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Added 1 hour ago
AC
Sales Representative - Markham, ON (Cantonese/Mandarin Speaking)
Axcellent Communications Inc.
Markham, ON
- Full-time
…work, learn and play. We are seeking a dynamic and motivated Sales Representative to join our team in Scarborough & North York, ON. This role involves engaging with clients, understanding…
Added 2 hours ago
HB
Regional Manager, Canada West
HUGO BOSS Canada, Inc.
Vancouver, BC
- Other
The Regional Manager is charged with achieving success relating to the sales goals, loss control, P&L planning, and achievement of UPT goals in all of the Directly Operated Stores and Shops…
Added 2 hours ago
HB
Assistant Manager - BOSS Store, St. Foy
HUGO BOSS Canada, Inc.
Ste.-Foy, QC
- Other
Lead the team to achieve positive results by supporting top line sales, profit and loss management and inventory control.
Added 2 hours ago
PC
Manager
Parq Casino
Vancouver, BC
- $50,000 to $60,000 CAD / year
- Full-time
The Restaurant Manager provides leadership for all Front of House operations, including à la carte dining, group sales, catering, and beverage programs. Working closely with the General…
Added 2 hours ago
HE
Event Marketing Representative
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
You won't be expected to know everything on day one, but we do expect you to get better one day at a time. Training, coaching and feedback are part of the development process.
Added 3 hours ago
PF
Traveling Merchandiser
Performance Food Group
Kelowna, BC
- Full-time
As a Merchandiser, you will report to the Sales Account Manager. You will be working in our customer retail locations in the interior area of BC and be responsible for the maintenance and…
Added 3 hours ago
AS
Part Time Retail Sales Representative - Temporary
Advantage Solutions
Calgary, AB
- Part-time
We are hiring a Retail Sales Merchandiser who can work effectively with store management to increase retail sales and execute client-driven merchandising that exceed the client’s…
Added 3 hours ago
PF
Traveling Merchandiser
Performance Food Group
Kamloops, BC
- Full-time
As a Merchandiser, you will report to the Sales Account Manager. You will be working in our customer retail locations in the interior area of BC and be responsible for the maintenance and…
Added 3 hours ago
AS
Retail Sales Representative
Advantage Solutions
Toronto, ON
- $45,000 to $50,000 CAD / year
- Internship
We are hiring a Retail Sales Representative who can work effectively with store management to increase retail sales and execute client driven merchandising that exceed the client’s…
Added 3 hours ago
AS
Retail Sales Representative
Advantage Solutions
Toronto, ON · North York, ON
- $20 to $23 CAD / hour
- Full-time
We are hiring a Retail Sales Merchandiser who can work effectively with store management to increase retail sales and execute client-driven merchandising that exceed the client’s…
Added 5 hours ago
LL
technical sales representative
Lac-Mac Limited
London, ON
- Full-time
Conduct sales transactions through Internet-based electronic commerce
Added 5 hours ago
NB
Banking Advisor
National Bank of Canada
Longueuil, QC · Saint-Hubert, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 8 hours ago
HB
Assistant Store Manager - BOSS Outlet, Cross Iron Mills
HUGO BOSS Canada, Inc.
Rocky View, AB
- Other
Lead the team to achieve positive results by supporting top line sales, profit and loss management and inventory control.
Added 8 hours ago
A
Inside Sales Representative-Small Business Solutions (Hybrid)
ADP
Mississauga, ON
- Full-time
ADP is hiring an Inside Sales Representative (Small Business Solutions)
Added 11 hours ago
A&
Brand Representative - CF Toronto Eaton Centre, Abercrombie & Fitch
Abercrombie & Fitch Co.
Toronto, ON
- Part-time
Sales Floor Maintenance: Support product replenishment and maintain a clean, organized, and visually consistent sales environment. This includes folding, hanging, sizing, and ensuring…
Added 11 hours ago
C
Mobile Financial Services Representative
CIBC
Brossard, QC · Boucherville, QC · Candiac, QC · Saint-Bruno, QC
- Full-time
…understand their needs and identify opportunities. You’ll complete sales of Chequing and Savings accounts, and provide high-level information on other products (e.g., mortgages, Investor’s…
Added 11 hours ago
C
Mobile Financial Services Representative
CIBC
Guelph, ON · Brantford, ON · Burlington, ON · Kitchener, ON · Waterloo, ON · Ancaster, ON · London, ON
- Full-time
…understand their needs and identify opportunities. You’ll complete sales of Chequing and Savings accounts, and provide high-level information on other products (e.g., mortgages, Investor’s…
Added 11 hours ago
LA
Automotive Parts Representative
Lordco Auto Parts
Vernon, BC
- $19 to $25 CAD / hour
- Full-time
Career Development Support & Promote-From-Within Culture to enhance your expertise and maximize your career journey
Added 12 hours ago
CH
Project Services Sales Representative (Remediation Services)
Clean Harbors
Vancouver, BC
- Full-time
Clean Harbors is looking for a Project Services Sales Representative (Remediation Services). This role has direct responsibility for the profitable revenue growth throughout the designated…
Added 12 hours ago
CH
Project Services Sales Representative
Clean Harbors
Edmonton, AB
- Full-time
Clean Harbors is looking for a Project Services Sales Representative (Remediation Services), this role has direct responsibility for the profitable revenue growth throughout the designated…
Added 13 hours ago
VC
Inside Sales Representative
Viessmann Climate Solutions
Langley (District), BC · Langley, BC
- $33,000 to $83,000 CAD / year
- Full-time
Viessmann is looking for a dynamic Inside Sales Representative to join our team in Langley, BC. In this role, you’ll be the operational backbone of our sales engine - ensuring flawless…
Added 13 hours ago
P
Patient Growth & Sales
Previvo
Winnipeg, MB
- Full-time
2+ years of sales or business development experience with measurable results.
Added 13 hours ago
A
Outside Field Sales Representative (Small Business Solutions)- (Bilingual: English & Cantonese/Mandarin)
ADP
Mississauga, ON
- Full-time
ADP is hiring an Outside Field Sales Representative (Small Business Solutions)- Bilingual: English and Cantonese/Mandarin. This role is focused on the Markham territory.
Added 15 hours ago
HB
Assistant Manager - BOSS Store, Sherway Gardens
HUGO BOSS Canada, Inc.
Toronto, ON · Etobicoke, CA-ON
- Other
Lead the team to achieve positive results by supporting top line sales, profit and loss management and inventory control.
Added 17 hours ago
TC
On-Site Sales Representative
The Commencement Group
Lethbridge, AB
- Part-time
Convocation Flowers is looking to hire an On-Site Sales Representative to join our team for the University of Lethbridge Fall 2026 graduation on October 17. We are a company that sells…

Northwestel

Manager, Community Relations and Retail Operations

Yellowknife, NT, X1A 3S9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 5, 2026

Original job description

Reporting to the Director, Integrated Marketing, this position is responsible for leading Northwestel’s Yellowknife retail operation while supporting customer growth, local marketing execution, and community engagement activities across the Northwest Territories.

The Manager, Community Relations and Retail Operations is accountable for retail sales performance, customer experience, employee leadership, store operations, local market support, and stakeholder relationship management. The position works with internal teams, customers, Indigenous organizations, community leaders, and local businesses to help ensure Northwestel’s products, services, campaigns, and community presence meet local customer and business needs.

Direct reports include Retail Sales Representatives and other retail employees assigned to the Yellowknife retail store.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are First Nation, Inuit, or Métis; a woman; a person with a disability; or a visible minority, if they wish to receive hiring preference.

Specific Accountabilities

Retail Operations and Customer Experience

Lead the day-to-day operation of the Yellowknife retail store, including sales, customer service, merchandising, staffing, scheduling, and operational execution.
Achieve established sales, revenue, product penetration, customer satisfaction, expense control, and store performance objectives.
Recruit, coach, train, develop, and support employees to deliver strong customer experiences, product knowledge, campaign readiness, and sales results.
Monitor sales trends, customer feedback, competitor activity, inventory needs, and operational issues and share insights with appropriate internal teams.
Resolve or escalate customer concerns, complaints, technical inquiries, special requests, and service-related issues in a timely and professional manner.
Recommend and implement improvements to retail processes, staffing, workflow, merchandising, sales activation, and customer experience.

Marketing and Local Market Support

Support the planning, execution, and evaluation of local marketing campaigns, customer growth initiatives, promotions, sponsorships, and community events.
Work with Marketing, Product, Customer Intelligence, Retail, Sales, Digital, Communications, and agency partners to support campaign execution and local market readiness.
Use customer, campaign, retail, and market data to identify opportunities to improve customer awareness, campaign effectiveness, and local market performance.
Ensure retail and customer-facing teams are prepared to support product launches, service updates, promotional offers, and customer programs.

Community and Stakeholder Engagement

Build and maintain positive working relationships with Indigenous organizations, community governments, local businesses, community leaders, and other key stakeholders.
Support Northwestel’s efforts to strengthen long-term Indigenous and community relationships throughout the Northwest Territories.
Identify and communicate community engagement, sponsorship, customer education, and relationship-building opportunities that support local priorities and business objectives.
Provide local perspective to internal teams on community issues, Indigenous relations considerations, cultural context, stakeholder expectations, and appropriate local responses.
Represent Northwestel at community meetings, public events, trade shows, business functions, and stakeholder engagements as required.

Cross-Functional Coordination

Act as a local connection point between Northwestel’s corporate teams and Northwest Territories customers, communities, partners, and frontline employees.
Coordinate local implementation of business initiatives, executive visits, community activities, customer education efforts, retail events, and special projects.
Prepare reports, presentations, briefings, stakeholder updates, and recommendations as required.

Administrative Duties

Participate fully in organizational health and safety programs, adhere to all safe work practices and procedures, and remain focused on continuous improvement. Ensure Accident Prevention Program, Code of Business Conduct, and Occupational Health and Safety training are completed on time.
Complete administrative tasks in a timely manner, including time reporting, expense reporting, and submission of corporate card statements, as applicable.

Knowledge and Skills Required

Three to five years of experience in retail management, sales, customer service, marketing, community relations, stakeholder engagement, or a related field.
Experience leading employees, including coaching, scheduling, training, performance planning, and employee development.
Post-secondary education in Business, Marketing, Communications, Community Relations, Indigenous Studies, Public Relations, or a related field would be considered an asset.
Strong customer service orientation and sound judgment in resolving customer, employee, operational, or community concerns.
Demonstrated ability to manage sales performance, expenses, inventory awareness, operational priorities, and customer experience.
Strong communication, presentation, public speaking, relationship-building, organizational, analytical, and time-management skills.
Ability to interpret sales, customer, campaign, retail, and market information to support decisions and recommendations.
Demonstrated cultural awareness and respect for Indigenous communities, northern communities, and diverse customer groups.
Proficiency with Microsoft Office, including Outlook, Excel, PowerPoint, Word, and Teams.
Knowledge of northern communities, Indigenous communities, telecommunications, retail, customer service, or a regulated business environment would be considered an asset.
Knowledge of the elements of a health and safety program will be considered an asset.

Nature and Scope

This position operates in a dynamic environment requiring the incumbent to balance retail leadership, customer service, employee development, local marketing execution, community engagement, and stakeholder relationship management. The role has direct accountability for the Yellowknife retail store and supports local customer growth and Northwestel’s market presence across the Northwest Territories.

The incumbent exercises judgment when managing operational priorities, employee matters, customer concerns, community expectations, campaign execution, and local relationship-building activities. Decisions are made within established policies, procedures, and business objectives, with matters of broader risk, reputation, or strategy escalated as appropriate.

Typical Contacts

Internal

Regular contact with Marketing, Retail Operations, Sales, Customer Experience, Product, Customer Intelligence, Digital, Communications, Public Relations, Government Relations, Indigenous Relations, Human Resources, Network Operations, Field Operations, Finance, Legal, and senior management for the purpose of local execution, information sharing, issue resolution, employee support, customer experience, and stakeholder coordination.

External

Regular contact with Indigenous organizations, community governments, public governments, local businesses, customers, community leaders, event partners, vendors, agencies, chambers of commerce, media representatives, and members of the public for the purpose of relationship management, customer support, community engagement, event coordination, and local market support.

Working Conditions

This position is based in Yellowknife, Northwest Territories and works in office, retail, customer-facing, and community environments. The incumbent manages store priorities, attends meetings, supports community events, participates in business functions, and represents Northwestel in public settings.

Evening or weekend work may be required to support retail activities, community events, public meetings, sponsorships, or business functions. Travel within the Northwest Territories and other parts of Northwestel’s operating area may be required, for example once every two months for up to one week at a time.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The manager leads the Yellowknife retail operation, overseeing sales performance, customer experience, and employee development. They also drive community engagement and local marketing initiatives while maintaining relationships with Indigenous organizations and local stakeholders.

Requirements

Candidates should have three to five years of experience in retail management, sales, or community relations. A post-secondary education in a relevant field is considered an asset, along with strong communication and leadership skills.

Skills

Retail management
Sales performance
Customer service
Marketing execution
Community engagement
Employee leadership
Coaching
Training
Public speaking
Analytical skills
Time management
Cultural awareness
Microsoft Office
Operational planning

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Community Relations
Stakeholder Management
Sales Management
Marketing Campaigns
Customer Experience
Indigenous Relations
Team Leadership
Performance Management
Merchandising
Inventory Management
Telecommunications
Public Speaking
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Microsoft Teams
Health and Safety
Business Development

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