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Added 1 min ago
CF
Seasonal Guest Services Representative CF Polo Park - Winnipeg - Part Time Contract
Cadillac Fairview
Winnipeg, MB
- Part-time
…culture, the opportunity to collaborate with the best in the business, and support for your growth and development. We reward values-based behavior and superior results with a competitive…
Added 1 min ago
MG
Administrative clerk
Manitoulin Group of Companies
Thunder Bay, ON
- $24.7 to $26.95 CAD / hour
- Full-time
…you know where you’re headed, we have the training and career development to help you get there…
Added 16 mins ago
MN
Legal Counsel, Canada
March Networks
Ottawa, ON
- Full-time
About Us Delta Intelligent Building Technologies (Delta IBT) is a business unit of Delta Electronics, Inc. Delta Electronics is a global leader in power, thermal management and automation…
Added 16 mins ago
PB
Senior Construction Project Manager - ICI Projects
Pearl Builders
Brampton, ON
- $80,000 to $120,000 CAD / year
- Full-time
…complete design/build. Our work ranges from the management and development of complete new builds, refurbishments and fit-outs for…
Added 17 mins ago
Bilingual Territory Sales Representative
Canadian Federation of Independent Business
NB
Bilingual Territory Sales Representative - Chaleur/Péninsule Acadienne
Added 31 mins ago
7
Territory Outside Sales Representative
7-Eleven
Calgary, AB · SEDCC Calgary Central Office
- Full-time
7-Eleven Distribution Canada Corp. (SEDCC) is looking for a driven, customer-focused Territory Outside Sales Representative to join our growing sales team. If you thrive on building…
Added 31 mins ago
N
Network Ops Control Centre Technician
Northwestel
Yellowknife, NT
- Full-time
…Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career…
Added 31 mins ago
CG
Developer, Business Intelligence
Canaccord Genuity Group Inc.
Vancouver, BC
- Full-time
…Developer to join our team. Reporting to the Senior Manager, Business Intelligence Team, this role will be responsible for the analysis, design, development and support of BI applications…
Added 31 mins ago
B
Associate Vice President, Advisor Sales, Global Asset Management
BMO
Vancouver, BC · WGA
- Full-time
Identify and convert new business opportunities
Added 31 mins ago
Media Sales Representative
Best Version Media
Surrey, BC
Best Version Media is looking for a driven, community-minded sales professional to join us as a Media Sales Representative.
Added 31 mins ago
Media Sales Representative
Best Version Media
Whitchurch-Stouffville, ON
Best Version Media is looking for a driven, community-minded sales professional to join us as a Media Sales Representative.
Added 46 mins ago
JE
Inside Sales Representative - Complete Solutions (2026-9591)
Johnston Equipment
Vancouver, BC
- Full-time
As an Inside Sales Representative, you are a key player in our business growth and development. The position is best suited for an energetic self-starter with the ability to identify…
Added 46 mins ago
LS
Field Sales Representative - Baseball, Hockey & Golf
Lanctôt Sports
Vancouver, BC
- Full-time
…innovators, athletes, and team players. As a third-generation family business, we bring together a rich history and a visionary approach to create a workplace where collaboration,…
Added 46 mins ago
D&
Corporate Services Representative
Dye & Durham Corporation
Vancouver, BC
- Full-time
The Corporate Services Representative supports the efficient delivery of corporate, secured lending, and due diligence services within the Operations team. This role coordinates searches…
Added 47 mins ago
DC
Sales Development Representative (SaaS)
DATA Communications Management Corp
Toronto, ON
- $50,000 to $60,000 CAD / year
- Full-time
As a Sales Development Representative, you will drive outreach, qualification, and pipeline growth across the full sales cycle. You’ll play a critical role bridging marketing and sales -…
Added 47 mins ago
Asset Management Specialist - Enforcement
City of Mississauga
Mississauga, ON
The role provides strategic and operational leadership through the development of asset strategies, lifecycle and investment plans, governance frameworks, performance measures and business…
Added 59 mins ago
MC
Financial Services Representative - Full Time (Vineland Branch)
Meridian Credit Union
Vineland, ON
- $50,000 to $53,000 CAD / year
- Full-time
The Financial Services Representative will work alongside and align financial strategies and activities to support Meridian’s internal business partners – Wealth, Small Business, Mobile…
Added 59 mins ago
CC
Member Service Representative 1 - RC - Union
Coastal Community
BC · Nanaimo, BC · Courtenay, BC
- Full-time
…work, and do good, locally. We are looking for a Member Service Representative, so if you’re passionate about improving people’s financial health and have experience with sales and service,…
Added 59 mins ago
LI
Sales Development Representative, Inbound
Loopio Inc.
Remote, Canada
- $45,200 to $50,000 CAD / year
- Full-time
- Remote
…passionate and wants to grow their career in Sales. As an Sales Development Representative, Inbound, you will be responsible for responding to all inbound prospect requests in a timely…
Added 1 hour ago
AE
Bilingual Representative - Special Servicing (VB)
American Express
Toronto, ON
- Full-time
…accurately update systems of record. Assist Consumer, Small Business, and Corporate clients with KYC requirements while partnering with Compliance, and other internal teams. Prepare…
Added 1 hour ago
FT Contract Membership Retention Representative
CAA Niagara Talent Management Team
Thorold, ON
CAA Niagara is looking for a full-time Member Retention Representative (MRR) to join our team.
Added 1 hour ago
BV
Media Sales Representative
Best Version Media
Whitchurch-Stouffville, ON
- Full-time
Best Version Media is looking for a driven, community-minded sales professional to join us as a Media Sales Representative.
Added 1 hour ago
BV
Media Sales Representative
Best Version Media
Surrey, BC
- Full-time
Best Version Media is looking for a driven, community-minded sales professional to join us as a Media Sales Representative.
Added 1 hour ago
Administrative Associate, ScotiaMcLeod, Global Wealth Management
Scotiabank
Toronto, ON
…effective working relationships across the team and with various business line and corporate function contacts, maintaining a high level of customer service, facilitating a culture of open…
Added 1 hour ago
D
Market Development Manager
Desjardins
Casselman, ON · Embrun, ON · Caisse Desjardins Ontario_Embrun (MT)
- Full-time
As a market development manager at Desjardins Ontario Credit Union, you are responsible for the strategic and operational management of a dedicated team. You ensure the satisfaction of our…

Northwestel

Manager, Network Ops Control Centre

Yellowknife, NT, X1A 3S9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The NOCC Manager is accountable for the monitoring, maintenance, repair, upgrading and overall central technical support of Northwestel’s network system including Internet Provider (IP) service, Wide Area Network (WAN), Switching, Transport, Data and Video networks. This role also involves ensuring that network utilization and availability statistics are maximized and within designed performance standards.

Responsibilities include leading and overseeing operational functions including Incident Management, Change Management, Problem Management, advanced service provisioning, and Level 1 and Level 2 Assurance support. The role is accountable for the successful introduction of new services into the operational environment, driving continuous process improvement initiatives, and expanding the team's assurance capabilities, technical skillsets, and workload capacity. Responsibilities also include coaching and developing staff, fostering a high-performance culture, managing customer relationships, ensuring adherence to Service Level Agreements (SLAs), and maintaining a strong focus on service quality and customer satisfaction. In addition, the position is responsible for creating, maintaining, and delivering customer and CRTC-related reporting to support regulatory compliance, operational transparency, and informed business decision-making.

This position supports approximately sixteen (16) team members.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are First Nation, Inuit, or Métis; a woman; a person with a disability; or a visible minority, if they wish to receive hiring preference.

Specific Accountabilities

Manage the daily operations of Northwestel’s network infrastructure working collaboratively with the operations, engineering, and customer services departments to ensure the various service provisioning and assurance activities occur in a timely manner, and that the network is optimally configured to ensure customer satisfaction.
Chair the Change Advisory Board, Emergency Change Advisory Board and facilitates all Post Implementation Reviews providing monthly metrics to the Northwestel leadership team on success, attendance, and compliance ratios.
Coordinate the maintenance and repair of the network, when necessary, by providing guidance around priority and impact mitigation to those responsible for conducting approved changes.
Manage and maintain the Northwestel Change Management Policy & Procedures documentation and archives providing guidance and support for facility record keeping, including implementing modern technology or process, managing approvals and escalations, and facilitating coaching and training opportunities as required.
Provide effective and timely escalation of customer-based interest issues when required to both internal and external organizations.
Enforce contract obligations respecting both customer Service Level Agreements (SLA) and organizational Mean Time to Repair (MTTR) commitments.
Develop, monitor, and track service level indicators and coordinate the development of action plans that effectively address areas of opportunity.
Lead and coach all direct and indirect reports including performance evaluations, attendance management, prioritizing of workload, and implementing both staff development and training plans.
Manage the departmental operations budget while respecting financial goals and overall strategic objectives.
Keep abreast of technological change and emergent telecommunications network advances through self-directed learning and technical courses provided by vendors or other parties.
Represent the organization through direct contact with business customers, partner carriers, and internal departments as required.
Must be flexible in availability and consistently available outside of normal business hours (including weekends) to assist/lead with Incident Management activities.

Knowledge and Skills Required

This position requires the incumbent to have the following qualifications:

Engineering Degree or Equivalent five (5) years’ experience in Telecommunications or Internet Service Provider environment.
Proven ability to lead and motivate a team through change, learning new systems and applications.
Excellent communications skills (oral, written & listening) with a proven ability to express technical requirements in business terms.
Proven ability to work under pressure with conflicting priorities.
Proven conflict resolution skills.
Strong interpersonal and customer relations skills
Ability to think critically and analyze data and form conclusions based on information from a variety of sources.
Certification in IT Infrastructure Library (ITIL) would be considered an asset.

Typical Contacts

External contacts include Large and Small Business Customers, Network Designers, Engineers, as well as other national and provincial carriers. Regular communication with these customers and other carriers is required to escalate service delivery issues, negotiate and coordinate inter-network circuit provisioning and testing.

Internal contacts include Operations (Service Management, Workforce, Implementation Engineering), Customer Services (Business Customer Service Representatives, Account Management), Corporate (Marketing, Advanced Communications), Executive and Finance. Regular communication is required to ensure optimal performance of the networks and associated processes within the Network Support Services.

Working Conditions

This position works in a typical office environment. The incumbent may be required to travel throughout NorthwesTel’s operating territory, as well as to travel outside the operating territory for meetings and conferences pertaining to Inter-company service assurance and pertinent service level agreements.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

Apply About employer

More about this job

Responsibilities

The NOCC Manager oversees the daily operations, maintenance, and technical support of the network infrastructure while leading a team of sixteen members. This role is responsible for incident, change, and problem management, ensuring adherence to SLAs and regulatory compliance through effective reporting and process improvement.

Requirements

Candidates must possess an Engineering degree or at least five years of experience in a telecommunications or ISP environment. Strong leadership, communication, and analytical skills are required, with ITIL certification considered an asset.

Skills

Network Operations
Incident Management
Change Management
Problem Management
Service Provisioning
Team Leadership
Staff Development
Budget Management
SLA Management
Technical Support
Regulatory Compliance
Conflict Resolution
Data Analysis
Telecommunications
ITIL

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

IP Service
WAN
Switching
Transport
Data Networks
Video Networks
Incident Management
Change Management
Problem Management
Service Provisioning
Assurance Support
SLA
MTTR
CRTC
Change Advisory Board
Telecommunications
ISP
ITIL
Budgeting
Performance Management
Network Infrastructure
Regulatory Compliance
Leadership
Customer Relations

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