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Added 1 month ago
PI
AI Program Manager
PICTON Investments
Toronto, ON
- Full-time
We are seeking an AI Program Manager to lead the planning, coordination, and delivery of artificial intelligence initiatives across the organization. This role sits at the intersection of…
Added 1 month ago
Vendor Manager
Rogers Communications
Toronto, ON · Brampton, ON
We are looking for vendor Manager who will lead the governance, performance management and financial tracking of our vendors. This role is a critical link in our Network organization,…
Added 1 month ago
SI
Front of House Manager
Service Inspired Restaurants
Toronto, ON
- Other
Since pouring our first pint in 1989, a lot has changed at The Loose Moose. And yet, so much has remained the same. Our space is different, but our address isn’t. Our business has grown,…
Added 1 month ago
Project Manager, Construction
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mississauga, ON
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and…
Added 1 month ago
Management - Store Leader
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Mount Pearl, NL · St. John's, NL · Paradise, NL
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and…
Added 1 month ago
In Store Bakery - Manager Bakery
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
PE · Montague, PE
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and…
Added 1 month ago
Meat & Seafood - Cutter Meat
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Windsor, NS
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and…
Added 1 month ago
Education Interpreter & Site Representative
Toronto and Region Conservation Authority (TRCA)
Richmond Hill, ON
Provides continuous learning and development opportunities.
Added 1 month ago
Social Worker 2 - Forensic Early Intervention Service
CAMH
Toronto, ON · Etobicoke, ON
The Complex Care & Recovery Program is seeking a full-time, temporary Social Worker 2 (18 month contract) to work in the Forensic Early Intervention Service. Reporting to the Program…
Added 1 month ago
TE
Regional Project Manager - New Installation (Winnipeg)
TK Elevator
Winnipeg, MB
- Full-time
Continuous Development: Structured onboarding, continuous learning, and development programs designed to support your growth.
Added 1 month ago
CC
Sales Development Manager, Multi-channel
Coca-Cola Canada Bottling Limited
Nanaimo, BC
- Full-time
Coke Canada has a culture of learning, and we offer several channels to support your development, including on-the-job training and a library of free courses for just-in-time learning.
Added 1 month ago
A
Product Manager
Affinity
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
We’re looking for an entrepreneurial Product Manager who is excited about building and delivering AI-powered products that create real business impact. This role goes beyond traditional…
Added 1 month ago
TE
Operations Coordinator - Victoria, BC
TK Elevator
Victoria, BC
- Full-time
Continuous Development: Structured onboarding, continuous learning, and development programs designed to support your growth.
Added 1 month ago
TE
Jr Field Operations Maintenance Supervisor - London, ON
TK Elevator
London, ON
- Full-time
Continuous Development: Structured onboarding, continuous learning, and development programs designed to support your growth.
Added 1 month ago
TE
Jr Financial Analyst - Scarborough
TK Elevator
Toronto, ON · Scarborough, ON
- Full-time
Continuous Development: Structured onboarding, continuous learning, and development programs designed to support your growth.
Added 1 month ago
A
Représentant(e) des ventes en relations bancaires/Banking Relationship Sales Representative
ADP
Montreal, QC
- Full-time
Added 1 month ago
IT Business Analyst (On Call)
Okanagan College
Kelowna, BC
Under the general direction of the Manager of Software & Enterprise Systems, the IT Agile Project Coordinator plays a key role in coordinating a variety of technology initiatives that…
Added 1 month ago
CM
Mental Health Nurse
CASA Mental Health
AB
- $40.28 to $53.03 CAD / hour
- Full-time
Reporting to the Program Manager or Program Supervisor, the Mental Health Nurse works collaboratively within an interdisciplinary team to provide and coordinate services, including nursing…
Added 1 month ago
N
Manager, Network Ops Control Centre
Northwestel
Yellowknife, NT
- Full-time
The NOCC Manager is accountable for the monitoring, maintenance, repair, upgrading and overall central technical support of Northwestel’s network system including Internet Provider (IP)…
Added 1 month ago
SC
Sales Associate
Staples Canada
Powell River, BC
- Full-time
Calmly de-escalate and assist in complex customer situations to ensure their concerns are addressed effectively or refer to a manager/supervisor.
Added 1 month ago
TR
AI Product Security Manager
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
In this role, you will help shape the direction of our Product Security program and drive the execution, improvement, and scaling of our Secure Software Development Lifecycle (S-SDLC).
Added 1 month ago
T
Credit Analyst II, Franchise Banking Group
TD
Toronto, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 1 month ago
T
Investment Advisor I
TD
St. Catharines, ON
- Full-time
Are you entrepreneurial, passionate about investments, growing your business, and empowering clients to thrive? This could be your next big move! We are hiring Developing Investment…
Added 1 month ago
T
Developing Investment Advisor
TD
Calgary, AB
- Full-time
Are you entrepreneurial, passionate about investments, growing your business, and empowering clients to thrive? This could be your next big move! We are hiring Developing Investment…
Added 1 month ago
T
Sr. Manager, Business Management
TD
Toronto, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…

Northwestel

Manager, Network Ops Control Centre

Yellowknife, NT, X1A 3S9, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The NOCC Manager is accountable for the monitoring, maintenance, repair, upgrading and overall central technical support of Northwestel’s network system including Internet Provider (IP) service, Wide Area Network (WAN), Switching, Transport, Data and Video networks. This role also involves ensuring that network utilization and availability statistics are maximized and within designed performance standards.

Responsibilities include leading and overseeing operational functions including Incident Management, Change Management, Problem Management, advanced service provisioning, and Level 1 and Level 2 Assurance support. The role is accountable for the successful introduction of new services into the operational environment, driving continuous process improvement initiatives, and expanding the team's assurance capabilities, technical skillsets, and workload capacity. Responsibilities also include coaching and developing staff, fostering a high-performance culture, managing customer relationships, ensuring adherence to Service Level Agreements (SLAs), and maintaining a strong focus on service quality and customer satisfaction. In addition, the position is responsible for creating, maintaining, and delivering customer and CRTC-related reporting to support regulatory compliance, operational transparency, and informed business decision-making.

This position supports approximately sixteen (16) team members.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are First Nation, Inuit, or Métis; a woman; a person with a disability; or a visible minority, if they wish to receive hiring preference.

Specific Accountabilities

Manage the daily operations of Northwestel’s network infrastructure working collaboratively with the operations, engineering, and customer services departments to ensure the various service provisioning and assurance activities occur in a timely manner, and that the network is optimally configured to ensure customer satisfaction.
Chair the Change Advisory Board, Emergency Change Advisory Board and facilitates all Post Implementation Reviews providing monthly metrics to the Northwestel leadership team on success, attendance, and compliance ratios.
Coordinate the maintenance and repair of the network, when necessary, by providing guidance around priority and impact mitigation to those responsible for conducting approved changes.
Manage and maintain the Northwestel Change Management Policy & Procedures documentation and archives providing guidance and support for facility record keeping, including implementing modern technology or process, managing approvals and escalations, and facilitating coaching and training opportunities as required.
Provide effective and timely escalation of customer-based interest issues when required to both internal and external organizations.
Enforce contract obligations respecting both customer Service Level Agreements (SLA) and organizational Mean Time to Repair (MTTR) commitments.
Develop, monitor, and track service level indicators and coordinate the development of action plans that effectively address areas of opportunity.
Lead and coach all direct and indirect reports including performance evaluations, attendance management, prioritizing of workload, and implementing both staff development and training plans.
Manage the departmental operations budget while respecting financial goals and overall strategic objectives.
Keep abreast of technological change and emergent telecommunications network advances through self-directed learning and technical courses provided by vendors or other parties.
Represent the organization through direct contact with business customers, partner carriers, and internal departments as required.
Must be flexible in availability and consistently available outside of normal business hours (including weekends) to assist/lead with Incident Management activities.

Knowledge and Skills Required

This position requires the incumbent to have the following qualifications:

Engineering Degree or Equivalent five (5) years’ experience in Telecommunications or Internet Service Provider environment.
Proven ability to lead and motivate a team through change, learning new systems and applications.
Excellent communications skills (oral, written & listening) with a proven ability to express technical requirements in business terms.
Proven ability to work under pressure with conflicting priorities.
Proven conflict resolution skills.
Strong interpersonal and customer relations skills
Ability to think critically and analyze data and form conclusions based on information from a variety of sources.
Certification in IT Infrastructure Library (ITIL) would be considered an asset.

Typical Contacts

External contacts include Large and Small Business Customers, Network Designers, Engineers, as well as other national and provincial carriers. Regular communication with these customers and other carriers is required to escalate service delivery issues, negotiate and coordinate inter-network circuit provisioning and testing.

Internal contacts include Operations (Service Management, Workforce, Implementation Engineering), Customer Services (Business Customer Service Representatives, Account Management), Corporate (Marketing, Advanced Communications), Executive and Finance. Regular communication is required to ensure optimal performance of the networks and associated processes within the Network Support Services.

Working Conditions

This position works in a typical office environment. The incumbent may be required to travel throughout NorthwesTel’s operating territory, as well as to travel outside the operating territory for meetings and conferences pertaining to Inter-company service assurance and pertinent service level agreements.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The NOCC Manager oversees the daily operations, maintenance, and technical support of the network infrastructure while leading a team of sixteen members. This role is responsible for incident, change, and problem management, ensuring adherence to SLAs and regulatory compliance through effective reporting and process improvement.

Requirements

Candidates must possess an Engineering degree or at least five years of experience in a telecommunications or ISP environment. Strong leadership, communication, and analytical skills are required, with ITIL certification considered an asset.

Skills

Network Operations
Incident Management
Change Management
Problem Management
Service Provisioning
Team Leadership
Staff Development
Budget Management
SLA Management
Technical Support
Regulatory Compliance
Conflict Resolution
Data Analysis
Telecommunications
ITIL

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

IP Service
WAN
Switching
Transport
Data Networks
Video Networks
Incident Management
Change Management
Problem Management
Service Provisioning
Assurance Support
SLA
MTTR
CRTC
Change Advisory Board
Telecommunications
ISP
ITIL
Budgeting
Performance Management
Network Infrastructure
Regulatory Compliance
Leadership
Customer Relations

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