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Northwestel

Implementation Manager - Core-IP

Yellowknife, NT, X1A 3S9, Canada
Whitehorse, YT, Y1A 3E5, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Sep 10, 2026

Original job description

The Implementation Manager, reporting to, Senior Manager, is accountable for managing capital projects relating to implementation of Northwestel systems, facilities and equipment based on user/service requirements driven from an understanding of business needs. The manager determines the most cost-effective method for accomplishing project needs from general information, user requirements, planning input; resulting in the development of detailed engineering plans, estimates, budgets, specifications and schedules to evaluate and implement new systems and technologies.

The successful incumbent is accountable for the ongoing monitoring and planning’s that drives Northwestel’s operations force: availability management, configuration management, capacity management to ensure adequate network and OSS (Operational Support Systems) capacity is provided for current and future needs.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Specific Accountabilities

Execute on the Core-IP Capital project program.

Implementation

Through review of business plan objectives for specific technologies, the incumbent designs and develops detailed plans according to company standards for capital projects including unit testing & exception handling, developing installation specifications and detailed cost estimates including support packages consisting of support procedures, training, spares and vendor support.
Once detailed plans have been developed, create implementation schedules, procure materials, equipment, engineering hardware and software, develop work schedules and priorities (for internal staff and/or contractors).
Through project management discipline, ensure work is being done to specifications and meeting timelines set out, monitoring of capital budget expenditures; performs systems testing and acceptance of project. Evaluates skills and engages either internal personnel (or) contactors to perform work functions. Conduct work site inspections and maintains build quality through audits.
The incumbent is responsible for developing proposed network designs for review and consideration; creating detailed circuit orders based on network designs and documenting any “as-built” network construction.
While adhering to ITIL change management guidelines the Implementation Manager is responsible for submitting Requests for Change (RFCs) including Methods of Procedures and Roll Back plans for Network Changes associated with project work; as well as participating in Change Advisory Board meetings as a Subject Matter Expert.
Provides third level technical support to various projects and areas of the organization.

Capacity and Availability Management

Responsible for managing capacity and availability of assets to ensure planners have information to develop technology business plans.
The incumbent is responsible for tracking and generating asset information required for planning purposes including predicting replacement, enhancement of assets based on age, return on investment, performance and capacity while developing best practices (CNPs).
Provide support through Incident Management including assisting in resolution of any escalated incidents and resolution of reoccurring incidents or problems with the current network.

Business Planning

Provide input and solutions to Strategic planners, steering teams, the portfolio management team, and the overall ITM business plan. The Implementation Manager is a key contributor to the strategic planning process.
Develop Implementable plans including descriptions of the underlying business need and solution, as well as a High Level estimated project plan including resourcing, cost, timeline, and business value.
Assess technological business needs on a case by case basis, utilize that assessment to develop business cases for technological solutions.
Maintain technology menu through approving devices for specific applications including IOS versions and levels; maintain, support and enforce technology approval process.

Knowledge and Skills Required

Engineering Technologist with a minimum 5 years or a Bachelor of Engineering Degree supplemented with a minimum of 2 years relevant experience designing, configuring, troubleshooting and implementing IP networks.
CCNA and CCNP or Juniper equivalent level certification recommended, candidates not currently holding CCNP level certification will be expected to achieve that within a negotiated timeframe
Project Management Professional (PMP) certification is an asset
Ability to develop architectures, designs, methods, and practices to meet requirements for IP based products and services
In depth knowledge through self motivated learning and hands on experience with networking technologies
Advanced knowledge of TCP/IP Networking, MPLS, RSVP-TE and LDP.
Advanced knowledge of typical routing protocols (BGP, EIGRP, OSPF, ARP, Spanning tree) and IPV4/IPV6 addressing and subnetting.
Advanced knowledge of LAN/WAN networking and technologies
Understanding of the elements of network security (firewalls, ACL etc.) and network management and monitoring and AAA protocols (SNMP, RMON, RADIUS)
Solid understanding of industry trends for networking
Knowledge of ITIL framework and ability to develop methods of procedure (MOP) outlining the technical steps necessary to effectively implement complicated high-risk changes to production service platforms
Ability to troubleshoot and configure router and ethernet switched networks
Experience with database technologies (SQL) and scripting is an asset
Solid analytical and interpersonal skills
Leadership skills and with proven ability to manage cross functional project teams and complex technical issues.
Working knowledge of project management principles, including but not limited to scheduling, resourcing, costing, financial & risk management, communications & reporting.
Excellent oral and written communication skills. Able to express technology issues in business terms
Commitment to customer service
Ability to work under pressure with multiple conflicting priorities
Ability to act as level 3 technical support to address service impacting network outages

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The Implementation Manager is responsible for managing capital projects, including the design, scheduling, and implementation of Northwestel systems and IP network technologies. They also oversee capacity and availability management to ensure network infrastructure meets current and future business requirements.

Requirements

Candidates must hold an Engineering Technologist diploma with 5 years of experience or a Bachelor of Engineering degree with 2 years of relevant experience in IP networks. Proficiency in routing protocols, network security, and project management methodologies is required, with professional certifications like CCNA, CCNP, or PMP considered strong assets.

Skills

IP networking
Project management
TCP/IP
MPLS
Routing protocols
BGP
OSPF
Network design
Capacity management
ITIL
Network security
Troubleshooting
Budgeting
Leadership
Communication skills

Benefits

Health and wellness benefits
Pension plan
Discounts
Team incentive bonus
Paid vacation
Vacation travel allowance

Visa sponsorship

Not detected in the job text

Keywords

Implementation Manager
Core-IP
Capital projects
Network design
Capacity management
Availability management
TCP/IP
MPLS
RSVP-TE
LDP
BGP
EIGRP
OSPF
ARP
Spanning tree
IPv4
IPv6
Firewalls
SNMP
RMON
RADIUS
ITIL
CCNA
CCNP
PMP
SQL
Project management
Network security
Infrastructure
Engineering

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