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Added 6 mins ago
A
Performance Coach, Client Care Learning & Development
ATB
Calgary, AB
- Full-time
…experiences with high-energy classroom facilitation and real-time…
Added 6 mins ago
T
People Generalist
Twilio
Remote, Canada
- Full-time
- Remote
…approximately 300 Product Management employees. You will be an integral part of the People Generalists team, reporting to the Global People Generalists Manager, and partnering closely with…
Added 6 mins ago
P
Senior Portfolio Release Manager - Flights Acquisition & Retention
Priceline
Toronto, ON
- Full-time
Senior Portfolio Release Manager - Flights Acquisition & Retention
Added 6 mins ago
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Senior Product Support Professional
Ericsson
Ottawa, ON
- Full-time
At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.
Added 6 mins ago
PC
Systems Integration Manager - Rail & Transit
Parsons Corporation
Burnaby, BC
- Part-time
…Vancouver, Canada. Parsons is now hiring a Systems Integration Manager who can lead a team of professionals overseeing the extensive and critical Systems Engineering activities for the…
Added 6 mins ago
YH
Staff Pharmacist - Pharmacy - Regular Part Time
Yukon Hospital
Whitehorse, YT
- Part-time
Reporting to the Pharmacy Manager, the incumbent is responsible for pharmacy services in the hospital which include: the provision of a medication distribution system that meets the needs…
Added 21 mins ago
RM
Clinical Education Coordinator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Temporary
The Professional Practice department is currently seeking a Temporary Part-Time Clinical Education Coordinator to join their team. This position will primarily focus on the Medical Program…
Added 21 mins ago
LH
2600002380 - Addiction Counsellor II
Lakeridge Health
Oshawa, ON
- Full-time
Reporting to the Patient Care Manager, Emergency Mental Health, The Addictions Patient Navigator will work collaboratively with the Mental Health and Addictions (MHA) Program and Emergency…
Added 21 mins ago
IT
Manufacturing Quality Specialist
Ideon Technologies
Richmond, BC
- Full-time
…reduces risk and cost of traditional methods, while saving time, optimizing return, and minimizing environmental impact across the mining value chain. In turn, this is helping accelerate…
Added 21 mins ago
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Administrative Associate-EN
Guillevin
Whitehorse, YT
- Full-time
Support the manager by performing all administrative tasks: manage email and scheduling, manage billing, track and update accounts receivable.
Added 36 mins ago
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Bilingual Senior Manager, Client Finance Operations – Québec Clients
Burson
Toronto, ON
- Full-time
Program Context: The role supports client finance operations across assigned Québec-based clients, with L'Oréal representing the largest, highest-volume, and most operationally complex…
Added 36 mins ago
G
Spécialiste en éclairage / Lighting Specialist-EN
Guillevin
Montreal, QC
- Full-time
Support territory and sales team needs while executing lighting plans developed in collaboration with the Lighting Sales Manager.
Added 36 mins ago
T
Enterprise Account Executive
Terminal
Toronto, ON
- $260,000 to $300,000 CAD / year
- Full-time
…commonly grow their usage two to three times a year once a program is…
Added 36 mins ago
AG
Business Intelligence Analyst
ATCO Group
Edmonton, AB
- Full-time
…complex data into meaningful insights. Reporting to the Senior Manager, Operational Accounting, you will be responsible for ensuring the accuracy and integrity of critical datasets,…
Added 50 mins ago
SP
Tour Sales Coordinator
Sun Peaks Grand Hotel & Conference Centre
BC · Sun Peaks Mountain, BC
- Full-time
…a meaningful impact on our guests’ experiences while being part of a collaborative team. If this sounds like your ideal work environment, please consider applying…
Added 50 mins ago
P
Senior Portfolio Release Manager - Flights Acquisition & Retention
Priceline
Toronto, ON
- Full-time
Senior Portfolio Release Manager - Flights Acquisition & Retention
Added 1 hour ago
SI
Maintenance Licensed - Millwright
Saputo Inc.
Georgetown, ON
- Full-time
Reporting to the Maintenance Manager, the Maintenance, Licensed Millwright is responsible for completing repairs, routine and preventive maintenance, troubleshooting of filling machines,…
Added 1 hour ago
DC
Director, Indigenous Academic Initiatives
Douglas College
New Westminster, BC
- Full-time
Collaborate with the Manager, Indigenous Community Development and faculty to articulate and facilitate the integration of Elders’ teachings in curriculum;
Added 1 hour ago
SC
Sales Associate - Part Time
Staples Canada
Okotoks, AB
- Part-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 1 hour ago
AR
Red Seal Heavy Duty Mechanic
ABC Recycling
Burnaby, BC
- $38 to $58 CAD / hour
- Full-time
…of our Burnaby, B.C. location. Reporting to the Maintenance Manager, this person will be responsible for the maintenance, repair, and problem diagnosis of mobile equipment (scrap metal…
Added 1 hour ago
TS
Administrative Assistant/Kettle Coordinator
The Salvation Army in Canada
Parksville, BC
- Part-time
Assists with handling and ensuring the protection of extremely confidential and sensitive employees, Corps Officers, client and/or program files/information.
Added 1 hour ago
E
Lead Roving Technician
e-STORAGE
Kitchener, ON
- Full-time
Wondering what your day-to-day could look like as our new Lead Roving Technician? In this role, you’ll play an integral part of the service team, primarily responsible for commissioning and…
Added 1 hour ago
CA
Customer Service Representative (Part-Time)
Centurion Associates Inc
Waterloo, ON
- Part-time
Our mission is to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager; to capitalize on opportunities in new and interesting investment strategies…
Added 1 hour ago
K
Project Assistant / Client Lead
Kinectrics
Toronto, ON
- Full-time
Reports to: Section Manager, Project Controls & PM
Added 1 hour ago
WH
Assistant Food & Beverage Operations Manager
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Supports and supervises an effective monthly self inspection program.

Northwestel

Business Customer Service Rep

Yellowknife, NT, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Northwestel is looking for a new Business Customer Service Rep to join our team! In this role, you will be assisting business customers via phone and email to add or change services, answer billing inquiries, and more. You will also work with departments through Northwestel to ensure the needs of our business customers are met. If you are motivated, detail-oriented, enjoy working with others, and like to learn new things - this role could be for you!

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. If you are an Indigenous person, a woman, a person with a disability, or a visible minority please indicate so when you are completing the pre-screen questions as you apply to receive hiring preference.

Specific Accountabilities

Internal and External Customer Relationships

Answer, resolve and process internal and external business customer service inquiries consistent with customer service standards and Company policy that enhances the reputation of the Company and fosters customer loyalty.
Establish and maintain strategic working relationships with recurring/returning customers to better understand and serve their specific business needs.
Process customer requests for products, services, equipment, sales of single and multi-line systems, system extensions, information, ordering, order status, installation costs, fees, account status and any other services requested by the customer in a professional and timely manner.
Provide first level of support for product, service and technical problems forwarding technical issues onto second-level support as required.
Establish new customer accounts and maintain existing accounts as required.
Maintain an ongoing awareness and knowledge of NorthwesTel products/services available to business customers.
Identify opportunities for improving customer service processes and improving the customer experience to enhance customer loyalty and Company profitability.

Sales

In conversation with the customer, analyse to qualify and quantify the customer’s business requirements to ensure recommended customized solutions meet expectations
Sell cross-sell and up-sell products and services through proactively indentifying and recommending products/services that meet customer needs and ensure the retained loyalty of the customer.
Refer larger sales accounts as required to the Sales Department for processing providing administrative and logistical support as required.
Provide technical information and support to Sales staff on product and services as required.

Service Order Entry and Coordination

Process and coordinate, in conjunction with the Control Centre, product/service installation upon confirmation receipt of the customer order.
Maintain customer accounts, maintenance records on equipment and warranty verification and renewal in a timely, accurate and efficient manner.
Follow-up on customer orders to ensure delivery of products/services adhere to contract specifications and customer expectations.

Billing

Conduct customer account reviews and credit checks as required to reduce the Company’s vulnerability to bad debt by assessing security deposit requirements on accounts as needed.
Ensure the awarding of credit to customers follows Company policy and procedures referring any concerns and issues to the immediate manager immediately.
Administer account issues with the customer in a cooperative and collaborative manner to resolve billing disputes, conduct investigations and settle overdue accounts in a timely manner, negotiating account payments where required.
Resolve issues on equipment billing/payment with customers on behalf of the Sales Department.

Customer Confidentiality

Maintain Payment Card Industry (PCI) security standards ensuring the safeguarding of the customer’s personal information.
Maintain an ongoing awareness of the status of customer accounts to ensure customer information is secure.

Knowledge and Skills Required

High School diploma with a minimum of two (2) years experience providing customer service in a call centre environment processing complex requests for products and services that included proactively identifying opportunities for selling the customer additional products and services.
Excellent communication skills including oral, written and listening.
Proven ability to be detail oriented in recording, processing and following up on customer accounts.
Ability to convert technical terms into everyday language the customer can understand.
Intermediate level competency in Microsoft Word and Excel.
Numerical proficiency and a basic understanding of fundamental accounting principles related to billing and invoicing processes and procedures.
Excellent interpersonal, organization and analytical skills with a proven ability to maintain a professional attitude when under pressure dealing with interruptions and restricted time lines for service.
Knowledge of the telecommunications industry would be an asset.
As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety-conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The Business Customer Service Representative will assist business clients with service changes, billing inquiries, and account management via phone and email. They are also responsible for identifying sales opportunities, coordinating service installations, and resolving billing disputes.

Requirements

Candidates must have a high school diploma and at least two years of experience in a call center environment handling complex requests. Proficiency in Microsoft Office, strong communication skills, and a basic understanding of accounting principles are required.

Skills

Customer Service
Call Centre Operations
Sales
Cross-selling
Up-selling
Billing Inquiries
Account Management
Technical Support
Communication Skills
Microsoft Word
Microsoft Excel
Numerical Proficiency
Accounting Principles
Analytical Skills
Problem Solving
Telecommunications Knowledge

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance
Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Centre
Business Services
Billing
Sales
Cross-selling
Up-selling
Account Management
Technical Support
Microsoft Word
Microsoft Excel
Telecommunications
PCI Security Standards
Credit Checks
Order Coordination
Customer Loyalty
Employment Equity
Safety Program

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