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Added 1 month ago
AR
Floating General Manager
Algonquin Resort
Toronto, ON
- Full-time
Candidate must possess the skills and experience to lead a team to consistently deliver exceptional guest service and effectively grow revenues
Added 1 month ago
Risk Manager (Construction)
PACT
ON · Mississauga, Ontario
The Risk Manager plays a critical role in supporting the successful delivery of construction projects by identifying, assessing, and managing project risks throughout the PACT project…
Added 1 month ago
RE
Surface Operator (Casual) - 2026-043
Regina Exhibition Association Limited (REAL)
Regina, SK
- Full-time
Must possess and maintain a Valid Class 5 Saskatchewan Provincial driver's license
Added 1 month ago
PC
Senior Go to Market Analyst, Ecosystem Integration
Payments Canada
ON · Ontario, Canada
- $88,500 to $147,500 CAD / year
- Full-time
Reporting directly to the Go to Market Manager, Ecosystem Integration, the incumbent is responsible for supporting the operational execution, day-to-day governance tracking, and pricing and…
Added 1 month ago
D
Marine Electrical Systems Technician
Davie
Quebec, QC
- Full-time
Support the Reactivation Manager in producing risk analyses, work permits and livening-up notices in line with the department procedures.
Added 1 month ago
C
Maintenance Manager
Civeo
Canada
- Full-time
Work rotation schedule of 15/13
Added 1 month ago
Optical Practice Lead
HealthOne
Toronto, ON
Escalate HR or performance concerns to the Regional Manager inatimelyanddocumented manner
Added 1 month ago
CH
Fraud, Waste and Abuse Operations Lead Analyst - 12 Months Contract - Express Scripts Canada
Cigna Healthcare
Mississauga, ON
- Full-time
The Operations Lead Analyst is responsible for administering operational efficiency processes that manage cost and optimize results, including financial data analysis and reporting as part…
Added 1 month ago
WC
Manager, Learning and Development
Walmart Canada
Mississauga, ON
- Full-time
This role evaluates learning program effectiveness through performance analysis, feedback, and continuous improvement activities. The role may also oversee project execution, support…
Added 1 month ago
UG
Supervisor, Arrow Home, Victoria (Permanent, Full-Time)
Union Gospel Mission (Vancouver)
Victoria, BC
- Full-time
The Supervisor, Arrow Home provides day-to-day leadership for UGM Victoria’s residential recovery program for women and families. The Supervisor leads and supports the Recovery Care Team,…
Added 1 month ago
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Manager, Community Services
WINS (Women In Need Society)
Calgary, AB
- Full-time
The Manager, Community Services leads the Community portfolio, including community programs, Community Resource Hub programming, community support services, basic needs connections,…
Added 1 month ago
A
Manager, Customer Insights
Allshores
Toronto, ON
- $100,000 to $110,000 CAD / year
- Full-time
Allshores is seeking an accomplished and forward-thinking Manager, Customer Insights to shape the future of our Voice of the Customer program and turn feedback into meaningful business…
Added 1 month ago
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Senior Quality Management System (QMS) Quality Engineer
VitalBio
Oakville, ON
- Full-time
…Affairs, R&D, Manufacturing, Operations, Supply Chain, and Program Management to ensure compliance with applicable regulatory requirements and industry standards throughout the product…
Added 1 month ago
FB
Assistant Chef Manager
Farm Boy Inc.
Ottawa, ON
- $21 CAD / hour
- Full-time
You’ll partner with the Department Manager to help lead the delivery of exceptional food and service experiences that reflect Farm Boy’s commitment to the best fresh shopping experience.…
Added 1 month ago
Assistant Director, CPA Student Learning Manager
EY
Toronto, ON
Working closely with the Associate Director, the CPA Manager provides day-to-day program leadership, manages complex projects and recurring program activities, and guides the work of…
Added 1 month ago
TM
Manager, Contracts
Terumo Medical Corporation
Vaughan, ON
- $88,600 to $124,300 CAD / year
- Full-time
Must have demonstrated success in leading and managing with at leas
Added 1 month ago
T
Segment Risk Specialist – Technology and Cyber Risk Management (ATH 5304)
TD
Toronto, ON
- Full-time
Integrates knowledge of the enterprise function’s or business segment’s strategy in leading program design, policy formulation, or operating standards.
Added 1 month ago
T
Sr. Manager, Business Management
TD
Toronto, ON
- Full-time
Oversee or lead the facilitation and/or implementation of action/remediation plans to address performance/risk/governance issues
Added 1 month ago
K
Seasonal Sales Associate (Scarborough Town Centre)
Knix
Toronto, ON · Scarborough, ON
- $19.7 CAD / hour
- Temporary
Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older
Added 1 month ago
K
Seasonal Sales Associate (Mapleview)
Knix
Burlington, ON
- $19.7 CAD / hour
- Temporary
Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older
Added 1 month ago
HO
Project Manager X/ F/H
HOUSE OF ABY
Toronto, ON
- $120,000 to $160,000 CAD / year
- Full-time
We are seeking an experienced Project Manager to support the Pickering Nuclear Refurbishment Project, with a specific focus on the Steam Generator Replacement Program.
Added 1 month ago
K
Seasonal Sales Associate (Scarborough Town Centre)
Knix
Toronto, ON
- $19.7 CAD / hour
- Part-time
- Contract
- Temporary
Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older
Added 1 month ago
K
Seasonal Sales Associate (Mapleview)
Knix
Burlington, ON
- $19.7 CAD / hour
- Part-time
- Contract
- Temporary
Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older
Added 1 month ago
EL
Regulatory Associate/Sr Regulatory Associate /Manager, GRA, Canada affiliate
Eli Lilly and Company
ON · Ontario, Canada
- Full-time
Regulatory Associate/Sr Regulatory Associate /Manager, GRA, Canada
Added 1 month ago
Q
Sales Development (SDR) Manager
Quadient
Markham, ON
- $90,000 to $130,000 CAD / year
- Full-time
Hybrid 2 days per week in the office

Closed listing

Northwestel

Manager, Network Ops Control Centre

Yellowknife, NT, X1A 3S9, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

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Original job description

Archived listing. The details below describe a past opening.

The NOCC Manager is accountable for the monitoring, maintenance, repair, upgrading and overall central technical support of Northwestel’s network system including Internet Provider (IP) service, Wide Area Network (WAN), Switching, Transport, Data and Video networks. This role also involves ensuring that network utilization and availability statistics are maximized and within designed performance standards.

Responsibilities include leading and overseeing operational functions including Incident Management, Change Management, Problem Management, advanced service provisioning, and Level 1 and Level 2 Assurance support. The role is accountable for the successful introduction of new services into the operational environment, driving continuous process improvement initiatives, and expanding the team's assurance capabilities, technical skillsets, and workload capacity. Responsibilities also include coaching and developing staff, fostering a high-performance culture, managing customer relationships, ensuring adherence to Service Level Agreements (SLAs), and maintaining a strong focus on service quality and customer satisfaction. In addition, the position is responsible for creating, maintaining, and delivering customer and CRTC-related reporting to support regulatory compliance, operational transparency, and informed business decision-making.

This position supports approximately sixteen (16) team members.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are First Nation, Inuit, or Métis; a woman; a person with a disability; or a visible minority, if they wish to receive hiring preference.

Specific Accountabilities

Manage the daily operations of Northwestel’s network infrastructure working collaboratively with the operations, engineering, and customer services departments to ensure the various service provisioning and assurance activities occur in a timely manner, and that the network is optimally configured to ensure customer satisfaction.
Chair the Change Advisory Board, Emergency Change Advisory Board and facilitates all Post Implementation Reviews providing monthly metrics to the Northwestel leadership team on success, attendance, and compliance ratios.
Coordinate the maintenance and repair of the network, when necessary, by providing guidance around priority and impact mitigation to those responsible for conducting approved changes.
Manage and maintain the Northwestel Change Management Policy & Procedures documentation and archives providing guidance and support for facility record keeping, including implementing modern technology or process, managing approvals and escalations, and facilitating coaching and training opportunities as required.
Provide effective and timely escalation of customer-based interest issues when required to both internal and external organizations.
Enforce contract obligations respecting both customer Service Level Agreements (SLA) and organizational Mean Time to Repair (MTTR) commitments.
Develop, monitor, and track service level indicators and coordinate the development of action plans that effectively address areas of opportunity.
Lead and coach all direct and indirect reports including performance evaluations, attendance management, prioritizing of workload, and implementing both staff development and training plans.
Manage the departmental operations budget while respecting financial goals and overall strategic objectives.
Keep abreast of technological change and emergent telecommunications network advances through self-directed learning and technical courses provided by vendors or other parties.
Represent the organization through direct contact with business customers, partner carriers, and internal departments as required.
Must be flexible in availability and consistently available outside of normal business hours (including weekends) to assist/lead with Incident Management activities.

Knowledge and Skills Required

This position requires the incumbent to have the following qualifications:

Engineering Degree or Equivalent five (5) years’ experience in Telecommunications or Internet Service Provider environment.
Proven ability to lead and motivate a team through change, learning new systems and applications.
Excellent communications skills (oral, written & listening) with a proven ability to express technical requirements in business terms.
Proven ability to work under pressure with conflicting priorities.
Proven conflict resolution skills.
Strong interpersonal and customer relations skills
Ability to think critically and analyze data and form conclusions based on information from a variety of sources.
Certification in IT Infrastructure Library (ITIL) would be considered an asset.

Typical Contacts

External contacts include Large and Small Business Customers, Network Designers, Engineers, as well as other national and provincial carriers. Regular communication with these customers and other carriers is required to escalate service delivery issues, negotiate and coordinate inter-network circuit provisioning and testing.

Internal contacts include Operations (Service Management, Workforce, Implementation Engineering), Customer Services (Business Customer Service Representatives, Account Management), Corporate (Marketing, Advanced Communications), Executive and Finance. Regular communication is required to ensure optimal performance of the networks and associated processes within the Network Support Services.

Working Conditions

This position works in a typical office environment. The incumbent may be required to travel throughout NorthwesTel’s operating territory, as well as to travel outside the operating territory for meetings and conferences pertaining to Inter-company service assurance and pertinent service level agreements.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

About employer

More about this job

Responsibilities

The NOCC Manager oversees the daily operations, maintenance, and technical support of the network infrastructure while leading a team of sixteen members. This role is responsible for incident, change, and problem management, ensuring adherence to SLAs and regulatory compliance through effective reporting and process improvement.

Requirements

Candidates must possess an Engineering degree or at least five years of experience in a telecommunications or ISP environment. Strong leadership, communication, and analytical skills are required, with ITIL certification considered an asset.

Skills

Network Operations
Incident Management
Change Management
Problem Management
Service Provisioning
Team Leadership
Staff Development
Budget Management
SLA Management
Technical Support
Regulatory Compliance
Conflict Resolution
Data Analysis
Telecommunications
ITIL

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

IP Service
WAN
Switching
Transport
Data Networks
Video Networks
Incident Management
Change Management
Problem Management
Service Provisioning
Assurance Support
SLA
MTTR
CRTC
Change Advisory Board
Telecommunications
ISP
ITIL
Budgeting
Performance Management
Network Infrastructure
Regulatory Compliance
Leadership
Customer Relations

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Jobs in Canada