Find work in Canada.

539,046 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 11 mins ago
Delivery Manager – Personalization and Marketing (7 months contract)
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Toronto, ON
As the Delivery Manager – Personalization and Marketing, you will play a critical leadership role in ensuring the successful delivery of a broad portfolio of advanced analytics initiatives.…
Added 26 mins ago
P
Executive & Office Services Assistant
P&H
Winnipeg, MB
- Full-time
…locations, we provide crop inputs, agronomic solutions, and grain marketing expertise to help producers…
Added 26 mins ago
Lead Data Analyst
EXL
Canada
Act as the main analytics point of contact for marketing, international and regional stakeholders, building trusted working relationships across the client organization.
Added 1 hour ago
B
Sales Manager - SaaS (OTE: upto 130k)
BoomerangFX
Mississauga, ON
- $85,000 to $100,000 CAD / year
- Full-time
BoomerangFX is a global healthcare technology company bringing SaaS, artificial intelligence and digital marketing together to help private-pay healthcare practices operate and grow.…
Added 4 hours ago
M
Dynamics 365 CRM Solution Engineer
Microsoft
Calgary, AB · Edmonton, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
Lead customer envisioning workshops, whiteboard design sessions, and executive-level technical demonstrations across the Dynamics 365 portfolio, including Sales, Customer Service, Contact…
Added 5 hours ago
AH
Executive Lead, Communications & Engagement
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Full-time
Assisted Living Alberta (ALA) is seeking a strategic and influential communications executive to join its Executive Leadership Team (ELT) as Executive Lead, Communications and Engagement.…
Added 6 hours ago
H
Global Mining Practice Business Development Leader
HDR
Corner Brook, NL
- Full-time
Lead go/no-go decisions and major pursuit teams in developing client-focused capture plans, differentiators, teaming strategies, pricing approaches and executive engagement plans.
Added 6 hours ago
Senior Consultant / Manager, Financial Advisory
Teneo
Toronto, ON
…alongside some of the most experienced practitioners in the field advising the boards, management teams, lenders and shareholders of companies which are underperforming and/or facing any…
Added 6 hours ago
Associate Director / Director, Financial Advisory
Teneo
Toronto, ON
…alongside some of the most experienced practitioners in the field advising the boards, management teams, lenders and shareholders of companies which are underperforming and/or facing any…
Added 8 hours ago
AC
Database Administrator
Amphenol Communications Solutions
Markham, ON
- Full-time
Build executive scorecards for strategic performance and exceptions; departmental dashboards for targets, trends, and drivers; and operational views for detailed transactions and follow-up…
Added 8 hours ago
FS
Reality TV Producer / Director for Original reality series | Pilot material & Netflix pitch | Paid project engagement
FUTURA SOUND
Toronto, ON
- Internship
Reports to: Andrew / Tara – Executive Producer / Head of Productions at Futura Sound.
Added 8 hours ago
D
Communications Specialist
Dexian
Toronto, ON · Greater Toronto Area, Canada
- $55 to $65 CAD / hour
- Contract
We are seeking an experienced Communications Specialist to support communications, stakeholder engagement, executive reporting, and content management activities across cybersecurity and…
Added 8 hours ago
AC
Data Analytics Manager
Amphenol Communications Solutions
Markham, ON
- Full-time
…meet customer and business needs. This role will partner with executive leadership, marketing, finance, customer service, and other functions to understand business progress, priorities,…
Added 8 hours ago
OT
Commercial Sales Development Representative
Open Text Corporation
Waterloo, ON
- Other
…Client engagement activated by Global campaigns and Regional Field Marketing. Success in this position is measured by qualified pipeline creation, pipeline acceleration and revenue, with…
Added 12 hours ago
DP
Account Executive
Diamond Packaging Supplies Ltd.
Toronto, ON · Scarborough, ON
- Full-time
Post-secondary education in business, marketing, or a related field, or equivalent professional experience.
Added 12 hours ago
P
Marketing Communications Specialist
ProxyLink
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Bachelor’s degree or equivalent in Marketing, Communications, or a related field.
Added 12 hours ago
S
VP, Demand Generation
Sidetrade
Calgary, AB
- Full-time
Build and lead a high-performing demand generation team, covering digital marketing, content, field events, paid media, SEO/SEM and marketing operations
Added 12 hours ago
TN
Account Executive Premium Service
True North Sports + Entertainment
Winnipeg, MB
- Full-time
Post Secondary education in business, marketing, or related field.
Added 13 hours ago
TN
Senior Account Manager
TCL North America
Toronto, ON
- $100,000 to $140,000 CAD / year
- Full-time
…execution. This position will be responsible for maximizing TCL’s marketing, advertising, events, and training budget; while ensuring TCL is represented as a top tier leader in the…
Added 13 hours ago
EL
Store Manager Store Manager
Estée Lauder Companies
Vancouver, BC
- Full-time
…fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure…
Added 13 hours ago
LR
Sales & Account Specialist
La Rocca Creative Cakes
Richmond Hill, ON
- Full-time
Bachelor’s degree in Business Administration, Commerce, Marketing or a relevant commercial field is preferred.
Added 13 hours ago
B
Associate Director, Though Leader Liaison (East) – Rare Disease
Biogen
Field, BC
- Full-time
…Neuromuscular Rare Disease Franchise. This position reports into the marketing organization, focused on building, implementing and executing field-based tactics that support educational…
Added 13 hours ago
C
Communications Specialist
Cella
Toronto, ON
- $50 to $52 CAD / hour
- Contract
…dynamic team dedicated to developing high-priority content and executive communications. In this role, you will synthesize complex operational data into polished presentations, memos, and…
Added 13 hours ago
H
Global Mining Practice Business Development Leader
HDR
Burlington, ON
- Full-time
Lead go/no-go decisions and major pursuit teams in developing client-focused capture plans, differentiators, teaming strategies, pricing approaches and executive engagement plans.
Added 13 hours ago
H
Global Mining Practice Business Development Leader
HDR
Toronto, ON
- Full-time
Lead go/no-go decisions and major pursuit teams in developing client-focused capture plans, differentiators, teaming strategies, pricing approaches and executive engagement plans.

Northwestel

Manager, Community Relations and Retail Operations

Yellowknife, NT, X1A 3S9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

Reporting to the Director, Integrated Marketing, this position is responsible for leading Northwestel’s Yellowknife retail operation while supporting customer growth, local marketing execution, and community engagement activities across the Northwest Territories.

The Manager, Community Relations and Retail Operations is accountable for retail sales performance, customer experience, employee leadership, store operations, local market support, and stakeholder relationship management. The position works with internal teams, customers, Indigenous organizations, community leaders, and local businesses to help ensure Northwestel’s products, services, campaigns, and community presence meet local customer and business needs.

Direct reports include Retail Sales Representatives and other retail employees assigned to the Yellowknife retail store.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are First Nation, Inuit, or Métis; a woman; a person with a disability; or a visible minority, if they wish to receive hiring preference.

Specific Accountabilities

Retail Operations and Customer Experience

Lead the day-to-day operation of the Yellowknife retail store, including sales, customer service, merchandising, staffing, scheduling, and operational execution.
Achieve established sales, revenue, product penetration, customer satisfaction, expense control, and store performance objectives.
Recruit, coach, train, develop, and support employees to deliver strong customer experiences, product knowledge, campaign readiness, and sales results.
Monitor sales trends, customer feedback, competitor activity, inventory needs, and operational issues and share insights with appropriate internal teams.
Resolve or escalate customer concerns, complaints, technical inquiries, special requests, and service-related issues in a timely and professional manner.
Recommend and implement improvements to retail processes, staffing, workflow, merchandising, sales activation, and customer experience.

Marketing and Local Market Support

Support the planning, execution, and evaluation of local marketing campaigns, customer growth initiatives, promotions, sponsorships, and community events.
Work with Marketing, Product, Customer Intelligence, Retail, Sales, Digital, Communications, and agency partners to support campaign execution and local market readiness.
Use customer, campaign, retail, and market data to identify opportunities to improve customer awareness, campaign effectiveness, and local market performance.
Ensure retail and customer-facing teams are prepared to support product launches, service updates, promotional offers, and customer programs.

Community and Stakeholder Engagement

Build and maintain positive working relationships with Indigenous organizations, community governments, local businesses, community leaders, and other key stakeholders.
Support Northwestel’s efforts to strengthen long-term Indigenous and community relationships throughout the Northwest Territories.
Identify and communicate community engagement, sponsorship, customer education, and relationship-building opportunities that support local priorities and business objectives.
Provide local perspective to internal teams on community issues, Indigenous relations considerations, cultural context, stakeholder expectations, and appropriate local responses.
Represent Northwestel at community meetings, public events, trade shows, business functions, and stakeholder engagements as required.

Cross-Functional Coordination

Act as a local connection point between Northwestel’s corporate teams and Northwest Territories customers, communities, partners, and frontline employees.
Coordinate local implementation of business initiatives, executive visits, community activities, customer education efforts, retail events, and special projects.
Prepare reports, presentations, briefings, stakeholder updates, and recommendations as required.

Administrative Duties

Participate fully in organizational health and safety programs, adhere to all safe work practices and procedures, and remain focused on continuous improvement. Ensure Accident Prevention Program, Code of Business Conduct, and Occupational Health and Safety training are completed on time.
Complete administrative tasks in a timely manner, including time reporting, expense reporting, and submission of corporate card statements, as applicable.

Knowledge and Skills Required

Three to five years of experience in retail management, sales, customer service, marketing, community relations, stakeholder engagement, or a related field.
Experience leading employees, including coaching, scheduling, training, performance planning, and employee development.
Post-secondary education in Business, Marketing, Communications, Community Relations, Indigenous Studies, Public Relations, or a related field would be considered an asset.
Strong customer service orientation and sound judgment in resolving customer, employee, operational, or community concerns.
Demonstrated ability to manage sales performance, expenses, inventory awareness, operational priorities, and customer experience.
Strong communication, presentation, public speaking, relationship-building, organizational, analytical, and time-management skills.
Ability to interpret sales, customer, campaign, retail, and market information to support decisions and recommendations.
Demonstrated cultural awareness and respect for Indigenous communities, northern communities, and diverse customer groups.
Proficiency with Microsoft Office, including Outlook, Excel, PowerPoint, Word, and Teams.
Knowledge of northern communities, Indigenous communities, telecommunications, retail, customer service, or a regulated business environment would be considered an asset.
Knowledge of the elements of a health and safety program will be considered an asset.

Nature and Scope

This position operates in a dynamic environment requiring the incumbent to balance retail leadership, customer service, employee development, local marketing execution, community engagement, and stakeholder relationship management. The role has direct accountability for the Yellowknife retail store and supports local customer growth and Northwestel’s market presence across the Northwest Territories.

The incumbent exercises judgment when managing operational priorities, employee matters, customer concerns, community expectations, campaign execution, and local relationship-building activities. Decisions are made within established policies, procedures, and business objectives, with matters of broader risk, reputation, or strategy escalated as appropriate.

Typical Contacts

Internal

Regular contact with Marketing, Retail Operations, Sales, Customer Experience, Product, Customer Intelligence, Digital, Communications, Public Relations, Government Relations, Indigenous Relations, Human Resources, Network Operations, Field Operations, Finance, Legal, and senior management for the purpose of local execution, information sharing, issue resolution, employee support, customer experience, and stakeholder coordination.

External

Regular contact with Indigenous organizations, community governments, public governments, local businesses, customers, community leaders, event partners, vendors, agencies, chambers of commerce, media representatives, and members of the public for the purpose of relationship management, customer support, community engagement, event coordination, and local market support.

Working Conditions

This position is based in Yellowknife, Northwest Territories and works in office, retail, customer-facing, and community environments. The incumbent manages store priorities, attends meetings, supports community events, participates in business functions, and represents Northwestel in public settings.

Evening or weekend work may be required to support retail activities, community events, public meetings, sponsorships, or business functions. Travel within the Northwest Territories and other parts of Northwestel’s operating area may be required, for example once every two months for up to one week at a time.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

Apply About employer

More about this job

Responsibilities

The manager leads the Yellowknife retail operation, overseeing sales performance, customer experience, and employee development. They also drive community engagement and local marketing initiatives while maintaining relationships with Indigenous organizations and local stakeholders.

Requirements

Candidates should have three to five years of experience in retail management, sales, or community relations. A post-secondary education in a relevant field is considered an asset, along with strong communication and leadership skills.

Skills

Retail management
Sales performance
Customer service
Marketing execution
Community engagement
Employee leadership
Coaching
Training
Public speaking
Analytical skills
Time management
Cultural awareness
Microsoft Office
Operational planning

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Community Relations
Stakeholder Management
Sales Management
Marketing Campaigns
Customer Experience
Indigenous Relations
Team Leadership
Performance Management
Merchandising
Inventory Management
Telecommunications
Public Speaking
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Microsoft Teams
Health and Safety
Business Development

Report this job