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Added 5 mins ago
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Customer Success Manager - Global Public Sector
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their…
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Pricing Analyst
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Added 5 mins ago
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Capital Markets and Accounting Advisory Services, Manager
PwC
Vancouver, BC
- Full-time
As a CMAAS Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn't limited to:
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Personal Banker Trainee
TD
Calgary, AB · Canmore, AB
- Full-time
Proficiency in software tools including MS Office, and internet application
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Manager, IT Operations (Oracle & PostgreSQL Database Services)
TD
Mississauga, ON · Toronto, ON
- Full-time
The Manager, IT Operations is responsible for leading a team of Database Administrators and Engineers supporting mission-critical Oracle and PostgreSQL database platforms across…
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Mississauga, ON · Toronto, ON
- Full-time
Collaborate with application, infrastructure, network, security, and vendor support teams during incident management activities.
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Quality Engineer I
TD
Toronto, ON
- Full-time
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Advanced Case Manager - Insurance Sales - Mandarin
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BC · Toronto, ON · Waterloo, ON · ON · Ontario Telecommuters
- Full-time
The Advanced Case Manager is responsible for contributing to the Company’s individual life and health sales goals by providing complex case and sales strategy support to advisors in the Sun…
Added 5 mins ago
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Food Services Manager
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Oshawa, ON
- Full-time
Are you passionate about creating exceptional dining experiences for seniors? As a Food Service Manager at Chartwell, you will lead a dedicated team to deliver high-quality meals and…
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Associate, Commercial Banking
CIBC
Toronto, ON
- Full-time
You will join CIBC’s Commercial Banking team to provide support to account teams through client acquisition, relationship management and credit management processes as well as providing…
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Analyst, Leveraged Finance
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Toronto, ON
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Manager, Community Partnership & Business Development
BMO
Vancouver, BC · FBT
- Full-time
As a key member of the New to Canada and Customer Growth team, the Manager, Community Partnerships & Business Development will be responsible for developing and executing community…
Added 5 mins ago
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Executive Assistant
BMO
Toronto, ON · BMOPLACE
- Full-time
…and human resources administration and provides professional support to one or more Managers and their direct reports. The role provides general offices services ensuring all administrative…
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Mortgage Specialist
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Toronto, ON
- Full-time
…reality. You will be provided with industry-leading training and support and will be able to build your existing referral network with our competitive referral programs to achieve your full…
Added 5 mins ago
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Operations Coordinator
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Vancouver, BC
- Full-time
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Added 18 mins ago
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…exciting role for a Primary Care Mental Health Practitioner to support the way forward in the delivery of Community Mental Health…
Added 20 mins ago
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Advisor, Talent Management
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Sparwood, BC
- $85,000 to $100,200 CAD / year
Reporting to the Manager Talent Development, Performance & Succession, the Advisor, Talent Management will be responsible for providing insights and support for the development,…
Added 20 mins ago
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Senior Human Resources Business Partner
Air Liquide
Montreal, QC
- Full-time
…(Sales, Production, Finance, Logistics). More than an HR program manager, you influence the work climate and talent alignment to support sustainable growth. Your expertise allows you to…
Added 20 mins ago
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Manager, Operations, Fund Oversight
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Toronto, ON · Montreal, QC
- Full-time
As Manager, Operations, Fund Oversight, you will join our Global Fund Oversight team in Montreal and play a key leadership role in safeguarding the accuracy and integrity of Net Asset Value…
Added 32 mins ago
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Bilingual Supervisor, Transfers
Aviso
Toronto, ON
- $83,000 to $100,000 CAD / year
- Full-time
Reporting to the Manager of Operations, the Bilingual Supervisor, Transfers is responsible for overseeing the Transfers Team, managing volumes and ensuring daily deadlines are met.…
Added 32 mins ago
UO
Employer Specialist, Engineering Career Centre
University of Calgary
Calgary, AB
- Volunteer
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Added 32 mins ago
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Supply Chain Manager Procurement and Supplier Quality
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Ottawa, ON
- $110,000 to $130,000 CAD / year
- Full-time
We are hiring a Supply Chain Manager to lead Procurement and Supplier Quality activities in support of manufacturing, programs, and broader business objectives. You will lead a team of…
Added 32 mins ago
FC
Enrollment Services Representative - Appendix D/Temporary Assignment
Fanshawe College
London, ON
- Full-time
The incumbent reports to the Manager, Admissions. The incumbent is responsible for the administration related to the admission, registration and graduation of students. In order to achieve…
Added 32 mins ago
FC
Enrollment Services Representative - Appendix D/Temporary Assignment
Fanshawe College
London, ON
- Full-time
The incumbent reports to the Manager, Admissions. The incumbent is responsible for the administration related to the admission, registration and graduation of students. In order to achieve…
Added 32 mins ago
FC
Enrollment Services Representative - Appendix D/Temporary Assignment
Fanshawe College
London, ON
- Full-time
The incumbent reports to the Manager, Registration, Records & Apprenticeship. The incumbent is responsible for the administration related to the admission, registration and graduation of…

Northwestel

Implementation Manager

Iqaluit, NU, X0A 0H0, Canada
Ottawa, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

The Implementation Manager, reporting to, Senior Manager, is accountable for managing capital projects relating to implementation of Northwestel systems, facilities and equipment based on user/service requirements driven from an understanding of business needs. The manager determines the most cost-effective method for accomplishing project needs from general information, user requirements, planning input; resulting in the development of detailed engineering plans, estimates, budgets, specifications and schedules to evaluate and implement new systems and technologies.

The successful incumbent is accountable for the ongoing monitoring and planning’s that drives Northwestel’s operations force: availability management, configuration management, capacity management to ensure adequate network and OSS (Operational Support Systems) capacity is provided for current and future needs.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Specific Accountabilities Implementation

Through review of business plan objectives for specific technologies, the incumbent designs and develops detailed plans according to company standards for capital projects including unit testing & exception handling, developing installation specifications and detailed cost estimates including support packages consisting of support procedures, training, spares and vendor support.
Once detailed plans have been developed, create implementation schedules, procure materials, equipment, engineering hardware and software, develop work schedules and priorities (for internal staff and/or contractors).
Through project management discipline, ensure work is being done to specifications and meeting timelines set out, monitoring of capital budget expenditures; performs systems testing and acceptance of project. Evaluates skills and engages either internal personnel (or) contactors to perform work functions. Conduct work site inspections and maintains build quality through audits.
The incumbent is responsible for developing proposed network designs for review and consideration; creating detailed circuit orders based on network designs and documenting any “as-built” network construction.
While adhering to ITIL change management guidelines the Implementation Manager is responsible for submitting Requests for Change (RFCs) including Methods of Procedures and Roll Back plans for Network Changes associated with project work; as well as participating in Change Advisory Board meetings as a Subject Matter Expert.
Provides third level technical support to various projects and areas of the organization.

Capacity and Availability Management

Responsible for managing capacity and availability of assets to ensure planners have information to develop technology business plans.
The incumbent is responsible for tracking and generating asset information required for planning purposes including predicting replacement, enhancement of assets based on age, return on investment, performance and capacity while developing best practices (CNPs).
Provide support through Incident Management including assisting in resolution of any escalated incidents and resolution of reoccurring incidents or problems with the current network.

Business Planning

Provide input and solutions to Strategic planners, steering teams, the portfolio management team, and the overall ITM business plan. The Implementation Manager is a key contributor to the strategic planning process.
Develop Implementable plans including descriptions of the underlying business need and solution, as well as a High Level estimated project plan including resourcing, cost, timeline, and business value.
Assess technological business needs on a case by case basis, utilize that assessment to develop business cases for technological solutions.
Maintain technology menu through approving devices for specific applications including IOS versions and levels; maintain, support and enforce technology approval process.

Knowledge and Skills Required

The knowledge and skills for this position are defined by the specific technology. Please refer to the ITM Technology skill matrix for each specification. In conjunction with those specifications, this position also requires that the incumbent possess very good organizational, analytical, communication (oral and written) skills and be computer literate with the Microsoft Office Suite of applications (Word, Excel, Access).

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The Implementation Manager is responsible for managing capital projects, including the design, scheduling, and implementation of Northwestel systems and infrastructure. They also oversee capacity and availability management to ensure network performance meets current and future business needs.

Requirements

The role requires strong organizational, analytical, and communication skills, along with proficiency in Microsoft Office applications. Candidates must be able to manage complex engineering projects and adhere to ITIL change management guidelines.

Skills

Project Management
Capital Project Planning
Network Design
Capacity Management
Availability Management
Configuration Management
ITIL Change Management
Technical Support
Budgeting
Engineering Plans
Vendor Support
System Testing
Microsoft Office Suite
Analytical Skills
Communication Skills
Organizational Skills

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

Implementation Manager
Capital Projects
Network Engineering
OSS
Operational Support Systems
ITIL
Change Management
Capacity Management
Availability Management
Project Management
Engineering Plans
Budgeting
Vendor Support
Incident Management
Strategic Planning
Microsoft Word
Microsoft Excel
Microsoft Access
Network Design
Infrastructure
Telecommunications
Technical Support
Quality Audits
Business Planning
Asset Management

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