, and the system beyond it.

The role

Reporting to the onsite General Manager, and working closely with the Support Team Leader based in Australia, you will be the local point of contact for application and technical support across a small Vancouver team

• Support user acceptance testing ahead of go-live, then help users settle into the new system
• Provide first-line support for Business Central, troubleshooting user issues and assisting with sales and purchase order processing
• Build, maintain and troubleshoot reports in Business Central and Excel, using Power BI where needed
• Manage workflows, user permissions and access, including Active Directory accounts
• Support warehouse system users and resolve issues as they come up
• Log, triage and resolve support tickets within agreed timeframes
• Provide general IT support, including PC and laptop setup, printers, network connectivity and Remote Desktop environments
• Document issues, fixes and processes to build the team's knowledge base
• Escalate complex issues to the Australian support team, with your afternoon overlapping their morning

About you

• Business Central experience is strongly preferred, ideally gained through a project or implementation role
• Candidates from a general IT support background are also encouraged to apply. The business will provide the tools and training to get you up to speed on Business Central
• Experience with workflows, permissions and reporting. Power BI is an advantage
• Comfortable troubleshooting hardware, software, networking and printer issues
• Works through problems methodically and documents them accurately
• Communicates clearly with users across the warehouse and office, and asks questions when something is unclear
• Picks up new systems quickly
• Full working rights in Canada and able to commute to the Vancouver office daily

Benefits

• $70,000 - $75,000 CAD
• Monday to Friday, 8:30am to 4:30pm, fully office-based
• Be part of a Business Central go-live and help shape how the system is used from day one
• Further support from an experienced team in Australia
• Variety across application support, systems and general IT

Apply now

If this sounds like your next opportunity, apply today or reach out for a confidential discussion.