Find work in Canada.

322,911 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 24 mins ago
PC
Legal Counsel (12-month Term)
Payments Canada
ON · Ontario, Canada
- $105,750 to $176,250 CAD / year
- Contract
With our people in mind, we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only…
Added 25 mins ago
RE
Account Executive - Corporate Partnerships
RedBranch Executive Search & Recruitment
Toronto, ON
- Full-time
…grow, they are looking for an energetic and commercially driven Account Executive to identify, engage, and bring on corporate partners to build and launch new AI ventures. This is a highly…
Added 25 mins ago
LM
Assistant Vice President, Executive Underwriter, Property
Liberty Mutual Canada
Vancouver, BC
- Full-time
We're looking for an AVP, Executive Underwriter to join our Western Region team in Vancouver or Calgary. This role will be accountable for underwriting and profitably growing a portfolio of…
Added 27 mins ago
Account Executive, National Accounts
The Canada Life Assurance Company
Ottawa, ON
The Account Executive will be responsible for the maintenance of productive relationships with Benefits Consultants and group policyholders, new business sales, and management of accounts…
Added 27 mins ago
LM
Assistant Vice President, Executive Underwriter, Property
Liberty Mutual Canada
Remote, Canada
- Full-time
- Remote
We’re looking for an AVP, Executive Underwriter to join our Western Region team in Vancouver or Calgary. This role will be accountable for underwriting and profitably growing a portfolio of…
Added 27 mins ago
BT
Account Executive - Full-Cycle (North America)
Botpress Technologies Inc.
Montreal, QC
- Full-time
We're hiring a full-cycle Account Executive for the North American market. You'll report to the Director of Sales and own your number end to end - sourcing it, qualifying it, running it,…
Added 40 mins ago
DI
Revenue Operations & Proposal Coordinator
Draganfly Inc.
Canada
- Full-time
…services, contract engineering & custom integration product development, and health monitoring products and…
Added 40 mins ago
EK
Manager, Technical Support (15-Month Contract)
Earls Kitchen + Bar
Vancouver, BC
- $75,000 to $85,000 CAD / year
- Contract
Strong analytical and reporting skills with the ability to translate support data into executive-ready insights and actionables.
Added 53 mins ago
SC
Wealth Management Sales Executives
Stem Capital
Toronto, ON
- Full-time
The Sales Executive researches prospects financial picture to develop an informed perspective on individual prospect and/or client situations and possible needs in order to determine how to…
Added 55 mins ago
B
Account Executive - Full-Cycle (North America)
Botpress
Montreal, QC
- Full-time
We're hiring a full-cycle Account Executive for the North American market. You'll report to the Director of Sales and own your number end to end - sourcing it, qualifying it, running it,…
Added 56 mins ago
A
Dermatology, Therapeutic Specialist
AbbVie
Winnipeg, MB
- Full-time
Are you looking for an exciting full-time career, where development and high-performance are valued? AbbVie Canada is looking to connect with a Specialty Representative to join our…
Added 1 hour ago
T
Manager, Engineering – Easy Apply & Digital Onboarding Platform
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
OS
(PERMANENT FULL TIME) INTEGRATED MH-A CP-S DIRECTOR
Ontario Shores Centre for Mental Health Sciences
Whitby, ON
- Full-time
…Clinical Services at Ontario Shores, Vice President, Chief Nurse Executive at Northumberland Hill Hospital and Campbellford Memorial Hospital, the IMHCPS will be responsible for the…
Added 1 hour ago
GL
Customer Solutions Specialist
goeasy Ltd.
Regina, SK
- Full-time
…Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These achievements speak to our commitment…
Added 1 hour ago
CI
Commercial Insurance Account Executive/Producer
Crossroads Insurance
Winnipeg, MB
- Full-time
Supporting your clients with regular account reviews (min annual), helpful advice, and exceptional service in all situations.
Added 1 hour ago
IP
Manager, Corporate and Business Planning
Indigenous Perspectives Society
Vancouver, BC
- Full-time
Supporting departments in developing business plans that draw from, and account for, approved Corporate Plan demands
Added 1 hour ago
RV
Events and Community Partnerships Officer - Communications - Education Centre
Rocky View Schools
Airdrie, AB
- Full-time
…division-wide events and recognition initiatives while supporting the development and promotion of meaningful partnerships that enhance student learning and strengthen community…
Added 1 hour ago
Legal Counsel (12-month Term)
Payments Canada
Toronto, ON · Ottawa, ON
With our people in mind, we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only…
Added 2 hours ago
JR
Account Manager - Cosmetics and Skin Care
JRoss Retail Recruiters
Toronto, ON
- $65,000 to $75,000 CAD / year
- Full-time
…is expanding its footprint across Canada and is seeking an Account Executive – National Accounts to support this growth. With a strong presence in fragrance, skincare, and cosmetics, the…
Added 2 hours ago
ES
Senior Manager, Finance and Administration
Edmonton Southside Primary Care Network
AB · Edmonton, AB
- Full-time
…planning, and financial modelling to support informed operational, executive, and board-level…
Added 2 hours ago
D
Manager, Data Governance
Deloitte
Toronto, ON
- Full-time
…health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days),…
Added 2 hours ago
W
Associate, Financial Planning (Colin Ryan Wealth Management)
Wellington-Altus
Winnipeg, MB
- Full-time
Investment Executive 2026 Brokerage Report Card.
Added 2 hours ago
CM
Service Desk Analyst FTC 2026-7036
Cambridge Memorial Hospital
Cambridge, ON
- Other
End user training and support to new staff on account access issues, software usage, and peripheral device access and usage.
Added 2 hours ago
A
Customer Success Manager- 1 Year Term
Assent
Ottawa, ON
- $75,000 to $95,000 CAD / year
- Full-time
Actively manage the client relationship and the lifetime value of each assigned account, helping clients realize the economic value of their subscriptions to preserve and grow revenue.
Added 2 hours ago
NC
Account Executive - Managed Services, Cloud & Cybersecurity
Nuvollo Corp.
Toronto, ON
- Full-time
Nuvollo is hiring an Account Executive - a true hunter to acquire net-new business across managed IT, cybersecurity, cloud, and Microsoft ecosystem services.

Northwestel

Manager, Network Ops Control Centre

Yellowknife, NT, X1A 3S9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The NOCC Manager is accountable for the monitoring, maintenance, repair, upgrading and overall central technical support of Northwestel’s network system including Internet Provider (IP) service, Wide Area Network (WAN), Switching, Transport, Data and Video networks. This role also involves ensuring that network utilization and availability statistics are maximized and within designed performance standards.

Responsibilities include leading and overseeing operational functions including Incident Management, Change Management, Problem Management, advanced service provisioning, and Level 1 and Level 2 Assurance support. The role is accountable for the successful introduction of new services into the operational environment, driving continuous process improvement initiatives, and expanding the team's assurance capabilities, technical skillsets, and workload capacity. Responsibilities also include coaching and developing staff, fostering a high-performance culture, managing customer relationships, ensuring adherence to Service Level Agreements (SLAs), and maintaining a strong focus on service quality and customer satisfaction. In addition, the position is responsible for creating, maintaining, and delivering customer and CRTC-related reporting to support regulatory compliance, operational transparency, and informed business decision-making.

This position supports approximately sixteen (16) team members.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are First Nation, Inuit, or Métis; a woman; a person with a disability; or a visible minority, if they wish to receive hiring preference.

Specific Accountabilities

Manage the daily operations of Northwestel’s network infrastructure working collaboratively with the operations, engineering, and customer services departments to ensure the various service provisioning and assurance activities occur in a timely manner, and that the network is optimally configured to ensure customer satisfaction.
Chair the Change Advisory Board, Emergency Change Advisory Board and facilitates all Post Implementation Reviews providing monthly metrics to the Northwestel leadership team on success, attendance, and compliance ratios.
Coordinate the maintenance and repair of the network, when necessary, by providing guidance around priority and impact mitigation to those responsible for conducting approved changes.
Manage and maintain the Northwestel Change Management Policy & Procedures documentation and archives providing guidance and support for facility record keeping, including implementing modern technology or process, managing approvals and escalations, and facilitating coaching and training opportunities as required.
Provide effective and timely escalation of customer-based interest issues when required to both internal and external organizations.
Enforce contract obligations respecting both customer Service Level Agreements (SLA) and organizational Mean Time to Repair (MTTR) commitments.
Develop, monitor, and track service level indicators and coordinate the development of action plans that effectively address areas of opportunity.
Lead and coach all direct and indirect reports including performance evaluations, attendance management, prioritizing of workload, and implementing both staff development and training plans.
Manage the departmental operations budget while respecting financial goals and overall strategic objectives.
Keep abreast of technological change and emergent telecommunications network advances through self-directed learning and technical courses provided by vendors or other parties.
Represent the organization through direct contact with business customers, partner carriers, and internal departments as required.
Must be flexible in availability and consistently available outside of normal business hours (including weekends) to assist/lead with Incident Management activities.

Knowledge and Skills Required

This position requires the incumbent to have the following qualifications:

Engineering Degree or Equivalent five (5) years’ experience in Telecommunications or Internet Service Provider environment.
Proven ability to lead and motivate a team through change, learning new systems and applications.
Excellent communications skills (oral, written & listening) with a proven ability to express technical requirements in business terms.
Proven ability to work under pressure with conflicting priorities.
Proven conflict resolution skills.
Strong interpersonal and customer relations skills
Ability to think critically and analyze data and form conclusions based on information from a variety of sources.
Certification in IT Infrastructure Library (ITIL) would be considered an asset.

Typical Contacts

External contacts include Large and Small Business Customers, Network Designers, Engineers, as well as other national and provincial carriers. Regular communication with these customers and other carriers is required to escalate service delivery issues, negotiate and coordinate inter-network circuit provisioning and testing.

Internal contacts include Operations (Service Management, Workforce, Implementation Engineering), Customer Services (Business Customer Service Representatives, Account Management), Corporate (Marketing, Advanced Communications), Executive and Finance. Regular communication is required to ensure optimal performance of the networks and associated processes within the Network Support Services.

Working Conditions

This position works in a typical office environment. The incumbent may be required to travel throughout NorthwesTel’s operating territory, as well as to travel outside the operating territory for meetings and conferences pertaining to Inter-company service assurance and pertinent service level agreements.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

Apply About employer

More about this job

Responsibilities

The NOCC Manager oversees the daily operations, maintenance, and technical support of the network infrastructure while leading a team of sixteen members. This role is responsible for incident, change, and problem management, ensuring adherence to SLAs and regulatory compliance through effective reporting and process improvement.

Requirements

Candidates must possess an Engineering degree or at least five years of experience in a telecommunications or ISP environment. Strong leadership, communication, and analytical skills are required, with ITIL certification considered an asset.

Skills

Network Operations
Incident Management
Change Management
Problem Management
Service Provisioning
Team Leadership
Staff Development
Budget Management
SLA Management
Technical Support
Regulatory Compliance
Conflict Resolution
Data Analysis
Telecommunications
ITIL

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

IP Service
WAN
Switching
Transport
Data Networks
Video Networks
Incident Management
Change Management
Problem Management
Service Provisioning
Assurance Support
SLA
MTTR
CRTC
Change Advisory Board
Telecommunications
ISP
ITIL
Budgeting
Performance Management
Network Infrastructure
Regulatory Compliance
Leadership
Customer Relations

Report this job