Find work in Canada.

323,456 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 9 mins ago
A
Project Leader, Investigations
Apotex
Toronto, ON · North York, ON
- $73,008 to $121,680 CAD / year
…product failure investigation reports for approval by Department Manager or Quality, as…
Added 9 mins ago
Area Manager II, YVR4
Amazon
Delta, BC
…customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their…
Added 9 mins ago
RB
Client Advisor
Royal Bank of Canada
Virden, MB
- Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 9 mins ago
RB
Client Advisor
Royal Bank of Canada
Flin Flon, MB
- Full-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 23 mins ago
WS
Construction Estimator
West Sixth Construction Inc.
Fort St. John, BC
- Full-time
…execution. This role includes direct collaboration with the Project Manager and company leadership to help build structured estimating processes and…
Added 23 mins ago
GD
DYNAMITE - Seasonal Sales Associate - Kingsway Mall
Groupe Dynamite
AB · Edmonton, AB
- Temporary
We are committed to employment equity and making the application process as fair and efficient as possible! Artificial intelligence is used solely as an evaluation tool to support the…
Added 23 mins ago
GD
GARAGE - Seasonal Sales Associate - Kingsway Mall
Groupe Dynamite
AB · Edmonton, AB
- Temporary
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 23 mins ago
J
Senior Commercial Lines Account Manager
JobsMedia.io
Toronto, ON
- Full-time
We are recruiting for a Senior Commercial Lines Insurance Account Manager for a well-established brokerage in the North York, ON area.
Added 23 mins ago
GD
DYNAMITE - Seasonal Sales Associate - CrossIron Mills
Groupe Dynamite
Rocky View No 44, AB · Rocky View County, AB
- Temporary
We are committed to employment equity and making the application process as fair and efficient as possible! Artificial intelligence is used solely as an evaluation tool to support the…
Added 23 mins ago
IW
Coordinator, Region Office Operations, Kelowna, BC
IG Wealth Management
BC · British Columbia, Canada
- Full-time
Administrative Support: Offering additional administrative assistance to the Manager, Region Office Operations as needed.
Added 39 mins ago
W
Manager I, Quality
Worley
Toronto, ON · Markham, ON
- Full-time
As a Project Quality Manager, you will be responsible to provide local subject matter expertise and hands on support to deliver successful project outcomes and foster a positive quality…
Added 54 mins ago
A
Product Support Engineer - NAMER
Ashby
Canada
- Full-time
Support Engineering is the technical layer between frontline Support and Engineering. You’ll take on complex issues involving integrations, APIs, permissions, data, reporting, migrations,…
Added 54 mins ago
TH
Receiving Associate: Full Time - CAMPBELL RIVER
The Home Depot Canada
Campbell River, BC
- Full-time
…picking orders when assigned, utilizing the Order Fulfillment Application to get details on orders that need to be picked. Associates in this role must be able to use the store…
Added 54 mins ago
CO
Manager of Financial Services – Open until filled
City of Powell River BC
Powell River, BC
- Full-time
The City of Powell River is seeking a highly skilled, dedicated professional to join our team as the Manager of Financial Services. Reporting to the Senior Manager of Financial Services,…
Added 54 mins ago
PO
Emergency Services Case Manager I
Peace Over Violence
MB · Back, MB
- Internship
…and West San Gabriel Valley area. The Emergency Services Case Manager I (ESC) provides face‐to‐face crisis intervention and assistance for survivors of sexual and domestic (IPV) violence.…
Added 54 mins ago
RA
Associate (Part-Time)
Red Apple Stores ULC
Bonnyville, AB
- Part-time
Responsibilities include assisting the Store Manager in all areas of store operations including but not limited to:
Added 54 mins ago
RA
Keyholder (Part-Time)
Red Apple Stores ULC
Bonnyville, AB
- Part-time
Responsibilities include assisting the Store Manager in all areas of store operations including but not limited to:
Added 54 mins ago
UO
Tech/Facility Support Analyst, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Part-time
This job posting is hiring for the morning and/or afternoon shift. Reporting to the Manager, Facilities and Operations, Daily tasks and work assignments will be distributed and supervised…
Added 55 mins ago
FT
Associate Dean, Norton Wolf School of Aerospace, Information, and Defence Technologies
Fanshawe Toronto@ILAC
London, ON
- Full-time
Added 55 mins ago
Officer, Human Resources Business Partner (Field)
Canada Post - Postes Canada
Edmonton, AB
With collaboration and direction from the HRBP Manager, the HRBP Officer leverages a broad understanding of the business and partners with HR subject matter experts (SMEs) and regional…
Added 55 mins ago
Merchandiser
CONA Services
Carleton Place, ON
We're excited you've taken the next step in your career journey! Please ensure you answer the application questions are answered and that you’ve spoken to your manager. Don't forget that…
Added 55 mins ago
Merchandiser
CONA Services
Carleton Place, ON
We're excited you've taken the next step in your career journey! Please ensure you answer the application questions are answered and that you’ve spoken to your manager. Don't forget that…
Added 1 hour ago
A
Marketing Manager, Visual Content and Design
AccorHotel
Jasper, AB
- Full-time
We are seeking a visually driven Marketing Manager with a strong foundation in graphic design and content creation to bring our storytelling to life. You’ll play a key role in shaping the…
Added 1 hour ago
'
Supervisor Production Coaldale
''
Coaldale, AB
- Full-time
…materials and employee time. The Supervisor ensures uniform application and interpretation of established SOP’s, specifications, shift-to-shift consistency, and coordination of employee…
Added 1 hour ago
TH
Receiving Associate Part Time - 7052 Regina
The Home Depot Canada
Regina, SK
- Part-time
…picking orders when assigned, utilizing the Order Fulfillment Application to get details on orders that need to be picked. Associates in this role must be able to use the store…

Northwestel

Manager, Community Relations and Retail Operations

Yellowknife, NT, X1A 3S9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

Reporting to the Director, Integrated Marketing, this position is responsible for leading Northwestel’s Yellowknife retail operation while supporting customer growth, local marketing execution, and community engagement activities across the Northwest Territories.

The Manager, Community Relations and Retail Operations is accountable for retail sales performance, customer experience, employee leadership, store operations, local market support, and stakeholder relationship management. The position works with internal teams, customers, Indigenous organizations, community leaders, and local businesses to help ensure Northwestel’s products, services, campaigns, and community presence meet local customer and business needs.

Direct reports include Retail Sales Representatives and other retail employees assigned to the Yellowknife retail store.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are First Nation, Inuit, or Métis; a woman; a person with a disability; or a visible minority, if they wish to receive hiring preference.

Specific Accountabilities

Retail Operations and Customer Experience

Lead the day-to-day operation of the Yellowknife retail store, including sales, customer service, merchandising, staffing, scheduling, and operational execution.
Achieve established sales, revenue, product penetration, customer satisfaction, expense control, and store performance objectives.
Recruit, coach, train, develop, and support employees to deliver strong customer experiences, product knowledge, campaign readiness, and sales results.
Monitor sales trends, customer feedback, competitor activity, inventory needs, and operational issues and share insights with appropriate internal teams.
Resolve or escalate customer concerns, complaints, technical inquiries, special requests, and service-related issues in a timely and professional manner.
Recommend and implement improvements to retail processes, staffing, workflow, merchandising, sales activation, and customer experience.

Marketing and Local Market Support

Support the planning, execution, and evaluation of local marketing campaigns, customer growth initiatives, promotions, sponsorships, and community events.
Work with Marketing, Product, Customer Intelligence, Retail, Sales, Digital, Communications, and agency partners to support campaign execution and local market readiness.
Use customer, campaign, retail, and market data to identify opportunities to improve customer awareness, campaign effectiveness, and local market performance.
Ensure retail and customer-facing teams are prepared to support product launches, service updates, promotional offers, and customer programs.

Community and Stakeholder Engagement

Build and maintain positive working relationships with Indigenous organizations, community governments, local businesses, community leaders, and other key stakeholders.
Support Northwestel’s efforts to strengthen long-term Indigenous and community relationships throughout the Northwest Territories.
Identify and communicate community engagement, sponsorship, customer education, and relationship-building opportunities that support local priorities and business objectives.
Provide local perspective to internal teams on community issues, Indigenous relations considerations, cultural context, stakeholder expectations, and appropriate local responses.
Represent Northwestel at community meetings, public events, trade shows, business functions, and stakeholder engagements as required.

Cross-Functional Coordination

Act as a local connection point between Northwestel’s corporate teams and Northwest Territories customers, communities, partners, and frontline employees.
Coordinate local implementation of business initiatives, executive visits, community activities, customer education efforts, retail events, and special projects.
Prepare reports, presentations, briefings, stakeholder updates, and recommendations as required.

Administrative Duties

Participate fully in organizational health and safety programs, adhere to all safe work practices and procedures, and remain focused on continuous improvement. Ensure Accident Prevention Program, Code of Business Conduct, and Occupational Health and Safety training are completed on time.
Complete administrative tasks in a timely manner, including time reporting, expense reporting, and submission of corporate card statements, as applicable.

Knowledge and Skills Required

Three to five years of experience in retail management, sales, customer service, marketing, community relations, stakeholder engagement, or a related field.
Experience leading employees, including coaching, scheduling, training, performance planning, and employee development.
Post-secondary education in Business, Marketing, Communications, Community Relations, Indigenous Studies, Public Relations, or a related field would be considered an asset.
Strong customer service orientation and sound judgment in resolving customer, employee, operational, or community concerns.
Demonstrated ability to manage sales performance, expenses, inventory awareness, operational priorities, and customer experience.
Strong communication, presentation, public speaking, relationship-building, organizational, analytical, and time-management skills.
Ability to interpret sales, customer, campaign, retail, and market information to support decisions and recommendations.
Demonstrated cultural awareness and respect for Indigenous communities, northern communities, and diverse customer groups.
Proficiency with Microsoft Office, including Outlook, Excel, PowerPoint, Word, and Teams.
Knowledge of northern communities, Indigenous communities, telecommunications, retail, customer service, or a regulated business environment would be considered an asset.
Knowledge of the elements of a health and safety program will be considered an asset.

Nature and Scope

This position operates in a dynamic environment requiring the incumbent to balance retail leadership, customer service, employee development, local marketing execution, community engagement, and stakeholder relationship management. The role has direct accountability for the Yellowknife retail store and supports local customer growth and Northwestel’s market presence across the Northwest Territories.

The incumbent exercises judgment when managing operational priorities, employee matters, customer concerns, community expectations, campaign execution, and local relationship-building activities. Decisions are made within established policies, procedures, and business objectives, with matters of broader risk, reputation, or strategy escalated as appropriate.

Typical Contacts

Internal

Regular contact with Marketing, Retail Operations, Sales, Customer Experience, Product, Customer Intelligence, Digital, Communications, Public Relations, Government Relations, Indigenous Relations, Human Resources, Network Operations, Field Operations, Finance, Legal, and senior management for the purpose of local execution, information sharing, issue resolution, employee support, customer experience, and stakeholder coordination.

External

Regular contact with Indigenous organizations, community governments, public governments, local businesses, customers, community leaders, event partners, vendors, agencies, chambers of commerce, media representatives, and members of the public for the purpose of relationship management, customer support, community engagement, event coordination, and local market support.

Working Conditions

This position is based in Yellowknife, Northwest Territories and works in office, retail, customer-facing, and community environments. The incumbent manages store priorities, attends meetings, supports community events, participates in business functions, and represents Northwestel in public settings.

Evening or weekend work may be required to support retail activities, community events, public meetings, sponsorships, or business functions. Travel within the Northwest Territories and other parts of Northwestel’s operating area may be required, for example once every two months for up to one week at a time.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

Apply About employer

More about this job

Responsibilities

The manager leads the Yellowknife retail operation, overseeing sales performance, customer experience, and employee development. They also drive community engagement and local marketing initiatives while maintaining relationships with Indigenous organizations and local stakeholders.

Requirements

Candidates should have three to five years of experience in retail management, sales, or community relations. A post-secondary education in a relevant field is considered an asset, along with strong communication and leadership skills.

Skills

Retail management
Sales performance
Customer service
Marketing execution
Community engagement
Employee leadership
Coaching
Training
Public speaking
Analytical skills
Time management
Cultural awareness
Microsoft Office
Operational planning

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Community Relations
Stakeholder Management
Sales Management
Marketing Campaigns
Customer Experience
Indigenous Relations
Team Leadership
Performance Management
Merchandising
Inventory Management
Telecommunications
Public Speaking
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Microsoft Teams
Health and Safety
Business Development

Report this job