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Added 12 mins ago
C
Partner Program Product Manager
Cohesity
Canada
- Full-time
Manage third-party content and production vendors as needed to support program delivery timelines.
Added 12 mins ago
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1835 - Senior Director - Global Delivery Lead - Data Retention
Amyantek
Toronto, ON
- Contract
Demonstrated success building and running a large program office with multiple project managers, workstreams, delivery partners and senior sponsors.
Added 12 mins ago
BH
Registered Practical Nurse – Outpatient Mental Health Services #514-26
Brightshores Health System
Owen Sound, ON
- Full-time
Reporting to the Manager of Outpatient Mental Health Services, the RPN will implement and monitor services to meet the needs of individuals with significant mental health and concurrent…
Added 12 mins ago
LC
Skeleton Template Canada
Lactalis Canada
Oshawa, ON
- Full-time
The Warehouse Manager is accountable for all aspects of warehousing operations for assigned territory (including 3rd party warehouses) or shift. The primary goal is to ensure that safety,…
Added 12 mins ago
CR
Cook - Casual
COGIR Real Estate
Burlington, ON
- Full-time
Reporting to the Culinary Manager, the Cook is responsible for preparation and delivery of all foods for residents, guests and employees.
Added 14 mins ago
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Senior Grocery Clerk (Delivery)-13th Ave Food Centre
Co-op
Medicine Hat, AB
- Full-time
Communicate effectively with the Grocery Manager and team to ensure smooth coordination of delivery schedules and store operations.
Added 14 mins ago
MI
Senior Manager, Data Analytics & Business Intelligence
Medline Industries, LP
Toronto, ON · Mississauga, ON · Spectrum
- Full-time
Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being
Added 14 mins ago
JC
Assembler - Panels
Johnson Controls
Nisku, AB
- Full-time
Assist trades people, Team Lead/Supervisor/Senior Production Manager with responsibilities pertinent to progress of project in a safe manner and in accordance with 5-S program.
Added 14 mins ago
Director of Quality - GMP Biologics Clinical Trial Material Facility
National Research Council Canada
Montreal, QC
Experience in managing operation activities as a production manager or supervisor is an asset.
Added 14 mins ago
ST
Senior Communications and Public Affairs Officer
Skilled Trades Ontario
Mississauga, ON
- $43.39 to $56.67 CAD / hour
Reporting to: Manager, Corporate Communications
Added 14 mins ago
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Lead Contracts Administrator
Metrolinx
Canada
- Full-time
Under direction from the Senior Manager, the successful candidate will manage the procurement, effective management and life-cycle maintenance of complex CPG’s contracts for professional…
Added 14 mins ago
International Tax Advisory Services - Pillar Two - Manager - Toronto
EY
Toronto, ON
EY is looking for professionals with a transformative mindset to join our fast-growing Pillar Two Tax team as a Manager. This role will give you the opportunity to work on the firm’s…
Added 14 mins ago
International Tax Advisory Services - Pillar Two - Senior Manager - Vancouver
EY
Vancouver, BC
EY is looking for professionals with a transformative mindset to join our fast-growing Pillar Two Tax team as a Senior Manager. This role will give you the opportunity to work on the firm’s…
Added 14 mins ago
International Tax Advisory Services - Pillar Two - Senior Manager - Toronto
EY
Toronto, ON
EY is looking for professionals with a transformative mindset to join our fast-growing Pillar Two Tax team as a Senior Manager. This role will give you the opportunity to work on the firm’s…
Added 14 mins ago
International Tax Advisory Services - Pillar Two - Manager - Vancouver
EY
Vancouver, BC
EY is looking for professionals with a transformative mindset to join our fast-growing Pillar Two Tax team as a Manager. This role will give you the opportunity to work on the firm’s…
Added 14 mins ago
US Corporate Tax - Calgary - Senior Manager
EY
AB · Calgary, AB
…all about identifying and adapting to change. As a Tax Senior Manager, you’ll see this first hand by being immersed in the evolving tax environment through preparing and auditing income tax…
Added 14 mins ago
FS
Préposé(e) à la buanderie (Temps partiel) / Laundry Attendant (Part-Time)
Four Seasons Hotels and Resorts
Montreal, QC · Four Seasons Montreal
- Part-time
Added 14 mins ago
Registered Nurse (Family Care Coordinator), Nephrology
Nova Scotia Health and IWK Health
Halifax, NS
Department/Program: 6 N Hem/Onc Ambulatory, Children's Medical Care
Added 29 mins ago
CC
Program Manager
Conexus Credit Union
Regina, SK
- Full-time
We are looking for a dynamic, collaborative, and motivated person to join us as Program Manager for the AGTECH ACCELERATOR at our College Avenue location in Regina, Saskatchewan. In this…
Added 29 mins ago
PH
Medical Writer, BC Centre on Substance Use
Providence Healthcare
Vancouver, BC
- Temporary
…Clinical Activities and reporting to the Medical Writing Team Program Manager, the Medical Writer is a part of a team that is responsible…
Added 29 mins ago
UH
Registered Nurse - Malignant Hematology Day Unit
University Health Network
Toronto, ON
- Contract
…and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious…
Added 29 mins ago
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Technical Program Manager, Capture
Mecka
Richmond Hill, ON
- $180,000 to $200,000 CAD / year
- Full-time
…collection while meeting demanding standards for quality and delivery. The role connects engineering decisions to the realities of recording in the field. That means validating pilots,…
Added 29 mins ago
CC
Retail Shift Leader
Canna Cabana
Emerald Park, SK
- Part-time
Oversee the responsibilities of the Store Manager in the absence of SM or ASM
Added 44 mins ago
WC
Senior Mechanical Estimator
Worley Canada Construction
AB · Edmonton, AB
- Full-time
…decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable…
Added 45 mins ago
M
Operational Readiness Specialist
Metrolinx
Toronto, ON
- Full-time
The role supports the Manager, Operational Readiness’ by providing functional and technical leadership to Project Coordinators, oversees the quality and consistency of their technical work,…

Northwestel

Business Customer Service Rep

Yellowknife, NT, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Northwestel is looking for a new Business Customer Service Rep to join our team! In this role, you will be assisting business customers via phone and email to add or change services, answer billing inquiries, and more. You will also work with departments through Northwestel to ensure the needs of our business customers are met. If you are motivated, detail-oriented, enjoy working with others, and like to learn new things - this role could be for you!

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. If you are an Indigenous person, a woman, a person with a disability, or a visible minority please indicate so when you are completing the pre-screen questions as you apply to receive hiring preference.

Specific Accountabilities

Internal and External Customer Relationships

Answer, resolve and process internal and external business customer service inquiries consistent with customer service standards and Company policy that enhances the reputation of the Company and fosters customer loyalty.
Establish and maintain strategic working relationships with recurring/returning customers to better understand and serve their specific business needs.
Process customer requests for products, services, equipment, sales of single and multi-line systems, system extensions, information, ordering, order status, installation costs, fees, account status and any other services requested by the customer in a professional and timely manner.
Provide first level of support for product, service and technical problems forwarding technical issues onto second-level support as required.
Establish new customer accounts and maintain existing accounts as required.
Maintain an ongoing awareness and knowledge of NorthwesTel products/services available to business customers.
Identify opportunities for improving customer service processes and improving the customer experience to enhance customer loyalty and Company profitability.

Sales

In conversation with the customer, analyse to qualify and quantify the customer’s business requirements to ensure recommended customized solutions meet expectations
Sell cross-sell and up-sell products and services through proactively indentifying and recommending products/services that meet customer needs and ensure the retained loyalty of the customer.
Refer larger sales accounts as required to the Sales Department for processing providing administrative and logistical support as required.
Provide technical information and support to Sales staff on product and services as required.

Service Order Entry and Coordination

Process and coordinate, in conjunction with the Control Centre, product/service installation upon confirmation receipt of the customer order.
Maintain customer accounts, maintenance records on equipment and warranty verification and renewal in a timely, accurate and efficient manner.
Follow-up on customer orders to ensure delivery of products/services adhere to contract specifications and customer expectations.

Billing

Conduct customer account reviews and credit checks as required to reduce the Company’s vulnerability to bad debt by assessing security deposit requirements on accounts as needed.
Ensure the awarding of credit to customers follows Company policy and procedures referring any concerns and issues to the immediate manager immediately.
Administer account issues with the customer in a cooperative and collaborative manner to resolve billing disputes, conduct investigations and settle overdue accounts in a timely manner, negotiating account payments where required.
Resolve issues on equipment billing/payment with customers on behalf of the Sales Department.

Customer Confidentiality

Maintain Payment Card Industry (PCI) security standards ensuring the safeguarding of the customer’s personal information.
Maintain an ongoing awareness of the status of customer accounts to ensure customer information is secure.

Knowledge and Skills Required

High School diploma with a minimum of two (2) years experience providing customer service in a call centre environment processing complex requests for products and services that included proactively identifying opportunities for selling the customer additional products and services.
Excellent communication skills including oral, written and listening.
Proven ability to be detail oriented in recording, processing and following up on customer accounts.
Ability to convert technical terms into everyday language the customer can understand.
Intermediate level competency in Microsoft Word and Excel.
Numerical proficiency and a basic understanding of fundamental accounting principles related to billing and invoicing processes and procedures.
Excellent interpersonal, organization and analytical skills with a proven ability to maintain a professional attitude when under pressure dealing with interruptions and restricted time lines for service.
Knowledge of the telecommunications industry would be an asset.
As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety-conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The Business Customer Service Representative will assist business clients with service changes, billing inquiries, and account management via phone and email. They are also responsible for identifying sales opportunities, coordinating service installations, and resolving billing disputes.

Requirements

Candidates must have a high school diploma and at least two years of experience in a call center environment handling complex requests. Proficiency in Microsoft Office, strong communication skills, and a basic understanding of accounting principles are required.

Skills

Customer Service
Call Centre Operations
Sales
Cross-selling
Up-selling
Billing Inquiries
Account Management
Technical Support
Communication Skills
Microsoft Word
Microsoft Excel
Numerical Proficiency
Accounting Principles
Analytical Skills
Problem Solving
Telecommunications Knowledge

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance
Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Centre
Business Services
Billing
Sales
Cross-selling
Up-selling
Account Management
Technical Support
Microsoft Word
Microsoft Excel
Telecommunications
PCI Security Standards
Credit Checks
Order Coordination
Customer Loyalty
Employment Equity
Safety Program

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