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Added 17 mins ago
PA
Executive Director
Pat and the Elephant
Charlottetown, PE
- Full-time
…direction. This role is responsible for overseeing day-to-day operations, human resources, advancing the organization’s mission, and strengthening the organization’s community relationships…
Added 52 mins ago
Revenue Clerk
Business, Mining, Trade and Job Creation
Winnipeg, MB
The Department of Business, Mining, Trade and Job Creation is seeking a qualified candidate to fill a Revenue Clerk position in Winnipeg.
Added 58 mins ago
E
Store Manager - evo Village Sports
evo
Whistler, BC
- Full-time
…balancing three goals equally: 1) Building an iconic brand and business; 2) creating an extraordinary place and path for our team; and 3) leveraging our success to drive community impact.…
Added 58 mins ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Chit Chats
Vancouver, BC
- Full-time
The role of the Sales Representative is essential in identifying, qualifying, and converting new business opportunities into active Chit Chats clients. This role is focused on building…
Added 58 mins ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Chit Chats
Toronto, ON
- Full-time
The role of the Sales Representative is essential in identifying, qualifying, and converting new business opportunities into active Chit Chats clients. This role is focused on building…
Added 1 hour ago
UO
Senior Specialist, Executive Development
University of Ottawa
Ottawa, ON · Desmarais Hall
- Full-time
…helping Canada reach its potential. We believe that better business practice means a better Canada and that a better Canada means a better…
Added 1 hour ago
Deputy Director, Residential Tenancies Branch
Public Service Delivery
Winnipeg, MB
…person plays in delivering exceptional services, programs and support to the province. Your important contributions are recognized with a comprehensive package of benefits, including an…
Added 1 hour ago
Bilingual Manager, Translation Services
Municipal and Northern Relations
Winnipeg, MB
…financial and human resources required for the highly specialized operations of Translation Services, a central unit mandated to provide translation, interpretation and terminology…
Added 1 hour ago
S
Customer Service Representative (Part-time)
Sylvite
Putnam, ON
- From $21.63 CAD / hour
- Part-time
- On-site
…Packaging department Our team of retail specialists and dedicated support staff is eager to welcome you aboard. Currently, we have an opening for the role of Part-time customer service Rep,…
Added 1 hour ago
RB
Estate Planning Associate (Financial Security Advisor)
Royal Bank of Canada
Montreal, QC
- Full-time
…administrative duties related to the management of in-force business. You will be a people person who loves social interactions and building relationships. You will participate in growing…
Added 1 hour ago
WI
Sales Representative
Wilsonart International
Winnipeg, MB
- Full-time
…architects, designers, and other specification influencers. The Sales Representative will identify new business opportunities, maintain existing accounts, and support specification efforts…
Added 1 hour ago
C
PT - Inlet Recovery Home - Residence Worker
Connective
Port Alberni, BC
- Internship
The program provides 24/7 staffing support to individuals, including case management and individualized recovery planning, peer support, life skills development, connection to employment…
Added 1 hour ago
Supervisor
Advanced Education and Training
Winnipeg, MB
Reporting to the Manager of Operations, the Supervisor is responsible for employee supervision, training, onboarding, and scheduling. The position oversees daily program operations to…
Added 1 hour ago
Program Advisor (Bilingual and Non-Bilingual)
Advanced Education and Training
Winnipeg, MB
The Program Advisor plays a leadership role in enhancing program operations by analyzing existing business processes and training materials, participating on cross-functional teams as well…
Added 1 hour ago
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Calgary, AB · Kelowna, BC · Prince George, BC · Vancouver, BC · Victoria, BC · St. John's, NL · Halifax, NS · Hamilton, ON · Ottawa, ON · Montreal, QC · Quebec, QC
- $52,000 to $59,000 CAD / year
- Full-time
…invest in transformative cancer research, we provide a caring support system for everyone affected by cancer and we advocate to governments to create a healthier future for all. It takes a…
Added 1 hour ago
OC
Senior Analyst, SAP Ariba
Optis Consulting
Vancouver, BC
- Full-time
Management, Business Operations Management, or International Business
Added 2 hours ago
SD
Asset Protection Representative
Shoppers Drug Mart
Thunder Bay, ON
- Full-time
Support Operations – Ensure compliance with company standards, security policies, and provincial regulations.
Added 2 hours ago
Clerk
Manitoba Justice
Dauphin, MB
This position provides administrative, clerical, and program support services to ensure the effective delivery of departmental operations. The role involves independently performing a…
Added 2 hours ago
SD
Representative, Marketing Call Centre
Shoppers Drug Mart
Toronto, ON
- Full-time
Work experience in supply chain, retail operations, distribution and completion of Post Secondary education in related fields.
Added 2 hours ago
PH
Change Management Specialist, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
The Change Management Specialist reports to the Manager, Business Readiness and Change and supports the successful implementation of the BC Health Workday program by driving organizational…
Added 2 hours ago
C
Cybersecurity Architect
CGI
Mississauga, ON
- Full-time
…enterprise architecture principles, regulatory requirements, and business objectives.The role provides cybersecurity architecture leadership across cloud, on premises, and hybrid…
Added 3 hours ago
MI
Specialist, Environmental, Health & Safety
MasterBrand, Inc.
Winnipeg, MB
- Full-time
…identify workplace hazards, coordinate practical improvements, and support safe day-to-day…
Added 3 hours ago
OC
Consultant
Optis Consulting
BC · Vancouver, Calgary, Montreal or Toronto, British Columbia
- Full-time
University degree or diploma in Supply Chain Operations, Information Technology Management, Business Operations Management, or International Business Management.
Added 3 hours ago
S
Production Project Lead
Septodont
Cambridge, ON
- Full-time
In North America, our operations include facilities in Ontario, Quebec, and Pennsylvania. Our Cambridge, Ontario site is home to Novocol Pharma – a thriving center of innovation with over…
Added 3 hours ago
C
Environmental Health and Safety Manager (EHS Manager)
Celgard
Port Colborne, ON · ABSCA – Port Colborne Plant
- Full-time
The Asahi Kasei Group operates with a commitment of creating for tomorrow. Our business sectors, Materials, Homes, and Health Care, contribute to the development of society by anticipating…

Northwestel

Manager, Network Ops Control Centre

Yellowknife, NT, X1A 3S9, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The NOCC Manager is accountable for the monitoring, maintenance, repair, upgrading and overall central technical support of Northwestel’s network system including Internet Provider (IP) service, Wide Area Network (WAN), Switching, Transport, Data and Video networks. This role also involves ensuring that network utilization and availability statistics are maximized and within designed performance standards.

Responsibilities include leading and overseeing operational functions including Incident Management, Change Management, Problem Management, advanced service provisioning, and Level 1 and Level 2 Assurance support. The role is accountable for the successful introduction of new services into the operational environment, driving continuous process improvement initiatives, and expanding the team's assurance capabilities, technical skillsets, and workload capacity. Responsibilities also include coaching and developing staff, fostering a high-performance culture, managing customer relationships, ensuring adherence to Service Level Agreements (SLAs), and maintaining a strong focus on service quality and customer satisfaction. In addition, the position is responsible for creating, maintaining, and delivering customer and CRTC-related reporting to support regulatory compliance, operational transparency, and informed business decision-making.

This position supports approximately sixteen (16) team members.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are First Nation, Inuit, or Métis; a woman; a person with a disability; or a visible minority, if they wish to receive hiring preference.

Specific Accountabilities

Manage the daily operations of Northwestel’s network infrastructure working collaboratively with the operations, engineering, and customer services departments to ensure the various service provisioning and assurance activities occur in a timely manner, and that the network is optimally configured to ensure customer satisfaction.
Chair the Change Advisory Board, Emergency Change Advisory Board and facilitates all Post Implementation Reviews providing monthly metrics to the Northwestel leadership team on success, attendance, and compliance ratios.
Coordinate the maintenance and repair of the network, when necessary, by providing guidance around priority and impact mitigation to those responsible for conducting approved changes.
Manage and maintain the Northwestel Change Management Policy & Procedures documentation and archives providing guidance and support for facility record keeping, including implementing modern technology or process, managing approvals and escalations, and facilitating coaching and training opportunities as required.
Provide effective and timely escalation of customer-based interest issues when required to both internal and external organizations.
Enforce contract obligations respecting both customer Service Level Agreements (SLA) and organizational Mean Time to Repair (MTTR) commitments.
Develop, monitor, and track service level indicators and coordinate the development of action plans that effectively address areas of opportunity.
Lead and coach all direct and indirect reports including performance evaluations, attendance management, prioritizing of workload, and implementing both staff development and training plans.
Manage the departmental operations budget while respecting financial goals and overall strategic objectives.
Keep abreast of technological change and emergent telecommunications network advances through self-directed learning and technical courses provided by vendors or other parties.
Represent the organization through direct contact with business customers, partner carriers, and internal departments as required.
Must be flexible in availability and consistently available outside of normal business hours (including weekends) to assist/lead with Incident Management activities.

Knowledge and Skills Required

This position requires the incumbent to have the following qualifications:

Engineering Degree or Equivalent five (5) years’ experience in Telecommunications or Internet Service Provider environment.
Proven ability to lead and motivate a team through change, learning new systems and applications.
Excellent communications skills (oral, written & listening) with a proven ability to express technical requirements in business terms.
Proven ability to work under pressure with conflicting priorities.
Proven conflict resolution skills.
Strong interpersonal and customer relations skills
Ability to think critically and analyze data and form conclusions based on information from a variety of sources.
Certification in IT Infrastructure Library (ITIL) would be considered an asset.

Typical Contacts

External contacts include Large and Small Business Customers, Network Designers, Engineers, as well as other national and provincial carriers. Regular communication with these customers and other carriers is required to escalate service delivery issues, negotiate and coordinate inter-network circuit provisioning and testing.

Internal contacts include Operations (Service Management, Workforce, Implementation Engineering), Customer Services (Business Customer Service Representatives, Account Management), Corporate (Marketing, Advanced Communications), Executive and Finance. Regular communication is required to ensure optimal performance of the networks and associated processes within the Network Support Services.

Working Conditions

This position works in a typical office environment. The incumbent may be required to travel throughout NorthwesTel’s operating territory, as well as to travel outside the operating territory for meetings and conferences pertaining to Inter-company service assurance and pertinent service level agreements.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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More about this job

Responsibilities

The NOCC Manager oversees the daily operations, maintenance, and technical support of the network infrastructure while leading a team of sixteen members. This role is responsible for incident, change, and problem management, ensuring adherence to SLAs and regulatory compliance through effective reporting and process improvement.

Requirements

Candidates must possess an Engineering degree or at least five years of experience in a telecommunications or ISP environment. Strong leadership, communication, and analytical skills are required, with ITIL certification considered an asset.

Skills

Network Operations
Incident Management
Change Management
Problem Management
Service Provisioning
Team Leadership
Staff Development
Budget Management
SLA Management
Technical Support
Regulatory Compliance
Conflict Resolution
Data Analysis
Telecommunications
ITIL

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

IP Service
WAN
Switching
Transport
Data Networks
Video Networks
Incident Management
Change Management
Problem Management
Service Provisioning
Assurance Support
SLA
MTTR
CRTC
Change Advisory Board
Telecommunications
ISP
ITIL
Budgeting
Performance Management
Network Infrastructure
Regulatory Compliance
Leadership
Customer Relations

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