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Added 6 mins ago
HH
Service Lot Attendant
HSC Holdings Inc
Toronto, ON
- Up to $20 CAD / hour
- Full-time
Added 6 mins ago
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Jr. Projects Quotations
Guillevin
Nanaimo, BC
- Full-time
Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
Added 6 mins ago
RH
Program Aide Part-Time - Speed Interview Shortlist
Responsive Health Management
Ottawa, ON
- Part-time
The Program Aide reports to the Programs Manager and participates as a member of the interdisciplinary team to plan, implement and evaluate programs, outings and events that meet the…
Added 6 mins ago
FS
Sales Account Manager
Fire safety and protection LLC
Markham, ON
- Full-time
Added 6 mins ago
Senior Manager, Healthcare & Professional Specialist
Scotiabank
Toronto, ON
Develops and leads the implementation of tactical plans to support the overall strategy for Healthcare and Professional Banking in the achievement of the business objectives by:
Added 6 mins ago
Administrative Associate, ScotiaMcLeod, Global Wealth Management
Scotiabank
Toronto, ON
…individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing…
Added 6 mins ago
SH
Software Developer Co-op - Red River College
Siemens Healthineers
Winnipeg, MB · YWG BW
- Full-time
Currently enrolled in a bachelor's degree program, majoring in computer science.
Added 6 mins ago
CT
Electronic Technologist Support I
COMTECH TELECOMMUNICATIONS
Gatineau, QC
- Full-time
…procedures and documentation, reports issues, and provides support to internal departments as…
Added 6 mins ago
CT
Assembly Support I, Mechanical
COMTECH TELECOMMUNICATIONS
Gatineau, QC
- Full-time
Provide support to internal departments as required.
Added 6 mins ago
TS
Office Assistant
The Salvation Army Canada and Bermuda Territory
Orillia, ON
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 6 mins ago
TS
Registered early childhood educator
The Salvation Army Canada and Bermuda Territory
Mississauga, ON
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 6 mins ago
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Sterilization Assistant - Landmark Dental Centre
dentalcorp
Kelowna, BC · Landmark Dental Centre
- Full-time
…advanced treatment technologies and training & development, and…
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Dental Receptionist - Hall Dental Centre
dentalcorp
Lethbridge, AB · Hall Dental
- Full-time
…advanced treatment technologies, training & development, and…
Added 6 mins ago
BS
Spécialiste principal(e) – Fidélisation et CRM/Senior Loyalty & CRM Specialist
Browns Shoes
Montreal, QC
- Full-time
Added 6 mins ago
CI
Health Care Aide (2026-1049)
Carewest Innovative Healthcare
Calgary, AB
- Part-time
- Temporary
At Carewest, our mission is to support all clients in maintaining their quality of life as they transition through their health care journey. Our core values of Caring, Relationships,…
Added 6 mins ago
CL
Restorative Measures Coordinator
Cold Lake First Nations
Cold Lake, AB
- Part-time
- Temporary
To support the development and implementation of a community-based restorative process rooted in Dene values and traditions. The coordinator will co-develop the start-up, coordinate, and…
Added 6 mins ago
Administrative Assistant
Defence Construction Canada
NS
…recruiting an enthusiastic and motivated Administrative Assistant to support our Halifax…
Added 6 mins ago
B
Customer Success Manager
BlueCat
Canada
- Full-time
…prioritized queue driven by health signals, product usage, support activity, and renewal proximity. You load context quickly, diagnose accurately, deliver value in a compressed number of…
Added 6 mins ago
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Senior Sales Engineer
Ataccama
Toronto, ON
- Full-time
The Global Family Support Program - a paid leave program to help all parents focus on the new addition to their family
Added 6 mins ago
AP
Youth Justice Counsellor
arc programs
Kelowna, BC
- Temporary
The Boundaries Program provides intensive individual support to youth who have been convicted of a serious offence. Services are provided in partnership with Youth Probation and Youth…
Added 6 mins ago
CI
Building Operator
Colliers International
Calgary, AB
- Full-time
Added 6 mins ago
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Application Support Analyst- DataPower
CIBC
Toronto, ON
- Full-time
…competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and…
Added 6 mins ago
Customer Experience Associate (Precious Metals Analyst)
Canada Gold
Abbotsford, BC
Support day-to-day operations and contribute to team success
Added 6 mins ago
HP
347-26 RN, Inpatient Surgical Unit, Job Share, Stratford
Huron Perth Healthcare Alliance
Stratford, ON
- Part-time
Community Commitment Program for Nurses (CCPN) (Provides $25,000 in grant funding to eligible nurses in exchange for a two-year full-time commitment)
Added 6 mins ago
HP
348-26 Medical Imaging Clerk I, Medical Imaging, Full-Time, Stratford
Huron Perth Healthcare Alliance
Stratford, ON
- Full-time
The Medical Imaging Clerk is responsible for effectively and efficiently performing clerical and administrative support duties including, (but not limited to) patient registration, patient…

Northwestel

Business Customer Service Rep

Yellowknife, NT, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

Northwestel is looking for a new Business Customer Service Rep to join our team! In this role, you will be assisting business customers via phone and email to add or change services, answer billing inquiries, and more. You will also work with departments through Northwestel to ensure the needs of our business customers are met. If you are motivated, detail-oriented, enjoy working with others, and like to learn new things - this role could be for you!

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. If you are an Indigenous person, a woman, a person with a disability, or a visible minority please indicate so when you are completing the pre-screen questions as you apply to receive hiring preference.

Specific Accountabilities

Internal and External Customer Relationships

Answer, resolve and process internal and external business customer service inquiries consistent with customer service standards and Company policy that enhances the reputation of the Company and fosters customer loyalty.
Establish and maintain strategic working relationships with recurring/returning customers to better understand and serve their specific business needs.
Process customer requests for products, services, equipment, sales of single and multi-line systems, system extensions, information, ordering, order status, installation costs, fees, account status and any other services requested by the customer in a professional and timely manner.
Provide first level of support for product, service and technical problems forwarding technical issues onto second-level support as required.
Establish new customer accounts and maintain existing accounts as required.
Maintain an ongoing awareness and knowledge of NorthwesTel products/services available to business customers.
Identify opportunities for improving customer service processes and improving the customer experience to enhance customer loyalty and Company profitability.

Sales

In conversation with the customer, analyse to qualify and quantify the customer’s business requirements to ensure recommended customized solutions meet expectations
Sell cross-sell and up-sell products and services through proactively indentifying and recommending products/services that meet customer needs and ensure the retained loyalty of the customer.
Refer larger sales accounts as required to the Sales Department for processing providing administrative and logistical support as required.
Provide technical information and support to Sales staff on product and services as required.

Service Order Entry and Coordination

Process and coordinate, in conjunction with the Control Centre, product/service installation upon confirmation receipt of the customer order.
Maintain customer accounts, maintenance records on equipment and warranty verification and renewal in a timely, accurate and efficient manner.
Follow-up on customer orders to ensure delivery of products/services adhere to contract specifications and customer expectations.

Billing

Conduct customer account reviews and credit checks as required to reduce the Company’s vulnerability to bad debt by assessing security deposit requirements on accounts as needed.
Ensure the awarding of credit to customers follows Company policy and procedures referring any concerns and issues to the immediate manager immediately.
Administer account issues with the customer in a cooperative and collaborative manner to resolve billing disputes, conduct investigations and settle overdue accounts in a timely manner, negotiating account payments where required.
Resolve issues on equipment billing/payment with customers on behalf of the Sales Department.

Customer Confidentiality

Maintain Payment Card Industry (PCI) security standards ensuring the safeguarding of the customer’s personal information.
Maintain an ongoing awareness of the status of customer accounts to ensure customer information is secure.

Knowledge and Skills Required

High School diploma with a minimum of two (2) years experience providing customer service in a call centre environment processing complex requests for products and services that included proactively identifying opportunities for selling the customer additional products and services.
Excellent communication skills including oral, written and listening.
Proven ability to be detail oriented in recording, processing and following up on customer accounts.
Ability to convert technical terms into everyday language the customer can understand.
Intermediate level competency in Microsoft Word and Excel.
Numerical proficiency and a basic understanding of fundamental accounting principles related to billing and invoicing processes and procedures.
Excellent interpersonal, organization and analytical skills with a proven ability to maintain a professional attitude when under pressure dealing with interruptions and restricted time lines for service.
Knowledge of the telecommunications industry would be an asset.
As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety-conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The Business Customer Service Representative will assist business clients with service changes, billing inquiries, and account management via phone and email. They are also responsible for identifying sales opportunities, coordinating service installations, and resolving billing disputes.

Requirements

Candidates must have a high school diploma and at least two years of experience in a call center environment handling complex requests. Proficiency in Microsoft Office, strong communication skills, and a basic understanding of accounting principles are required.

Skills

Customer Service
Call Centre Operations
Sales
Cross-selling
Up-selling
Billing Inquiries
Account Management
Technical Support
Communication Skills
Microsoft Word
Microsoft Excel
Numerical Proficiency
Accounting Principles
Analytical Skills
Problem Solving
Telecommunications Knowledge

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance
Work-Life Balance

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Centre
Business Services
Billing
Sales
Cross-selling
Up-selling
Account Management
Technical Support
Microsoft Word
Microsoft Excel
Telecommunications
PCI Security Standards
Credit Checks
Order Coordination
Customer Loyalty
Employment Equity
Safety Program

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