Jobs in Canada

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Added 1 month ago
TB
Youth Baseball Instructor (ONTARIO)
Toronto Blue Jays
Toronto, ON
- $22 CAD / hour
- Part-time
Must have a flexible schedule and be available for program changes and short-notice events
Added 1 month ago
LL
IRS - Administrative Assistant
Lac La Ronge Indian Band
La Ronge, SK
- Full-time
- Contract
We are looking for a dedicated, reliable and outgoing IRS Administrative Assistant to provide administrative support to the Cultural Program. The ideal candidate will be required to provide…
Added 1 month ago
CM
Mental Health Nurse
CASA Mental Health
AB
- $40.28 to $53.03 CAD / hour
- Full-time
Shift structure: Rotating 9-hour night shift
Added 1 month ago
PA
Business Analyst (Requirements Management)
PROVINCIAL AEROSPACE LTD
St. John's, NL
- Full-time
PAL Aerospace is seeking a detail-oriented and analytical Business Analyst to support the Program Manager in St. John’s, NL.
Added 1 month ago
HC
Millwright
Hartmann Canada Inc
Brantford, ON
- Up to $47.3 CAD / hour
- Full-time
8 hour day shift (7:00am-3:00pm)
Added 1 month ago
IF
Cleaner
Impact Fitness LLC
Surrey, BC
- Up to $18.25 CAD / hour
- Part-time
Retirement savings program with a 4% company match
Added 1 month ago
C
Maintenance Manager
Civeo
Canada
- Full-time
Work rotation schedule of 15/13
Added 1 month ago
N
Mgr, Workforce Mgmt & Capacity Planning
Northwestel
Yellowknife, NT
- Full-time
…appropriate manner, and applying the Attendance Management Program and other relevant policies when needed. This also includes skill assessment and gap analysis that ensures effective…
Added 1 month ago
N
Manager, Network Ops Control Centre
Northwestel
Yellowknife, NT
- Full-time
The NOCC Manager is accountable for the monitoring, maintenance, repair, upgrading and overall central technical support of Northwestel’s network system including Internet Provider (IP)…
Added 1 month ago
IC
Deli Associate
Italian Centre Shop
Sherwood Park, AB
- Full-time
High School or GED from an accredited school system or program is preferred
Added 1 month ago
FS
Sales Account Manager
Fire safety and protection LLC
Peterborough, ON · Owen Sound, ON
- $75,000 to $95,000 CAD / year
- Full-time
Promptly respond to all lead generation inquiries and participate in all meetings scheduled through the lead generation program, ensuring consistent follow-up and professional engagement…
Added 1 month ago
NC
Temporary Supported Child Development Consultant-P1
Nanaimo Child Development Centre Society
Nanaimo, BC
- $37.89 to $47.2 CAD / hour
- Full-time
- Temporary
…selection of child care placements, assessment of level of support, recruitment and support to support workers in child care settings, support to child care settings, individual program…
Added 1 month ago
OC
Full Time Temporary Utility Meter Reader
Olameter Corporation
Vancouver, BC
- Full-time
- Temporary
Must have access to your own reliable vehicle · Day shift hours, Monday-Friday
Added 1 month ago
SC
Sales Associate
Staples Canada
Powell River, BC
- Full-time
Support all merchandising and signage standards including planograms and stocking.
Added 1 month ago
ML
Delivery Driver/Technician
Motion LP
Toronto, ON
- Full-time
Tenure recognition through our Motion Milestone Program
Added 1 month ago
PP
Maintenance Technician
Pretium Packaging
Surrey, BC
- Full-time
Must have tools in order to perform all functions of the job/position · Must have the availability to work days, afternoons or nights as we are a 24/7 facility
Added 1 month ago
N
Department Manager- Nike Vaughan Mills Store
Nike
Vaughan, ON · Concord, ON · NFS CA VAUGHAN MILLS
- $27.47 to $29 CAD / hour
- Full-time
Tuition Reimbursement program, Employee Assistance program, Retirement Savings Plan Match
Added 1 month ago
M
Assistant Food & Beverage Operations Manager
Marriott
Vancouver, BC
- Full-time
Supports and supervises an effective monthly self inspection program.
Added 1 month ago
SS
Housekeeping Aide | Permanent Casual - All Shifts
Sienna Senior Living
Gravenhurst, ON
- Part-time
…Community their home. In this role, you will provide heartfelt support to our residents by maintaining a clean and comfortable living environment. Each day offers a new chance to enhance…
Added 1 month ago
TR
AI Product Security Manager
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
In this role, you will help shape the direction of our Product Security program and drive the execution, improvement, and scaling of our Secure Software Development Lifecycle (S-SDLC).
Added 1 month ago
MEP Coordinator
Pomerleau
Burnaby, BC
…role or connect with one of our recruiters to learn how we can support you throughout the…
Added 1 month ago
C
Quality Assurance Coordinator
Cencora
Mississauga, ON · CAN > ON > Mississauga > Viscount
- Full-time
Overview and verify technical change controls, calibration, maintenance and qualification / validation program according to internal guidelines, supporting the local facility representative…
Added 1 month ago
SC
Administrative Assistant
Strathcona County
Sherwood Park, AB
- Full-time
Reporting to and supporting the Supervisor, Administrative Support, this position provides administrative support to the Manager, Utilities Finance and Accounting, the Utilities Finance and…
Added 1 month ago
T
Credit Analyst II, Franchise Banking Group
TD
Toronto, ON
- Full-time
Completing both new and annual program credit reviews, structuring programs to reflect Bank lending requirements (both Small Business and Commercial), risk appetite, and customer and…
Added 1 month ago
T
Investment Advisor I
TD
St. Catharines, ON
- Full-time
…Investment Advisors into our Developing Investment Advisor Program. This is a highly specialized program where participants gain the opportunity to build comprehensive knowledge in…

Northwestel

Manager, Network Ops Control Centre

Yellowknife, NT, X1A 3S9, Canada

Full-time

Apply on recruiting.ultipro.ca About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The NOCC Manager is accountable for the monitoring, maintenance, repair, upgrading and overall central technical support of Northwestel’s network system including Internet Provider (IP) service, Wide Area Network (WAN), Switching, Transport, Data and Video networks. This role also involves ensuring that network utilization and availability statistics are maximized and within designed performance standards.

Responsibilities include leading and overseeing operational functions including Incident Management, Change Management, Problem Management, advanced service provisioning, and Level 1 and Level 2 Assurance support. The role is accountable for the successful introduction of new services into the operational environment, driving continuous process improvement initiatives, and expanding the team's assurance capabilities, technical skillsets, and workload capacity. Responsibilities also include coaching and developing staff, fostering a high-performance culture, managing customer relationships, ensuring adherence to Service Level Agreements (SLAs), and maintaining a strong focus on service quality and customer satisfaction. In addition, the position is responsible for creating, maintaining, and delivering customer and CRTC-related reporting to support regulatory compliance, operational transparency, and informed business decision-making.

This position supports approximately sixteen (16) team members.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are First Nation, Inuit, or Métis; a woman; a person with a disability; or a visible minority, if they wish to receive hiring preference.

Specific Accountabilities

Manage the daily operations of Northwestel’s network infrastructure working collaboratively with the operations, engineering, and customer services departments to ensure the various service provisioning and assurance activities occur in a timely manner, and that the network is optimally configured to ensure customer satisfaction.
Chair the Change Advisory Board, Emergency Change Advisory Board and facilitates all Post Implementation Reviews providing monthly metrics to the Northwestel leadership team on success, attendance, and compliance ratios.
Coordinate the maintenance and repair of the network, when necessary, by providing guidance around priority and impact mitigation to those responsible for conducting approved changes.
Manage and maintain the Northwestel Change Management Policy & Procedures documentation and archives providing guidance and support for facility record keeping, including implementing modern technology or process, managing approvals and escalations, and facilitating coaching and training opportunities as required.
Provide effective and timely escalation of customer-based interest issues when required to both internal and external organizations.
Enforce contract obligations respecting both customer Service Level Agreements (SLA) and organizational Mean Time to Repair (MTTR) commitments.
Develop, monitor, and track service level indicators and coordinate the development of action plans that effectively address areas of opportunity.
Lead and coach all direct and indirect reports including performance evaluations, attendance management, prioritizing of workload, and implementing both staff development and training plans.
Manage the departmental operations budget while respecting financial goals and overall strategic objectives.
Keep abreast of technological change and emergent telecommunications network advances through self-directed learning and technical courses provided by vendors or other parties.
Represent the organization through direct contact with business customers, partner carriers, and internal departments as required.
Must be flexible in availability and consistently available outside of normal business hours (including weekends) to assist/lead with Incident Management activities.

Knowledge and Skills Required

This position requires the incumbent to have the following qualifications:

Engineering Degree or Equivalent five (5) years’ experience in Telecommunications or Internet Service Provider environment.
Proven ability to lead and motivate a team through change, learning new systems and applications.
Excellent communications skills (oral, written & listening) with a proven ability to express technical requirements in business terms.
Proven ability to work under pressure with conflicting priorities.
Proven conflict resolution skills.
Strong interpersonal and customer relations skills
Ability to think critically and analyze data and form conclusions based on information from a variety of sources.
Certification in IT Infrastructure Library (ITIL) would be considered an asset.

Typical Contacts

External contacts include Large and Small Business Customers, Network Designers, Engineers, as well as other national and provincial carriers. Regular communication with these customers and other carriers is required to escalate service delivery issues, negotiate and coordinate inter-network circuit provisioning and testing.

Internal contacts include Operations (Service Management, Workforce, Implementation Engineering), Customer Services (Business Customer Service Representatives, Account Management), Corporate (Marketing, Advanced Communications), Executive and Finance. Regular communication is required to ensure optimal performance of the networks and associated processes within the Network Support Services.

Working Conditions

This position works in a typical office environment. The incumbent may be required to travel throughout NorthwesTel’s operating territory, as well as to travel outside the operating territory for meetings and conferences pertaining to Inter-company service assurance and pertinent service level agreements.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

Apply on recruiting.ultipro.ca About employer

More about this job

Responsibilities

The NOCC Manager oversees the daily operations, maintenance, and technical support of the network infrastructure while leading a team of sixteen members. This role is responsible for incident, change, and problem management, ensuring adherence to SLAs and regulatory compliance through effective reporting and process improvement.

Requirements

Candidates must possess an Engineering degree or at least five years of experience in a telecommunications or ISP environment. Strong leadership, communication, and analytical skills are required, with ITIL certification considered an asset.

Skills

Network Operations
Incident Management
Change Management
Problem Management
Service Provisioning
Team Leadership
Staff Development
Budget Management
SLA Management
Technical Support
Regulatory Compliance
Conflict Resolution
Data Analysis
Telecommunications
ITIL

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

IP Service
WAN
Switching
Transport
Data Networks
Video Networks
Incident Management
Change Management
Problem Management
Service Provisioning
Assurance Support
SLA
MTTR
CRTC
Change Advisory Board
Telecommunications
ISP
ITIL
Budgeting
Performance Management
Network Infrastructure
Regulatory Compliance
Leadership
Customer Relations

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Work requirements

Jobs in Canada