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Added 3 hours ago
Casual Tenant Support Worker | White Road Supportive Housing | Duncan
Connective
Duncan, BC
Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
Added 6 hours ago
General Manager - The Sutton Place Hotel, Revelstoke Mountain Resort
Northland Properties
Revelstoke, BC
The General Manager at Sutton Place Hotel is responsible for leading and overseeing all key operational departments, including Rooms Division, Maintenance and Strata Owner Relations. This…
Added 7 hours ago
Job Fair October 2026 - Housing Support Worker
Neighbours Community Homes
Toronto, ON
…approach. The Housing Support Worker reports to the Housing Support Manager and works collaboratively with a multi-disciplinary team with staff from the Property Services and Finance…
Added 7 hours ago
Job fair October 2026 - Program Worker
Neighbours Community Homes
Toronto, ON
Experience working with documentation databases and systems such as Yardi (property management financial system) or similar applications, Pirouette, OCANs, and other client management…
Added 7 hours ago
Job Fair October 2026 - Property Services Administrator
Neighbours Community Homes
Canada
The Administrator works as part of the Property Services team to ensure that the department operates efficiently and effectively by performing administrative and organizational duties,…
Added 7 hours ago
Job Fair October 2026 - Maintenance Worker
Neighbours Community Homes
Canada
…and in a manner that keeps the Maintenance Coordinator and Manager Property Services well-informed at all…
Added 8 hours ago
Housing Support Worker
Neighbours Community Homes
Toronto, ON
…approach. The Housing Support Worker reports to the Housing Support Manager and works collaboratively with a multi-disciplinary team with staff from the Property Services and Finance…
Added 8 hours ago
Program Worker
Neighbours Community Homes
Toronto, ON
Experience working with documentation databases and systems such as Yardi (property management financial system) or similar applications, Pirouette, OCANs, and other client management…
Added 8 hours ago
Maintenance Worker
Neighbours Community Homes
Toronto, ON
…and in a manner that keeps the Maintenance Coordinator and Manager Property Services well-informed at all…
Added 9 hours ago
Product Manager
CGI
Toronto, ON
Full-time
This individual contributor role combines hands-on product management with strategic planning and stakeholder engagement across customers, business, operations, and technology teams.
Added 9 hours ago
Senior Procurement Analyst - Property Management
Brandt Group of Companies
Regina, SK
Full-time
Support utilities management by maintaining basic knowledge of electricity, gas, and water supply requirements assisting in vendor coordination and cost monitoring.
Added 9 hours ago
Operations Supervisor
QuadReal Property Group
AB · Edmonton, AB
Full-time
QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion.…
Added 10 hours ago
Manager, Budget & Financial Planning
City of Fort Saskatchewan
Fort Saskatchewan, AB
Full-time
Reporting to the Chief Financial Officer, the Manager, Budget & Financial Planning provides overall budget oversight and leads the development of the City’s annual operating and capital…
Added 10 hours ago
Assistant Property Manager/Community Manager-Temporary Full-Time
OLD OAK PROPERTIES
London, ON
$55,000 to $60,000 CAD / year
Full-time · Temporary
Title: Assistant Property Manager/Community Manager
Added 10 hours ago
Institute and Graduate Administrator
Carleton University
Ottawa, ON
Other
Reporting to the Director, Institute of Data Science, the incumbent is responsible for the effective and efficient administration and coordination of the Institute’s academic,…
Added 10 hours ago
Leasing Manager
Centurion Associates Inc
Calgary, AB
Full-time
Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced…
Added 10 hours ago
Resident Manager (6 month contract)
Centurion Associates Inc
Kitchener, ON
Contract
Reporting to the Senior Property Manager, the Resident Manager is responsible for the professional management, administration and leasing of a Centurion apartment community.
Added 10 hours ago
Leasing Manager
Centurion Associates Inc
AB · Edmonton, AB
Full-time
Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced…
Added 10 hours ago
Maintenance worker
The Salvation Army in Canada
Toronto, ON
Full-time
Perform any related duties as required by Property Manager
Added 10 hours ago
Food and Beverage Operations Manager
Marriott International
Halifax, NS
Full-time
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the…
Added 12 hours ago
Coordinator, Integrated Protection Services Operations
Provincial Health Services Authority
Vancouver, BC
Full-time
The Coordinator, Integrated Protection Services (IPS) Operations, is responsible for the day to day management of protection and security operations within an assigned IPS portfolio.…
Added 12 hours ago
Property Representative 2 (NCTL Projects)
BC Hydro
Vancouver, BC
Full-time
…identifying risk issues; liaising or negotiating with realtors, property owners, consultants, lawyers, government officials and others; identifying design, engineering, financial and…
Added 12 hours ago
Assistant Property Manager (Part - Time)
Colliers International
Halifax, NS
As an Assistant Property Manager, you will support the management of commercial properties across various asset classes, including office and retail. Your responsibilities will span…
Added 12 hours ago
Night Auditor
Westmont Hospitality Group
Ottawa, ON
$23.69 CAD / hour
Part-time
Reports any unusual occurrences or requests to the manager or assistant manager.
Added 12 hours ago
Office Administrator - Power Services
Graham
Coquitlam, BC
Full-time
Reporting to the Commercial Business Manager, the Office Administrator is responsible for providing support in office operations/facilities, as well as for carrying out general…

Northview Residential REIT

Customer Service Coordinator

Yellowknife, NT, Canada

Job type: Full-time
Posting language: English
Posted: Jul 15, 2026

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Original job description

At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. We are proud to live, work, and play in the neighborhoods we serve, next to our residents, hotel guests, and commercial tenants across Canada.

We are looking for a Customer Service Coordinator to join our Residential team in Yellowknife, NT. Reporting to the Regional Manager, this is a key customer service position within Northview's regions as they are tasked with building and maintaining relationships with our Residents, assisting in the effective and efficient retention of existing Residents, and ensuring that Resident issues are handled in a timely and professional manner. This role is pivotal in Northview being able to deliver value to its unitholders.

Responsibilities:

Setting high customer service standards & ensuring positive resident relations and resident satisfaction
Makes recommendations for improving levels of Customer Service (including Street to Suite)
Ensuring adequate inventory and usage of Resident communication supplies
Appropriately handle current resident inquiries, calls, and emails in a timely manner
Depending on the Region, review and or complete move-in and move-out reports and inspections
Compiling spreadsheets and or generating reports of upcoming lease expiries and generating the necessary renewal documents
Review market rents (in consultation with the Leasing Agent) and discuss adjustments to NPR Rents with the Regional Manager
Conduct Customer Satisfaction surveys to inbound and outbound Residents
Updating Resident database (Yardi)
Update and maintain the accuracy of information on resident files and lease documentation
Implement and manage the resident relation plan and provide suggestions on cost-effectively enhancing Resident Relations
Ensure service of documents and annual inspections are dealt with as per NPR policies and local Residential Tenancy Act
Following up on or inputting Resident Retention-related work orders
Dealing with evictions and tenancy board filings, and attendance at tenancy board hearings as required
Backup to Leasing Agent and or Property Administrator as needed
Other Resident and customer service-related duties as assigned by the Regional Manager

Qualifications:

Have a professional appearance, pleasant demeanor, and positive attitude
Proven experience in successfully dealing with and resolving conflict
Previous experience in Customer Service and performing administrative functions
Have a valid driver's license
Be willing and able to work irregular hours including evenings and weekends
Possess excellent English communication skills
Be highly organized, and capable of meeting deadlines in a busy and high-pressure environment

Benefits:

Competitive pay
Extended health care including medical, dental, and vision coverage
Life insurance, drug coverage, and wellness programs
Discounts on rent at Northview properties
Vacation Travel Assistance for Northern employees

If your background matches the qualifications listed above and you are looking for an opportunity to make a difference in the communities we serve, please submit your resume in confidence. Please note, only those candidates chosen to continue through the selection process will be contacted. Northview welcomes and encourages applications from people with disabilities.

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More about this job

Responsibilities

The Customer Service Coordinator is responsible for building and maintaining positive relationships with residents while ensuring efficient property operations and retention. Key duties include handling inquiries, managing lease documentation, conducting inspections, and resolving resident issues in compliance with local regulations.

Requirements

Candidates must possess strong customer service and administrative experience, along with excellent English communication skills and a professional demeanor. A valid driver's license is required, and the role demands the flexibility to work irregular hours, including evenings and weekends.

Skills

Customer service
Conflict resolution
Administrative support
Communication skills
Organization
Time management
Reporting
Data entry
Lease administration
Property management
Yardi
Inspection
Relationship management
Problem solving

Benefits

Extended health care
Medical coverage
Dental coverage
Vision coverage
Life insurance
Drug coverage
Wellness programs
Rent discounts
Vacation travel assistance

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Residential
Property Management
Leasing
Yardi
Tenancy Board
Inspections
Resident Relations
Administrative
Conflict Resolution
Reporting
Lease Expiries
Market Rents
Work Orders
Evictions
Communication
Organization

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