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Added 2 mins ago
Licensed Practical Nurse - L4 Geriatric Assessment and Rehab - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Directly accountable to the Manager of Health Services/Resident Care, the Licensed Practical Nurse (LPN) provides professional practical nursing services to designated patients/residents…
Added 2 mins ago
Administrative Secretary 2 - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Manager, Facility and Support Services or Manager, the incumbent provides general administrative support for Community Health programs. This includes:…
Added 2 mins ago
Branch Manager
HUB International
Kamloops, BC
Full-time
As a Branch Manager, you are the local community leader, motivating and coaching your team to create a memorable experience for clients as well as driving the business forward through your…
Added 2 mins ago
Specialist, Lending Administration (6-Month Contract)
Vancity
Vancouver, BC
Full-time
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Added 16 mins ago
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Territory Manager
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Admissions Officer, Office of the Registrar
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Calgary, AB
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Provide project status updates to the Partner in Charge or Project Manager.
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Procurement Category Manager - Store Development & Facilities
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…our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that…
Added 17 mins ago
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…arrangements, a great pension and benefits package, as well as programs to foster innovation and…
Added 17 mins ago
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Well-being support programs and virtual medical visits
Added 17 mins ago
Quality Technician 1
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Well-being support programs and virtual medical visits
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Financial Consultant, 6-month Term
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Works with Branch Manager to develop relationships with centers of influence in the community
Added 17 mins ago
Budtender
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Added 17 mins ago
GARAGE - Assistant Manager - Yorkdale Shopping Centre
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Toronto, ON · North York, Ontario
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…everyone can feel fearless. With stores across North America and a community that’s always growing, we’re looking for team players who want to make their mark. If you’re ready to bring the…
Added 17 mins ago
Senior HR Manager
Elmira District Community Living
Elmira, ON
Full-time
Make a difference at EDCL. Founded more than 60 years ago, Elmira District Community Living is a mission-driven, non-profit organization providing supports and services to people with…
Added 17 mins ago
Senior Bridge Engineer, Project Manager
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Vancouver, BC
Full-time
GFT is seeking a Senior Bridge Engineer, Project Manager to join our Practice or CBG Team in Vancouver! This role follows a hybrid work model, requiring regular attendance at our Vancouver…
Added 17 mins ago
assistant store manager, West Island, Qc
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…and build a meeting place that cares for customers in their community. These fundamentals will drive the success of partners who want a career in store…
Added 17 mins ago
Senior Environmental Scientist
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Senior Environmental Scientist/Project Manager - Mine Remediation, Western Canada
Added 31 mins ago
Front End - Supervisor Full Time
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Victoria, BC
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Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community.
Added 31 mins ago
Full Time Meat Cutter - Temporary with the possibility of becoming permanent
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Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community.
Added 31 mins ago
Manager, Health, Safety and Wellness
Altis
Toronto, ON
$80,000 to $95,000 CAD / year
Contract
…organization, is seeking a collaborative and people-focused Manager, Health, Safety and Wellness to lead programs that enhance employee well-being, workplace safety, and organizational…
Added 31 mins ago
Meat Manager
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The Meat Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 31 mins ago
Administration & Systems - Manager Administration
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Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community.
Added 31 mins ago
Specialist, Lending Administration (6-Month Contract)
Vancity
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This is a Full-time, Temporary role based at our Vancity head office and will report directly to the Team Manager, Operations and Small Business. While this position provides a hybrid work…

Northview Residential REIT

Customer Service Coordinator

Yellowknife, NT, Canada

Job type: Full-time
Posting language: English
Posted: Jul 15, 2026

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Original job description

At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. We are proud to live, work, and play in the neighborhoods we serve, next to our residents, hotel guests, and commercial tenants across Canada.

We are looking for a Customer Service Coordinator to join our Residential team in Yellowknife, NT. Reporting to the Regional Manager, this is a key customer service position within Northview's regions as they are tasked with building and maintaining relationships with our Residents, assisting in the effective and efficient retention of existing Residents, and ensuring that Resident issues are handled in a timely and professional manner. This role is pivotal in Northview being able to deliver value to its unitholders.

Responsibilities:

Setting high customer service standards & ensuring positive resident relations and resident satisfaction
Makes recommendations for improving levels of Customer Service (including Street to Suite)
Ensuring adequate inventory and usage of Resident communication supplies
Appropriately handle current resident inquiries, calls, and emails in a timely manner
Depending on the Region, review and or complete move-in and move-out reports and inspections
Compiling spreadsheets and or generating reports of upcoming lease expiries and generating the necessary renewal documents
Review market rents (in consultation with the Leasing Agent) and discuss adjustments to NPR Rents with the Regional Manager
Conduct Customer Satisfaction surveys to inbound and outbound Residents
Updating Resident database (Yardi)
Update and maintain the accuracy of information on resident files and lease documentation
Implement and manage the resident relation plan and provide suggestions on cost-effectively enhancing Resident Relations
Ensure service of documents and annual inspections are dealt with as per NPR policies and local Residential Tenancy Act
Following up on or inputting Resident Retention-related work orders
Dealing with evictions and tenancy board filings, and attendance at tenancy board hearings as required
Backup to Leasing Agent and or Property Administrator as needed
Other Resident and customer service-related duties as assigned by the Regional Manager

Qualifications:

Have a professional appearance, pleasant demeanor, and positive attitude
Proven experience in successfully dealing with and resolving conflict
Previous experience in Customer Service and performing administrative functions
Have a valid driver's license
Be willing and able to work irregular hours including evenings and weekends
Possess excellent English communication skills
Be highly organized, and capable of meeting deadlines in a busy and high-pressure environment

Benefits:

Competitive pay
Extended health care including medical, dental, and vision coverage
Life insurance, drug coverage, and wellness programs
Discounts on rent at Northview properties
Vacation Travel Assistance for Northern employees

If your background matches the qualifications listed above and you are looking for an opportunity to make a difference in the communities we serve, please submit your resume in confidence. Please note, only those candidates chosen to continue through the selection process will be contacted. Northview welcomes and encourages applications from people with disabilities.

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More about this job

Responsibilities

The Customer Service Coordinator is responsible for building and maintaining positive relationships with residents while ensuring efficient property operations and retention. Key duties include handling inquiries, managing lease documentation, conducting inspections, and resolving resident issues in compliance with local regulations.

Requirements

Candidates must possess strong customer service and administrative experience, along with excellent English communication skills and a professional demeanor. A valid driver's license is required, and the role demands the flexibility to work irregular hours, including evenings and weekends.

Skills

Customer service
Conflict resolution
Administrative support
Communication skills
Organization
Time management
Reporting
Data entry
Lease administration
Property management
Yardi
Inspection
Relationship management
Problem solving

Benefits

Extended health care
Medical coverage
Dental coverage
Vision coverage
Life insurance
Drug coverage
Wellness programs
Rent discounts
Vacation travel assistance

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Residential
Property Management
Leasing
Yardi
Tenancy Board
Inspections
Resident Relations
Administrative
Conflict Resolution
Reporting
Lease Expiries
Market Rents
Work Orders
Evictions
Communication
Organization

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