Find work in Canada.

322,038 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 12 mins ago
Systems Operator
Hilton Food Group Plc
Brantford, ON
Ensure automation system flows meet service levels, throughput targets, and on-time delivery requirements.
Added 16 mins ago
Acheteur / Spécialiste en approvisionnement || Buyer/Procurement Specialist
Faspac
Montreal, QC
Negotiate prices, delivery times, and other commercial terms with suppliers;
Added 16 mins ago
B
SENIOR BUSINESS ADVISOR, OPERATIONS - Montreal and North Shore
BDC
Saint-Jean-sur-Richelieu, QC · St-Jean-sur-Richelieu
- Full-time
Lead and carry out standard and tailor-made consulting mandates.
Added 16 mins ago
JI
Project Sales Associate
J.D. Irving, Limited
Clarenville, NL
- Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 16 mins ago
BS
Relief Children's Program Mentor
BGC St. Alban's Club
Toronto, ON · North York, Ontario
- Part-time
…unplanned staff absences. Working under the direction of the Site Lead and Children's Program Coordinator, Relief Mentors assist with delivering engaging programming while maintaining a…
Added 16 mins ago
LC
Associate Product Manager, President's Choice & no name
Loblaw Companies Limited
Brampton, ON
- Full-time
Lead project kick-off meetings with vendors. You will be responsible for developing vendor-specific timelines and communicating all necessary information to support the on-time delivery of…
Added 16 mins ago
LC
Manager, Transport (Highway Operations)
Loblaw Companies Limited
Cambridge, ON
- Full-time
The Transport Manager (Highway Operations) will lead the execution of Highway activity throughout Ontario, Quebec and Eastern Canada, ensuring efficient execution. The incumbent brings a…
Added 32 mins ago
CI
Project Manager (Nuclear)
Calian in Space & Technology
Toronto, ON
- Full-time
Lead and deliver large or strategic programs comprising multiple projects, multi-disciplinary teams, and subcontractors.
Added 32 mins ago
CI
Developer in Test
Centah Inc.
Toronto, ON
- $90,000 to $105,000 CAD / year
- Full-time
…their home service programs. We specialize in enterprise-scale lead management software designed specifically for the home services industry, built to handle the complexity and volume that…
Added 32 mins ago
E
Director, GTM Operations Analytics and Insights
Equinix
Toronto, ON
- Full-time
…with other professionals to develop, assess, facilitate and/or lead programs and processes to support business objectives and strategy…
Added 32 mins ago
OH
Bilingual Care Coordinator, Regular Full Time, Central Ottawa General, Labelle
Ontario Health atHome
Ottawa, ON
- Full-time
Whether you work in our office, in the community, or a health care facility – you will play a lead role in providing connected, accessible, patient-centred care – and be supported by our…
Added 32 mins ago
B
Electrical, instrumentation and Control Engineer
Brunel
Oakville, ON
- $61 to $88 CAD / hour
- Contract
Brunel is seeking an experienced Senior Electrical, Instrumentation & Controls Engineer to support the delivery of custom-designed water treatment projects.
Added 32 mins ago
IA
Planner
Indotronix Avani Group
Toronto, ON
- Contract
…more than $50 million annually. This role supports project delivery, ensuring alignment with overall project objectives, milestones, and performance…
Added 32 mins ago
T
Senior Manager - Software Development
Tangerine
Toronto, ON
- Full-time
…and drive for results, experience in large program technology delivery and superior organization & communication…
Added 32 mins ago
U
Dir. Software Development
UKG
Montreal, QC
- Full-time
Added 32 mins ago
SH
Personal Support Manager
SE Health
ON · York, ON
- Full-time
As a Personal Support Manager (RPN - Registered Practical Nurse), you will oversee the delivery of client care for a community PSW team in the Central Simcoe Region. You will ensure high…
Added 32 mins ago
ME
Senior Protection & Control Engineer
Morson Edge (Canada)
Burnaby, BC
- $95 to $120 CAD / hour
- Contract
Lead or coordinate multidisciplinary design teams on major engineering and utility infrastructure projects
Added 32 mins ago
MR
Lead Electrical Engineer/Partner
Meridia Recruitment Solutions, a KBRS Company
Bedford, NS
- Full-time
…opportunity offers the successful candidate the ability to build and lead an electrical division while benefiting from an existing client base, active project pipeline, operational support,…
Added 32 mins ago
S-
Manager, Information Technology
SPE - Serruya Private Equity
Markham, ON
- Full-time
…seeking an experienced Senior Manager, Information Technology to lead our IT function and help build a scalable, secure, and high-performing technology…
Added 32 mins ago
J
Director of Customer Success
Jetson
North Vancouver, BC
- Full-time
As Director of Customer Success, you lead the team that owns the homeowner relationship from Closed Won through install readiness. You are accountable for keeping signed customers engaged…
Added 32 mins ago
Director of Customer Success
Jetson Home
North Vancouver, BC
As Director of Customer Success, you lead the team that owns the homeowner relationship from Closed Won through install readiness. You are accountable for keeping signed customers engaged…
Added 32 mins ago
M
Project Manager, Group Benefits Operations
Manulife
Toronto, ON · Kitchener, ON · Waterloo, ON
- Full-time
…governance, produces decision-ready insights, and coordinates delivery across Operations, Product, Technology, Finance, Risk, Compliance, Procurement, and external…
Added 32 mins ago
PS
Advisor, Public Markets Solutions
Public Sector Pension Investment Board
Montreal, QC
- Full-time
The team connects investment priorities with technology delivery, working collaboratively with business, data, technology and operational partners to translate business needs into practical…
Added 32 mins ago
R
Superviseur des opérations (quart de soir) / Operations Supervisor (Evening Shift)
RTX
Mirabel, QC
- Full-time
Added 32 mins ago
CI
Developer in Test
Centah Inc
Remote, Canada
- Full-time
- Remote
…their home service programs. We specialize in enterprise-scale lead management software designed specifically for the home services industry, built to handle the complexity and volume that…

Northwestel

Manager, Network Ops Control Centre

Yellowknife, NT, X1A 3S9, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 6, 2026

Original job description

The NOCC Manager is accountable for the monitoring, maintenance, repair, upgrading and overall central technical support of Northwestel’s network system including Internet Provider (IP) service, Wide Area Network (WAN), Switching, Transport, Data and Video networks. This role also involves ensuring that network utilization and availability statistics are maximized and within designed performance standards.

Responsibilities include leading and overseeing operational functions including Incident Management, Change Management, Problem Management, advanced service provisioning, and Level 1 and Level 2 Assurance support. The role is accountable for the successful introduction of new services into the operational environment, driving continuous process improvement initiatives, and expanding the team's assurance capabilities, technical skillsets, and workload capacity. Responsibilities also include coaching and developing staff, fostering a high-performance culture, managing customer relationships, ensuring adherence to Service Level Agreements (SLAs), and maintaining a strong focus on service quality and customer satisfaction. In addition, the position is responsible for creating, maintaining, and delivering customer and CRTC-related reporting to support regulatory compliance, operational transparency, and informed business decision-making.

This position supports approximately sixteen (16) team members.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are First Nation, Inuit, or Métis; a woman; a person with a disability; or a visible minority, if they wish to receive hiring preference.

Specific Accountabilities

Manage the daily operations of Northwestel’s network infrastructure working collaboratively with the operations, engineering, and customer services departments to ensure the various service provisioning and assurance activities occur in a timely manner, and that the network is optimally configured to ensure customer satisfaction.
Chair the Change Advisory Board, Emergency Change Advisory Board and facilitates all Post Implementation Reviews providing monthly metrics to the Northwestel leadership team on success, attendance, and compliance ratios.
Coordinate the maintenance and repair of the network, when necessary, by providing guidance around priority and impact mitigation to those responsible for conducting approved changes.
Manage and maintain the Northwestel Change Management Policy & Procedures documentation and archives providing guidance and support for facility record keeping, including implementing modern technology or process, managing approvals and escalations, and facilitating coaching and training opportunities as required.
Provide effective and timely escalation of customer-based interest issues when required to both internal and external organizations.
Enforce contract obligations respecting both customer Service Level Agreements (SLA) and organizational Mean Time to Repair (MTTR) commitments.
Develop, monitor, and track service level indicators and coordinate the development of action plans that effectively address areas of opportunity.
Lead and coach all direct and indirect reports including performance evaluations, attendance management, prioritizing of workload, and implementing both staff development and training plans.
Manage the departmental operations budget while respecting financial goals and overall strategic objectives.
Keep abreast of technological change and emergent telecommunications network advances through self-directed learning and technical courses provided by vendors or other parties.
Represent the organization through direct contact with business customers, partner carriers, and internal departments as required.
Must be flexible in availability and consistently available outside of normal business hours (including weekends) to assist/lead with Incident Management activities.

Knowledge and Skills Required

This position requires the incumbent to have the following qualifications:

Engineering Degree or Equivalent five (5) years’ experience in Telecommunications or Internet Service Provider environment.
Proven ability to lead and motivate a team through change, learning new systems and applications.
Excellent communications skills (oral, written & listening) with a proven ability to express technical requirements in business terms.
Proven ability to work under pressure with conflicting priorities.
Proven conflict resolution skills.
Strong interpersonal and customer relations skills
Ability to think critically and analyze data and form conclusions based on information from a variety of sources.
Certification in IT Infrastructure Library (ITIL) would be considered an asset.

Typical Contacts

External contacts include Large and Small Business Customers, Network Designers, Engineers, as well as other national and provincial carriers. Regular communication with these customers and other carriers is required to escalate service delivery issues, negotiate and coordinate inter-network circuit provisioning and testing.

Internal contacts include Operations (Service Management, Workforce, Implementation Engineering), Customer Services (Business Customer Service Representatives, Account Management), Corporate (Marketing, Advanced Communications), Executive and Finance. Regular communication is required to ensure optimal performance of the networks and associated processes within the Network Support Services.

Working Conditions

This position works in a typical office environment. The incumbent may be required to travel throughout NorthwesTel’s operating territory, as well as to travel outside the operating territory for meetings and conferences pertaining to Inter-company service assurance and pertinent service level agreements.

What We Offer You

Health & Wellness Benefits, Pension Plan, Discounts
Team Incentive Bonus
Paid Vacation with a Vacation Travel Allowance
Work-Life Balance
Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

Apply About employer

More about this job

Responsibilities

The NOCC Manager oversees the daily operations, maintenance, and technical support of the network infrastructure while leading a team of sixteen members. This role is responsible for incident, change, and problem management, ensuring adherence to SLAs and regulatory compliance through effective reporting and process improvement.

Requirements

Candidates must possess an Engineering degree or at least five years of experience in a telecommunications or ISP environment. Strong leadership, communication, and analytical skills are required, with ITIL certification considered an asset.

Skills

Network Operations
Incident Management
Change Management
Problem Management
Service Provisioning
Team Leadership
Staff Development
Budget Management
SLA Management
Technical Support
Regulatory Compliance
Conflict Resolution
Data Analysis
Telecommunications
ITIL

Benefits

Health & Wellness Benefits
Pension Plan
Discounts
Team Incentive Bonus
Paid Vacation
Vacation Travel Allowance

Visa sponsorship

Not detected in the job text

Keywords

IP Service
WAN
Switching
Transport
Data Networks
Video Networks
Incident Management
Change Management
Problem Management
Service Provisioning
Assurance Support
SLA
MTTR
CRTC
Change Advisory Board
Telecommunications
ISP
ITIL
Budgeting
Performance Management
Network Infrastructure
Regulatory Compliance
Leadership
Customer Relations

Report this job